Wickes - Northallerton レビュー 

56
TrustScore 5段階評価の4

4.2

Yafforth Road, Northallerton Co Durham, DL6 2XG, GB


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5つ星のうち5の評価

There is an extremely helpful and gracious chap at Wickes Northallerton called Simon. Seldom have I come across such a professional and knowledgeable worker. Patient and understanding, communication w... もっと見る

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5つ星のうち5の評価

We had the pleasure of the assistance of Adil Ali Akhtar in the design of our kitchen. Adil was professional and helpful throughout the process. We felt he was being honest and made some appropriat... もっと見る

企業が回答しました

5つ星のうち5の評価

Great experience today. Simon (ex-army!) helped me sort out a decorating issue. Pleasant, helpful and willing to ‘ think outside the box’. Great customer service - golden and rare these days!

企業が回答しました

5つ星のうち1の評価

I cancelled my order yet it was despatched regardless.. Today I get a message telling me I'm going to get charged for collecting an order that should never have been delivered... Bloody ridiculous

企業が回答しました


企業情報

  1. 金物店
  2. バスルーム用品店
  3. キッチン用品店
  4. 太陽エネルギー会社

Wickes - Northallerton について

当該企業による記述

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


連絡先

  • Yafforth Road, Northallerton, Co Durham, DL6 2XG, 英国

  • +441609776223

4.2

ほぼ満足

TrustScore 5段階評価の4

56件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

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レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.2

すべてのレビュー

(56)

過去12か月のレビュー数: 14,425

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Lindsay

Called into the Northallerton store today for some screws.
Lindsay was extremely helpful and I left Wickes with everything I needed!
Thank you....... will be back very soon!

2025年3月17日
自発的なレビュー
Wickes - Northallerton ロゴ

Wickes - Northallerton からの回答

Hey Helen, thank you for your amazing feedback, and I'm glad you enjoyed the service from Lindsay in our Northallerton store! - Dylan

5つ星のうち5の評価

Really helpful staff.

Simon was very helpful with assisting me to find stock, lift it and take it to my car. Much appreciated. Rebecca

2025年3月14日
自発的なレビュー
Wickes - Northallerton ロゴ

Wickes - Northallerton からの回答

We're so glad to hear that you had a positive experience. We appreciate your kind words about Simon's helpfulness. We strive to provide excellent customer service, and we're happy to hear that Simon went above and beyond to assist you. - SW

5つ星のうち5の評価

Popped in yesterday for some ‘bits &…

Popped in yesterday for some ‘bits & bobs’. Staff member Lindsay was very helpful and knowledgeable. Will come back so and hope she is on shift again.

2025年3月13日
自発的なレビュー
Wickes - Northallerton ロゴ

Wickes - Northallerton からの回答

We're delighted to hear about your positive experience! It's wonderful to know that Lindsay provided such helpful and knowledgeable service. We're glad you enjoyed your visit and hope to see you again soon. - SW

5つ星のうち5の評価

Wicks Northallerton customer service

Called into Wicks Northallerton yesterday looking for some help on multi link pipes, spoke with 'Simon,' extremely helpful, and resolved the problems I had, excellent customer service,

2025年3月9日
自発的なレビュー
Wickes - Northallerton ロゴ

Wickes - Northallerton からの回答

Hi David, Thank you for taking the time to leave your review. We're delighted to learn about your experience with us and how pleased you are with our services. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB

5つ星のうち5の評価

Simon was extremely helpfull and very…

Simon was extremely helpfull and very professional with good customer focus, he is a credit to Whicks

2025年3月3日
自発的なレビュー
Wickes - Northallerton ロゴ

Wickes - Northallerton からの回答

Hi Elva, Thank you for taking the time to leave your review. We're delighted to learn about your experience with us and how pleased you are with our services. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB

5つ星のうち5の評価

Very good experience of the staff today…

Very good experience of the staff today at northallerton branch. Simon on duty...great guy...give him a smile and a bit of banter.
Thanks guys. Oh it seems i lost my trade card....maube wifey had it and didnt return it...ha.

2025年3月3日
自発的なレビュー
Wickes - Northallerton ロゴ

Wickes - Northallerton からの回答

Hey Rodney, thanks for your five-star review, and I'm glad that you enjoyed the service from Simon in our Northallerton store! - Dylan

5つ星のうち5の評価

David sinclair kitchen designer

This review is based on solely the senior kitchen designer david , i can honestly say after several failed attempts with other kitchen sales places im glad i called in on off chance and got to meet david , who may i add is genuinly a top bloke much enjoyed his company our waffle and generally now consider him my buddy , his years of experience stood out from a mile he listened he absorbed he took his time and showed great interest , there was clarity he gave me options i got everything i needed from such a mind boggling expensive job like kitchen design . I am yet to have my kitchen delivered so i cant review that particular situation just yet but i have every faith that if there is unsurity or issues he will be straight round to assess guide and advice and remedy if any situations occur ,the man is a proffesional and takes great pride .

