First off be warned that this dealer does not accept credit card payments. We were left to inspect the car without interruption and given the keys for a test drive by ourselves. Intimate knowl... ãã£ãšèŠã
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Extremely pleased with my BMW 1 series, everything was as advertised and the experience was stress free from start to finish. Regan (Coventry branch) was brilliant, she answered any questions I had an... ãã£ãšèŠã
This is a total rip off of the car supermarket brand. How theyâve got away with it is beyond me. Itâs not a supermarket, itâs a dark dingy commercial warehouse. Looked at one car, noticed it was mis... ãã£ãšèŠã
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I absolutely cannot fault Dean and Fran. Iâve brought my first car with them and they made the process so easy for me and explained every step in detail. Nothing has been too much trouble and I couldn... ãã£ãšèŠã
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Visit Us Today To See Our Fabulous Selection Of Carefully Hand Picked Cars, Direct From Many Of The UK's Main Dealer Groups... All Perfectly Presented & Displayed In Our Large Birmingham Based Showrooms. Priced From Less Than £2000! We Are Open 7 Days & Guarantee You A Warm Welcome With Expert Friendly Advice.
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Unit 12. Ace Business Park. Mackadown Lane, B33 0LD, Birmingham, è±åœ
- 0121 783 2110
- sales@yourcarsupermarket.com
- www.yourcarsupermarket.com
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amazing service!!
smooth transaction good customer care!!! great service. would definately come back. thank you for the help. 5star***** thanks Kash
2025幎6æ13æ¥
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UPDATE ........
UPDATE ........
Still treated like a complete tw..t.
No information, no phone call , no email.
Car been back with them 2 months now , was sold a defective car.
Made complaint to finance company an told them to take car back , don't want it.
Now I'm debt with finance , bank balance down £4,500 and got no car.
Seeking legal advice now to resolve this , plus trading standards.
2025幎6æ12æ¥
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Your Car Supermarket ããã®åç
thank you for contacting us about the complaint. We regret any inconvenience this situation may have caused you .
We aim to provide the best possible customer experience and take all issues very seriously.
We appreciate the feedback you have provided, which will help us to improve our services going forward
We are proud that you have selected Your Car Supermarket and would like to take this opportunity to resolve your concerns.
we can assure you every customer is eligible for the FREE 12 months AA breakdown cover with any purchase wether they submit a good review, bad review or no review at all, we do not bribe our customers to leave reviews,
we are constantly reviewing and updated our preperation and complaints handling procedures and would like to take the oppurtunity to assure you this is not the typical Your Carsupermarket Standard and we aim to always make our customers feel happy with their new cars
10/10 customer service from Kash
10/10 customer service from Kash, the process of buying a car was so easy and everything was taken care of very quickly, after sales service is also excellent and I recommend purchasing from him.
2025幎6æ11æ¥
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Your Car Supermarket ããã®åç
Thank you, we are pleased you enjoyed your experience in purchasing your new vehicle from Your Carsupermarket Ltd.
Had a good experience when buying a carâŠ
Had a good experience when buying a car with your car supermarket Coventry, the staff was very friendly but Adam gets 10 out of 10 for helpfulness and very friendly. Keep it up well done.
2025幎6æ2æ¥
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Your Car Supermarket ããã®åç
Thank you for choosing Your Carsupermarket for your new vehicle purchase. The YCS team appreciates your positive feedback and is glad you enjoyed your car buying experience.
I was surprised and disappointed to seeâŠ
I was surprised and disappointed to see that this business offers a free 1-year AA breakdown cover in exchange for a positive Google review. This kind of incentive undermines the trustworthiness of reviews and misleads future customers. Genuine experiencesâgood or badâshould speak for themselves, not be bought. I value transparency and honesty when choosing where to spend my money, and unfortunately, this approach raised serious concerns about integrity.â
2025幎5æ28æ¥
Your Car Supermarket ããã®åç
Thank you for contacting us about the complaint. We regret any inconvenience this situation may have caused you.
We aim to provide the best possible customer experience and take all issues very seriously.
We appreciate the feedback you have provided, which will help us to improve our services going forward
We are proud that you have selected Your Car Supermarket and would like to take this opportunity to resolve your concerns.
Hi Mr Unkown, I'm not sure you have purchased a vehicle from Your Carsupermarket.
The 12-month AA breakdown cover is supplied to all our customers and on all our cars for no fee, this is clearly stated on our website. In no means is the AA breakdown cover used as a bargaining tool for a review.
Negative 1-star reviews can have a profound effect on our public profile and it seems unnecessary to post one and to speak about transparency when you haven't even purchased a vehicle from this Company.
The team at YCS has recently experienced a high volume of fake negative reviews and this just seems like another one.
