Wickes - Brentwood レビュー 

196
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TrustScore 5段階評価の4.5

4.7

Brook Street, Brentwood Essex, CM14 5LX, GB

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5つ星のうち5の評価

Went to Brentwood wicks this morning needed advice on various suitable products and had Bailey advise me he couldn’t have been more helpful if he tried what a lovely helpful guy, I do not usually post... もっと見る

企業が回答しました

5つ星のうち5の評価

I needed a new toilet seat for a suite I purchased 3 yrs ago from Wicks. It appeared to have been discontinued. So I attended the brentwood store and spoke to Pushpa who understood the issue. Push... もっと見る

企業が回答しました

5つ星のうち5の評価

I ordered Paint on line, very prompt service for collection. Although unable to collect until Bank Holiday Monday. It appeared Dulux does not stock or sell 5 litres in Daffodil White. Despite being... もっと見る

企業が回答しました

5つ星のうち1の評価

Our overall experience with Wickes has been so disappointing. We had a new kitchen fitted in March 2026. In August 2026, the brand new freezer broke down, the strip between the ovens started to co... もっと見る

企業が回答しました


企業情報

  1. 金物店
  2. ・
  3. キッチン用品店
  4. バスルーム用品店
  5. 太陽エネルギー会社

Wickes - Brentwood について

当該企業による記述

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


連絡先

4.7

優良

TrustScore 5段階評価の4.5

196件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.7

すべてのレビュー

(196)

過去12か月のレビュー数: 14,656件

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Went to Brentwood wicks this morning…

Went to Brentwood wicks this morning needed advice on various suitable products and had Bailey advise me he couldn’t have been more helpful if he tried what a lovely helpful guy, I do not usually post but in this case I just had too. If you read this Bailey you are a credit to wicks, keep up the good work and thank you.

2026年11月5日
自発的なレビュー
Wickes - Brentwood ロゴ

Wickes - Brentwood からの回答

Hi, Stewart. Thank you for taking the time to share your review with us. We're delighted to see that, Bailey provided great advice and customer service during your visit to our Wickes store in Brentwood. Thank you again for your kind feedback. - Scott H

5つ星のうち5の評価

Pushpa served me and couldn’t have been…

Pushpa served me and couldn’t have been more helpful. Thank you.

2026年11月3日
自発的なレビュー
Wickes - Brentwood ロゴ

Wickes - Brentwood からの回答

Hi, Leon. Thank you for taking the time to share your review with us. We're really pleased to see that Pushpa was helpful and provided great customer service during your visit. Thank you again for your kind feedback. - Scott H

5つ星のうち1の評価

Awful customer service

Our overall experience with Wickes has been so disappointing.
We had a new kitchen fitted in March 2026. In August 2026, the brand new freezer broke down, the strip between the ovens started to come off and the drain in the sink wasn't sealed properly so we reported these issues to Wickes. In september, a contractor visited to inspect these issues and said he would order the parts and arrange the repairs and the installation of the new freezer but then he messaged to cancel and Wickes has not yet arranged an alternative contractor to resolve the issues.
The replacement freezer was delivered in September and because it is integrated, it requires a professional installation. I have since then emailed Customer Relations several times to chase and despite being promised an update, we have still not received a resolution or a plan to when someone is coming to repair the issues and install the freezer.
The whole experience has been incredibly frustrating!!!!

2026年10月29日
自発的なレビュー
Wickes - Brentwood ロゴ

Wickes - Brentwood からの回答

We are truly sorry to hear about the disappointing experience you have had with your kitchen installation, particularly regarding the broken freezer, the oven strip, and the unsealed sink drain. We completely understand your frustration with the subsequent delays in getting an installer to complete the repairs and install your integrated freezer. We have sent a request for more information, so we can look into this matter further. -AK

5つ星のうち5の評価

Was in the brentwood shop early Friday…

Was in the brentwood shop early Friday morning and was served by Pushpa and found her to be most helpfull she is a credit to Wickes
Keith Roberts
Glencot Development & Design co ltd
120 Warley Hill
Brentwood
07803730523

2026年10月23日
自発的なレビュー
Wickes - Brentwood ロゴ

Wickes - Brentwood からの回答

Hi Keith. We are absolutely delighted to hear about your positive experience at our Brentwood store. It is wonderful to know that Pushpa provided such helpful service during your early morning visit. Thank you so much for taking the time to share your kind feedback with us. - Andrew

5つ星のうち5の評価

I needed a new toilet seat for a suite…

I needed a new toilet seat for a suite I purchased 3 yrs ago from Wicks. It appeared to have been discontinued. So I attended the brentwood store and spoke to Pushpa who understood the issue. Pushpa made several phone calls on my behalf and took a considerable amount of time to find me an exact replacement. I cannot thank Pushpa enough as she found me one that will be sent out asap - and it was covered under the warrantee! Today far exceeded my expectations - but this is all down to Pushpa!
Thank you so much. On a side note - our kitchen and bathroom from wicks is perfect and very happy with the quality and the customer service!

