Wicked Weasel レビュー 1,683

Wicked Weasel からの回答

2025年10月30日 に更新

Hello Kenneth,

Thank you so much for taking the time to share your experience — we truly appreciate it. We're delighted to hear that you find the quality of our bikinis superior and that our customer service met your expectations. Your kind words mean a lot to the entire Wicked Weasel team.

We’re grateful for your support and for choosing Wicked Weasel. If there’s anything else we can do for you — whether questions about sizing, care instructions, or future styles you’d like to see — please don’t hesitate to reach out. We’re always here to help.

Warm regards,
Ronald
Wicked Weasel Customer Service Team

Wicked Weasel からの回答

2025年10月23日

Hi Darren,

Thank you for taking the time to share your feedback and for your recent orders with us. I’m sorry to read you were not happy with our returns and exchange policy.

Our website does explain the returns policy as advised in your live chat inquiry. Our reply to your initial return inquiry via email clearly stated that the return label is worth USD 10.95 and that eligible returns are processed as store credit. We make sure to keep this information available so customers can review it before purchasing.

https://www.wickedweasel.com/en-us/returns-and-exchanges

However, if your item is faulty, we’ll gladly cover the cost of the return label to ensure everything is resolved smoothly. To help us investigate whether this was a sizing/manufacturing issue, I've responded to your email requesting a clear photo of the item laid flat with a measuring tape visible across the waistband and the leg area. Please include measurements in the photo so we can confirm whether the garment’s measurements match the labelled size. If our findings show the item is faulty or mis-sized, we will cover the return label and address the issue appropriately.

Thank you again for your feedback and for your understanding while we look into this. We value your business and want to get this sorted for you.

Kind regards,
Ronald
Wicked Weasel Customer Support

Wicked Weasel からの回答

2025年10月3日

Dear Thomas,

Thank you so much for your amazing review! 🙏

We’re absolutely thrilled to hear how happy you are with your Wicked Weasel experience. It means the world to us that you found the quality, fit, and feel of our bikinis to be outstanding – that’s exactly what we aim for with every piece we create. 🌟

Our customer service team will be especially pleased to hear your kind words. We take pride in not only delivering premium swimwear but also making sure our customers feel valued and supported every step of the way. It’s feedback like yours that reminds us why we do what we do. 😊

Thank you again for your support and for choosing Wicked Weasel. We can’t wait to welcome you back for your next order! 👙


Maggy Mae
Wicked Weasel Customer Support
US/CA: (+1) 800-660-0740
AU: (+61) 1800-765706

Wicked Weasel からの回答

2025年9月17日

Hi C.S.,

Thank you so much for taking the time to share your feedback — it made our day! We're delighted to hear that you had a great shopping experience and are pleased with the quality of the garments. It's also wonderful to know our sizing worked well for you and that your order arrived quickly.

Your kind words motivate our team to keep delivering excellent products and fast, reliable service. If there's anything else we can do — product recommendations, sizing help for future purchases, or anything at all — please don’t hesitate to reach out.

Thanks again for choosing Wicked Weasel. We look forward to serving you again soon!

Warmly,
Ronald
Customer Experience Team
Wicked Weasel

Wicked Weasel からの回答

2025年9月16日

Dear Dan,

Thank you so much for your kind words and for sharing your story with us — what an incredible journey! We’re absolutely thrilled to hear that you and your wife has been a part of the Wicked Weasel family since 2002 and that her very first bikini is still going strong after all these years. We are happy that Wicked Weasel is your favorite bikini brand.🩷

It means the world to us to know that our commitment to quality has stood the test of time and continues to deliver pieces that you both love. We’re so grateful for your loyalty and support — customers like you truly make what we do so rewarding. 👙

Here’s to many more bikinis and special memories together!🎉

Thanks again for taking the time to share your love and support. We can’t wait to continue bringing you more of the styles you love. Direct feedback like this helps us to offer better service in future to our valued customers. 🙏



Maggy Mae
Wicked Weasel Customer Support
US/CA: (+1) 800-660-0740
AU: (+61) 1800-765706

Wicked Weasel からの回答

2025年8月23日

Hoi Gert,

Bedankt dat je ons laat weten dat de petten geweldig zijn!

Wat vervelend om te horen dat de bestelling momenteel iets buiten budget valt.

Bekijk onze betaalmethoden hier: https://www.wickedweasel.com/en-au/shipping-payment-and-security - dit kan helpen met de betaalopties.

Met vriendelijke groet,
Ronald
Wicked Weasel Support

Wicked Weasel からの回答

2025年8月16日

Dear Jose,

Thank you so much for sharing your wonderful feedback! We’re thrilled to hear that your new Wicked Weasel swimsuit fits just as perfectly as the others and that you’re enjoying wearing it out in the sun. 🌞

It’s always exciting to know our swimwear is part of your pool days and adventures, and we love that you’re sharing the fun on your YouTube channel too!