If your genuine and do have concerns, please feel free to contact any member of the YCS team on 0121 783 2110
YCS
Afran was brilliant the whole processâŠ
Afran was brilliant the whole process was easy from start to finish great service will recommend to everyone in Norfolk
2025幎5æ31æ¥
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Your Car Supermarket ããã®åç
Thank You for choosing Your Carsupermarket to purchase your new vehicle and we are glad you enjoyed your experience and the YCS team apprecites your feedback
My experience with your car supermarketâŠ
My experience with your car supermarket has been nothing but heaven. The helpfulness of all the team there has been brill especially John .I give them ten stars.
2025幎5æ31æ¥
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Your Car Supermarket ããã®åç
Thanks Mark, Your positive feedback is appreciated and we are glad you enjoyed experience when purchasing your third car from Your Carsupermarket.
John walked me through everything easyâŠ
John walked me through everything easy experience nice and simple.
2025幎5æ31æ¥
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Your Car Supermarket ããã®åç
Thank You for choosing Your Carsupermarket to purchase your new vehicle. YCS IS glad you enjoyed your experience, your feedback is appreciated by the YCS team.
Great service from John and Afran
Great service from John and Afran . Good selection and trust worthy
2025幎5æ31æ¥
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Your Car Supermarket ããã®åç
Thank You for choosing Your Carsupermarket to purchase your new vehicle. YCS IS glad you enjoyed your experience, your feedback is appreciated by the YCS team.
My Honest Response to Your CarâŠ
My Honest Response to Your Car Supermarketâs Review
I feel itâs important to respond to Your Car Supermarketâs recent comments with clarity and facts, as their version omits key details.
1. Faults Reported Within 30 Days
I raised mechanical issues within the first 30 days of purchase. The dealership collected the car and kept it for 5 days but could not resolve the faults. As per their advice, I then obtained an independent repair quote â which they are now refusing to reimburse.
Under the Consumer Rights Act 2015, if a fault appears within 30 days, I am legally entitled to reject the vehicle or expect a full and proper repair. I gave the dealership every reasonable opportunity, but the issues remain unresolved.
2. Warranty Misrepresentation
My invoice clearly shows a â5 Star 3 Month Warrantyâ. Now the dealership claims I only received a âbasic warranty worth £199â â this is completely contradictory. If the product was sold to me as â5 Star,â then I was entitled to rely on that level of cover.
To make matters worse, the £500 claim limit was not stated in the warranty document â only on the invoice. That is a serious omission and likely an unfair or unenforceable term under UK consumer law.
3. EGR Valve Diagnosis Ignored
An independent garage found that the EGR valve is failing and quoted £2,500 for replacement. The dealer dismisses this entirely, claiming the part hasnât âcompletely failedâ and that the vehicle âdrives fine.â Thatâs not the point â selling a vehicle with a known major fault, especially one flagged immediately, is not acceptable.
4. Age Doesnât Cancel Out Legal Protection
Yes, the car is 10 years old, but that does not mean it can be sold in unfit condition. Used vehicles â regardless of mileage â must still be of satisfactory quality, fit for purpose, and match their description.
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I simply expected fairness, transparency, and proper aftercare â none of which have been delivered. Iâm now exploring further options through Trading Standards and other consumer protection bodies.
I hope this helps others make an informed decision when dealing with this dealership.
2025幎5æ30æ¥
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Your Car Supermarket ããã®åç
Thank you for reaching out to us again regarding your complaint. We regret any inconvenience this situation may have caused you.
We strive to deliver the best possible customer experience and take all concerns very seriously.
We appreciate the feedback you have provided, which will help us to improve our services going forward.
We are proud that you have selected Your Car Supermarket and would like to take this opportunity to resolve your concerns.
It seems like your honest opinion is not a true reflection of the current situation you have experienced. We have explained to you that if it's not a total failure of the manufacturing part, which you have confirmed on your diagnosis provided, then we can not replace it, unfortunately.
The details of our in-house warranty are clear and concise, with your claim limit clearly stated on your purchase invoice. If you were unclear on any aspect of the warranty documentation, you had ample time to confirm any details with one of our Customer service advisors before you finalised your purchase.
Furthermore, the vehicle was fully checked, road tested, and a Pre-Delivery Inspection report was present. You have claimed the vehicle is not fit for purpose, however, you have continued to drive the vehicle on a daily basis, accumulating mileage.
If you are unsure of any literature or need further interpretation on documentation and wordings, etc, please feel free to contact any member of the YCS team on 0121 783 2110
Your CarSupermarket Team
Steer clear!
