Ponko レビュー 609

Visited Ponko today looking for a car for my son. Really liked their approach. Was helped by Adam R, and Ross. Adam was patient, knowledgeable and didn’t push which I really liked. I didn’t feel under pressure at all. Listened to what we were looking for and made sensible suggestions. We haven’t chosen yet but will definitely go back and would recommend their service to anyone looking for a used car.

Amazing Experience! Bogdan was flawless. Location is amazing, service 5⭐️

Janie and her team were efficient, professional, warm and welcoming. Thank you so much

I purchased a Ford Kuga LG63 YCE (2.0 diesel AWD) from Reed Autos Ltd (trading as Ponko Ltd) in July 2025.

At the point of sale, the experience was positive. Unfortunately, within just 56 days of purchase, the vehicle developed serious mechanical faults, including drivetrain (major safety issue) and warning system issues. It was returned for repairs on multiple occasions, yet the problems persisted. At this point my customer service experience became horrible. in my experience my car’s problems were minimised, my questions were seen inconvenient problems and my autonomy was not respected. I felt laughed at and intimidated during visits and phone calls when I firmly asserted my disappointment and requests for refunds. I recommend reading other negative reviews.

During this period, I began researching my rights under the Consumer Rights Act 2015 (CRA 2015). The dealership appeared to take the view that warranty repairs were sufficient and did not in my experience recognise how the CRA protects consumers when repairs fail. It is important for buyers to understand that statutory rights under the CRA sit above any warranty arrangements. Warranty work keeps them out of the obligations of CRA.

After repeated repairs, I commissioned an independent automotive engineer’s inspection. That report concluded the vehicle was unsafe to drive following the dealership’s multiple repair attempts and promises of good workmanship. I was shocked to learn that I had been driving a vehicle for so long in that condition.

When I exercised my final right to reject the vehicle under the CRA 2015, the tone of communication changed again significantly. What began as friendly and attentive service became defensive and dismissive and upsetting. I felt I had no realistic option but to pursue the matter formally.

I sought advice from Citizens Advice, who were excellent and free — knowledgeable, calm, and very clear about consumer rights law. Their guidance was free and extremely helpful. Following their step by step east to apply advice, I issued a claim via the Small Claims Court Money Claim Online (MCOL) service. The court process itself was straightforward and relatively inexpensive.

The dealership instructed an external legal firm to correspond with me. While the letters were strongly worded, Citizens Advice made it clear that such correspondence does not override your statutory rights and the dealership are responsible not a third party. It is important for consumers to understand that legal letters do not replace the protections provided by the Consumer Rights Act 2015.

The matter was ultimately resolved through the court process. The dealership hoped I would go away like many others.

If this particular vehicle (LG63 YCE) is offered for sale again, prospective buyers may wish to carry out thorough independent checks. As a former owner, I am willing to discuss my experience to the best of my knowledge so that others can make an informed decision. I also obtained an independent inspection report for this vehicle during the dispute, which detailed significant mechanical concerns at the time.

My advice to anyone purchasing from any dealership is simple:
• Understand your rights under the Consumer Rights Act 2015
• Ensure repairs are clearly addressed under statutory rights, not solely warranty
• Seek advice early from Citizens Advice if issues arise and request all repairs at any stage of ownership be conducted under CRA2015

I was surprised to learn how strongly the law protects consumers, even months after purchase. I hope this review helps others to be informed and prepared.

I will never buy again from this dealership

Zero one two two three four four one five nine nine

Edit update (12/2/26): Following my review, I received correspondence from a third-party legal firm acting for the dealership asking that I remove this review.

Everyone at Ponko was extremely helpful, especially Janie who was very helpful when my new car experienced a problem. Nothing was too much trouble! She arranged for it to be sorted very quickly.

If you’re looking for an easy, honest car-buying experience with great people, Ponko is the place to go. I wouldn’t hesitate to use them again and will definitely be recommending them to friends and family.

The car itself was spotless, exactly as described, and prepared to a really high standard. It’s refreshing to deal with a dealership where customer service clearly matters and you’re treated with respect rather than pushed into a sale.

A huge shout-out to Steve, who was absolutely fantastic. He was friendly, knowledgeable, and professional throughout, and most importantly, there was zero pressure at any point. They took the time to answer all my questions and made sure everything was clear and straightforward.

I had a genuinely excellent experience with Ponko, and I can’t recommend them highly enough. From start to finish, the whole transaction was simple, smooth, and completely stress-free.

Sam took my finances into consideration and never encouraged me to go beyond my limits. Instead, he helped me choose a car that fits my lifestyle and my needs perfectly. He gave me space to think, encouraged me to take my time, offered tea and coffee, and explained everything clearly without any pressure whatsoever. His professionalism made me trust him completely.

I had a wonderful experience with Sam at the Ponko From the moment I arrived, he made the whole process calm and stress-free. He was never pushy, never sales-driven, and always genuinely honest. In a world where buying a car can feel overwhelming, he guided me with a level of care that truly stood out.

Ponko delivers top-quality service every time. The environment is clean, the staff is very cooperative, and the overall experience is smooth. I would definitely recommend Ponko to anyone looking for quality and professionalism.

Staff were great! Really helpful!
Will highly recommend this dealer
Happy customer & loving our new car
Mr & Mrs Bizley
Milton Keynes

Staff was amazing at reception.
Did explained and provided me assistance on my decision.

