Whatever Wheels Yamaha レビュー 

Whatever Wheels Yamaha からの回答

2日前

Thank you for taking the time to leave us a great review, we really appreciate it.

Whatever Wheels Yamaha からの回答

2026年7月7日

Thank you for your feedback, and we are sincerely sorry for the frustration this mix-up has caused. We completely understand that waiting for the correct part is frustrating when you are eager to get your bike sorted.

Some of the items we supply are ordered directly from our manufacturer's supplier network upon receiving a customer order. In this instance, a genuine mistake occurred where the incorrect sprocket size was packaged and shipped out from the main warehouse facility.

We completely agree that this was our mistake, which is why following our telephone conversation 2 working days ago, we immediately raised a priority order for the correct 16t replacement with our supplier. As soon as it lands at our Great Harwood depot, it will be dispatched straight out to you on a priority delivery.

While it has been 4 days in calendar time since your call, unfortunately, over the course of just 2 working days, it is physically impossible to receive a specialised supplier part and get it back out to your door. We are working as hard as we can to get this rectified for you as quickly as courier timelines allow.

We appreciate your patience while we get the correct part into your hands. If you need any further updates on the tracking status in the meantime, please feel free to reach back out to the store directly.

Whatever Wheels Yamaha からの回答

2026年7月7日

Thank you so much for the fantastic 5-star review!

We are absolutely delighted to hear that you had a great experience buying your new bike from us. Our team takes a lot of pride in keeping our knowledge sharp and being as helpful as possible to ensure you get exactly the right machine.

Enjoy every single mile out on your new ride, and make sure to drop back into our Great Harwood showroom on Glebe Street for a brew next time you are passing by! 🏍️💨

Whatever Wheels Yamaha からの回答

2026年7月7日

Thank you so much for the fantastic 5-star review!

Trading in your Suzuki for the new Yamaha Tracer 9 GT is a massive upgrade—that machine is an absolute weapon for touring and sports riding, and you are going to have a smile plastered across your face every single mile. We're delighted to hear that the trade-in process was seamless, our staff looked after you well, and the delivery landed exactly on time with zero issues!

Thank you for the high recommendation. Enjoy putting the new 9 GT through its paces, and make sure to drop back into our Great Harwood showroom on Glebe Street for a brew and a catch-up next time you're out on a run! 🏍️💨

Whatever Wheels Yamaha からの回答

2026年7月7日

Thank you so much for the fantastic 5-star review! It was an absolute pleasure doing business with you from the very first moment you stepped through our doors.

Securing a brand new model like the Yamaha Ténéré World Raid is always exciting, and we completely understand that timing the delivery needs to work perfectly for you. We were more than happy to hold onto it for those few extra weeks and make sure it landed on your doorstep exactly when you needed it, bright and early and in pristine condition.

Our team takes a lot of pride in offering a friendly, professional, and completely pressure-free environment, so hearing your kind words about the whole staff means the world to us.

Thank you so much for the high recommendation and for choosing Whatever Wheels Yamaha. Enjoy putting that incredible Ténéré World Raid through its paces out on the roads and trails, and make sure to drop back into our Great Harwood showroom on Glebe Street for a brew and a catch-up next time you're passing by! 🏍️💨

Whatever Wheels Yamaha からの回答

2026年7月7日

Thank you so much for the fantastic 5-star review!

We are absolutely delighted to hear that you've had an exceptional experience with us across the entire journey—from the initial purchase right through to your bike's first service. Looking after our riders for the long haul is what we're all about, so it's great to know our workshop team hit the mark for you.

Now that the first service is tucked away and the bike is completely refreshed, enjoy letting her stretch her legs out on the roads! We look forward to seeing you down at our Great Harwood showroom on Glebe Street for a brew next time you are passing by. 🏍️💨

Whatever Wheels Yamaha からの回答

2026年7月7日

Thank you so much for the fantastic 5-star review!

We are absolutely delighted to hear that you had a great experience with us, from our competitive pricing right through to a smooth handover. We always make sure that all the extras and details are fully sorted so your bike is 100% perfect when you collect it.

And we’re very glad you enjoyed the cup of tea! ☕

Thank you for choosing our dealership. Enjoy every single mile out on your new machine, and make sure to drop back into our Great Harwood showroom on Glebe Street for another brew next time you are passing! 🏍️💨

Whatever Wheels Yamaha からの回答

2026年7月7日

Thank you so much for the 5-star review!

