YO! Sushi レビュー 

Yo Sushi Selfridges Birmingham
Though there was a queue to get seats for two the service was fantastic. Love their new dishes for winter season. There was always someone available with a smile on their face to help with any questions. Thank you for the great service - though you were really busy the experience was really enjoyable!

My young son was bought a Yo Sushi gift voucher for his birthday, but was unable to make the trip to use it until a year later. Within three weeks of the expiry date we made contact with Yo Sushi to try and extend the card. Yo Sushi were extremely, quick to share their terms and conditions but seemed unable to recognise that this discussion involved a customer - and, indeed, a customer who was a child.

We have tried to buy Yo Sushi vouchers as birthday presents for many years, to give children of our friends a special meal out to look forward to, and because we have wanted to support the hospitality sector, in particular after 5 difficult years. Yo Sushi’s response to this situation left us all feeling extremely negative about its brand as a retailer. I certainly would not recommend to others investing in gift cards with this retailer, based on our experiences.

I ordered food at the Cardiff store for takeaway. Staff were friendly and I was waiting less than 10mins.
I was in a hurry to catch my train so did not check the contents.
When I got home I realised the quality was shockingly poor. The 2 hand rolls weren't even wrapped, nori just folded over in a square. The 2 kaiso seaweeds were different! Both had no edamame and while the one had carrots and seasoning the other was plain like the stuff you get at the Tescos counter. Absolutely gutted as I was looking forward to eating this. Also for £20 the amount of food was poor, their portion sizes have definitely decreased. This wouldn't fill me up anymore. Will be complaining formally to get a refund.
Would not recommend, check your order before you leave.

Yet another middling to negative review the company will probably ignore, but here goes. The experience in the restaurant was actually not bad. However, the digital experience of trying to sign up for their loyalty club was positively dreadful, and the staff in store seem to treat that as if it is a world apart, a different company almost. A little integration of the digital and in-store experience would not hurt if this company is going to improve its reputation.

Ordered from Yo Sushi Kiosk Cardiff via deliveroo. Over an hour and a bit later just cancelled the order on us. No way of leaving feedback via the site.
Completely unimpressed and suggest you don’t trust them bia a delivery service

Yo Kiosk in Loughborough is fantastic! Great customer service, always friendly and welcoming, great value for money. My children absolutely love sushi, and this is by far the best we’ve found. Fresh, tasty, and consistently excellent – highly recommend!

Overpriced and low quality sushi. The rice was dry and the rolls not properly sliced. Although labelled fresh it didn't seem to be. No support from Tesco who were selling it either. Not buying this again.

I really enjoy there salmon poke you can get in the shops I usually hate healthy foods but this tastes so good!

Haven’t been here for ages , came because we had a voucher to Ch shire Oaks . Not bad , have had better there . Service was outstanding, Merin was our server and I forgot my glasses so couldn’t see a thing ! Merin read the whole menu to me , what a great asset to your business she is

That gets binned everytime its in my vicinity. The most disgusting bill gates new generation garbage you could smell or taste. Rancid. Shut that crap down ASAP

Yo Sushi from the supermarket is absymal. Worse than the own brand sushi. Do better.

Lovely food as always. Great choice on the belt. Unfortunately, the service was so disappointing. The staff were friendly but seemed disorganised, wandering around aimlessly while customers were literally waving them down for attention. Unacceptable when it wasn’t a full restaurant and it’s mostly self-service on the food.

We had to wait a long time to be offered drinks, not a chance on getting refills we and waited ages again for the bill. I really miss the call buttons and self-serve water taps, which made things much smoother in the past.

The weirdest thing: the chef nearby was repeatedly ringing the bell for service and there was nobody around to take the food. After a few minutes of unsuccessful ringing, I lightheartedly said to him, oh we’re struggling for service too! But rather than apologise or try to get us help, he just looked at me in embarrassment - or bemusement - and then looked away, completely ignoring me! No offer to help us service or anything. Bizarre behaviour.

The biggest issue, though, was confusion over the 3 plates for £9.95 deal. Neither the website nor the restaurant displays clear terms or conditions. It’s not stated whether the deal is per person or simply per multiples of three plates, and the staff were unsure themselves.

Then we were told we couldn’t order hot food as part of the deal — even though there’s no mention of that anywhere. But we were told cold food was allowed, including hand rolls, so we ordered them. Then, when calculating the bill at the end, we were told by someone else they were not included! We questioned it and they allowed it “just this time”. This created such an awkward situation and was extra frustrating when we’d double checked before we ordered. They said that some of the food on the menu was available to be ordered online as part of the deal, but no one could really clarify what those meals were.

Please make the offer details absolutely clear — both online and in store — and ensure all staff are briefed. That way everyone will know what’s included without a whole load of unnecessary hassle.

Also, some hospitality training is definitely needed. (Although one of the waitresses - my son thought she looked like Enid Sinclair - was absolutely lovely!)

I emailed them about it 5 days ago but no reply yet…

Chewy, rubbery just awful

Package sushi sold at Tesco
As one of the larger sushi companies in the UK, they can’t even cook rice properly — it’s hard and dry. I just don’t understand how they can keep operating like this. If they really want to make Japanese sushi, they should at least hire an East Asian trainer to teach new staff how to cook proper sushi rice, instead of wasting food like this.

Really terrible quality Salmon sushi tray from Tesco, the rice is badly overcooked and stale and it’s mostly stale fish and cucumber maki. Not worth paying 10 pounds for this piece of garbage

Got delivery from Deliveroo ... paid for fast delivery ... food was cold and portions were small. The cost was excessive for the amount we got. Wont be ordering again from them - Worcester Yo! - rip off!!!!

Milton Keynes. They forgot to bring us the drinks. I have subscribed to receive a £10 rewards and the voucher never arrived, so in my first visit I couldn't use it. I needed a knife to cut my kid's chicken and they didn't have a knife. The food was not worth the money.

Happy with the service I recieve from the Brighton branch. Food is always fresh and pleasant staff.

Went on Wed for the 3 plates for £9.95. Even though we asked and were told what we could order we were charged over £52 for 6 plates and 2 drinks! Waiter refused to reissue / refund bill - feel robbed!

York designer outlet branch.
I ordered the Salmon Dragon Rolls that clearly show 8 individual roles all with a slice of salmon on top. What I received was 7 rolls with 6 slices of Salmon. I returned the food only to be told by the very rude server that the photo is only a guide.
She went on to ague the fact good and proper but I wasn’t going to back down. Eventually she asked someone prepping food to pass her 1 more roll and two slices of salmon to make up the short fall. I thought this would have been a one off so I left it there. I returned last week ordering the same food. Again the Salmon Dragon Rolls wasn’t correct. This time 8 rolls and 6 slices of salmon.
I also received warm rice. This place is a joke and they wonder why they have “Restaurants” closing up and down the country.
Needless to say I won’t be returning.