Wickes - Chesterfield レビュー 

115
•
TrustScore 5段階評価の4.5

4.5

Wheatbridge Road, Chesterfield South Yorkshire, S40 2AB, GB

•

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

⭐⭐⭐⭐⭐ I have used Wickes for all of my kitchen renovations and have always been impressed with their service. The team is consistently friendly, helpful, and accommodating, making the whole proces... もっと見る

企業が回答しました

5つ星のうち1の評価

Do not use this firm for a new bathroom Had a bathroom fitted a year ago which is still under guarantee. We had a brass coloured shower which wasn’t cheap from Triton which has gone discoloured plus t... もっと見る

企業が回答しました

5つ星のうち5の評価

Fabulous experience with Julian from start to finish, in designing , adjusting & choosing our new kitchen for our extension. He put me & my husband both at ease, built a kitchen to suit our wish l... もっと見る

企業が回答しました

5つ星のうち5の評価

Wickes went above and beyond for our Scout group by generously donating a foldable trolley for us to use at camps and during our weekly meetings. It might seem like a simple item, but for us it ma... もっと見る

企業が回答しました


企業情報

  1. 金物店
  2. ・
  3. キッチン用品店
  4. バスルーム用品店
  5. 太陽エネルギー会社

Wickes - Chesterfield について

当該企業による記述

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


連絡先

  • Wheatbridge Road, Chesterfield, South Yorkshire, S40 2AB, 英国

  • +441246558620

4.5

優良

TrustScore 5段階評価の4.5

115件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.5

すべてのレビュー

(115)

過去12か月のレビュー数: 14,656件

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Walked into wickes with ideas put at…

Walked into wickes with ideas put at ease straight away by design consultant Lesley with every step,measuring up,choosing the kitchen and our budget,delivery date and fitting the kitchen all smoothly undertaken professional beautiful job.absolutely adore my kitchen!Thankyou Wickes.

2025年8月15日
自発的なレビュー
Wickes - Chesterfield ロゴ

Wickes - Chesterfield からの回答

Hi Venessa, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Lesley in our store and that they provided you with useful advice in bringing this Kitchen to life. -AH

5つ星のうち5の評価

Brilliant staff

I went into store and straight away welcomed by a lovely member of staff who’s name was Sophie.
She was doing some charity work for the shop and I ended up spending £20 on paint with her.
She also helped me set up my trade account and reserve some doors.
The whole experience was really positive and really easy.
Sophie is a credit to the team!!!
Thankyou Sophie

2025年7月8日
自発的なレビュー
Wickes - Chesterfield ロゴ

Wickes - Chesterfield からの回答

We appreciate you sharing your positive experience. We're so glad to hear that our staff member Sophie welcomed you and assisted you with your paint purchase, trade account setup, and door reservation. It's great to know that you found the entire experience easy-GS

5つ星のうち5の評価

Good availability

Good availability, store tidy, didnt have to wait to be served at till.

2025年7月2日
自発的なレビュー
Wickes - Chesterfield ロゴ

Wickes - Chesterfield からの回答

We appreciate you sharing your positive experience with us. It is great to hear that you found what you needed quickly. TW

5つ星のうち3の評価

Be wary buying a kitchen from this…

Avoid buying a kitchen from this company. They have taken 155 days to complete the delivery of a £25k kitchen. In that time we have been sent wrong or damaged parts. Promised delivery days have not happened and then parts have turned up unexpectedly. All piecemeal. Impossible to get through on the phone so you resort to emails which take days to get a response. They then offered a paltry amount of goodwill which did not even cover the extra fitting costs i incurred through multiple revisits never mind the fact our kitchen was 5 months late being finished.

Following this review the CEO of wickes did get in touch directly with me which was good of him. He called me to apologise and arranged with him team that I got a suitable amount of compensation. So he gets kudos for sorting out a bad situation which restores your faith.

