Wickes - Hanger Lane レビュー 

155
•
TrustScore 5段階評価の5

4.8

Quill Street, Hanger Lane, Ealing London, W5 1DN, GB

•

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Our local wickes is our first choice when we need DIY bits and pieces. Hadia, one of the assistants in particular has always been very helpful and goes out of her way to make our shopping experience e... もっと見る

企業が回答しました

5つ星のうち5の評価

Hadz was super friendly and helpful when setting up my trade account. I hope the company recognise her efforts in customer service, great job well done.

企業が回答しました

5つ星のうち5の評価

Hadz at Wickes Hanger Lane gives customer service that is truly second to none! Every single visit, she goes well out of her way to help—even during peak, busy hours. Her attitude and helpfulness are... もっと見る

企業が回答しました

5つ星のうち1の評価

Wickes falls to send confirmation of a cancelled order even after more then two days after it is cancelled before delivery is made. All the customer service call operator suggest is tell me to wait. C... もっと見る

企業が回答しました


企業情報

  1. 金物店
  2. ・
  3. キッチン用品店
  4. バスルーム用品店
  5. 太陽エネルギー会社

Wickes - Hanger Lane について

当該企業による記述

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


連絡先

  • Quill Street, Hanger Lane, Ealing, London, W5 1DN, 英国

  • +442088106793

4.8

優良

TrustScore 5段階評価の5

155件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.8

すべてのレビュー

(155)

過去12か月のレビュー数: 14,688件

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Early morning click and collect on my…

Early morning click and collect on my way to work and Hadz attended to my order. She kindly showed me how to connect all the pieces of my garden equipment I bought and saved me a lot of time trying to figure it out when I got home. Thanks again Hadz!

2026年5月8日
自発的なレビュー
Wickes - Hanger Lane ロゴ

Wickes - Hanger Lane からの回答

We appreciate you sharing your positive experience. We're happy to hear that your click and collect order was handled efficiently and that you received helpful assistance from Hadz. Thank you for your kind words! -AK

5つ星のうち5の評価

I recently had the pleasure of using…

I recently had the pleasure of using Nedz’s and Seema services, and I can honestly say the customer service was outstanding from start to finish. Professional, reliable, and incredibly helpful throughout the entire process. Every question was answered promptly, communication was excellent, and the attention to detail really stood out.

It’s rare to come across someone who genuinely cares about delivering high-quality services while making the customer feel valued and looked after. The workmanship and overall experience exceeded my expectations, and I wouldn’t hesitate to recommend Nedz and seema anyone looking for trustworthy and top-quality service.

Thank you again for such a smooth and stress-free experience — truly first-class service!

2026年4月23日
自発的なレビュー
Wickes - Hanger Lane ロゴ

Wickes - Hanger Lane からの回答

Hi Lee,

We appreciate you sharing your experience. We're delighted to hear that the service was outstanding and that you found it professional and reliable. We value that every question was answered promptly, and the attention to detail stood out. Thank you for your recommendation and positive feedback. -Ellysse

5つ星のうち5の評価

Huge shout-out to Hedz and the trainee…

Huge shout-out to Hedz and the trainee - Jada she was working with today. Shopping can sometimes feel like a chore, but their friendly energy made my day. They were quick to help, easy to talk to, and you can tell Hedz is doing a great job mentoring. Service with a smile still exists! I'll definitely be back.

2026年5月7日
自発的なレビュー
Wickes - Hanger Lane ロゴ

Wickes - Hanger Lane からの回答

Hi Martin,

We appreciate you taking the time to share your positive experience. We're thrilled to hear that their friendly energy made your day and that they were quick to help. Thanks again for the kind feedback. -Ellysse

5つ星のうち5の評価

Supportive staff

Hidza was very kind and helpful in term of finding what I was looking for.

2026年5月4日
自発的なレビュー
Wickes - Hanger Lane ロゴ

Wickes - Hanger Lane からの回答

Hi Ishmael, Thank you for your five-star review in relation to how helpful you found our colleague Hidza at our Hanger Lane store. We appriciate your business.

