WOWBBQ.co.uk レビュー 679

Value for money and customer service excellent!

I would like to personally highlight Niall's exemplary customer service with the delivery of my first proper BBQ. Due to issues with the courier (which wasn't WOWBBQ's fault), they arranged for a new BBQ to be sent to me in time for a joint birthday celebration for two of my in-laws. It arrived in time and is currently burning through the pre-heat! Certainly, a refreshing and personal customer service experience.

We ordered a master touch weber charcoal bbq on Wednesday evening, it arrived Friday. We started putting it together on Saturday and noticed a fault. We emailed that morning and had a reply straight away to say they'd send a replacement. We received this on Tuesday! What an amazing service, well done. Will definitely recommend.

Fantastic customer service - I ordered a Weber Summit Kamado (which is also awesome!) on a next day delivery service. The courier proved, as often is the case, to be a weak link and the BBQ didn't arrive but a phone call to Patrick proved that this is a business that cares about its customers and he managed to get the couriers to turn up early on a Saturday morning, saving a family get together.

It is refreshing to see companies that genuinely care about the full customer journey. Tbh, I was a little concerned that the service would be poor as the prices are so good, but it was 100% positive for us and I would recommend without hesitation.

Absolutely first class company with excellent service. My goods arrived quickly in perfect order. I had a query on one minor issue and it was resolved immediately.

I would highly recommend this company and I will be going back on my next BBQ purchases.

Great prices and super-effective service.
Initially I did not receive delivery / tracking information, but when I reached out to customer service, they were amazing.
Thank you, Niall, for looking after me and for getting the BBQ delivered swiftly.
Highly recommend for all of your BBQ needs!

I’m appalled at the standard of customer service from wowbbq. Each person on the phone giving different information, each saying that the others are wrong and to do something different, nobody wanting to help. The most rude and condescending customer service from one individual.

I purchased a bbq for £850 less than 4 years ago which has already burnt through. I have lost my paper receipt and wanted a replacement invoice so that I can try and claim warranty through Weber. I was told that I would have been emailed an invoice at the time of purchase but this is not the case, all I have is an order confirmation. The hoops I am having to jump through to get a replacement invoice is ridiculous. I’m not even wanting to claim warranty with wowbbq but they’re making it very difficult to help me. If you’re planning on spending £850 on a bbq I’d recommend going elsewhere with your money.

Great experience with timely & professional delivery and proactive communication from Customer Services. I would highly recommend.

Decided to order my first proper BBQ and wowbbq came up in joint cheapest. I was impressed with their website and when I reached out to discuss delivery, they couldn't be more helpful. I was worried as I couldn't do a saturday delivery but needed it delivered on a specific day that i was working from home.
They assured me no problems, and it was no problems! Infact it was perfect.
Never had a pallet delivered before but it was straight forward. The guy pulled up, took the pallet off the lorry and used a pallet mover to move it into my garage for me! If i could've tipped the driver i would have.
Everything was well packaged and the pallet was a small enough to fit it into my car to easily take it to the tip afterwards.

The searwood has been going for 3 hours now and holding it's temperature perfectly.
Perfect grill and great company to work with

I have had an exceptionally great experience with WOWBBQ. Great advice, brilliant products and they do exactly what they say they will do. I had a minor issue, and it was dealt with efficiently and without fuss. That's everything I could possibly want and more. I say without hesitation, HIGHLY RECOMMENDED!

Not an overstatement to say it has been the best customer service experience in living memory, and a very refreshing break from the norm. Niall was attentive, polite, helpful, and prompt in contacting me about delivery and discussing options. I felt like he knows the products and the delivery experience, and I was in safe hands. Really made me think, who are these people?

I don't buy BBQs very often, so wasn't previously familiar with the company, but wouldn't hesitate to recommend them.

Excellent service and prompt delivery. I am truly impressed.

WOWBBQ - Great company.

I purchased a Weber bbq from this company. The bbq I ordered had sold out. I was offered a 2026 Weber Traveler Compact bbq. Niall coordinated this purchase, seamlessly. Great customer service.
And what a product. Superb quality.
You get what you pay for. Top quality.
Niall, you are a credit to your company. A true Star.

PS

The bbq was so well packaged and protected. I will always default to this company, above all others.

Customer Support ( Niall Murray ) of wowbbq.co.uk, via its designated email address, is of great help.

Prompt Delivery of
1 - Weber Master-Touch GBS Black E-5750 Charcoal BBQ 57cm
3 - Weber Cover (7143)

2 - Refund of Slow N Sear Drip N Griddle Pan Cast Iron.

Highly appreciate.

Mediocre communication and misleading delivery information page on their web site with very expensive postage rates give an overall poor impression of this company. Disappointing

Amazing customer service that went above and beyond. Would recommend 100%

Disappointing to have my order cancelled and refunded without any communication.
poor/no order tracking information before it was cancelled too.
Wont bother going back here

*** Response to reply ***
My 1 star review reflects the level of service I have received.

What I do for a profession has no relevance to this, but since you raised compliance, you can mislead by omission too. You failed to mention in your reply I actually ordered 2 paid for items, the reason i was on your site in the first place.
Which you cancelled them without communication! This is what I am reviewing you on.
A quick email to say there was an error and the price wasn't right for the items I haven't mentioned in my review and I would happily have proceeded with the paid for elements of my order.

I am deeply concerned by 1 - Your conduct in both researching my professional status and attempting to exploit this. 2 - Your misleading comments regarding my character. Unless an apology is issued, I will have little option to seek independant legal advice in relation to your defamatory comments.

If you wish to discuss this further, I kindly suggest we take it away from a public forum!

I rang the telephone helpline on 4 different occasions and the phone was answered immediately every time . And by a real human being who was both professional and knowledgeable . A rare level of service these days . Purchase was on time and beautifully packaged . A great experience all round .

Very good service, bought a 22’ WSM, the pallet company they use let me choose my delivery day and the item arrived perfectly. Would definitely recommend and use again

Absolutely shocking costumer service, they cancelled my order without telling me due to me ordering the wrong size BBQ cover,

I took a day off to receive the order and received absolutely 0 contact from the company. Shocking.