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2024年8月7日

Dank je voor je review Jan en onze excuses voor het ongemak maar gelukkig konden we snel een nieuwe toesturen die wel goed functioneerde.

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2024年8月6日

Thank you Aart, we hope you enjoy your order! Feel free to check out our dedicated journal with extra tips and tricks > https://whennaturecalls.nl/blogs/when-nature-calls-learn

When Nature Calls からの回答

2024年7月22日

Hi Michael, Thanks for taking the time to leave us a review! we are always looking for ways to improve our payment instructions, if you have any ideas how we could do better please feel free to reach out to communications.partnerships.wnc@gmail.com. Enjoy your products!

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2024年7月16日

Thank you Rich! Great to hear your positive feedback

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2024年7月16日

Thank you Myléne! happy to hear you were pleased with our service.

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2024年6月1日

Hi Katja, Once again thank you for your understanding. Glad to hear you had such a positive experience. Enjoy the gummies :) !

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2024年5月31日

Hi Sarrah, thank you for taking the time to leave us a review! we appreciate the feedback.

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2024年5月31日

Hi Lorenzo, thank you for your 5 star review. We take pride in offering an easy and reliable shipping service. Enjoy your products!

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2024年3月22日

Thank you for this review! We hope you can enjoy more of our products in the future

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2024年3月18日 に更新

*Updated response to edited review*

Hi David,

Thank you for responding to our last reply to your review.

It is great to hear that your truffles have a white fluff on them- this is a great sign that they are fresh and safe to consume.

Although this white fluff looks like a mould, it is actually the root system of the truffle (mycelium). It is growing on your truffles as they are fresh- essentially they are trying to regrow themselves.

This is a great way to tell if truffles are fresh. Moreover, because we do not vacuum seal our truffles to keep them as potent and safe to consume as possible you will always notice after some time that our truffles go white and fluffy.

It is perfectly safe to consume the white fluff but if you would rather not, simply roll them in some kitchen paper, shake the jar and it will fall off, or lastly wash it under some water.

On our website we explain this phenomena, both in the truffle descriptions, in this blog (https://amsterdamtruffles.com/blogs/news/meet-the-truffles?_pos=1&_sid=f7c84125c&_ss=r) and also we have a dedicated frequently asked page where we mention why this occurs, feel free to visit it here: https://amsterdamtruffles.com/a/faq

Thank you again for ordering with us, if you have any further questions or want to have personal contact with us we would love to hear from you, you can reach our communications team at communications.partnerships.wnc@gmail.com

*updated response*

Good afternoon David,

Thank you for updating your review David. Great to hear the products arrived on their expected delivery date. Keep in mind that we do not sell psilocybin mushrooms, although they share the same active ingredient they are different to the truffles that you ordered. We understand that this white fluff you may have noticed on the truffle is not appealing but it is actually an excellent sign the truffle is alive and healthy.


This happens because the truffle is a fresh (actually considered live) product and therefore will try essentially to regrow itself, to do this the truffles' root system will start to grow (this is called mycelium) which appears as a white fluff- additionally this happens because we do not vacuum seal the truffles. We make a conscious decision to not vacuum seal them as this ensures they maintain their potency (vacuum sealing degrades the active ingredients) and cause the least gastrointestinal problems possible. It is perfectly safe to consume the white fluff but if you would rather not (understandable!) simply roll them in some kitchen paper, or shake the jar and it will fall off, or lastly wash it under some water.

On our website we explain this phenomena, both in the truffle descriptions, in this blog (https://amsterdamtruffles.com/blogs/news/meet-the-truffles?_pos=1&_sid=f7c84125c&_ss=r) and also we have a dedicated frequently asked page where we mention why this occurs, feel free to visit it here: https://amsterdamtruffles.com/a/faq

As your delivery took just a week to arrive this is no cause of concern that the mycelium has started to develop. Again, a great indication they are healthy and alive.

If you have any further questions or unsure you are more than welcome to get in touch with us, we are always happy to help and answer any queries.

Warmly,

Team When Nature Calls

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2024年2月20日

Thank you for the 5 star review , happy you had a great experience with ius.