YCMC.com レビュー 1,918

YCMC.com からの回答

2021年3月10日

Good Morning:
We would like to address your concerns.
* You placed your order on 2/02 and an authorization was established for the amount of your order which was high value.
* The order shipped on 2/04. You were sent the package and tracking information at that time.
* They attempted delivery on 2/11 however a safe location to leave the package was not available per the Carrier of the USPS.
* Tracking shows delivery on 2/17 (without a signature) to your doorstep at 4:01 PM.
* Evidently, either your package was stolen from your doorstep OR the USPS made a delivery error.
* You contacted us this past Friday (3/5) informing us that you did not receive your package. This was the FIRST time you made us aware that this package was missing as the delivery notification from the USPS shows delivered on 2/17. Was there a reason you waited to reach out to us for assistance since you had the tracking number?
* Upon learning that your package was missing, we contacted the Account Executive at the USPS who manages are account. She did verify your package was delivered to your location using GPS confirmation coordinates from the carrier. This typically takes 3 days to confirm with the USPS.
* Once delivery was confirmed, and your statement of non-receipt was received, we took your position and viewed this as a stolen package. You were fully refunded for your package today, at 8:18 which is the 3rd day after reaching out to the USPS.

If packages end up on a doorstep with a confirmed delivery, and they are stolen, we can no longer ship to that location as it's a full loss for our company since we took your word of non-receipt. This was a high value order. I'm sure you understand we cannot continue to ship to a location where we had a confirmed delivery via GPS coordinates by the USPS Priority Mail Service, yet the customer claims non-receipt.

I'm sorry your package was stolen but given the facts and time stamps above, I don't know what else could have been done to change the outcome.

Again, I'm sorry that your package was stolen and the blame should be directed to the individual who took your order from your doorstep.

Thank you,
Customer Service
YCMC.com

YCMC.com からの回答

2021年3月9日

We appreciate your kind words. We also appreciate you taking the time out of your schedule to share your experience. We have been in business for over 72 years and we operated 39 retail locations. We value our customers and thank you for your business.

In 2020, we made a business decision to drop Trustpilot as our primary "service review" platform due to a few business reasons. At that time, our score would hover between 8.5 and 9.2 out of 10. We migrated to a more cost effective tool through Google. At that time most reviews migrated to Google and only those who wanted to complain did, thus the lack of reviews.

Again, we appreciate your business and THANK YOU for your compliments.

YCMC.com からの回答

2021年2月16日

Since you did not post a name or send us contact information to services@ycmc.com, we cannot provide to you, accurate and factual information regarding your order, but we feel a response is required based upon your comments listed above.

We are NOT a 3rd party site. Our company has been in business operating 39 retail stores in the MD, DC, and VA area for well over 70 years. Any and all products are available to purchase directly from our vendors. The inventory is either in our distribution center or in one of our retail stores.

Typically, it takes 3-5 business days to process and ship orders placed online. Unfortunately during this past holiday season and still existing today, the USPS Priority Mail service continues to experience major service and delivery disruptions. They are not scanning packages into their systems, they have experienced delays in the delivery of first class mail and packages for days into weeks, and finally have shut down some facilities due to Covid outbreaks. This problem especially exists in the Northeast corridor from DC to NY. Here is the link:
https://about.usps.com/newsroom/covid-19/

I'm sorry you experienced issues, but if want to email us your specific information, we will research and respond back to you factually, professionally, and promptly. We simply wanted to respond factually to your comments.

Best,
Customer Service
YCMC.com

YCMC.com からの回答

2020年12月29日

John,

Please email us at services@ycmc.com so we can help find your order. Thanks.

Laura@ycmc

YCMC.com からの回答

2020年12月22日

All shipping companies are experiencing issues, challenges and delays; it's just that USPS, especially here in BLT are the most challenged. With regards to changing shipping companies, that is not a reality in the midst of a peak season as UPS recently chose to drop 8 very large companies from delivering due to their commitment to their current base of customers and accounts. All of these clients migrated to USPS. I'm sorry it's delayed but the USPS has been hit very hard with the pandemic and holiday volume. Additionally, the alternatives shipping companies to USPS are typically 30% higher in costs which also is not accepted by consumers. I apologize for your experience, but it's not as easy to resolve and solve nationwide as you may think.
Happy Holidays.

YCMC.com からの回答

2020年12月22日

Hello and Happy Holidays……

Thanks for reaching out to us for update on your order. While we always take responsibility for failures in our service levels, this time, I must share the reality of the USPS with your during this holiday and Covid season.

