Wickes - Southport レビュー 

155
•
TrustScore 5段階評価の5

4.8

Kew Retail Park, Scarisbrick New Road, PR8 5RG Southport, England, GB

•

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5つ星のうち5の評価

⭐⭐⭐⭐⭐ Craig will be truly missed! I popped into my local Wickes in Southport today, only to find that the brilliant store manager, Craig, has moved on to another store. I just had to leave a no... もっと見る

企業が回答しました

5つ星のうち5の評価

I recently made use of the community fund scheme at Wickes and they have been incredible. My outdoor area in my classroom needed updating and Wickes were more than happy to provide some materials. Jac... もっと見る

企業が回答しました

5つ星のうち1の評価

My kitchen was fitted in April and it is now November. I have had a nightmare with Wickes. I strongly advise you not to go near them. I have been cc’ing in the director for the last few months to tr... もっと見る

企業が回答しました

5つ星のうち5の評価

First time in this store and the customer service was outstanding especially Paul and another colleague who was on the till who i didnt catch his name. Paul and his colleague assisted me with getting... もっと見る

企業が回答しました


企業情報

  1. 金物店
  2. ・
  3. キッチン用品店
  4. バスルーム用品店
  5. 太陽エネルギー会社

Wickes - Southport について

当該企業による記述

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


連絡先

  • Kew Retail Park, Scarisbrick New Road, PR8 5RG, Southport, England, 英国

  • 01704 648400

4.8

優良

TrustScore 5段階評価の5

155件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.8

すべてのレビュー

(155)

過去12か月のレビュー数: 14,656件

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Called into Wicks Southport store was…

Called into Wicks Southport store was well laid out , staff were really helpful and polite and offered to help seems I was in a wheelchair and items fairly priced

2026年5月25日
自発的なレビュー
Wickes - Southport ロゴ

Wickes - Southport からの回答

Hi, David. Thank you for taking the time to share your review with us. We're delighted to see that you found our Wickes store in Southport to be well laid out and our staff to be polite and helpful. Thank you again for your kind feedback. - Scott H

5つ星のうち5の評価

Shirley was amazing really helped us…

Shirley was amazing really helped us out and sorted my trade account aswell. 5* service.

2026年5月20日
自発的なレビュー
Wickes - Southport ロゴ

Wickes - Southport からの回答

Hi Jonathan, thank you for your five-star review telling us about how helpful you found our staff member Shirley when you were setting up a Trade Pro account. We appreciate your business.

5つ星のうち5の評価

Placed a large click and collect order

Placed a large click and collect order at Southport Store. Craig and Calum had it ready within the 15 minutes and were very accommodating, you really couldn’t get this service anywhere else

2026年5月16日
自発的なレビュー
Wickes - Southport ロゴ

Wickes - Southport からの回答

We're so glad to hear about your excellent click and collect experience! We appreciate your kind words about the service from Craig and Calum. -AK

5つ星のうち5の評価

Fantastic shop and fantastic staff!

Fantastic shop and fantastic staff!
I’m always in there and they’re always ready to help with anything I need, couldn’t recommend them anymore!

2026年5月8日
自発的なレビュー
Wickes - Southport ロゴ

Wickes - Southport からの回答

We're happy to hear that you find our shop and staff fantastic! We appreciate your recommendation and are glad our team is always ready to help you. -AK

5つ星のうち5の評価

Always so helpful

Always so helpful, I popped into the Southport branch for some paint to decorate my daughters bedroom and there was so many to choose from I was spoilt for choice!

2026年5月8日
自発的なレビュー
Wickes - Southport ロゴ

Wickes - Southport からの回答

Hi Leah, Thanks for taking the time leaving your review. We're happy to hear that you were able to find the paint you needed for your daughters bedroom. Thanks again for the kind feedback. -JL

5つ星のうち5の評価

Great New Store - Southport

So happy Wickes have come to Southport. Always great choice and value, and so much better than B&Q!
Visited again today and, as always fantastic service. Special thanks to Mike to helped me and get 6 bags of concrete to my car. This guy is really helpful and really pleasant to deal with. 2nd time he has helped me.
Also a mention to the young lady on the till, Misca (maybe not the correct spelling, sorry), another pleasant employee.
Wickes will be a massive asset to Southport!

2026年5月6日
自発的なレビュー
Wickes - Southport ロゴ

Wickes - Southport からの回答

Hi Pam, We're happy to hear that you find our Southport store a great addition to the area, offering excellent choices and value. It's great to know Mike offered fantastic service, especially with carrying the concrete to your car. We appreciate your kind words. - Sean

5つ星のうち5の評価

Steve went above and beyond to help me

Steve went above and beyond to help me. He went out of his way to travel to my home and spent a lot of time and effort designing a beautiful kitchen. He was clear with the price of each aspect of the kitchen and i felt respected and fully informed at all stages of the design process. I would highly recommend southport wicks to all. Very very happy with my new kitchen!

