YourHealthBasket レビュー 

Despite initially having a poor delivery experience with the courier, my experience with YourHealthBasket themselves has been nothing short of fantastic.

They were understanding, patient and, dare I say it, genuinely kind.

I have probable CTE, which affects my memory and cognitive function. I can forget or miss things because of my condition, rather than through lack of care or intent, and the way the team dealt with my situation showed a level of understanding and compassion that I genuinely appreciated.

I purchased a very expensive device through them to help with my cognitive function. It is far too early for me to make claims about its effectiveness – meaningful, quantifiable results will take time – but I can certainly comment on the service I received.

The purchase experience and, particularly, the after-sales support have been exceptional. When something went wrong, they didn't simply treat me as an order number; they listened, understood the circumstances and worked with me to resolve it.

That tells you a great deal about a company. 5 Stars are very much deserved.

I am extremely grateful to YourHealthBasket and wouldn't hesitate to recommend them based on the way they have looked after me as a customer.

Avoid this company if you expect a straightforward resolution

I was a repeat purchaser of Boluoke and had previously received the product without any issue. This time, I received a bottle with a distinctly rancid smell, unlike the previous bottles I had used.

What followed was an unnecessarily long and evasive process. YourHealthBasket repeatedly referred me to a supposed manufacturer response suggesting that variations in smell were normal. I subsequently contacted Canada RNA directly, and their technical department told me plainly that “the smell should not be a rancid smell”, that it could indicate degradation and reduced potency, and that a refund or replacement should be sought from the retailer.

More concerningly, YourHealthBasket repeatedly gave the impression that they had consulted Canada RNA directly. Canada RNA subsequently told me that “YourHealthBasket does not source from us.” The correspondence indicates that YourHealthBasket had actually been dealing with an intermediary distributor, something that was not made clear when the manufacturer’s response was presented to me.

A replacement was then sent. Despite my concerns, the replacement had exactly the same rancid smell as the original. I returned it, incurring £7.20+ in postage.

At this point, rather than simply refunding me, YourHealthBasket introduced another layer of needless difficulty. Earlier, Gareth had acknowledged the considerable frustration and inconvenience caused and offered a 15% goodwill discount. After the replacement failed in exactly the same way, however, the tone changed: once the returned bottle was received and inspected, I was suddenly being questioned about the fact that I had consumed 12 capsules while testing whether the replacement had the same problem.

Those capsules were consumed for the sole purpose of determining whether the replacement had actually resolved the original complaint. It hadn't.

So we have: a defective product, a replacement that exhibited the same defect, both products returned, the manufacturer confirming the rancid smell was not expected, and the retailer nevertheless finding successive reasons to prolong the refund.

What should have been a simple return became weeks of emails, external investigation, return postage at my expense and repeated attempts to move the conversation away from the basic issue.

The most striking thing about the experience was not outright rudeness. It was the evasion, the shifting grounds, the excessive focus on peripheral points and the sheer amount of time required to obtain what should have been a straightforward refund.

I would not purchase Boluoke from YourHealthBasket again. Their handling of this complaint has completely undermined my confidence in them as a retailer.

response to below :

You say the product is genuine and sourced through an “authorised European distributor”. That does not answer the complaint. The issue has never been whether I received a counterfeit bottle. The issue is the condition and quality of the product supplied.

You also state that you sourced a replacement from an “entirely different production batch”. That replacement had the same distinctly rancid odour as the original, which is precisely why I returned it.

More importantly, your response gives a rather misleading impression of the sequence of events. Your customer-service team confirmed at 1:36pm that the replacement had been received, acknowledged that it had experienced the same issue, and stated that the refund would be processed within 1–2 working days. Later that same day, Gareth introduced a further internal investigation into the returned bottle. After I explained the issue he had raised, he confirmed that point was “now resolved”, but the refund was still not processed.

The fact that a PayPal dispute was opened does not alter any of this. I had already spent weeks dealing with the matter, returned two bottles, and incurred return postage. I was entitled to protect my position rather than simply assume that yet another internal process would result in the refund actually being made.

You also describe the retained bottle as being available to the manufacturer for “independent examination”. That is precisely the point: the manufacturer or an appropriately qualified independent laboratory would constitute a meaningful technical assessment. Your own employees repeatedly smelling the product does not.

Your response says that “the account above omits several material facts”. Please state them. Immediately. I sure people are genuinely curious to know what, exactly, you believe I have omitted.

In the case of my order delivery happened to be a question of luck. The first sign, to which maybe I should have paid more attention - I couldn't order through the website. I was proposed to order through email. I was asked what I would like to buy and my address. I wrote these, and thought, they cannot really send anything without my phone number. So I added my phone number. But it still was not given to the courier company. I assume you know what happens if couriers don't have recipients phone number...

All round excellence! YourHealthbasket has a comprehensive selection of supplements and is 100% reliable with its customer service and international delivery. Thank you!

Fast Delivery.
Products Not always In Stock, but they do say you need to chcek.
Easy to Order when In Stock.
Not the best Prices, some Producers are cheaper than YourHealthBasket, but it is convenient to get all you need in one place.

For Best Prices check Producer websites to Compare, it sometimes may pay to do so.

Overall I am happy with the service - but there is Room for Improvement.

Excelent product Good service.

Fast and efficient

deliver my products quickly every time I order

I ordered a temperature sensitive product. As the weather is warming up, the company very kindly considered despatching my order ice-packed. I received it in a sealed plastic envelope and the product was nice and cold

Outstanding customer service

Great products and good service.

Fast delivery, thank you !

Easy to order, good price and delivered quickly

quick and reliable delivery with quality products

I find The Health Basket have very efficient helpful staff.
Products are top brands with the highest quality and delivered quickly.

Easy to order and always despatched quickly. Great quality products. Thank you.

Easy company to deal with. I had a problem with my order which was my fault, they changed it after I immediately got in contact with them.

Ordered to EU country, all taxes were taken and no more dealing with customs. Very well packed, to ensure max protection of products. No delays in delivery.

Plusieurs commandes rapide et produits conforme

I'm so grateful that you are able to supply 2DG, a key medication in my protocol. Although postage to Australia is a little pricey it always arrives from overseas in exactly 5 days which is faster than some products that come from within Australia.