From an initial enquiry in November 2025 leading to 7 live circuits in 5 months I believe says it all. Robyn & Carl have been fantastic in assisting with new line provisions, most of which have not b... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Emma Derbyshire at Yappl, has been absolutely amazing in helping us get our business phone contracts sorted and in order. She is prompt, helpful and takes the time to go through the steps with you... もっと見る
企業が回答しました
We switched from BT business broadband to installation of business full fibre and telephony (VOIP) with Yappl a couple of weeks ago. It went like a dream and very smoothly. We'd like to thank Helen... もっと見る
企業が回答しました
Perfect. Yappl got in touch just in time for our renewal, answered all my questions, no fuss, no pressure, just good advice. Once we'd decided what we wanted, all processed quickly. A1, highly rec... もっと見る
企業が回答しました
企業情報
Yappl について
当該企業による記述
Why work with us?
当該企業による記述
- We're fast and responsive!
- You can talk to us anytime. Contact us online, over the phone and in person. Our dedicated support teams will give you the personalised service you deserve.
- We're flexible to your needs!
- Your business needs are the most important thing to us, so our services are designed around you. We always listen first, so we make sure you get exactly what you need.
- We're reliable!
- We're here to support you. Our service teams and accounts managers are on hand to deal with any changes to your business or should issues occur.
連絡先
4 Maises Way, DE55 2DS, Alfreton, 英国
- 01773 522300
- enquiries@yappl.com
- www.yappl.com
4.9
優良
299件のレビュー
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Really brilliant company
Really brilliant company, Nicola, Tonia and Paul are nothing but helpful. Always quick to reply, and really quick at sorting out any queries
2025年10月31日
自発的なレビュー
Yappl からの回答
Thanks for taking the time to leave us a review, Sophie. Great to hear Nicola, Tonia and Paul have been helpful and on the ball with your queries. They'll be really pleased with the shout-out. As always, we're here should you need any further help. Best regards, James.
We recently had full fibre broadband…
We recently had full fibre broadband and a new phone system installed by Yappl, The whole experience has been fantastic from start to finish. Danny (Technical) was very professional, efficient, and friendly and everything was set up with minimal disruption to our day-to-day operations.
Communication from the Yappl team 'specifically Robyn (Comms/Fibre Specialist) & Danny (Technical) were excellent. Both proactive, responsive, and clearly committed to delivering a high-quality service.
Thank you Yappl !!
2025年10月30日
自発的なレビュー
Yappl からの回答
Thanks so much for the brilliant review, Harbour Creek Motorhomes. Fantastic to hear everything went smoothly with your full fibre and phone system installation. Both Danny and Robyn will be thrilled with the feedback. We really appreciate you taking the time to share your experience and for choosing Yappl. Best regards, James.
Carl Williams, The King of Excellent Service!
We're a family-run business that needed high-speed internet at our head office to handle our extensive usage. Fibre was required, but having tried a household name, we wasted months. Following an inspection, they simply cancelled, claiming it was "unserviceable."
This is when I made the call to Yapple after consulting various other companies, and I'm so glad we contacted them.
From the initial enquiry through to a successful installation, the support, updates, and turnaround were fantastic. The speeds we are getting now have made everything run better and quicker, keeping us going without slow internet being a hurdle.
I would like to personally thank Carl Williams for his exceptional customer care, knowledge, and understanding. He kept us updated throughout, was very helpful in finding us the right plan and product, and offered help way above anything I could have expected.
Could not fault the service or customer care, absolutely fantastic.
2025年10月27日
自発的なレビュー
Yappl からの回答
Thanks so much for the amazing review, Owen. We're really glad Carl was able to turn things around after such a frustrating experience elsewhere. He'll be over the moon to hear your feedback - he takes a lot of pride in going above and beyond for our customers. It's great to know your new connection is running smoothly and making a real difference to your business. We appreciate you taking the time to share your experience. All hail King Carl! Best regards, James.
Second time reviewing Yappl I think
Second time reviewing Yappl I think, really easy to deal with, Helen is amazing and fast getting everything sorted when we added another phone with them.
2025年9月8日
自発的なレビュー
Yappl からの回答
Thanks for dropping by to leave us another review, Ethan. We really appreciate it! Great to hear Helen made things nice and easy when adding your new phone. She'll be over the moon with the shout-out. Best regards, James.