Your order was processed, ship confirmed, and handed over to the USPS on 12/10. They have been in possession of your order since then. The USPS is extremely late in scanning orders into their network and also delivering packages. This is a nationwide issue but even more challenging here in the NE Corridor.

I'll share a local newscast with you. While this was filmed in BLT, I have seen numerous similar telecasts across the country in select regions and cities:
https://www.wbaltv.com/article/continuous-mail-problems-leads-to-more-shipping-delays/34964930

As reported in the media, the USPS Priority Mail Service is experiencing many delays across their entire network which are tied to historic holiday volume of mail and packages along with delays caused by the Covid pandemic. They are simply behind their normal scanning and delivery practices.

We are seeing delays in scanning packages into their network and in-transit delays throughout the network. Unfortunately, you have the same information as we do to access the most current information for your package. This can be found by going to www.USPS.com and entering your tracking number in the “Search or Track Packages” box.

In the last two days, we are beginning to see movement of packages still to be scanned in BLT as they reduced their queue by 39% today from Sunday afternoon. We have also been told that rather than scanning into their network, they are simply shipping the packages for some packages. There is no way for us to know if packages have shipped or simply sitting on a container outside the facility waiting to be inducted into their network.

Like most holiday seasons, the USPS simply needs additional time to scan, process, and deliver your package and order. I’m sorry but for the both of us, delivery rests in the hands of the USPS. We appreciate your patience and apologize for the USPS delays.

This is not an excuse, but it is reality. I'm sorry. Your package will arrive, just with a poor experience caused by the USPS Priority Mail Service.

Best and please stay safe,
Kirby L
YCMC.com

YCMC.com からの回答

2020年12月9日

Ms. Davis: Good Morning.

You ordered on Tuesday, 11/24 at 10:38 AM. An order confirmation email was sent to you at that time to your gmail address. If it isn't in your inbox, please check your spam or junk folders. We shipped your order on Dec 3 at 3:15 PM. Again, a ship confirmation email was sent to your gmail email address with tracking information. When you placed your order, the ship window was stated 5-7 business days. Your order shipped on business day #7.

In checking the tracking by USPS Priority Mail - It shows in-transit. The USPS Priority Mail service is experiencing massive delays across the country this holiday season due to volume and Covid related delays. I will send you your tracking information shortly under separate cover.

I will resend all email transaction emails along with your tracking information shortly.

Thanks and I'm sorry for the transit delay by the USPS,
Kirby
YCMC.com

YCMC.com からの回答

2020年12月8日

Mr. Ward:
You placed your order on Friday night 11/27 at 8:01 PM making it a Monday, 11/30 order to start the processing phase to ship your order. You were sent an order confirmation email on 11/27, so if it's not in your inbox, please check your spam or junk folders.

As stated on the site when you placed the order, due to holiday volume, it's taking 5-7 business days to ship some orders. Today is business day #7 for your order. Normally, during non-peak periods, our processing time is 3-5 business days.

I did respond to your email this morning already but prior to today's email, you had not reached out to us. I will contact our shipping department for more information. Please know that we have not charged you yet and we can cancel any order up to the point of ship confirmation.

Again, apologies for the slight delay but this is 2020 with many delays throughout this entire year.

Best,
Kirby
YCMC.com

YCMC.com からの回答

2020年10月19日

Due to many untrue facts in your posting, we feel the need to respond.

You placed this order on 10/14 at 11:16 PM EST. You were sent an email stating such. In all communications and on the site, it is clearly stated that we require a 3-5 business day time estimate to process and ship orders. This is due to the fact that many of our online orders are filled with inventory from one of our 39 retail locations. We have operated our stores for over 70 years.

You placed your order late on 10/14 making Thursday, 10/15 as day #1 to start the processing time estimate to ship. Today, Monday, 10/19, would have been day #3 for the shipping window.

You emailed us yesterday (a few times) demanding tracking numbers. That is not how our system works as we do not pre-assign tracking numbers. We assign tracking numbers when your order is actually ship confirmed.

Additionally, we do not actually capture and charge credit card accounts until orders physically ship. It is only an authorization hold by your bank until the order ships.

You used profanity (which we will not cut/paste from your content) and demanded a shipping number prior to shipping which is not possible on our system. You were communicated to in a professional manner. We asked you if you wanted to cancel your order and you responded "yes". We voided your order per your directive. You were never charged and the authorization will drop off per your bank's policies. We do not control that aspect of the transaction. Typically, it's 1-2 business days.

These are the facts to your order.

Respectfully,
YCMC.com customer service