Whatever Wheels Yamaha レビュー 

Whatever Wheels Yamaha からの回答

2026年7月7日

Thank you for the 5-star rating and for your honest feedback. We are pleased to hear that purchasing your first bike was straightforward, that it matched the description perfectly, and that it arrived in excellent condition.

However, we are genuinely sorry to hear that our communication fell short of expectations and that the three-week wait and logbook follow-ups dulled the excitement of getting your very first machine. We want the entire experience to be a thrilling milestone, and it's clear we should have kept you better informed throughout the process.

Your feedback is incredibly valuable, and we will be reviewing our response times with the team to ensure we keep our customers updated every step of the way in the future.

Thank you again for choosing us for your first bike. We hope you are thoroughly enjoying the ride, and if you ever need any advice, help with kit, or support down the line, please don't hesitate to reach out or drop by the store.

Whatever Wheels Yamaha からの回答

2026年7月7日

Thank you so much for the 5-star review! We are absolutely delighted to hear that you had such a great experience buying your new bike from us.

Our team takes a lot of pride in being friendly and helpful, and it’s brilliant to know your accessories landed with you the very next day. Keeping you moving smoothly is what we aim for!

Enjoy every mile on your new machine, and make sure to drop by our Great Harwood showroom for a brew next time you are passing! 🏍️💨

Whatever Wheels Yamaha からの回答

2026年7月7日

Thank you for the 5-star review and for your patience! We always try to get every machine out as quickly as possible, but we won't compromise on making sure everything is 100% spot on before it leaves the showroom.

Brilliant to hear it’s "all good" now 👍 Enjoy the bike, have a great time out on the roads, and we look forward to seeing you down at Great Harwood next time you are passing! 🏍️💨

Whatever Wheels Yamaha からの回答

2026年7月7日

Thank you so much for the 5/5 review and for making us your go-to motorcycle shop! We really appreciate the loyalty.

I’ll be sure to pass your praise on to the team, and I'll let "Russ Abbot" know he got a special mention—he'll absolutely love that! 😀

Have a cracking time out on the roads, and we look forward to catching up over a brew the next time you drop by the Great Harwood showroom! 🏍️💨

Whatever Wheels Yamaha からの回答

2026年7月7日

Thank you so much for the 5-star review! Our team takes massive pride in prepping every bike to showroom-standard, so we're thrilled you're happy with your new machine. Enjoy the roads, and we look forward to seeing you at our Great Harwood showroom for a brew next time you're passing! 🏍️💨

Whatever Wheels Yamaha からの回答

2025年9月5日

Thank you for the fantastic review! We're thrilled to hear your order arrived in less than 24 hours. We appreciate your business and hope you enjoy your purchase!

Whatever Wheels Yamaha からの回答

2025年9月5日

Thanks for the great feedback! We're so glad to hear your son is happy with his new gear.

Whatever Wheels Yamaha からの回答

2025年8月23日

We're thrilled to hear you had a first-class experience from start to finish! Thank you for the wonderful feedback. Enjoy your new Bluroc Heritage 125cc—we look forward to assisting you again in the future!

Whatever Wheels Yamaha からの回答

2025年8月23日

Thank you for the four-star review and for your valuable feedback. We're so glad to hear you're happy with the quality of the parts and our communication. We sincerely apologize for the delay in processing your order. We are actively working to improve our order processing and delivery times to ensure a smoother experience for all our customers. We appreciate your patience and look forward to serving you better in the future.

Whatever Wheels Yamaha からの回答

2025年8月23日

Thank you for the fantastic 5-star review! We're so pleased to hear that you had a positive experience with our delivery service. We pride ourselves on providing polite, fast delivery and all the communication needed to ensure your parcel arrives safely. We appreciate your feedback and look forward to serving you again in the future!

Whatever Wheels Yamaha からの回答

2025年6月17日

Thank you for taking the time to leave us a 5 star review, we really appreciate it.

Thanks
The Whatever Wheels Team

Whatever Wheels Yamaha からの回答

2025年6月17日

We are so sorry to hear about your recent experience and the lack of a call back. That is absolutely not the standard of customer service we aim for, and we sincerely apologize for the inconvenience and disappointment this caused. We understand how frustrating it is to not receive a promised call.

We would be grateful if you could contact us directly so we can gather a few more details. We'd like to understand what went wrong and ensure we can properly address your original enquiry or order for yourself and your son.

Please call us at 01254438026 or email us at management@whateverwheels.co.uk so we can make things right.

Whatever Wheels Yamaha からの回答

2025年6月17日

Thank you for taking the time to leave us a 5 star review, we really appreciate it.

Thanks
The Whatever Wheels Team

Whatever Wheels Yamaha からの回答

2025年6月17日

Thank you for taking the time to leave us a 5 star review, we really appreciate it.

Thanks
The Whatever Wheels Team

Whatever Wheels Yamaha からの回答

2025年6月17日

Thank you for taking the time to leave us a 5 star review, we really appreciate it.

Thanks
The Whatever Wheels Team

Whatever Wheels Yamaha からの回答

2025年6月17日

Thank you for taking the time to leave us a 5 star review, we really appreciate it.

Thanks
The Whatever Wheels Team

Whatever Wheels Yamaha からの回答

2025年6月17日

Thank you for taking the time to leave us a 5 star review, we really appreciate it. If we can help with anything further, please do not hesitate to contact us.

Thanks
Whatever Wheels Team

Whatever Wheels Yamaha からの回答

2025年6月17日

Thank you for your review. We're delighted to hear you're happy with your new bike and that it arrived exactly as described and in great condition!

However, we're genuinely sorry that your experience with our communication and delivery times didn't meet your expectations. We strive to reply to all emails within 24 hours and ensure all telephone enquiries are answered during working hours. We understand that purchasing your first bike should be an exciting experience, and we sincerely apologize for any frustration or disappointment caused by the need to chase updates, we do have an FAQ built within our website which provides clear information on the process the order would take.

Regarding delivery, motorcycle deliveries do take longer than regular postal services, particularly during the busy season. While three weeks is generally the maximum we aim for, with the majority of deliveries completed within 7-10 days, we acknowledge that this instance fell short of our usual efficiency, and we apologize for that. We also regret the delay in receiving your logbook and any added stress this caused, however this is due to the DVLA processing times.

We are actively working to improve our communication and logistics to ensure a smoother process for all our customers. Your feedback is invaluable in helping us identify areas for improvement and ensures we can continue to refine our services.

We hope you still thoroughly enjoy your new bike, and we're here to assist with anything else you might need.

Whatever Wheels Yamaha からの回答

2025年6月17日

Thank you for taking the time to leave us a 5 star review, we really appreciate it. If we can help with anything further, please do not hesitate to contact us.

Thanks
Whatever Wheels Team

Whatever Wheels Yamaha からの回答

2025年6月17日

Thank you for taking the time to leave us a 5 star review, we really appreciate it. If we can help with anything further, please do not hesitate to contact us.

Thanks
Whatever Wheels Team