Great impartial advice
Prompt, impartial knowledgeable advice. Fast to process and favours customer service above all. A pleasure to do business with.
2025年9月10日
自発的なレビュー
Yappl からの回答
Thanks for taking the time to drop us a review, Mark. Great to hear you found our advice helpful, and the process nice and quick. Customer service is always our priority - fantastic to know that came across. Best regards, James.
Cold called when I was requesting a quote
Went onto moneysupermarket.com and requested a quote. Got a phone call which I didn’t request.
It seems Martin Lewis sold moneysupermarket.com and yappl called me which I didn’t want or request.
Hung up, blocked number and won’t use them ever, I don’t care how good their services may or may not be I feel deceived and I specifically don’t want to be called to discuss.
Can only comment on this interaction and wing deal with them ever.
2025年9月11日
自発的なレビュー
Yappl からの回答
Thanks for sharing your feedback, Peter. We're sorry to hear your experience wasn't what you expected. Just to clarify, MoneySuperMarket doesn't generally provide the products and services it lists directly. It's a comparison site that connects customers with trusted partners who can provide them. Yappl is MoneySuperMarket's official partner for business mobiles, which is why the call you received came from us. We do our best to make it clear throughout the online journey that MoneySuperMarket's business mobiles are powered by Yappl, and that we'll get in touch to discuss your quote, but we'll review the process again to see if we can improve the clarity. Sorry again that this interaction wasn't a positive one for you, and thank you for raising it. Best regards, James.
5 Stars for Danny !
Danny is always very helpful with any questions that we may have and quick to respond. Yapple works well as a system for our business as we all work remotely. We find it very useful being able to take calls wherever we are via a landline local number, this promotes trust in us from our clients when they want to do business with someone local.
2025年9月4日
自発的なレビュー
Yappl からの回答
Thanks for the great feedback, Simon. Really pleased to hear Danny's been so helpful and responsive, and that our solutions are working well for your remote setup. As always, we're here to support whenever you need us. Best regards, James.
Carl was fantastic throughout
Carl was fantastic throughout. Organised everything I needed, and had everything set up quickly. Would always use them again, with the level of service they provided.
2025年8月15日
自発的なレビュー
Yappl からの回答
Thanks for taking the time to leave us a review, Ryan. Wonderful to hear that Carl's helped get you set up without a hitch - he'll be delighted with the feedback! And it's great to know you'll be coming back to us next time. Best regards, James.
A brilliant experience
I had such a brilliant experience with Yappl earlier this year - with Helen in particular. She was so helpful and extremely responsive. She answered my every query and even helped with advice on extras she didn't need to - such as the best way to pay for using my phone in the US. I was so appreciative of her support, which definitely provided a human touch that is so rare these days. I can't recommend them highly enough. I had a positive experience with every person I came into contact with.
2025年1月30日
自発的なレビュー
Yappl からの回答
Thanks for sharing your experience, Holly. Helen will be delighted to hear your feedback - she really does go above and beyond, and it's great to know her advice helped. It's also pleasing that everyone you spoke to left a positive impression. And we appreciate the recommendation. Best regards, James.
Really happy with the service provided
Really happy with the service provided. Very friendly and knowledgeable staff.
2025年8月28日
自発的なレビュー
Yappl からの回答
Thanks for dropping by to leave us a review, David. We're pleased to hear you're happy with the service you received. As always, we're here to help whenever you need it. Best regards, James.
My experience so far with Yappl has…
My experience so far with Yappl has been nothing but positive. Response timings are excellent, all the team have been friendly and beyond helpful, particularly Robyn and Helen. I'm very grateful to have found them and look forward to working with them for a lot longer! Highly recommend their services to anybody.
2025年8月21日
自発的なレビュー
Yappl からの回答
Thanks for the fantastic review, John. Great to hear Robyn, Helen and the rest of the team have made such a positive impression. We're really glad you found us too, and look forward to supporting you for many years to come. Best regards, James.
Great customer service
Great customer service. Nicola & Tonia are very helpful. We have used Yappl for 3 years and they are second to none for our company mobiles, broadband and phone requirements.
