YLighting レビュー 18

I am satisfied with the service provider

i like your service thank you very

I ordered two desks-one standing, one stationary-for my husband. I was initially thrilled, as the price and delivery time were way better than the local furniture store.
The standing desk was delivered without the legs. When we realized this as we tried to put it together, we called. I didn’t know if the pieces were just missing from the box, as there were spaces in the boxes where stuff could be, or in additional box. The woman we talked to was very nice, said she would figure it out and get us replacement parts. But she asked that we check with the freight company, even though we told her it was Saturday and nobody answered the freight company on the weekends. Finally she relented and said she’d check with them on Monday.
We waited for word on replacements until Thursday. In the meantime I called the freight company on Tuesday and they said nobody had called.
On Friday I called ylighting but couldn’t get anyone on the phone. I emailed instead. By this time, I had contacted the manufacturer and found out that the desk legs come in a different box. I said in my email to ylighting that I wanted to get just the replacement box with the legs in it. I didn’t want a whole new desk because I didn’t need a desktop, just the legs. I also told them what I learned from the manufacturer, and said the box with legs was relatively small and could be shipped via regular delivery, not freight. This would be easier for me because I wouldn’t have to schedule the delivery like I had to with freight.
After several days and a follow up email, a representative said that they would send me just the replacement parts. Though he did comment on the fact that it was the recipient’s job to check the delivery. I emailed back thanking him for the reassurance about getting only parts, but reminded HIM that I didn’t know there was a box missing. There was nothing on the bill of lading about the number of boxes, so I only checked the boxes for damage. The boxes were also very large, and it seemed very plausible that all the parts were in one box.
Many more days went by (by this time it had been about 3 weeks) and I didn’t get a shipping confirmation email like the rep promised. My husband called because he was fed up and actually got a person. She said the parts were going to be shipped the next day, and we got a shipping email.
AND THEN THE STUPID FREIGHT COMPANY CALLED TO SCHEDULE A DELIVERY. That’s right, after repeatedly reassuring me that they were just sending parts, I got a whole new desk. When it arrived, the box with legs was on top and rather small and light. Could have easily been sent UPS.
So now I have a whole unopened box with a desk top in it in my garage. I tried a bunch of times to get ylighting to pay for it to be shipped back, but I got no response.
I do not know why they didn’t just cannibalize a whole desk and send me a new leg box. Then they could have had a spare desk top for when the opposite happened and someone got a damaged or missing desk top.
Regardless, I spent $4500 on two very nice desks and I barely got any customer service. If you spend a few thousand dollars, you’d think they’d pay attention and want to keep you happy.
Also, I am an interior designer who works at an architectural firm and I know my way around dealing with vendors. They also knew this, and knew that I was in a position to possibly purchase hundreds of thousands of dollars worth of lighting, furniture, and furnishings for the commercial projects I work on. And yet they did nothing to keep me happy and possibly gain a large professional customer. It would have cost them only the cost to pay for the desk top to be picked up by a freight company and sent back to themselves, and I would be happy.
But I have the stupid desk top and I can either keep it and pay movers to move it down to the basement (it is too heavy for my husband and I to lift), pay for oversized item trash pickup (a waste), sell it or give it away, or send it back to ylighting (now lumens) and pay for the shipping myself. Though the latter option offends me as being unfair, and there’s always the possibility they will reject it and send it back.
I have not been able to sel it or give it away, so I’m probably just going to move it to the basement and make it tomorrow’s problem.

Good restaurants. All features are equally nice.

Advertised loss leader at steep discount. I ordered it. It never came. Company keeps delaying delivery date and offering cancellation, which is inadaquate because I passed on other holiday discounts which no longer are available for this lamp. Dishonest people.

I bought an open box (High cone planter by Vondom). It was shipped the wrong item (I received a broken Amax Pendant on a palette!!!!!). After one e-mail with pictures and many calls, we have always the palette on our driveway. they didn't send someone to pickup. The company keeps our money ($443) and seems to do nothing to fix the situation they created. Poor communication and customer service.

One of the worst customer experiences I've had. I was sent an email June 2nd that my order has shipped. It is now July 7th. It hasn't shipped. I've called three times and each time they tell me it will be sent on Friday. It's bedroom furniture. I'd invited guests to stay the weekend of the 4th--a month after I was told it had shipped. I had nowhere for them to sleep. No real apology. No credit. Just a terrible experience all around.

I bought a Kartell lamp, paying $610.

It arrived with only a euro plug. Customer service was the opposite of helpful; in fact, they demanded that I send them a photo of the missing plug!
I bought a replacement on Amazon for $3.99 rather than wait a week or two (or more) for them to sort it out.

