Wickes - Crewe レビュー 

107
TrustScore 5段階評価の4.5

4.5

Lockitt Street, Crewe Cheshire, CW2 7BB, GB


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5つ星のうち5の評価

After being recommended by a work colleague we decided to go with Wickes at Crewe for our new kitchen. We had our plans drawn up by Andrew in store and after a couple of changes had our final... もっと見る

企業が回答しました

5つ星のうち2の評価

Dougie lovely man unfortunately not clear when I booked, wickes only.do full bathroom refurbishment. Waste of my time and dougies. I needed shower cubicle changed and radiator moved. With new panels a... もっと見る

企業が回答しました

5つ星のうち5の評価

Doug of the Crewe store designed my kitchen, he listened to my needs as well as anticipated needs I had not even considered. He listened and answered all my questions with patience and knowledge. He... もっと見る

企業が回答しました

5つ星のうち5の評価

Shane is literally the best! I have no idea what I am doing when it comes to DIY! I’d ordered online then realised I needed some other things so went into store. Shane remembered my order and informed... もっと見る

企業が回答しました


企業情報

  1. 金物店
  2. バスルーム用品店
  3. キッチン用品店
  4. 太陽エネルギー会社

Wickes - Crewe について

当該企業による記述

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


連絡先

4.5

優良

TrustScore 5段階評価の4.5

107件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.5

すべてのレビュー

(107)

過去12か月のレビュー数: 14,067

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5つ星のうち5の評価

Kitchen Design and Fitting

We visited the store and was assisted by Andrew Critchley, he understood our needs for the kitchen, made suggestions for practical reasons, and assisted us with choosing the right products.
We changed the worktop and added an extra cupboard, and nothing was too much trouble.
We move on to the fit.... we were taking a wall down and linking the dining are to the kitchen, so a big job.
After the kitchen was booked in to be fitted with
Andy and Ethan Cain, and a week before the work started, my Father passed away. We were unsure whether to continue, however, we did, and we are so happy we did.
Andy and Ethan came into our home when we were at our lowest, however, they were amazing, compassionate, caring, gave us the space when funeral directors came, etc even worked the bank holiday so they wouldn't work on the day of the funeral.
So, how do I put into words their fitting.....
I have never experienced this level of perfection, every day, re levelled ever unit, triple checked measurements, their go to was the spirit level, everything was checked, re checked, and checked again, the attention to detail, skilled cutting of the worktop and units, suggestions made to slightly tweek something so it looked nice, the attention to my mums disability and making it easier for her going forward. They arrived same time every day, worked tirelessly, and cleanly, clearing up daily, made life easier for us during the 4 week project.
so to try and summarise, prompt, precise, professional, understanding, knowledgeable, clean ultimate professionals, and the best workmen I have seen in a long time, even brought own brewing stufff...nothing was too much trouble, and the aftercare once installed is amazing,, they don't leave you just because the jobs done, on hand even helped us with our flooring issues with another contractor...
what a hard act for any workman to follow!
Thanks to Andy Critchley, Andy and Ethan Cain for everything, you came into our lives and house during the worst time for us, but you was so respectful, dignified, and did anything possible too spare us stress, without us even knowing,

2024年8月12日
自発的なレビュー
Wickes - Crewe ロゴ

Wickes - Crewe からの回答

Hi Maureen, Thank you for taking the time to leave your Trustpilot review. We're delighted to learn about your experience with Andrew and everyone else who helped in your kitchen project, it's great to see how pleased you are with the service that everyone provided. We greatly appreciate this feedback and are glad that you are satisfied with the finished result. - FB

5つ星のうち1の評価

Was looking for undercoat in Crewe…

Was looking for undercoat in Crewe store and asked a young worker. She didn’t even let me finish my question before she sent me to an aisle. Couldn’t find it so asked someone else. She knew she had got it wrong and when I told her she had misdirected me she just smirked and when I said what no apology she shrugged her shoulders. All it takes is an honest apology to make good customer service but no she was too cocky to even try and provide any kind of good customer service.

2024年9月2日
自発的なレビュー
Wickes - Crewe ロゴ

Wickes - Crewe からの回答

Hi Angela,
Thank you for taking the time to leave your Trustpilot review. We are truly sorry to hear about the service you have received from a member of staff. We understand your frustration and would like to investigate this matter further. We have sent a request for more information via Trustpilot so that we can look into the situation. - FB

5つ星のうち5の評価

Loving my new kitchen

Loving my new kitchen , from start to finish Wickes have come up trumps both at the shop and for the installation. The quality of the units and the installation top class ! Thanks to All

2024年5月17日
自発的なレビュー
Wickes - Crewe ロゴ

Wickes - Crewe からの回答

Hi Mary, thanks for taking the time to share this feedback, we are pleased to hear that everything ran smoothly from start to finish and that you love your new kitchen. We appreciate you taking the time to let us know. RD

5つ星のうち5の評価

Kitchen design and fitting

After having our bathroom designed and fitted by wickes (crewe) we didn't need to go anywhere else.we used douglas Richards again as his knowledge was excellent and he didnt dissapoint with our kitchen/dinner design.our fitters were father &son team andy and eithan cain who were very understanding with what we wanted there input was first class there experience was as good as it gets.nothing was a problem for them and we had a few issues but they sorted everything out and just carried on and got on with the job a big thank you to you both.the kitchen is amazing once again thank you doug,andy and eithan
DAVE&JESS

2024年4月2日
自発的なレビュー
Wickes - Crewe ロゴ

Wickes - Crewe からの回答

Hi, David. Thank you for taking the time to share your review. I'm delighted to learn that your design consultant, Douglas, at our Wickes store in Crewe, was excellent during your design appointment. I'm also happy to hear that your installers, Andy and Eithan, were knowledgeable and understanding, sorting any issues that occured. Thank you again for your kind feedback. - Scott H

5つ星のうち1の評価

Very poor communication

My whole bathroom order has been a disaster from start to finish. After a promising design appointment, their approved installer gave me a massively inflated quote for the job and claimed they couldn't do most of what I wanted and they refused to find an alternative so I arranged an independent installer instead who could do the job for far less. After several emails to them and call attempts (some on hold for 30 minutes) spanning months, I never once had communication from the person appointed to oversee my order. When the order arrived there were items missing with no explanation. The lady I finally got through to at the experience centre then at least tried to help and admitted it has been a huge mess. Thought it would be an easy project but based on my experience I would not use them again.

2024年6月22日
自発的なレビュー
Wickes - Crewe ロゴ

Wickes - Crewe からの回答

Hey Rupert, thanks for your valuable feedback and I'm sincerely sorry to learn of the issues you've faced with your bathroom. If you can please reply back to the private message I've sent you on trustpilot, we can then look into this further. - Dylan

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