5つ星のうち5の評価

Hadz

Hadz
Great customer service so professional. Great time at Wickes Hanger Lane. Did my daughter room up and was going by and forth for bits and pieces
Thank you all.
Azim was very helpful thank you sir

2026年5月4日
自発的なレビュー
Wickes - Hanger Lane ロゴ

Wickes - Hanger Lane からの回答

We appreciate you sharing your positive experience at our Hanger Lane store. We're so glad to hear that Azim was professional and helpful while you worked on your daughter's room! - Sean

5つ星のうち5の評価

Bev was fantastic in helping me with…

Bev was fantastic in helping me with finding my items. Very helpful

2026年5月5日
自発的なレビュー
Wickes - Hanger Lane ロゴ

Wickes - Hanger Lane からの回答

Hi Siobhan, Thanks for taking the time leaving your review. We're happy to hear that Bev was able to help you find the items that your were looking for on your visit to your local Wickes store. Thanks again for the kind feedback. -JL

5つ星のうち5の評価

Hedz gave my family the best service…

Hedz gave my family the best service today, excellent customer service & very friendly.

2026年5月4日
自発的なレビュー
Wickes - Hanger Lane ロゴ

Wickes - Hanger Lane からの回答

Hi R J, We appreciate you taking the time to share your feedback. We're so glad to hear that your family received excellent and friendly service from Hedz. - Sean

5つ星のうち5の評価

Susan & Michelle Amazing staff

Susan & Michelle two lovely people came straight to assistance, I was preparing for a bit of back and forth worrying if my online order return was even possible in store but honestly had such a great experience they offered their assistance, we had a good chat and laugh very friendly and I was in and out of Wickes Hanger Lane less than 20 mins and email confirmation of return being processed. Great customer service !

2026年5月4日
自発的なレビュー
Wickes - Hanger Lane ロゴ

Wickes - Hanger Lane からの回答

We're happy to hear about the positive assistance you received from Susan & Michelle in store. We appreciate you highlighting the friendly and efficient service you experienced with your online order return. Thank you for your kind feedback. -AK

5つ星のうち5の評価

Hadz(the slaves assistant at Hanger…

Hadz(the sales assistant at Hanger lane branch) was amazingly helpful. She went out of her way to help me with loading numerous large compost bags into my car.

2026年5月4日
自発的なレビュー
Wickes - Hanger Lane ロゴ

Wickes - Hanger Lane からの回答

Hi Teju, Thanks for taking the time leaving your review. We're happy to hear that Hadz was able to help you by loading the compost bags that you had bought into your car. This is the level of service we aim to achieve in all our stores. -JL

5つ星のうち5の評価

Seema provided excellent customer…

Seema provided excellent customer service at the Wickes Hanger Lane branch. She was professional, knowledgeable, and attentive, ensuring my needs were handled efficiently. The store itself was well-organized, with a good range of hardware products and a clean, welcoming environment. Overall, a very positive experience.

2026年4月29日
自発的なレビュー
Wickes - Hanger Lane ロゴ

Wickes - Hanger Lane からの回答

Hi Mehul, Thanks for taking the time leaving your review. We're happy to hear about the excellent customer service you received at our Hanger Lane branch. It's great to know that you found the service professional, knowledgeable and efficient and that you enjoyed the store environment. Thanks again for the kind feedback. -JL

5つ星のうち5の評価

Prim was helping us a lot with finding…

Prim was helping us a lot with finding and she was the bestttttttttt

2026年5月2日
自発的なレビュー
Wickes - Hanger Lane ロゴ

Wickes - Hanger Lane からの回答

Hey Milan, thank you for your five-star review, and I'm glad that Prim was super helpful during your visit to our Hanger Lane store! - Dylan

5つ星のうち5の評価

Wickes have great deals

Wickes have great deals, my local Hanger Lane branch has been updated and improved. A was served by a fantastic friendly and helpful team member (Primrose) who made my day

2026年5月1日
自発的なレビュー
Wickes - Hanger Lane ロゴ

Wickes - Hanger Lane からの回答

Hey Carl, thanks for your five-star review regarding your experience in our Hanger Lane store. I'm glad that our staff such as Primrose are very friendly and helpful during your visits! - Dylan

