Wickes - Crewe レビュー 

Had all the items I needed and, when requested loaded the car for me. Most helpful.

Super helpful service - staff went out of their way to hat a product that wasn’t even out in the shelves.

Beautiful kitchen
Design consultant, Doug, took on board our requirements and together with a superb fitter, Sean, created our perfect kitchen

We found Wikes assistant SARAH was absolutely amazing, she showed us the items we wanted and DANIEL assistant manager, came to show us the best way to use the product to get the best results, well done WIKES,we will definitely shop there for all our needs .

Really helpful and friendly staff. They went out of their way to help me today with a quite heavy click and collect item. They even asked if they could help me take it to the car.

Had an appointment for new kitchen. We had Douglas at the Crewe branch. He was very good very helpful and extremely knowledgeable about designing. He made the finished plan look fabulous. Very happy with the service we received.

I can not fault the design service or fitting both were excellent. But the after sales support once you have paid is appalling. We have a radiator that is not fit for purpose it bangs all the time so loud we can not turn it on. Despite 4mths of trying to get Wickes to come out to inspect all we get is that the manufacturer of the radiator says it’s not a problem. I just want Wickes to come and hear it. They were quick to come out when we were ordering a £17000 kitchen but will not visit now we have a problem. All I want is a working radiator. Beware if there is a problem after paying!

Designed by Dougie.

Hi a big thank you to Dougie, from Crew, for the design of my kitchen. His help was invaluable. He gave everything I asked for the design is perfect.
H Little

Hi. Just wanted to give a big shout out to DOUGIE from the Crewe branch. Excellent service, great fella. No problems at all. Thanks Dougie

Hi Scott thank you for your prompt response. Our kitchen order number was 565704.
As you are aware we are delighted with our kitchen and the installation was superb. Our issue is the unresolved problem with our sink mixer tap stem which has developed pink spots on the upper and underside of the tap neck. We took photos of the issue and went to the Crewe store and discussed this with our Designer. We were told we would get a replacement in 3 to 5 days which unfortunately did not happen. We visited the store again and were told it would be chased up. A few days later we were left an
message on our home answerphone stating the tap would be delivered direct to our home address. As nothing was received we visited the Crewe store for a third time and a lady said we need to get in contact with customer service. My wife rang customer service on 3 seperate occasions with no one answering her calls. We then received an E Mail from customer services requesting images of our tap. I made several attempts to get the photo's E Mailed to the reply E Mail address and kept getting "This E Mail address cannot
accept replies at this time " This was frustrating so we E Mailed images to the Crewe Store and also to customer services. Eventually the pictures must have been received as we had a reply from customer services on Thursday 4th Dec stating the issue with the tap had been rejected due to our own poor aftercare or that we had used abrasive cleaning substances. I was insensed as the tap and stem has only ever been wiped
with a dry cloth and had never been subjected to impact, yet the brass overlay has flaked off leaving small pink dots. Our kitchen installers revisited out property to attach a radiator and we asked them to look at the tap and they informed us it
was faulty. I have sought further advice and the pink spots is the copper from the base metal appearing due to dezincification which is basically a breakdown of the brass alloy with the likely cause some impurities in the base
metal corroding the brass overlay from within.This would correlate because the spots are in a line on both the upper side and lower side of the neck. Had we used a abrasive cleaner the whole spout and tap body would have been affected which is not the case. I hope this helps with your review of our complaint and we can get a fair and responsible outcome. Thank you from Alan and Rachel
Brown

From our first enquiry at the store then the follow up from Max Hardy from the Kitchen Department, from the measuring of my kitchen and the professional and polite attitude that Max provided i couldn’t be more happy nothing was to much trouble no question was left unanswered and he designed me a great kitchen with everything I wanted and more and I had no hesitation in ordering through him and would recommend his service to anybody.

MY Wife and Ihave had three 3 kitchens from WICKES,and all purchased with the same designer,Doug,each time Doug has been professional,polite,humerous,and effiecently corrected small delivery problems ,his helpful manner was imense...

Doug Richards is a credit to this store. He has designed several spaces for me including a bathroom, en-suite, dressing room / wardrobes and a kitchen. He always comes up with innovative designs within my budget and was great when I had a delivery issue on one occasion. He goes above and beyond, is knowledgeable and trustworthy. I wouldn’t go anywhere else now.

We recently purchased a kitchen for a house renovation and Doug Richard’s was very helpful in helping us arrange the kitchen layout . He was very knowledgable and made the experience very easy.

Dougie and the construction team Andy and Ethan Cain were absolutely fantastic and I am thrilled with my final kitchen project couldn’t praise them enough

Well what can I say Dean from the crewe store went above and beyond for me today. I ordered a replacement led bulb to be delivered in 3hrs which it was. But unfortunately the starter was damaged. I contacted the crewe store for a replacement for the replacement. Unfortunately crewe had none in stock. But Dean drove to the Tunstall store and collected a replacement and delivered it in person after he had finished work this evening. The best customer service ive ever received 🙌 👌 👏

Wow what great customer service we have received at Wickes in Crewe. Doug helped us design our kitchen and it's absolutely perfect. Would highly recommend going to Wickes for your kitchen and specifically Doug to help you out.

Doug was great! He was really informed, knowledgeable, and friendly.

Recently had a kitchen from Wickes in Crewe.
From the first time we went in we were helped by Dean who then introduced us to Andy.
We sat down with Andy and he was so helpful from the start especially as it was years ago since our last kitchen.
He put us at ease , the designs were amazing and nothing was to much trouble for him.
It's all fitted now and it is FANTASTIC....beyond what we could ever have imagined.
Cannot thank Andy enough from design to finish and to Dean for all of his help throughout.
They are an absolute credit to Wickes and would recommend anyone to use Crewe (as we have already done).
Sue and Geoff

From the moment I walked into the store to look around to the final completion and handover of my new kitchen, the process was incredibly easy and relatively painless (disruption whilst work goes on is always uncomfortable).
Andy Critchley was efficient in coming to view the apartment and measure up; and very patient as I looked at different styles and choices before deciding on the final design.
The company maintained contact regarding the delivery of the materials, and prompt in delivering on the date and at the time they had scheduled with me.
But the highest praise has to go to father and son duo, Andy and Ethan Cain, of AC Property Enhancements who did the work. They were thorough in their pre-project site visits and were honest in outlining possible pitfalls and problems (none of them materialised!).
When carrying out the work they were incredibly mindful that it was an apartment and neighbours might be inconvenienced. They kept noise to an absolute minimum; they maintained a very tidy environment (inside and out); and had a keen eye to get it just right. I was honestly bowled over by the finished result! I can’t recommend them and Wickes highly enough.