YES Energy Solutions レビュー 

Very helpful and friendly. Had lots of help and advice to offer as well as a solution for my urgent problem, highly recommended

Fiona took us carefully through the issues that were relevant to us, listening to our comments and questions and adapting her advice accordingly. She managed to unravel what we had felt to be a confusing and complex set of options and was unambiguous in her advice. The links she provided were exceptionally helpful.

Great staff- non judgemental, easygoing and not rushing but also not treating me like an idiot either.

An amazing young lady to talk with. So understanding and helpful, she made me feel very comfortable and at ease. Naomi was very informative and knew what she was doing, an asset to your company. I didn't feel any pressure and was very happy to discuss all of my needs and my conditions with her. Give her a pay rise, you need to keep hold of her. Thanks Naomi for all your help 👍.

It all started with an AD on Facebook regarding keeping your home warmer this winter and fill out this form for further hints and tips…I then received a call from Abbas a week before Christmas where a “warmer home pack” was sent to me as well as an indepth appointment being booked for 2nd Jan with Prav. I wasn’t sure what to expect from my call with Prav and contemplated cancelling the appointment, but I am so so glad that I didn’t! I learnt so much in 30minutes! Theres so much help and advice out there as well as little pockets that bigger companies or even government don’t tell you about, that is there and available to all! I was sceptical about taking the call and thought it would be a waste of time but it really wasn’t! By the time Ive completed the tasks ive set myself following my phone call with Prav, I will have saved myself £100’s of £’s! The free packs that were sent out were an absolute godsend! Silly things like a radiator key, a keyring torch, window/door draft excluders…silly things that you dont think you need but when you get them and use them, you realise you needed them all along!
Thank you so much to Prav for all his help and advice and also thank you to Abbas too, who carried out the first initial call that set up the appointment with Prav - you both made the process so much easier than I thought it would be, you both explained things and terms that I didn’t fully understand with no issues at all and in fact turned the conversations into light hearted conversations about serious topics.
You’re both assets to the company and I hope this review reaches you both - Thank you again I really appreciate it!

work was done quickly and cleanly,the workmen were very proficient and efficient

Made you feel comfortable very nice spoking very helpful

Incredible support and very knowledgeable. They go above and beyond.Thanks

I cannot recommend the services of YES energy staff highly enough. The gentleman who called me back was Prav M and he just made my day... empathy was his middle name, his experience shone through. We were able to have a good laugh while talking about sensitive stuff and he has done his best to get me whats needed to navigate my way through winter and beyond!!!
And I feel ive ended up with a new pal. I've just sent him a nice email so you Bosses should check that out too. Many thanks for choosing the right staff YES!! Thanks to all...

The advisor gave me some good advice and pointed me in the right direction for my next steps. Very professional and listened to things I had to say. I would recommend this service.

Omar was evident. He spoke at a pace that was just right and explained everything clearly, so I could understand. He also shared some great tips that could save me money and energy. Overall, a very pleasant conversation.
Thank you.

Very excellent response me and guide me thanks

REALY HELPFULL IMFORMATIVE GREAT ADVICE FROM REALY CARING LADIES I WOULD RECAMEND THIS SERVICE TO SVERY ONE MANY MANY THNX GERARD SEWILL

so far my experience has been good, I don't like giving my financial information out let alone share it to multiple organisations, so we will see what happens at the next steps

Emillie was so easy to talk to and explained everything so easily. She was so helpful.

hi very friendly and chatty and alao explained things i wasnt aware of

Fantastic company. I had never heard of this but was referred through my energy supplier. Advisors were friendly, non invasive questions and helped out with my energy with a fuel voucher.

Fantastic service from Emilie Newburn, she explained everything very well and is a credit to the company

The adviser was polite and the session itself was handled professionally, but the service was ultimately not effective or transparent for my situation. I engaged with YES Energy Solutions because publicly available information and referrals suggested that support of up to £500 might be available for households in hardship. This created a reasonable expectation that financial assistance could be considered.

During the assessment, I was asked for a large amount of personal and financial detail, including information about my household circumstances, disability-related needs, income, arrears, and even furniture requirements. This depth of questioning reinforced the impression that some form of practical support was possible.

However, after providing all of this information, I was informed that YES Energy Solutions cannot offer financial help with energy arrears at all, and that the only support available was general advice and a small £50 emergency card, which I did not qualify for due to the level of arrears. No meaningful assistance was available, and no connection to the hardship schemes I was originally led to believe might be accessible.

The outcome did not match the depth of the assessment or the expectations created at the point of referral. For vulnerable households with significant debt and complex needs, this process feels unnecessarily intrusive and time-consuming without offering any practical help.

Naomi had empathy and listened to me and gave me very helpful information and advice. She explained everything clearly and offered various options. I really appreciate that she called me