5つ星のうち5の評価

I recently visited my local Wickes…

I recently visited my local Wickes branch Hanger lane and felt compelled to share just how positive my experience was. From the moment I walked in, the store was clean, well-organized, and easy to navigate, which made finding what I needed straightforward and stress-free.
What truly stood out, however, was the exceptional customer service—especially from a member of staff named Hadia. She went above and beyond to assist me, taking the time to understand exactly what I was looking for and offering clear, knowledgeable advice. Her friendly and approachable manner made a big difference, and she handled everything with professionalism and genuine care.
It’s rare to come across someone so dedicated and attentive, and Hadia is a real credit to the team. Thanks to her help, my visit was not only productive but genuinely enjoyable.
I’ll definitely be returning to this branch in the future and would highly recommend it to anyone looking for both quality products and outstanding customer service.

2026年4月29日
自発的なレビュー
Wickes - Hanger Lane ロゴ

Wickes - Hanger Lane からの回答

Hi Ajmal,

We're happy to hear that you had such a positive experience at our Hanger Lane branch. It's great to know that you found the store clean and easy to navigate, and that Hadia was so helpful and attentive. We appreciate you highlighting the outstanding customer service you received. -Ellysse

5つ星のうち4の評価

Hadz was a very polite and helpful…

Hadz was a very polite and helpful staff whilst there was another lady who was on customer service desk looked at us twice and ignored us and kept scrolling her phone screen, Hadz noticed whilst she was serving others on the till and kindly helped us with our requirements.
Other lady who was on the till really wasn't there mentally or physically to serve the customers.
Thank you Hadz

2026年4月20日
自発的なレビュー
Wickes - Hanger Lane ロゴ

Wickes - Hanger Lane からの回答

Hi Tgr, Thank you for your review, we are sorry to learn of your experience at our customer service desk. This is not the experience we want our customers to face, so we are pleased that our colleague Hadz stepped in to help you. Thank you for brining this matter to our attention.

5つ星のうち5の評価

Excellent customer service

I moved from Newcastle to London a few years ago, often using wickes store up north. However, I had to write this review because of the excellent service from one of the employees. Talk about going the extra mile, without a doubt she did! She makes you feel so comfortable to the extent that you would always want to go back to the same store. She gives such good advice it’sa pleasure to shop there. Her name I believe is Hadz. Thank you

2026年4月23日
自発的なレビュー
Wickes - Hanger Lane ロゴ

Wickes - Hanger Lane からの回答

We're happy to hear that you had such a positive experience in our store. It's great to know that Hadz made you feel so comfortable and offered such helpful advice. We appreciate you taking the time to share your feedback! -AK

5つ星のうち5の評価

Thanks Hadz I really appreciate all the…

Thanks Hadz I really appreciate all the help

2026年4月25日
自発的なレビュー
Wickes - Hanger Lane ロゴ

Wickes - Hanger Lane からの回答

Hi, Gabriel. Thank you for taking the time to share your review with us. We're really happy to see that, Hadz, was helpful during your visit. Thank you again for your kind feedback. - Scott H

5つ星のうち5の評価

Thanks Hadz !

I've been a regular customer of Wickes since the late eighties and the service has always been great. Even if the odd delivery has gone astray the team at my local branch have always been on hand to sort thinks out.
A special mention goes out to HADZ at the Hanger Lane store - for almost a decade she has been an extremely hard working, friendly, knowledgeable and exceptionally helpful member of the team, 5 stars to her!!

2026年4月25日
自発的なレビュー
Wickes - Hanger Lane ロゴ

Wickes - Hanger Lane からの回答

Hi, S Ahmed. Thank you for taking the time to share your review with us. We're really pleased to see that, Hadz, is always extremely hard-working, friendly and knowledgeable during your visits over the past decade. We’re also truly grateful for your loyalty over such a long period, and we look forward to welcoming you back for many years to come. Thanks again for your valuable feedback. - Scott H

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