We are absolutely delighted to hear that you are really happy with the complete service—from the bike itself right through to the delivery. Providing a smooth, top-quality experience from start to finish is exactly what we aim for.

Enjoy every single mile out on your great new bike, and make sure to drop by our Great Harwood showroom on Glebe Street for a brew next time you are passing! 🏍️💨

Whatever Wheels Yamaha からの回答

2日前

Hi Steven,

Thank you for your feedback, and congratulations to your son on his new MT-125. We are glad to hear you both love the look of the machine, but we must clarify our position regarding the rear brake setup.

Every brand-new motorcycle we supply undergoes an exhaustive Pre-Delivery Inspection (PDI) signed off by our factory-trained master technicians, strictly adhering to Yamaha’s official UK safety and mechanical specifications. The brake pedal on your son's bike was inspected and verified as being set exactly to Yamaha's standard factory alignment.

It is important to note that control lever heights are highly subjective and are treated as a matter of personal rider ergonomics rather than factory defects. From the factory, the rear brake pedal is safely set slightly below the footrest level. This is a deliberate safety design to prevent riders (especially those new to riding, like your son) from accidentally resting their boot on the lever and riding or dragging the rear brake while in motion, which can lead to rapid pad wear, boiling brake fluid, or dangerous brake lockup.

When you contacted us, our team offered to adjust the pedal position to your son's personal riding preference free of charge as a courtesy if the bike was brought into our Great Harwood workshop. While we always strive to support our customers, we cannot dispatch field technicians for a 60-mile round trip to perform a minor, personal ergonomic adjustment on a perfectly safe, factory-spec vehicle.

We completely respect your decision regarding where you purchase and service your machines, but our primary focus remains the safety and standard-compliant prep of every bike that rolls out of our showroom.

We wish your son many safe and happy miles on his MT-125. Should you ever wish to utilize our workshop for adjustments or servicing, our doors on Glebe Street remain open.

Best regards,

Luke Davis

Dealership Manager

WhateverWheels Limited

Whatever Wheels Yamaha からの回答

2026年7月7日

Thank you so much for the 5-star review!

We are absolutely delighted to hear that you received excellent service from the team and that your bike was delivered with zero issues. Ensuring a smooth, hassle-free handover is always our top priority.

Enjoy every single mile out on your new ride, and make sure to drop by our showroom on Glebe Street in Great Harwood for a brew next time you are passing! 🏍️💨

Whatever Wheels Yamaha からの回答

2026年7月7日

Thank you so much for the fantastic 5-star review! It was an absolute pleasure looking after you.

We always aim to make buying a new machine as smooth and straightforward as possible, so hearing that it was the easiest purchase you’ve ever made means everything to us. When those minor issues do occasionally pop up, our priority is always to get them sorted out quickly and without any fuss. I'm glad I could get that squared away for you right away!

Thank you for the high recommendation. Enjoy every single mile out on your new ride, and make sure to drop back into our Great Harwood showroom for a brew next time you are passing by Glebe Street! 🏍️💨

Whatever Wheels Yamaha からの回答

2026年7月7日

Thank you so much for the 5-star review and the high recommendation!

The Talaria models are absolute weapons and an incredible amount of fun to ride. We're delighted to hear that you had a great experience buying yours from the team.

Enjoy the trails and the silent power, and make sure to drop back into our Great Harwood showroom for a brew next time you're passing by Glebe Street! 🏍️💨

Whatever Wheels Yamaha からの回答

2026年7月7日

Thank you so much for the fantastic 5-star review! It was an absolute pleasure looking after you from your initial website enquiry right through to handover.

We always want our walkaround videos to be completely transparent, so when you spotted that minor handguard issue, we were glad to get a brand new replacement ordered and fitted straight away before it left us.

I will be sure to pass your brilliant feedback on to Dale. He handles all of our logistics with Dale's Bike Transport, and he takes massive pride in securing every machine perfectly and keeping customers updated throughout his route. It's great to hear he made the delivery a breeze for you!