2026年5月1日
自発的なレビュー
Wickes - Southport ロゴ

Wickes - Southport からの回答

Hey Poppy, thank you for your five-star review, and I'm glad you enjoyed the service from Steve in our Southport store throughout your kitchen design. We're proud you would recommend us and enjoy your new space! - Dylan

5つ星のうち2の評価

Really disappointed with the Wickes…

Really disappointed with the Wickes fitter. Despite paying Wickes for the fitting the fitter then priced the job at around an extra £1800. He advised that he would consult with us on any extra cost so we were not expecting any surprises. After running two weeks over on the job which meant four weeks of no sink or cooker he then landed us with an extra £1000 on the fitting bill bringing it to £2700 plus the 3k we had already paid to Wickes. I have never had a tradesman in my home before that has hit us with an extra 1k on top of an already steep bill. We also had no soft close on doors or trim between doors all if which they had on the showroom kitchen. We would definitely not recommend Wickes for a kitchen. Even worse I have just been told that it is between us and the fitter! We were allocated the fitter by Wickes .
Update 7/5 Still no contact made by Wickes despite message below.

2026年5月1日
自発的なレビュー
Wickes - Southport ロゴ

Wickes - Southport からの回答

Hey there, thanks for your valuable kitchen feedback, and I'm sincerely sorry to hear about your installation. If you can please reply back to the private message I've sent you on trustpilot we can advise further on this. - Dylan

5つ星のうち5の評価

Helpful, polite… would recommemd

The staff were very helpful and polite and super Mike helped me to get the stones I needed as they were too heavy. The offer that was on the item also made them good value for the price. Would reccommend. Thank you i will be returning to get more items for my garden project.

2026年4月29日
自発的なレビュー
Wickes - Southport ロゴ

Wickes - Southport からの回答

Hi Jane, Thank you for your five-star review telling us about your visit to our Southport store. We are pleased that our colleague Mike helped you with your heavy stone purchase. We look forward to welcoming you back in the store on your next visit. Not only that, but we are grateful for your business.

5つ星のうち5の評価

Amazing store

Amazing store. So tidy. Friendly, helpful and knowledgeable staff members. I saw Rachel and Chloe and they were great. Thanks, AAAA!!!!

2026年4月30日
自発的なレビュー
Wickes - Southport ロゴ

Wickes - Southport からの回答

We appreciate you taking the time to leave us this wonderful review! We're so glad to hear that you found our store tidy and the staff helpful. -AK

5つ星のうち5の評価

Top Soil

Easy ordering, good staff too. John helped me by bringing my purchased top soil out to the car and loaded it into the boot for me which I was extremely grateful. Product is good quality and this is 2nd time I have been to this store and will be returning again in the future.

2026年4月30日
自発的なレビュー
Wickes - Southport ロゴ

Wickes - Southport からの回答

Hi Jill, Thank you for your five-star review. We are pleased to hear that you had great customer service from our colleague John in our Southport store. We appreciate your review and your business.

5つ星のうち5の評価

Community Project Donation

Jack at the Wickes Community Project was extremely helpful in getting donations for the Reception Outdoor Classroom at Nutgrove Methodist Primary School. The school were donated plant sleepers, stones and soil which will allow us to create a nature based learning environment for children. The Wickes Community Project was a straight forward process that was managed wonderfully by Jack who had our resources ready to collect in a timely manner. We are incredibly grateful.

2026年4月20日
自発的なレビュー
Wickes - Southport ロゴ

Wickes - Southport からの回答

Hi Eleanor, We are delighted to see your review and know that the items given to you through our Community Programme will make a real difference to your pupils and visitors. Thank you for mentioning our colleague Jack from our Southport store who guided through the process. We are pleased to help.

5つ星のうち2の評価

A lesson in poor customer service

A lesson in poor customer service, called in for one last piece of square downpipe, none in the rack so I asked if they had any in-stock to be told I don't know anything about plumbing, turned around to another staff member and then told none of us know anything about plumbing, quite what you need to know about plumbing to check stock is anyone's guess of to B&Q then

2026年4月19日
自発的なレビュー
Wickes - Southport ロゴ

Wickes - Southport からの回答

We appreciate you bringing this to our attention. We're sorry to hear you experienced unhelpful service when inquiring about the downpipe. We'll address this internally to improve our team's product knowledge and customer support. Thanks for your feedback. -AK

5つ星のうち5の評価

Even though paint has gone very…

Even though paint has gone very expensive ,wicks was the better paint and way cheaper than bq and staff were amazing, showing me how to down load the wicks app for the discount! Particular the young lady mischa ! Whose parents must be so proud!👏👏

2026年3月30日
自発的なレビュー
Wickes - Southport ロゴ

Wickes - Southport からの回答

Hi Sydney, We are pleased to learn that you find our paint products to be the best value on the market. Thank you for your kind words regarding our store colleague Mischa who recently assisted you in our Southport store.