I originally gave them 1 star but have amended after he took action to retrieve the situation

2025年6月5日
自発的なレビュー
Wickes - Chesterfield ロゴ

Wickes - Chesterfield からの回答

Hey Dave, thank you for your valuable feedback, and I'm sincerely sorry to hear about your kitchen experience, if you can please reply back to the private message to the private message I've sent you on trustpilot we can investigate this further for you. - Dylan

5つ星のうち1の評価

Went in with a mistaken order purchased…

Went in with a mistaken order purchased online wanted to swap for the correct item received abuse and insults from the lady behind the till
Vile human.
IM NOT SHOPPING THERE AGAIN

2025年6月10日
自発的なレビュー
Wickes - Chesterfield ロゴ

Wickes - Chesterfield からの回答

We are very sorry you experienced such unacceptable behaviour while trying to correct your order. We will investigate to ensure this does not happen again-GS

5つ星のうち5の評価

Great customer service

Great customer service - Keith has seen our project through from initial ideas to installation. Would recommend Wicks Chesterfield

2025年5月20日
自発的なレビュー
Wickes - Chesterfield ロゴ

Wickes - Chesterfield からの回答

We're happy to hear that the project, from start to installation, met your expectations. We appreciate your recommendation!-GS

5つ星のうち5の評価

Julian (kitchen & Bathroom designer)…

Julian (kitchen & Bathroom designer) made our journey stress free with the knowledge he gave us when designing our kitchen and also the person he got to install (Andy). Everything from start to finish was amazing I would definitely go back for when we want our Bathroom upgraded.

2025年5月7日
自発的なレビュー
Wickes - Chesterfield ロゴ

Wickes - Chesterfield からの回答

Thank you for your kind words and five-star review. We're thrilled to hear that you had a positive experience with our designer and installer. We strive to provide excellent service and are glad you enjoyed the process from start to finish. We hope you enjoy your new kitchen and look forward to helping you with your bathroom upgrade in the future. TW

5つ星のうち5の評価

Kitchen replacement

Kitchen replacement

2025年5月2日
自発的なレビュー
Wickes - Chesterfield ロゴ

Wickes - Chesterfield からの回答

Thank you so much for taking the time to leave your review! We are glad you have found your kitchen replacement to be 5 stars!
-AF

5つ星のうち1の評価

Worst workmanship

Worst workmanship, customer service and general attitude i have ever experienced.
Even failed to send the miserly compensation that they offered.
NEVER again!!!!
Pictues are available on completion no central heating or hot water. Customer is 91 year old

2024年10月24日
自発的なレビュー
Wickes - Chesterfield ロゴ

Wickes - Chesterfield からの回答

We understand your frustration and apologize for the negative experience you've had. We take all customer feedback seriously and are committed to improving our services. We're sorry to hear about the issues you encountered, and we have sent you a request for more information so we can investigate this further.
-AF

5つ星のうち5の評価

Saved my old back.

Cashier offered a carry to car service and a pleasant young man did all the lifting and shifting,both a credit to the Chesterfield store.

2025年4月3日
自発的なレビュー
Wickes - Chesterfield ロゴ

Wickes - Chesterfield からの回答

We're thrilled to hear about your positive experience at our Chesterfield store. We appreciate you taking the time to share your feedback. It's wonderful to know that our team members went above and beyond to provide you with excellent service. - SW

5つ星のうち5の評価

Dwan at Chesterfield

Dwaine at Chesterfield was extremely helpful and made designing our new bathroom a very enjoyable process! Would definitely recommend and use again with confidence! Thanks Dwaine!

2025年3月15日
自発的なレビュー
Wickes - Chesterfield ロゴ

Wickes - Chesterfield からの回答

Thank you for your kind words! We're thrilled to hear that you had a positive experience with Dwain and that you enjoyed the design process for your new bathroom. We appreciate your recommendation and look forward to serving you again in the future. - SW

5つ星のうち5の評価

Our first choice for building materials…

Our first choice for building materials , is Wickes .
We find the Wickes Store in CHESTERFIELD, to be very good value.
The staff are friendly and helpful.
They stock a wide range of products.

2025年2月25日
自発的なレビュー
Wickes - Chesterfield ロゴ

Wickes - Chesterfield からの回答

Hi Phil, Thank you for taking the time to leave your review. We're delighted to learn about your experience with us and how pleased you are with our services. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB

5つ星のうち5の評価

Support for Dronfield Infant School

We contacted Wickes to see if they would help support with some materials for re-developing our school grounds. Sophie was so quick to respond and offered to support with some materials for our planters, which have made a fantastic area for our mud kitchen, which is used all year round. We're very grateful to Wickes and their community fund, thank you!