Thank you for the high recommendation. Enjoy every single mile on your great new motorcycle, and make sure to drop by our Great Harwood showroom on Glebe Street for a brew if you are ever passing through Lancashire! 🏍️💨

Whatever Wheels Yamaha からの回答

2026年7月7日

Thank you for your review and for your honest feedback. We are pleased to hear that you received exactly what you ordered.

You hit the nail on the head regarding our setup—while our standard dispatch timeframe is 1-3 working days, certain items are ordered directly from our suppliers upon receipt of a customer's order, which can occasionally introduce a slight delay. However, we sincerely apologize for the slow communication and the incorrect courier tracking information you initially received; there is no excuse for that, and we will be reviewing this with our team to keep our details accurate.

We always strive to process orders as quickly as possible and provide a seamless service. Your experience highlights exactly where we can sharpen up our fulfillment notifications so our customers aren't left wondering.

Thank you again for your business, and we hope the product serves you well. If there is anything else we can do to support you down the line, please don't hesitate to reach out.

Whatever Wheels Yamaha からの回答

2026年7月7日

Thank you so much for the fantastic 5-star review!

It is brilliant to hear how much you are enjoying the Lexmoto Diablo—it really is an excellent machine and an absolute blast to ride. Knowing that our delivery service was 100% reliable and that our team looked after you with polite, helpful service means everything to us.

We are absolutely chuffed to hear that you'll be buying your next bike from us too! We look forward to helping you step up to your next machine when the time comes.

Until then, enjoy every single mile on the Diablo, and make sure to drop by our Great Harwood showroom on Glebe Street for a brew next time you are passing! 🏍️💨

Whatever Wheels Yamaha からの回答

2026年7月7日

Thank you so much for the 5-star review!

We are absolutely delighted to hear that you had a perfect experience from start to finish. Keeping you in the loop, delivering your bike quickly, and taking the time to guide you through the controls and setup is exactly how we like to look after our customers. It is great to hear the V5 and tax were sorted out flawlessly for you too!

Thank you for the high recommendation. Enjoy every minute out on your new machine, and make sure to drop by our Great Harwood showroom on Glebe Street for a brew next time you are passing! 🏍️💨

Whatever Wheels Yamaha からの回答

2026年7月7日

Thank you so much for the 5-star review!

We take great pride in keeping our communication sharp and making sure the entire process is as helpful and smooth as possible for our customers. Knowing you had a brilliant experience from start to finish is exactly what we like to hear.

Enjoy the roads, and make sure to drop by our Great Harwood showroom on Glebe Street for a brew next time you are passing! 🏍️💨

Whatever Wheels Yamaha からの回答

2026年7月7日

Thank you so much for the 5-star review! Getting your boy sorted with his very first bike is a massive milestone, and we are absolutely delighted to have been a part of it.

Please accept our apologies for the missing L-plate on handover, but we are glad the team was able to get that squared away for you immediately. Keeping our riders safe and legal from day one is always the priority!

If he ever needs any advice on maintenance, sizing up his riding kit, or anything else as he gets used to the roads, please don't hesitate to reach out. Have a brilliant time out there, and make sure to drop by our Great Harwood showroom on Glebe Street for a brew next time you're both passing by! 🏍️💨

Whatever Wheels Yamaha からの回答

2026年7月7日

Thank you so much for the fantastic 5-star review! It is brilliant to hear that Whatever Wheels has become your absolute go-to place. We really appreciate your loyalty across everything we do—from bikes and scooters to clothing, accessories, and servicing.

Going the extra mile to help out with problem-solving—even on machines bought elsewhere—is exactly what we aim for, so it's great to see that recognized.

I will be sure to pass your praise on to Dean. He is a massive asset to our team, and he'll be absolutely chuffed to hear your comments about his professionalism and knowledge.

Thank you again for your continued support. We look forward to seeing you down at the Great Harwood showroom for a brew next time you drop by! 🏍️💨

Whatever Wheels Yamaha からの回答

2026年7月7日

Thank you so much for the 5-star review! It was an absolute pleasure looking after you throughout the deal.

We take great pride in keeping our Great Harwood showroom stocked with a massive choice of bikes and ensuring the team is always here to offer expert advice. I’m delighted that you felt well looked after from start to finish!

Thank you for the high recommendation. Enjoy every single mile on your new machine, and make sure to drop back into the store for a brew the next time you're passing by Glebe Street! 🏍️💨