Wickes - Brentwood レビュー 

198
•
TrustScore 5段階評価の4.5

4.7

Brook Street, Brentwood Essex, CM14 5LX, GB

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Went to Brentwood wicks this morning needed advice on various suitable products and had Bailey advise me he couldn’t have been more helpful if he tried what a lovely helpful guy, I do not usually post... もっと見る

企業が回答しました

5つ星のうち5の評価

I needed a new toilet seat for a suite I purchased 3 yrs ago from Wicks. It appeared to have been discontinued. So I attended the brentwood store and spoke to Pushpa who understood the issue. Push... もっと見る

企業が回答しました

5つ星のうち5の評価

I ordered Paint on line, very prompt service for collection. Although unable to collect until Bank Holiday Monday. It appeared Dulux does not stock or sell 5 litres in Daffodil White. Despite being... もっと見る

企業が回答しました

5つ星のうち1の評価

Our overall experience with Wickes has been so disappointing. We had a new kitchen fitted in March 2026. In August 2026, the brand new freezer broke down, the strip between the ovens started to co... もっと見る

企業が回答しました


企業情報

  1. 金物店
  2. ・
  3. キッチン用品店
  4. バスルーム用品店
  5. 太陽エネルギー会社

Wickes - Brentwood について

当該企業による記述

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


連絡先

4.7

優良

TrustScore 5段階評価の4.5

198件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.7

すべてのレビュー

(198)

過去12か月のレビュー数: 14,656件

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5つ星のうち5の評価

Great customer experience young chap…

Great customer experience young chap called Connor helped me was great very helpful!

2026年9月9日
自発的なレビュー
Wickes - Brentwood ロゴ

Wickes - Brentwood からの回答

Thank you for your wonderful review! We are so pleased to hear that Connor provided such great assistance and was very helpful during your visit. -AK

5つ星のうち5の評価

I visited the store today and was…

I visited the store today and was serviced my Frances on the till, she was very polite and very engaging. She explained how to place a click and collect order for items that were not out of stock in the store. Helped me place an order. Definitely a credit to your team

2026年9月8日
自発的なレビュー
Wickes - Brentwood ロゴ

Wickes - Brentwood からの回答

We're so pleased to hear about your fantastic experience! It's wonderful that Frances was so polite and engaging, and helped you with placing a click and collect order. We appreciate your kind feedback. -AK

5つ星のうち5の評価

I was in the store to buy flooring and…

I was in the store to buy flooring and needed help picking the product Yash approached me and helped me pick everything and loaded it in my car thank you really helpfull

2026年9月9日
自発的なレビュー
Wickes - Brentwood ロゴ

Wickes - Brentwood からの回答

We're really pleased to hear that you found Yash to be so helpful during your visit to purchase flooring. Thank you for sharing your positive feedback! -AK

5つ星のうち5の評価

My experience will be nice and also…

My experience will be nice and also staff will be good also supportive.

2026年9月3日
自発的なレビュー
Wickes - Brentwood ロゴ

Wickes - Brentwood からの回答

We're so glad to hear you had such a positive experience and found our team to be good and supportive. We truly appreciate your kind words. -AK

5つ星のうち5の評価

Mindy the store manager was very…

Mindy the store manager was very helpful and knowledgeable, needed advice on a designer kitchen along with paint options, very professional, kind and honest, would definitely recommend Brentwood wickes.

2026年9月8日
自発的なレビュー
Wickes - Brentwood ロゴ

Wickes - Brentwood からの回答

Hello Anmol, We're so pleased to hear about your fantastic experience! It's wonderful that our store manager Mindy was very helpful and knowledgeable, providing professional, kind, and honest advice for your designer kitchen and paint options. We're delighted you would recommend us! - FC

5つ星のうち5の評価

Pushpa was very helpful

Pushpa was very helpful, friendly and helped us with all our needs. This made our shopping experience so much easier when trying to get lots of flooring and additional products. Thank you

2026年8月30日
自発的なレビュー
Wickes - Brentwood ロゴ

Wickes - Brentwood からの回答

Hi Clare. Thank you for taking the time to share your review with us. We're really pleased to see that, Pushpa was very helpful and friendly during your visit, making for a great shopping experience. Thank you again for your kind feedback. - Scott H