5つ星のうち5の評価

Shirley at Southport

I would like to offer my feedback to your colleague Shirley.
I visited your Southport store on 20th March, 2026. I was standing near the entrance looking at your aisle signage ( not knowing where to begin) I was approached by Shirley who took me to the aisle I needed. She could see I had a list of things to buy & showed me the relevant areas. Not satisfied with that she came back a little while later "just to check you have found everything".
Shirley was cheerful & helpful with her guidance and asset to your company.

2026年3月20日
自発的なレビュー
Wickes - Southport ロゴ

Wickes - Southport からの回答

Hi There,

We appreciate you sharing your positive experience in our store. We're happy to hear that Shirley offered such helpful and cheerful assistance during your visit. We value this feedback. -Ellysse

5つ星のうち5の評価

Great ‘new kitchen’ experience

We are bowled over by our new Wickes kitchen!
Top marks go to Steve Ambler (Southport branch) for his design ingenuity which has transformed a dysfunctional space into a sleek, attractive and practical kitchen with real ‘wow’ factor.
A new kitchen is a big undertaking and Steve’s experience and expertise, from the design stage and throughout the process, has been invaluable. He is clearly dedicated to his customers having the best experience possible, always making himself available to guide and assist and he has continued to impress us all the way through to final completion of our project.
Our Wickes allocated fitter was Simon Howarth - he and his team have done a superb job turning Steve’s creation into reality for us - and his work was all done swiftly, with minimum disruption and always with a cheery demeanour …. even when he had the unenviable task of chiselling up an expanse of thick ceramic floor tiles, ready for new flooring.
We thoroughly recommend Wickes, for all the reasons outlined above and our bit of advice to any reader is to bear in mind that Wickes can be a ‘one stop shop’ as they are also able to take care of the flooring aspect in contrast to some other kitchen firms which do not offer that.

2026年3月29日
自発的なレビュー
Wickes - Southport ロゴ

Wickes - Southport からの回答

Hi Elizabeth, Thanks for taking the time leaving your review. We're happy to hear how pleased you are with your new kitchen. It's great to know that the design has transformed your space into something sleek and practical. We appreciate you highlighting the expertise provided throughout the project, and we're happy the installation was swift and caused minimal disruption. Thanks again for the kind feedback. -JL

5つ星のうち5の評価

Ellie and James were both absolutely…

Ellie and James were both absolutely fantastic and nothing was to much trouble. Very professional and explained everything vey clearly. Both Ellie and James are a very large credit to Wickes Southport branch.

2026年3月26日
自発的なレビュー
Wickes - Southport ロゴ

Wickes - Southport からの回答

Hey Paul, thanks for your amazing feedback, and I'm glad that Ellie and James were first class throughout your visit to our Southport store! - Dylan

5つ星のうち5の評価

A House which is now a Home

Firstly the Designer Steve Ambler could see all the problems we had. He ensured all the Units would line up on the main wall which included the Fridge Freezer , Washer/dryer Machine, the integral soil pipe, the hob,oven and extractor fan. His design skills are very good. The plan he gave us with the Island in the centre as a feature was excellent. The Fitter was Malcolm of Malwood Services. We are delighted,,,,,,. Also, Steve helped us to design the Bathroom. In which we removed the bath and fitted an enclosed shower which is perfect for our stage in life (retirerees) . The Fitters Gary for the Bathroom were Excellent. We also asked Gary for a quote to convert a small cupboard downstairs into a Toilet with Handbasin. Which has transformed out house. We would recommend anyone to use Wicks Services. We also had the Benefit of 0% interest on the purchase of both the Kitchen and Bathroom so it could all be fitted at the same time. The after Sales Service is Excellent. We decided we would like to add another Unit to the kitchen for further storage and without any problems this was arranged. I now have my Dream Kitchen with PAN DRAWS and lots of storage space and work areas. It's the perfect place to Host friends and family all year round. Thank you Wicks

2026年3月28日
自発的なレビュー
Wickes - Southport ロゴ

Wickes - Southport からの回答

Hey Coleman, thanks for your amazing review and we're happy to hear that you had a positive experience with your bathroom design. It's great to know that our team provided excellent service and that you are pleased with the final result. We appreciate you recommending our services and for sharing your experience. Enjoy your new space! - Dylan

5つ星のうち5の評価

First time visiting store

My young daughter wanted some paint samples for her bedroom so we visited the Wickes Southport store for the first time. Damian was very helpful in matching a suitable colour for her and he mixed up a paint sample for us. My daughter loved watching the paint being produced and we thank Damian for his help and assistance.

2026年3月28日
自発的なレビュー
Wickes - Southport ロゴ

Wickes - Southport からの回答

Hello Paula, thanks for your wonderful feedback, and I'm glad that Damian was able to help you in our Southport store with picking some paint samples for your daughter. - Dylan

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