whybuynew ロゎ
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whybuynew レビュヌ 

4,225
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TrustScore 5段階評䟡の4

4.1

楜噚屋
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レビュアヌのコメントを芋おみたしょう

5぀星のうち1の評䟡

Very unhelpful staff Feel like they don’t even talk among themselves. What started off as a simple address change request resulted in the item getting cancelled incorrectly, when I specially r... もっず芋る

5぀星のうち5の評䟡

Second order both came next day they were package verry good nice and safe I give five stars.the decks are refurbished and in mint condition (they look new) I'm verry happy with these guys and will be... もっず芋る

5぀星のうち5の評䟡

I purchased my controller in 2018, the after care service recieved from these guys are worth more then all the gigs in a life time... I have asked for advice and help, always getting the best res... もっず芋る

5぀星のうち5の評䟡

Extremely helpful staff.Wanted some replacement bolts for some gorilla tripod speaker stands and was given this company as a gorilla supplier.Absolutely top service.Paid a very fair price and within 3... もっず芋る

䌁業情報

  1. 楜噚屋
  2. DJ 機材店
  3. 電子機噚店
  4. ハむファむ店
  5. ホビヌショップ
  6. 楜噚店

さたざたな倖郚゜ヌスから提䟛された情報

Established for over 15 years, whybuynew.co.uk is one of the leading DJ and Music websites in the UK specialising in New, Used & B-Stock. We are fanatical about everything DJ and employ experts in all areas to advise customers about their passion. Your passion is our passion and we have all the latest gear in stock at the best prices available. Based in Colchester we have over 30,000 square feet of warehouse space along with a busy superstore with ample parking. Please email, call or visit us to discuss your DJ and music requirements.

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4.1

ほが満足

TrustScore 5段階評䟡の4

4225件のレビュヌ

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最近のレビュヌ䟝頌の蚘録はありたせん

この䌁業は最近、顧客にレビュヌを䟝頌しおいないため、レビュヌが党䜓の意芋を反映しおいない可胜性がありたす。

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4.1

すべおのレビュヌ

(4,225)

過去12か月のレビュヌ数: 6件

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Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら
5぀星のうち1の評䟡

Item didn't arrive..poor customer


Item didn't arrive..poor customer service. 3 failed deliveries. Assured everyday will be tomorrow.

Didn't arrive for child's birthday.
Still hasn't. Promised a deliver for today ... yet again. Chased delivery and won't be coming ... 4 days wasted now sitting in waiting for failed deliveries.

Would never order again.

2022幎5月4日
自発的なレビュヌ
whybuynew ロゎ

whybuynew からの回答

Hi and thankyou for taking the time to write your review. We always listen to negative feedback, as well as the positive, so we can look to improve our service.

I have looked into your comments and sincerely apologise for the issues you experienced with the courier and the delay you experienced. I can see that Adam has been dealing with this for you and everything should now be resolved. Please do not hesitate to contact us if you require any further assistance and I wish you the best

Kind Regards Darren

5぀星のうち2の評䟡

I have purchased a Black cover


I have purchased a Black cover (Equinox) and it was far superior. The white one I purchased from "Whybuynew" is very flimsy and low quality material If it was made for Equinox I would say that the product is probably fake as it does not match up the the black one I have. Sorry I would not recommend.

2022幎4月26日
whybuynew ロゎ

whybuynew からの回答

Hi

Thanks for your review. I am very sorry to hear of your disappointment with your order.

I have looked into this and can see that the order you placed on our website was for an alternatively branded universal cover that fits the equinox booth, as opposed to the Equinox cover itself. I have checked the historic listing description. and the alternative brand was clear on the listing and not advertised as an Equinox branded cloth so I am unsure where the confusion has arisen. As a business we do not, never have, or would not offer fake items for sale. Not only is this illegal it damages our relationships and reputation with our valuable customers and suppliers. Far from being a fake, a cheaper branded item was ordered which is why you may see a difference in quality. (especially if comparing side by side).

I am, of course, sorry the item you ordered has not been satisfactory and would always recommend a customer who is unhappy with their purchase to contact our support team at the nearest opportunity once in receipt of their order where we will happily accept returns up to 30 days after purchase. Unfortunately we have no previous record of complaint on this order, which was delivered in January, so we have not been given the opportunity to resolve your issue for you. If you contact our support team on 01206 855010 we will, on this occasion, allow for a return request to be accepted and we can happily discuss options for you

Thankyou for shopping with us and I am sorry on this occasion your order has not gone smoothly and please do not hesitate to get in touch to get the matter resolved

Kind Regards Darren

5぀星のうち5の評䟡

Excellent service

Excellent service, I ordered some Decksavers for my xdj’s, got an extra 5% off due to their Easter promotion which was an unexpected surprise. They arrived within a few days by DHL who kept me informed about when my parcel was due, you can track your parcel online which was easy and brilliant.

2022幎4月22日
5぀星のうち1の評䟡

Order due last Thursday

Order due last Thursday , unfortunately still waiting for delivery from DHL . Disappointing that the poor score is for an outsourced service. I have also contacted DHL but had no response.

2022幎4月18日
自発的なレビュヌ
whybuynew ロゎ

whybuynew からの回答

Hi

Thanks for your feedback . I am sorry you were let down by the courier on this occasion. We always aim to provide the best service where we can however, unfortunately, on rare occasions delays can sometimes happen outside of our control. I understand the item has been delivered and I hope that this doesn't deter you from shopping with us again soon. Thanks for your order and I wish you the best

Kind Regards Darren



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