Direct feedback like this helps us to offer better service in the future to our valued customers. So thank you again for your review!

Haydee
Wicked Weasel Customer Support
US/CA: (+1) 800-660-0740
AU: (+61) 1800-765706

Wicked Weasel からの回答

2025年7月31日

Hi Veronica,

Thank you so much for your wonderful feedback!

We're thrilled to hear that you appreciate our wide range of sizes, the quality of our fabrics, and the variety of styles we offer.

It's also great to know that our customer service team made a positive impression. Your kind words truly motivate us to keep delivering the best experience possible.

If there's ever anything you need, please don't hesitate to reach out—we're always here to help!

See you in our shops again soon!

Kindly,

Ronald
Wicked Weasel Support

Wicked Weasel からの回答

2025年7月27日

Hello Adrian!

Thank you so much for sharing your wonderful experience with Wicked Weasel! We’re thrilled to hear that the ordering process has been easy and seamless for you. It’s great to know that the items you purchase bring so much joy and confidence to the fan of WW you buy for—she must look absolutely stunning in every piece!

We also truly appreciate your kind words about our customer support team, especially Haydee. We’re proud to have such a dedicated team member who ensures any issues are promptly resolved and carefully followed up on. At Wicked Weasel, we strive not only to deliver amazing beachwear but also exceptional service, so your feedback means a lot to us.

Thank you again for your continued support and for sharing your wonderful experience with Wicked Weasel. Should you need any assistance in the future, please don’t hesitate to reach out. We’re always here to help!

Warm regards,
Ronald
Wicked Weasel Support

Wicked Weasel からの回答

2025年7月28日

Hi Vince,

Thank you so much for your thoughtful feedback and for being such a valued member of the Wicked Weasel community over the years.

I want to assure you that the stock levels on our website accurately reflect what we have in our warehouse. The delay you experienced was an unexpected, isolated incident, and we sincerely apologize for any inconvenience it may have caused.

I see your order was placed on July 2nd, and we sent you an email on July 9th as soon as we noticed the dispatch delay. As further mentioned in that email, this part of your order has since been delivered as of July 22nd.

Regarding the two bikinis currently on backorder, since they are custom “Made For You” items, production and shipping can take up to 7 weeks, as noted here: https://www.wickedweasel.com/en-us/product/made-for-you-matt-lycra-368-halter-top-2595-lined-cheeky-bottom-bikini. These bikinis are currently being made, and we’ll keep you updated via email as we progress toward dispatch.

I hope this helps clarify everything. Thanks again for your patience and for sharing your thoughts with us — we truly appreciate it.

Ronald
Wicked Weasel Customer Support
US/CA: (+1) 800-660-0740
AU: (+61) 1800-765706

Wicked Weasel からの回答

2025年7月24日

Hi Maikel,

Thank you for taking the time to share your feedback. We're truly sorry that your recent experience didn’t meet expectations, especially as a returning customer who has supported us in the past.

We completely understand how disappointing it must have been to face customs delays and miss out on an item you were looking forward to. While this situation was frustrating on many levels, we want to assure you that we did everything we could to assist promptly.

Please note that orders shipped from our EU warehouse are typically delivered within 2–4 business days and do not involve customs clearance or delays. We want to reassure you that the issue experienced with your shipment was a highly unusual, one-off occurrence and is not representative of our standard level of service.

Please also be assured that measures have been taken to ensure this does not happen again and we're actively working on improvements to restore your confidence in our delivery process.

Upon checking our records, I see that once the issue with customs was raised, we promptly issued a refund to your original method of payment and added an extra €25 credit as a gesture of goodwill.

We appreciate your honest feedback, and we'll continue to coordinate directly via email about this. I would encourage you to always feel free to contact us via live chat, via our support telephone numbers listed below, or at support@wickedweasel.com.

Thank you again for bringing this to our attention, we appreciate it.

CJ G.
Wicked Weasel Customer Support
US/CA: (+1) 800-660-0740
AU: (+61) 1800-765706

Wicked Weasel からの回答

2025年7月11日

Good day!

Thank you so much for taking the time to share your experience with our new suit!

We’re delighted to hear that the fit works well for your wife, especially given her challenges finding styles that accommodate a fuller bust. Providing comfortable, flattering options for all body shapes is very important to us, and it’s wonderful to know this suit made a difference.

Our goal is to design styles that are inclusive and comfortable for a variety of body types, and it's wonderful to know this one worked well for her.