5つ星のうち5の評価

Dog/Boot/Utility Room design stage

I was extremely impressed with the service I received from Tunay at Wickes Brentwood. I initially came into the store without an appointment to discuss ideas for my dog/boot/utility room. Despite not being booked in, Tunay was incredibly helpful and started working on the design with me there and then. We only stopped when his scheduled customer arrived, which was completely understandable, and I booked an appointment with him for the following morning.
When I returned for my appointment, I was delighted to find that Tunay had already been working on the design before I arrived. He had clearly listened to what I wanted and had put real thought into how the room needed to work. Where Wickes didn't offer an exact product for something I wanted, he came up with practical ways of adapting the cabinetry to achieve it instead.
He was knowledgeable, patient and genuinely interested in getting the design right rather than simply selling me something. The finished design makes excellent use of the space and incorporates everything I asked for.
Excellent customer service at the planning stage and a real credit to the Brentwood store.

2026年9月2日
自発的なレビュー
Wickes - Brentwood ロゴ

Wickes - Brentwood からの回答

Hi, Lorraine. Thank you for taking the time to share your review with us. We're delighted to hear about your positive experience with Tunay at Wickes Brentwood. It's fantastic that his knowledge, creativity and dedication helped bring your ideas to life, and that he went the extra mile to develop your design before your appointment. We're also glad to see that the finished design is excellent! Thank you again for your kind feedback. - Scott H

5つ星のうち5の評価

Great service(Archie)

just popped in today for a quick browse, picked up some bits and bobs then a young lad called Archie served me and helped me with great service

2026年9月2日
自発的なレビュー
Wickes - Brentwood ロゴ

Wickes - Brentwood からの回答

We're delighted to hear you had such a positive experience during your visit and that Archie provided great service. Thank you for your wonderful feedback! -AK

5つ星のうち5の評価

The whole experience from viewing at…

The whole experience from viewing at showroom to ordering to installation was easy and quick , the installer Andrey of River Birch Interiors where clean. Helpful and discussed problems fully with me

2026年7月31日
自発的なレビュー
Wickes - Brentwood ロゴ

Wickes - Brentwood からの回答

We're delighted to hear about your positive experience! It's wonderful that the entire process, from viewing to installation, was easy and quick. We're especially pleased that the installer was clean, helpful, and communicative. Thank you for your kind feedback! -AK

5つ星のうち5の評価

Leanne Causer from the Brentwood…

Leanne Causer from the Brentwood store, was extremely professional and so helpful. Couldn't of asked for a better service that Leanne gave to us. We would without a doubt come to the store again next time we have project. Thank you Leanne!!!!! Karla Smith.

2026年8月27日
自発的なレビュー
Wickes - Brentwood ロゴ

Wickes - Brentwood からの回答

Hi, we're so pleased to hear about your positive experience at the Brentwood store! It's wonderful that our team member was so professional and helpful. We truly appreciate your kind feedback and look forward to your next visit. -LG

5つ星のうち5の評価

Served By Austin

I came into Wickes a few weeks ago and i was helped by one of the managers called Austin. I have never met a more kind, caring and mature young man. I will be visiting again and will now ask for Austin every time i visit. The store is very lucky to have him and I personally believe he deserves a pay rise

2026年8月1日
自発的なレビュー
Wickes - Brentwood ロゴ

Wickes - Brentwood からの回答

Hi, Jessie-rose. Thank you for taking the time to share your review with us. We're really pleased to see that, Austin was helpful and provided excellent customer service during your visit, making for a wonderful shopping experience. Thank you again for your kind feedback. - Scott H

5つ星のうち5の評価

We went into Wickes Brentwood a couple …

We went into Wickes Brentwood a couple of weeks ago.A staff member called Austin was a great help & gave us lots of advice. Was very helpful will definitely be visiting again soon.

2026年8月12日
自発的なレビュー
Wickes - Brentwood ロゴ

Wickes - Brentwood からの回答

Thank you for taking the time to leave your review. We are delighted to hear that Austin was a great help and provided lots of advice during your visit. We appreciate your kind words and look forward to seeing you again soon. -AK

5つ星のうち5の評価

Pushpa was extremely helpful.