2026年10月20日
自発的なレビュー
Wickes - Brentwood ロゴ

Wickes - Brentwood からの回答

Hi Darren, It is wonderful to hear how helpful and dedicated Pushpa was in resolving your issue and finding the perfect replacement under warranty. We are also thrilled to know that you are so happy with the quality and service of your kitchen and bathroom. Thank you for sharing your lovely feedback and for highlighting this exceptional service. - Sean

5つ星のうち5の評価

Great service designing and supplying…

Great service designing and supplying my new kitchen. Tunay was very knowledgeable and accommodating and went above and beyond to help me. I would highly recommend him

2026年10月3日
自発的なレビュー
Wickes - Brentwood ロゴ

Wickes - Brentwood からの回答

Thank you so much for taking the time to share your review. We are delighted to hear that you had such a wonderful experience designing and sourcing your new kitchen. It is fantastic to know that you received such knowledgeable and accommodating support throughout the entire process and that your expectations were exceeded. Your high recommendation and kind feedback are truly appreciated. -JG

5つ星のうち5の評価

Helpful service - Archie served me with showing me a…

Archie served me with showing me a suitable tap and offering to carry to car - I am getting on a bit! Such a pleasant person and so helpful

2026年10月16日
自発的なレビュー
Wickes - Brentwood ロゴ

Wickes - Brentwood からの回答

Hi Mary. We are delighted to hear about your wonderful visit to our store. It is fantastic to know that you received such thoughtful, polite, and helpful assistance from Archie with finding the right item and getting it carried out to your vehicle. Thank you for taking the time to share your kind feedback with us. - Andrew

5つ星のうち5の評価

The greatest customer service from…

The greatest customer service from Pushpa at the Brentwood store, such a lovely lady, She’s a real star. All the staff was very nice and are always willing to help.

2026年10月18日
自発的なレビュー
Wickes - Brentwood ロゴ

Wickes - Brentwood からの回答

We are so pleased to hear about your fantastic visit to our store. It is wonderful to know that you received such exceptional assistance from Pushpa, and that the rest of the staff were equally friendly and helpful during your visit. Thank you very much for taking the time to share your feedback with us. -AK

5つ星のうち5の評価

Well stocked shop

Well stocked shop, and lovely customer service from Pushpa!

2026年10月16日
自発的なレビュー
Wickes - Brentwood ロゴ

Wickes - Brentwood からの回答

Hi Callum,

We are so pleased to hear that you found our store so fully equipped and experienced such lovely support from Pushpa during your visit. We truly appreciate your kind feedback. -Ellysse

5つ星のうち5の評価

Pushpa is great and very helpful

Pushpa is great and very helpful! Lovely
! Thank you!

2026年10月15日
自発的なレビュー
Wickes - Brentwood ロゴ

Wickes - Brentwood からの回答

Hi Ben. Thank you for your wonderful five-star review! We are so pleased to hear that Pushpa was so supportive, friendly, and provided such great assistance. We truly appreciate your kind feedback. - Andrew

5つ星のうち5の評価

Sri from bentwood branch

Please forgive me if i have misspelled her name although she did write it down like this , ( Sri )from the Brentwood branch very helpful women easy kind and helped me whilst there.

Great employee, coming from tradesman.

2026年9月29日
自発的なレビュー
Wickes - Brentwood ロゴ

Wickes - Brentwood からの回答

Hi Greg. We're so pleased to hear about your fantastic experience! It's wonderful that Sri was so helpful and kind during your visit. We truly appreciate your kind feedback. - Andrew

5つ星のうち5の評価

Had a fantastic service in Wickes…

Had a fantastic service in Wickes Brentwood last week being served by Pushpa & Mindy they helped me order parts for my kitchen couldn’t have been more helpful kind & caring would throughly reccomend

2026年9月7日
自発的なレビュー
Wickes - Brentwood ロゴ

Wickes - Brentwood からの回答

We are so happy to hear about your positive experience with Pushpa and Mindy. We always strive to provide helpful and kind service, and it's wonderful to know we succeeded. Thank you for your kind words! -AK

5つ星のうち5の評価

Mindy was so helpful

Mindy was so helpful , had a really good experience overall . Definitely recommend!