2025年8月8日
自発的なレビュー
Yappl からの回答
Thanks for taking the time to leave us a review, Jason. It's great to hear Nicola and Tonia have been so helpful, and we appreciate you trusting us with your business comms for the past three years. Here's to many more! Best regards, James.
Great company
Great company used them for many years always excellent customer service from Nicola and Kay, I would highly recommend them.
2025年8月5日
自発的なレビュー
Yappl からの回答
Thanks for dropping by to leave us a review, John. We appreciate your continued loyalty and the recommendation. It's great to hear that Kay and Nicola have been providing excellent customer service - they will, of course, endeavour to continue to! Best regards, James.
Since starting my buisness I have used…
Since starting my buisness I have used yappl, and honestly can’t fault the service the response times are quick, and all staff are very efficient and work hard to sort things out and find you the best rates… especially Helen who I deal with! Highly recommend to anyone to take a policy out through these guys!!!
2025年7月29日
自発的なレビュー
Yappl からの回答
Thanks for taking the time to leave us a review. It's great to hear how well Helen and the team have taken care of you. We appreciate the recommendation and are here whenever you need us. Best regards, James.
Amazing Service & Support
Amazing customer service. Christian and Asif can’t do enough for you. They both strive to help as much as possible. Wouldn’t use anyone else for our company mobiles, broadband and phone requirements.
We had a little issue and Christian came to our workplace and rectified the issue with outstanding service
2025年7月16日
自発的なレビュー
Yappl からの回答
Thanks for taking the time to leave us a review. It's great to hear Asif and Christian have gone the extra mile - that's exactly the sort of service we're proud to deliver. We appreciate your continued trust in us across your business connectivity and communications. And we're here for you whenever you need us. Best regards, James.
Carl at Yappl has been nothing short of amazing!
If there were six stars, Yappl would get them!
Carl at Yappl has been nothing short of amazing! Over a very long and drawn out saga due to Openreach's ineptitude, Carl at Yappl never gave up. He kept us constantly updated and pushed the order forwards as much as he could. The response to emails and calls was super quick.
I'd recommend Yappl to anyone looking for new broadband/phone connections.
2025年7月14日
自発的なレビュー
Yappl からの回答
Thanks for the glowing review, Simon. That might be our first (unofficial) 6-star rating! Carl will be over the moon to hear your feedback - and will no doubt want to print the review off and stick it on the office fridge! On a serious note, Carl's a real credit to the team and we're lucky to have him fighting our customers' corner when things get tricky. Thanks again for the review and the recommendation - we're here for you whenever you need us. Best regards, James.
Great service
Have been managing our small company account for 3 years. Great customer service, very quick to respond and answer any questions we have.
2025年7月11日
自発的なレビュー
Yappl からの回答
Thanks for dropping by to leave us a review, Tom. Thanks also for your continued trust over the last few years. Here's to many more to come! Best regards, James.
Had fantastic customer service…
Had fantastic customer service replacing handsets and renewing the contracts for my business from Tonia. Prompt, polite and perfect timing from the start to finish.
2025年6月25日
自発的なレビュー
Yappl からの回答
Thanks for the great feedback, Claire. We're pleased to hear Tonia made the process smooth from start to finish. Prompt, polite and perfectly timed - who could ask for more! Best regards, James.
Amazing customer service
Amazing customer service. Tonia and Asif can’t do enough for you. They both strive to help as much as possible. Wouldn’t use anyone else for our company mobiles and phone requirements.
2025年5月23日
自発的なレビュー
Yappl からの回答
Thanks so for the lovely feedback, Laura. Tonia and Asif will be chuffed to hear your kind words and to know that we've earned your trust for all your communication needs. Best regards, James.
Baldwin Business Consulting
Thank you to Tonia for helping us get prepared with roaming and a great plan for projects in Canada. We’re able to stay connected at a great price and would like to thank her and the Yappl team.
2025年6月23日
自発的なレビュー
Yappl からの回答
Thanks for the great feedback, Kevin. We're glad Tonia got you set up with the right plan for your projects overseas. Staying connected without the hefty price tag is what we aim for! Best regards, James.
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
他の種類のレビューについての詳細はこちらをご一読ください。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。