2024年11月27日
自発的なレビュー
Wickes - Chesterfield ロゴ

Wickes - Chesterfield からの回答

Hi Mrs Horsfield, Thank you for taking the time to leave your review. We're delighted to learn about your experience with us and how pleased you are with our services. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB

5つ星のうち5の評価

Community Support

Sophie was extremely helpful, willing & positive in supporting our local scout group in donating a gift for our fund raiser. Great ethos & community support, thank you Sophie & Wickes

2024年3月2日
自発的なレビュー
Wickes - Chesterfield ロゴ

Wickes - Chesterfield からの回答

Hi Judi, Thank you for taking the time to leave your review. We're delighted to learn about your experience with us and how pleased you are with our services. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB

5つ星のうち5の評価

Wickes provided Wingerworth Community…

Wickes provided Wingerworth Community Festival Group with a voucher to spend in store. We bought materials needed to mark out the pitches and setup the site for the annual Wingerworth Fun Day. We also bought wood and paint for a local artist to make a cut-out for the event. We are very grateful to Wickes and Sophie was very helpful. The Fun Day brings the wide community together and allows local voluntary organisations/ clubs and charities to promote themselves, fund-raise, gain new members and volunteers to run them, as well as helping people to feel part of the community and improve mental health and well-being. Thank you so much.

2024年6月15日
自発的なレビュー
Wickes - Chesterfield ロゴ

Wickes - Chesterfield からの回答

Hi Jill, Thank you for taking the time to leave your review. We're delighted to learn about your experience with us and how pleased you are with our services. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB

5つ星のうち5の評価

Really friendly and helpful staff

Really friendly and helpful staff, even suggested alternatives and located the items carrying the heavy items outside. The products were of a higher quality than we needed which made the experience even better. We have since recommended the Chesterfield branch to others.

2025年2月26日
自発的なレビュー
Wickes - Chesterfield ロゴ

Wickes - Chesterfield からの回答

Hi, Thank you for taking the time to leave your review. We're delighted to learn about your experience with us and how pleased you are with our services. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB

5つ星のうち5の評価

Children’s allotment plot

The chesterfield branch provided funding for some benches for the children’s allotment plot, Sophie was so helpful and came to visit to see the end result.
A huge thank you 🙏

2024年5月31日
自発的なレビュー
Wickes - Chesterfield ロゴ

Wickes - Chesterfield からの回答

Hi, Thank you for taking the time to leave your review. We're delighted to learn about your experience with us and how pleased you are with our services. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB

5つ星のうち5の評価

Charity Donation

Wickes provided us with a charity donation for our plot at a Community Garden. it enabled us to turn an overgrown patch into a beautiful are where we grew flowers, fruit & vegetables. It was greatly enjoyed by all involved. Thank you so much

2025年2月26日
自発的なレビュー
Wickes - Chesterfield ロゴ

Wickes - Chesterfield からの回答

Hi Rachael, Thank you for taking the time to leave your review. We're delighted to learn about your experience with us and how pleased you are with our services. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB

5つ星のうち1の評価

Great price and stock but customer…

Great price and stock but customer service is worst I've ever experienced.
I don't usually leave reviews as everyone has an off day but all staff looked miserable and seemed more interested in having their own conversations than helping customers. I came out quite depressed, it's no wonder stores are struggling.

2025年2月19日
自発的なレビュー
Wickes - Chesterfield ロゴ

Wickes - Chesterfield からの回答

Hi Russell,
Thank you for taking the time to leave your review. We are truly sorry to hear about the issues you have experienced regarding the service you received. We understand your frustration and would like to further investigate this matter. We have sent a request for more information via Trustpilot so that we can look into the situation. - FB

5つ星のうち5の評価

Professional and friendly service

Went in today to open a trade account, Ian went above and beyond to help me set this up and talked me through the best way to use the Trade App. Placed my order, with no problem. Nothing was too much trouble. Many thanks.

2025年2月13日
自発的なレビュー
Wickes - Chesterfield ロゴ

Wickes - Chesterfield からの回答

Hi Jill, Thank you for your kind review. We're so glad to hear that you had a positive experience opening your trade account. It's fantastic that you found our staff member to be so helpful and that they were able to guide you through the process of using the Trade App. We appreciate your feedback. - SF

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