An unfortunate experience for a new driver and many lessons learnt. Car was bought and paid for in May (overpriced in my opinion) but it was my son’s first car. He was beyond excited as it looked nice and was immaculate inside. However, just 2 weeks after, the wheel started making noises, trip to the garage and it was the passenger side wishbone that was not put on correctly by ponko (even though a salesman at ponko was insistent of AA checks and he’d even looked over it himself, how funny) and has made a huge hole that needed a new plate welding onto it. As I paid the garage straight out (very upset new driver) and went back for the warranty, they would only pay half (total of £220) as I did it the wrong way round even though I’d sent the invoice and problem via the garage so it was clear this was a Ponko problem. Fast forward 5 months, the gearbox goes as the gears would not change and the car could not be driven, which cost a grand total of £2,125 plus clutch, bald tyres and the drivers side wishbone this time! The warranty paid out 1k but they would not honour the rest considering the worrying car and problems we’d had prior to this which they’d sold to a new driver. How very dangerous. On top of this, the timing belt will need to be changed next year which wasn’t stated upon buying and will be another very expensive repair. This car was bought in May so it’s been an expensive few months thanks to Ponko. Avoid at all costs unless you want to pretty much repair the whole car!!

Very helpful and sorted the problem straight away with no questions asked

Bought a Vauxhall Astra from Ponko. You can’t view all the cars unless they let you in to a lock up. You have to specify one car you want to look at. Seems to be the normal these days. Takes the fun out of shopping for a car in my opinion.

Before you purchase the car they take you for a 1 mile village drive on a low speed test drive. As it was, I purchased the car.

Within a week the clutch had issues and I took it back for repairs. I was told the master cylinder was in need of replacement. They also told me that “£1000 was spent on the repairs”.

Two days later the gearbox started to rattle considerably and rather than ring Ponko as it was out of the 30 day warranty I made a complaint to the finance company - Motonovo. They told me it will be at least 58 days until they have a complaints handler to resolve or look into the issue but I will need a full diagnosis from a registered dealer.

Took the car to my local Vauxhall dealer that informed me the car had a leak from the gearbox and all that was changed was the master cylinder at a cost of £80. Even though I was told by Ponko that it had £1000 spent.

Not to be deterred by my new found issue, I took the car to Mr Clutch for confirmation and they confirmed that the issue was deep inside the gearbox and the repair could go into hundreds of pounds.

After much disappointment I asked myself if the £500 warranty would have been worth it but after more forum searching and research, this would have been noted down as wear and tare so I wouldn’t have been covered anyway.

My gripe is this. This was, I feel, brushed off by Ponko. They eliminated the first problem and hoped I would go away.

I lost £1000 deposit, £1600 trade in equity and £120 diagnostics. £2700.

I’ve now traded in the Vauxhall and purchased a car from a reputable company with free warranty cover and a much better customer service - an all round better experience.

It’s a valuable lesson learned for me. I’m fighting the finance company for some money to be returned and leaving this review for anyone to check the car thoroughly, as Ponko will not.

Don’t feel pressured by the sales pitch. Don’t let the fancy coffee swing you or the charming fellas that give you a sense of Luke-warmth. I’m sure they have some great cars there but the after service is disingenuous.

Update: Since posting the review Ponko have complained stating it contains ‘defamatory content’ - In other words the truth hurts deeply. If Ponko come back to me and pay my deposit back then I’ll remove the review. But that’s never likely to happen.

Make of this what you will.

Update: Wednesday 17th December

Ponko - Replying to your reply:

I did call and was told I would get a call back. TWICE. Remarkably this was close to the warranty period ending and so as expected I didn’t get a call back

Not once have you confirmed that checking the cars before sale was a false narrative. Not once during the warranty repair did you contact me stating there was a further issue with regards to the gearbox that was leaking and needed to be replaced.

And the courtesy car? Not fit for purpose and in itself ‘the rattler’ as described by Steve, was ‘just a car that although it rattles, it still works’

I don’t agree with your policies. I’ve not had a call to discuss the issues and the only communication is when someone leaves you a bad review. This review is for the public opinion. Not yours to argue your points. I’m within my statutory rights to complain as you’ve not once even called me to offer a sweetener in order to remove the review. You’ve only encouraged the customer to look past the negatives that you as a company inflict without any remorse for the financial difficulty that you place on customers, by simply not providing a full checklist of issues or known problems that as a company, should be repaired before people part with their hard earned pennies.

I’m still in contact with trading standards about the loss of monies. Yes the car is sold, because like hundreds of others I can’t afford to not have a car. Buying an another car was essential. Putting this experience behind me is also essential. Allowing other customers or potential buyers of your cars is necessary to ensure they don’t make the same mistake as I did.

I bid you good day.

I recently purchased a vehicle from this dealership, and while the buying process itself was smooth and enjoyable, what truly stood out was the exceptional after-sales service provided by Steve. It’s rare these days to find someone who stays genuinely invested once the paperwork is signed, but Steve’s commitment didn’t end when I drove off the lot—it actually got better.

If only buying a used car was always like this!
From the first moment, there wasn’t even a hint of high-pressure selling; I was given all the time I wanted, to make up my mind.
The staff at Ponko were perfectly happy for me to have the car independently inspected, and rectified a couple of minor issues without a quibble.
A few weeks after I picked up the car, a few issues became apparent. Again, Ponko took my car in and rectified them, without hesitation.
I can’t praise the team at Ponko highly enough, both for their professionalism and for their willingness to help.