Pushpa was extremely helpful.
I gave her too much cash at the till, £60 instead of £30. She told me of my mistake and obviously gave me the extra cash back. Secondly the 3 bales of bark I could not carry, she took them to my car and pushed them into boot from a trolley.
Great lady.

2026年8月3日
自発的なレビュー
Wickes - Brentwood ロゴ

Wickes - Brentwood からの回答

Hi Anne,

We're so pleased to hear about your positive experience and that Pushpa was incredibly helpful. It's wonderful that her honesty and willingness to assist made your visit so much easier. We truly appreciate your kind feedback. -Ellysse

5つ星のうち5の評価

Navdeep Bhandal’s advice and guidance

Navdeep was able to give expert advice and was patient, allowing me to make the right choices. Navdeep wants his. Customers to be happy with their purchase and understands the importance of getting it right. He will always answer your calls or emails as soon as he is able and deal with any questions or queries you may have.

2026年7月10日
自発的なレビュー
Wickes - Brentwood ロゴ

Wickes - Brentwood からの回答

Hello Linda, thank you for sharing your amazing review in regard to your design experience in our Brentwood store. As Navdeep was super helpful throughout, enjoy your new space! - Dylan

5つ星のうち1の評価

Dreadful from start to finish.

Dreadful from start to finish.

The designer took incorrect measurements, which resulted in the wrong materials being ordered and a fridge that doesn't even fit. I'm still without basic essentials such as a sink, hob, and worktops, and my kitchen has been left in an unsafe condition.

I've received endless promises of help from both the Brentwood Wickes store and the customer services team, but none of those promises have materialised. The lack of accountability and communication has been incredibly frustrating.

This has been a hugely disappointing experience, and I completely regret putting my trust in Wickes. Based on my experience, I wouldn't trust them to change a light bulb.

2026年7月3日
自発的なレビュー
Wickes - Brentwood ロゴ

Wickes - Brentwood からの回答

Hi Drew, We are so sorry to hear about issues you still having with your kitchen and that you are not happy with our service. We have sent you a request for more information so that we can look into this for you.

5つ星のうち5の評価

Wonderful service from the while team

2026年6月25日
自発的なレビュー
Wickes - Brentwood ロゴ

Wickes - Brentwood からの回答

Hi Raminder, Many thanks for your five-star review telling us about how you had wonderful service from our store team in our Brentwood store. We appreciate your review and your business.

5つ星のうち5の評価

I would like to point out that the team…

I would like to point out that the team member Pushpa has given me amazing service was so helpful when the tills went down

2026年6月16日
自発的なレビュー
Wickes - Brentwood ロゴ

Wickes - Brentwood からの回答

We're so glad to hear Pushpa provided amazing service, especially during a challenging moment. We appreciate your kind words! -AK

5つ星のうち5の評価

Fantastic Customer Service

What a lovely man Tunay is! On the day of the appointment, he was very professional and talked me through the whole process. I am very pleased with his service.

2026年6月13日
自発的なレビュー
Wickes - Brentwood ロゴ

Wickes - Brentwood からの回答

Hi Sarah, we're so pleased to hear Tunay provided such professional and helpful service. Thank you for your wonderful feedback! -LR

5つ星のうち5の評価

Very helpful staff

Very helpful staff, helped me out getting the right top soil I needed and a pleasure to deal with, special thanks to Sara!

2026年5月22日
自発的なレビュー
Wickes - Brentwood ロゴ

Wickes - Brentwood からの回答

We're delighted to hear our staff and Sara were helpful in finding the right topsoil. Thank you for your kind words! -AK

5つ星のうち5の評価

Angel 😇 pushpa

The help from pushpa .you rarely find someone so on the ball. What a great employee. Thank you so much 💓

2026年5月19日
自発的なレビュー
Wickes - Brentwood ロゴ

Wickes - Brentwood からの回答

Hey Charles, thanks for your amazing feedback, and I'm glad you enjoyed the service from Pushpa in our Brentwood store! - Dylan

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