There are many more places to buy expensive lighting that actually care about their customers.
Never again.

Bad experience. Partially shipped my order, long back order for the pending items with zero meaningful updates on status. Received incorrect product after very long wait and they show zero interest in sending me the correct product and making it right. Will never shop here again.

Placed 4 separate orders on this site. First order was for pretty expensive ceiling lights which I researched on several sites. After purchase on Ylighting, email confirmation shockingly showed dimensions to be half of what they were on every other site. I was able to cancel order, but never received a refund. After patiently waiting and never receiving refund, I called customer service and was refunded the next day. I wondered what if I was too busy to confirm that refund was received....would I have been out of over $1100? On second order of a ceiling fan, I found the same fan on another site at 20% discount. Even though a price match guarantee is offered on the website, customer service said that only applies to the retail price...not any promotions. Also stated by customer service that no charges are made until items ship out. ABSOLUTELY UNTRUE. When I checked my card, I was charged for all 4 orders, none of which were ready to be shipped out. One order which stated custom order with no date, now shows its not set to ship for over 3 months. Looking at other reviews, I wonder whether this will get pushed out further. If you order from here, just keep a close eye on your order and your credit card!

We bought a wall sconce from Ylighting last summer for a new house. There was a floor lamp included for free! I didn't want to spend $400. for one wall sconce, but I really liked the free floor lamp which came with it. So, it seemed like a good deal to get 2 lamps for the price of one...The floor lamp is called HangMan. Wonderful design, adjusts 2 ways, easy to turn on and off and dim with just a touch. We loved it, and I tried to buy another, but found out it had been discontinued. Two months after we started using it, the Hangman floor lamp burnt out and there is no bulb to replace...so I contacted Ylighting and they basically told me I was on my own. Now I am worried about the wall sconce, will it work when we are ready to install it this summer? Also, I guess there is no such thing as a "free" lamp...just a defective one that they may have been trying to get rid of, as part of a promo for buying their other products. I wouldn't have bought the expensive wall sconce if I had known the floor lamp would not operate after 2 months. Lesson learned, buyer beware of free gifts from Ylighting!

Customer service sucks and is rude while trying to actually purchase a product. Can only imagine they're worse once they have your money!

so I ordered a LED light fixture and realized it doesnt dim with out a high pitched noise. I was told to replace the dimmer with an electronic ballast dimmer. That still didn't work.
So they gave me 25% off which was considerate of them.
Then months later I get an emIl stating another fixture us on the way.
I called and explained I didn't order this fixture. He said it was no charge and not to worry.
So I received another fixture thinking that was nice of them for all my trouble.
2 weeks later they somehow forced my old credit card through to pay 1800 dollars.
I spend several days on the phone with their customer service dept to no avail and was last told a supervisor would call me back. That never happened.
So now the burden of shipping it back is on me and to add insult to injury I got an email saying if the package isn't packed properly I wouldn't get my refund. Need I say the box arrived barely In one piece.

worse customer service I have experienced in a long time. they mistakenly canceled a portion of my order and now I am waiting over 6 weeks for the final part I had to re-order for install. spent over 4K and still received awful follow-up. will never order from them again.

Received wrong color and have been waiting for over a week for instructions on what to do regarding replacement/exchange/return. Have contacted them 5 times, and they keep saying they will reply "shortly".

I bought a $3,000 flush mount ceiling lamp. For starters, the lamp came slightly damaged, which wasn't their fault. They offered me 10% off to keep, which I accepted. However, once I had the electrician installed it, the dimmer didn't work. I called them and they were nice in the beginning trying to help me troubleshoot the issue. During this time, I had the electrician come out three times doing what they told me to do, but in the end, the electrician told me that this is a commercial light and uses 5 wires, while residential homes use 3 wires. So, when I called them to tell them this, they first said, I took the 10% off and accepted it. I had to remind them that was for the damage. After I overcame that, next they said it has been too long since I ordered the light, but then I told them that I have been in constant contact with them about this and I had to schedule the electrician three times to come out which takes time as well. In the end, they basically said that they sell residential and commercial lights and that I should have called them before ordering to confirm. The bottom line, this company will absolutely do anything to not refund you.

If I could give a negative review I would. This company is terrible. I bought chairs from them months ago that came with the wrong bottoms. I ordered the replacement chairs and they wouldn't process my return until the replacement chairs came. It took several months for the replacement chairs to come and they just arrived completely damaged. Now I have paid in full for two orders of unusable chairs and am waiting for them to process my refund. They are incompetent and I will never use them for any service ever again. Stay away.

The product was not as advertise
I bought 3 outdoor fans wet rated after 8 months of use they stop working because they were not manufactured for outdoors
I ask for a replacement or reimbursement they denied it