The branch manager, Jordan, was totally unprofessional. Despite being calm and polite when speaking to him he slammed the phone down on us, and then had the audacity to tell US that HE was stressed out by the situation! The car I had bought had a fault which they initially downplayed, but when presented with the recommendations from the main dealer, they took the car back to repair themselves. 3 weeks later, the car was returned to me and the fault reappeared. Then came the struggle to get my money back. Phone calls not returned, emails not replied to, being told that 'head office' was dealing with it, but not given a name or contact number. Getting them to communicate with me has been like trying to get blood out of a stone. When I gave up waiting for them to collect the car and took it back, I spoke with Jordan when I was 15 minutes away. He had left the site by the time I got there, leaving his (much more competent) staff to deal with me. Eventually got my money back, but it has been a horrid and stressful experience. Aftercare has been utterly abysmal. Steer well clear!
2025幎5æ29æ¥
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Your Car Supermarket ããã®åç
Dear Cerri & Dani,
Thank you for taking the time to share your feedback. We are genuinely sorry to hear about the experience you had and that you were left feeling frustrated and stressed. That is not the standard of service we aim to provide, and we regret that we fell short in your case.
Please note that we have a zero-tolerance policy for threatening or aggressive behaviour toward any of our staff, as we are committed to maintaining a safe and respectful environment for both customers and employees. While we understand that situations can be frustrating, we ask that all interactions remain courteous and constructive.
We do acknowledge that communication could have been better during the process, and we sincerely apologise for any inconvenience or distress this caused. Your feedback has been shared with the management team, and we will use it to improve how we handle similar situations in the future.
Weâre pleased that the matter was ultimately resolved, and we wish you all the best going forward.
Kind regards,
Your Car Supermarket.
Fantastic service and all staff wereâŠ
Fantastic service and all staff were extremely knowledgeable and professional.
I would advise everyone to shop with your care supermarket and ask for John who made the car buying experience run smoothly and without any hiccups. John deserves a promotion for his professionalism and care shown to my myself and my family.
2025幎5æ29æ¥
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Your Car Supermarket ããã®åç
Thank you, Enjoy your new car.
regards YCS team
Attentive service
Attentive service. Afran was very helpful and courteous.
2025幎5æ29æ¥
èªçºçãªã¬ãã¥ãŒ
Your Car Supermarket ããã®åç
Thank you for your kind words, We aim to provide a hassle free and a attentive service.
The customer service was outstandingâŠ
The customer service was outstanding colleague who helped me john any questions I asked him was well supportive and made you feel so welcome thank you for your support
2025幎5æ29æ¥
èªçºçãªã¬ãã¥ãŒ
Your Car Supermarket ããã®åç
Thank you for choosing Your Carsupermarket for your new vehicle purchase. The YCS team appreciates your positive feedback and is glad you enjoyed your car buying experience.
Purchased a car today high recommendedâŠ
Purchased a car today high recommended was well looked after and really good customer service
2025幎5æ25æ¥
èªçºçãªã¬ãã¥ãŒ
Your Car Supermarket ããã®åç
Thank you for choosing Your Carsupermarket for your new vehicle purchase. The YCS team appreciates your positive feedback and is glad you enjoyed your car buying experience.
Bought a car from Coventry branch
Bought a car from Coventry branch.
Adam was really friendly and helpful.
Had a problem with the car and it was taken back after just 1 day. The garage did lend us a courtesy car and eventually sorted the problem.
Communications with Adam all the way through were great and now car works fine and we are very happy with it
2025幎5æ3æ¥
èªçºçãªã¬ãã¥ãŒ
Your Car Supermarket ããã®åç
Thank you for choosing Your Carsupermarket for your new vehicle purchase. The YCS team appreciates your positive feedback and is glad you enjoyed your car buying experience.
Afran was very helpful
Afran was very helpful, can not fault the costumer service from the gentlemen in the Birmingham branch
2025幎5æ24æ¥
èªçºçãªã¬ãã¥ãŒ
Your Car Supermarket ããã®åç
Thank you for choosing Your Carsupermarket for your new vehicle purchase. The YCS team appreciates your positive feedback and is glad you enjoyed your car buying experience.
Great service and staff were brilliantâŠ
Great service and staff were brilliant got look after by Aftan and Zam
2025幎5æ23æ¥
èªçºçãªã¬ãã¥ãŒ
Your Car Supermarket ããã®åç
Thank you for choosing Your Carsupermarket for your new vehicle purchase. The YCS team appreciates your positive feedback and is glad you enjoyed your car buying experience.
John was very helpful
John was very helpful and attentive, made the process smooth and quick
2025幎5æ22æ¥
èªçºçãªã¬ãã¥ãŒ
Your Car Supermarket ããã®åç
Thank you for choosing Your Carsupermarket for your new vehicle purchase. The YCS team appreciates your positive feedback and is glad you enjoyed your car buying experience.
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