2025年1月11日
自発的なレビュー
Wickes - Northallerton ロゴ

Wickes - Northallerton からの回答

Hey Josh, thanks for your wonderful review, and I'm glad that David in our Northallerton store was amazing throughout your kitchen design, enjoy your new space! - Dylan

5つ星のうち5の評価

Great service from David at Wickes Northallerton

Having looked at different ranges of kitchens, bathrooms and toilets from various suppliers, we decided to go for all three from Wickes in Northallerton. David was assigned to measure up, and design all three rooms, and the process couldn't have been easier. His attention to detail and advice is very professional, and in a short time the finished designs were ready, and we picked our choices of fittings and fixtures. Wickes stays in touch throughout the whole process, and we are delighted with the customer service we have received so far. We are now nearly at the stage of installing all 3 rooms, and I will leave another review when they are completed. A great service so far, watch this space!!

2025年1月18日
自発的なレビュー
Wickes - Northallerton ロゴ

Wickes - Northallerton からの回答

Hey, thanks for your positive feedback, and we're thrilled you chose us for your kitchen, bathroom, and toilet renovations! It sounds like the design process with David went exceptionally well, and we're so pleased to hear about his professionalism and attention to detail. We appreciate you taking the time to share your positive experience so far. We're equally delighted that you've found our communication throughout the process helpful and reassuring. Enjoy your new space! - Dylan

5つ星のうち5の評価

The whole experience was brilliant

The whole experience was brilliant. The kitchen was designed well and Michael the fitter was quick and efficient. I was able to ask ( many ) stupid questions along the way but nothing was too much trouble for Zoe( designer), Mark ( customer service contact) and Michael the fitter ( and his team ) All in all a beautiful kitchen for a very reasonable price ) I can recommend Wickes whole heartedly.

2024年11月4日
自発的なレビュー
Wickes - Northallerton ロゴ

Wickes - Northallerton からの回答

Hi Susan,
Thank you for leaving a lovely review. We are happy to hear that Zoe was able to deliver an amazing design experience! - SW

5つ星のうち4の評価

Friendly customer service

Craig was helpful , efficient and friendly when I visited wickes store at the weekend to buy some paint

2024年11月2日
自発的なレビュー
Wickes - Northallerton ロゴ

Wickes - Northallerton からの回答

Hi Kay, Thank you for taking the time to leave your review. We're delighted to learn about your experience with Craig and how pleased you are with the service they provided. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB

5つ星のうち4の評価

Got nearly everything

We needed flooring, adhesive and cement. Also drain pipe cap with rodding cap, but they didn't have that. Even so Molly at the till was very good, quick and pleasant to speak to with a smile for the customer. Very good!!

2024年10月21日
自発的なレビュー
Wickes - Northallerton ロゴ

Wickes - Northallerton からの回答

Hi Shelley, thanks for taking the time to share this feedback, we are pleased to hear that Molly provided you with a great service in store. We appreciate you taking the time to let us know. RD

5つ星のうち1の評価

NON RESOLUTION OR COMMUNICATION FROM CUSTOMER SERVICES ON A LIFESTYLE KITCHEN The lifestyle kitchen I ordered arrived…

The lifestyle kitchen I ordered arrived with 1 unit DAMAGED, one unit that DOES NOT FIT TOGETHER and one unit with a MISSING PART.
The branch that designed and sold me the kitchen are not interested in helping as the kitchen was not delivered by them and have directed me to customer services.
It is now 8 days after I have raised a complaint with customer services, still NO RESOLUTION.
I have a kitchen that cannot be completed and down time costs from the fitter.

2024年7月26日
自発的なレビュー
Wickes - Northallerton ロゴ

Wickes - Northallerton からの回答

Hi There, thanks for taking the time to share this feedback, we are sorry to hear about your recent experience with Wickes, so that we can look into this further, we have now requested further details via Trustpilot. RD

5つ星のうち5の評価

Helpful staff

Just like to say a big to Jess Wally for being so helpful in going straight to the exact paint I needed. I would have never found it. Thank you very much

2024年7月17日
自発的なレビュー
Wickes - Northallerton ロゴ

Wickes - Northallerton からの回答

Hi There, thanks for taking the time to share this feedback. RD

5つ星のうち1の評価

I have had the most horrible experience…

I have had the most horrible experience of the 3 bathrooms I had freshly installed in my home- I have to say the designer in the store was polite and good, however our nightmare started soon after this stage.

The installer supplied was a Mathew Baker installation company from Northallerton. This guy is incredibly rude, incompetent, racist and dismissive. The work was done in a very incompetent manner which left several problems for us to deal with and with NO support from this guy. On top of this Wickes have taken NO steps to remove him from their ' approved installer status' which is nothing but corrupted boys network helping each others and supporting each others mess.

For the past 6 months I have been fighting for my right and yet it is to get resolved! I have not only wasted my £20000 on these incompetent people, but also have received a constant ridicule and racist attitude from these people to make us feel unwanted and troublesome.

I wish I had NEVER gone to Wickes and their horrible installers and have taken some reputed company.

This whole experience has given us sleepless nights for past 6 months and I would NEVER EVER recommend this company to anyone in my life!! I wish I could rate these guys a 0, but they have not made this on deliberate reason.

2024年6月1日
自発的なレビュー
Wickes - Northallerton ロゴ

Wickes - Northallerton からの回答

Hi Rajiv, thanks for taking the time to share this feedback, we are sorry to hear about your recent experience with Wickes, so that we can look into this further for you, we have now requested further details via Trustpilot. RD

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