2026年9月11日
自発的なレビュー
Wickes - Brentwood ロゴ

Wickes - Brentwood からの回答

Hi Patel, We're so pleased to hear that you had such a good experience and found Mindy to be very helpful. Thank you for your recommendation! - Sean

5つ星のうち5の評価

Exceptional Kitchen Design Experience - Leanne Causer, Wickes, Brentwood

I cannot recommend Leanne Causer, Wickes Brentwood highly enough. From the moment we sat down to design our kitchen, the whole experience was exceptional.
Leanne was incredibly knowledgeable, patient and professional, and she genuinely took the time to understand what I wanted from the space. She listened to every idea I had, offered thoughtful suggestions and used her experience to guide me without ever making me pressured or rushed.
What impressed me most was her attention to detail. She thought about not only how the kitchen would look, but how it would actually work for us as a family day to day. Nothing felt like to much trouble, and she was happy to explore different ideas and options until everything felt right.
Designing a new kitchen can feel quite overwhelming, especially with so many decisions to make, but Leanne made the entire process enjoyable and exciting. I came away feeling completely confident in the design and genuinely thrilled with what she had created for us.
Leanne is an absolute credit to Wickes Brentwood. Her knowledge, creativity, warmth and customer service were outstanding,

Thank you so much Leanne - you absolutely deserve five stars and more. I would recommend you to anyone considering a new kitchen. ⭐️⭐️⭐️⭐️⭐️

2026年9月13日
自発的なレビュー
Wickes - Brentwood ロゴ

Wickes - Brentwood からの回答

Hi Amanda, We're so pleased to hear about your exceptional experience and that Leanne was knowledgeable, patient, and professional. It's wonderful that the design process felt enjoyable and exciting, and that you're thrilled with the outcome. - FC

5つ星のうち5の評価

A new kitchen beyond our imagination

We had a new kitchen fitted through Wickes at Brentwood.
Tunay in the store was very helpful in helping us to choose the design.
Our fitter Andrey inspired us with his vision. He came up with the solutions for all the problems that had to be resolved in our kitchen diner beyond our knowledge and imagination.

2026年9月12日
自発的なレビュー
Wickes - Brentwood ロゴ

Wickes - Brentwood からの回答

We are so pleased to hear about your positive experience with your new kitchen, Dave! It's wonderful that Tunay was so helpful in guiding you through the design process. We are delighted that Audrey inspired you with their vision and found solutions for all the challenges. - Andrew

5つ星のうち5の評価

Ideas and thoughts to kitchen design we love.

My husband and I had the pleasure of meeting Leanne who has designed our dream kitchen. She showed us just how we could have what we wanted and more. She has an amazing skill at taking your thoughts and ideas and turn it into a vision.

2026年9月6日
自発的なレビュー
Wickes - Brentwood ロゴ

Wickes - Brentwood からの回答

We're so pleased to hear about your fantastic experience, Janette! It's wonderful that Leanne helped you achieve your dream kitchen, showing you how to have everything you wanted and more. We're delighted that their skill turned your thoughts into a vision. - Andrew

5つ星のうち5の評価

I was in the shop picking up my click…

I was in the shop picking up my click and collected for top soil I was seen straight away and the staff member helped me to the car his name was Sunny, thank you for helping me great service

2026年9月9日
自発的なレビュー
Wickes - Brentwood ロゴ

Wickes - Brentwood からの回答

Hi Vina, We're so pleased to hear about your fantastic experience and that Sunny provided such great service, assisting you with your click and collect order. It's wonderful to know you had such a positive visit! - Sean

5つ星のうち5の評価

I went to the store to buy some paint…

I went to the store to buy some paint and was helped by Tom he mixed some paint up for me he was very helpful he was very patient

2026年9月7日
自発的なレビュー
Wickes - Brentwood ロゴ

Wickes - Brentwood からの回答

We're delighted to hear about your positive experience and that Tom was able to assist you with your paint. It's wonderful to know they were helpful and patient. -AK

5つ星のうち5の評価

Friendly and helpful staff

2026年9月1日
自発的なレビュー
Wickes - Brentwood ロゴ

Wickes - Brentwood からの回答

Thank you for taking the time to share your positive feedback. We are so pleased to hear that you found our team to be friendly and helpful. -AK

5つ星のうち5の評価

Very helpful and friendly staff

Very helpful and friendly staff

2026年9月9日
自発的なレビュー
Wickes - Brentwood ロゴ

Wickes - Brentwood からの回答

Thank you for taking the time to share your positive feedback. We are so pleased to hear that you found our team to be helpful and friendly. -AK

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