Direct feedback like this helps us to offer better service in the future to our valued customers. So, thank you again for your review!

Haydee
Wicked Weasel Customer Support
US/CA: (+1) 800-660-0740
AU: (+61) 1800-765706

Wicked Weasel からの回答

2025年7月8日

Dear Dean,

Thank you so much for your kind words! We're absolutely thrilled to hear that Wicked Weasel is your favorite bikini brand and that you and your wife are loving the styles, colors, fabrics, and fit. It truly means the world to us to know you have over 40 of our bikinis (and some one-pieces too!) – that's amazing!🩷

We’re also so happy to hear you’ve had great experiences with both our service and quality. Our team puts a lot of care into making sure every piece feels as good as it looks, and it’s incredibly rewarding to hear that it’s making a difference for our customers.🙂

Thanks again for taking the time to share your love and support. Direct feedback like this helps us to offer better service in future to our valued customers.🙏

We can’t wait to continue bringing you more of the styles you love.👙



Maggy Mae
Wicked Weasel Customer Support
US/CA: (+1) 800-660-0740
AU: (+61) 1800-765706

Wicked Weasel からの回答

2025年7月4日

Dear Don,

Thank you so much for your kind words and continued support over the years!🙏

We're thrilled to hear how much you love our suits, pants, and dresses — and especially that you’ve found pieces with the soft material you enjoy. It's wonderful customers like you who inspire us to keep doing what we do. Direct feedback like this helps us to offer better service in future to our valued customers. So thank you again for your review!🩷


We’re so glad to have been part of your wardrobe for over 7 years, and we look forward to being part of your style journey for many more to come!🙂



Maggy Mae
Wicked Weasel Customer Support
US/CA: (+1) 800-660-0740
AU: (+61) 1800-765706

Wicked Weasel からの回答

2025年6月28日

Dear Chris,

Thank you so much for taking the time to leave this amazing feedback! We're thrilled to hear you're loving your Wicked Weasel pieces, and that they’re turning heads just like they should 😏🔥

We also appreciate your kind words about our customer service and smooth ordering process. It means a lot to the whole team.

Direct feedback like this motivates us to further improve for our valued customers so, thank you again for your review! We'll definitely keep the 'sexy' coming! ;)

CJ G.
Wicked Weasel Customer Support
US/CA: (+1) 800-660-0740
AU: (+61) 1800-765706

Wicked Weasel からの回答

2025年5月29日

Dear T A,

Thank you so much for your wonderful feedback!🙏

We're happy to know that you've been loving our products for years and that they make a splash no matter where you are—from lakes and beaches in the States to the stunning Gold Coast. Knowing that you're turning heads and receiving compliments is exactly what we love to hear. We truly appreciate having you as part of the WW community! 💕

Direct feedback like this helps us to offer better service in future to our valued customers.

We truly appreciate your continued support for Wicked Weasel!👙

Maggy Mae
Wicked Weasel Customer Support
US/CA: (+1) 800-660-0740
AU: (+61) 1800-765706

Wicked Weasel からの回答

2025年5月25日

Dear Brett,

Thank you for taking the time to leave a review. We're thrilled to hear your wife is loving her Wicked Weasel!

Nothing makes us happier than knowing our gear is making someone feel confident and amazing. We truly appreciate you both for choosing us, and we can't wait to help you pick out the next favorite! <3

Direct feedback like this inspires us to keep improving our releases and services for our valued customers. So thank you again for your review! ;)

CJ G.
Wicked Weasel Customer Support
US/CA: (+1) 800-660-0740
AU: (+61) 1800-765706

Wicked Weasel からの回答

2025年5月18日

Dear Michael,

Thank you so much for your kind words! We’re delighted to hear that your experience with our customer service exceeded your expectations, especially during your first purchase. It’s wonderful to know that our team’s quick support and credit offer made a difference.

We truly appreciate your loyalty and are thrilled that you love not only the cuteness and quality of our bikinis but also the care we put into serving our customers. Your feedback means the world to us and motivates us to keep doing our best.

If you ever need anything else, please don’t hesitate to reach out. We look forward to being a part of your wardrobe for years to come!

Warmest thanks,

Ronald
Customer Experience Team
Wicked Weasel

Wicked Weasel からの回答

2025年4月30日

Dear Michael,

Thank you so much for your kind words!🙏

We're glad to hear you’re happy with the materials and cuts of the pieces. We’re sure your wife will look absolutely amazing in them! 😊

Direct feedback like this helps us to offer better service in future to our valued customers. Thank you again for taking the time to share your thoughts!❤️


Maggy Mae
Wicked Weasel Customer Support
US/CA: (+1) 800-660-0740
AU: (+61) 1800-765706