Very high price. Please reduce price and notice period for cancellation or rescheduling for sharing cars. 1 days is very long. Also refund insurance or excess reduction amount if early trip completion... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
With Yuko 6 years, renting cars on the daly and hourly basis, twice per week sometimes more .. Customer service is just wonderful, understanding and respectful.. They do appreciate they long term cus... もっと見る
企業が回答しました
Straightforward procedure to sign up, and very helpful customer service whenever I had a query! The pick up and drop off was the smoothlest experience I have ever had would definitely do again!
企業が回答しました
I have been using Yuko for the last five years, and I am very disappointed with how much the service has gone downhill. I was recently charged two €50 penalties for leaving the car dirty, but I did n... もっと見る
企業が回答しました
企業情報
YUKÓ Toyota Car Club について
当該企業による記述
YUKÓ Toyota Car Club is Ireland’s leading car-sharing service, designed to make sustainable mobility simple, affordable, and accessible.
With YUKÓ, you can book a car when you need it, for as little as an hour or as long as 3 months, without the hassle of maintenance, insurance, or fuel costs. Our fleet includes modern hybrid and electric vehicles located in convenient spots across major cities, so you’re always close to a YUKÓ car.
Simply download the YUKÓ app, upload your personal details, licence, payment method and you will be verified in less than 24 hours. The app allows you to reserve, unlock, and drive with just a few taps, giving you complete control over your journey. Whether you need a car for a quick errand, a weekend getaway, or a business trip, YUKÓ offers a cost-effective and environmentally conscious solution.
At YUKÓ, we’re committed to sustainability and exceptional customer experience. Drive when you want, skip ownership, and enjoy the freedom of YUKÓ Car Club.
Two Ways to Drive: Share or Rent
当該企業による記述
- YUKÓ Share
- YUKÓ Toyota Car Club offers two flexible, eco-friendly mobility solutions to suit your needs. Our car-sharing service is perfect for short trips. Book our on street hybrid cars for an hour, a day or week through our easy-to-use app. Enjoy transparent pricing, fuel included, and convenient pick-up locations for spontaneous journeys.
- YUKÓ Rental
- Visit our Toyota Dealership across Ireland. Ideal for planned travel, holidays, or extended use, with competitive daily rates and premium Toyota cars. No hassle or paperwork, just a simple, quick handover. Our commitment is to sustainability, convenience, and exceptional customer support, whether you choose to share or rent.
Your Car, Ready When You Are
Guaranteed Availability for Confirmed Bookings
We guarantee that your reserved YUKÓ Toyota vehicle will be ready at the scheduled time and location. No delays, no surprises, just reliable mobility.
There are no hidden fees. Simply transparent affordable pricing.
連絡先
TOYOTA IRELAND, D12AW94, KILEEN ROAD, アイルランド
- 016 918 816
- support@yuko.toyota.ie
- www.yuko.ie
Get €10 Off Your Next Ride!
3.7
まあまあ
45件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常1カ月以上経ってから回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Absolutely disgraceful service
Absolutely disgraceful service. Constantly over charge me for the car. When I called Abbey put me on hold and left the call. I had to ring off a separate phone while still ok hold only to be told Abbey was not on a call. Couldn't refund my money did Absolutely nothing to help the situation. Take my advice and use the go car system. You will be over charged with this place it's a micky mouse set up. And an absolute scam. Office staff poorly managed and set up is very poor. I can't stress enough no matter how desperate you are do not use this company they will rob u at every chance. Charge you twice for the car and charge you twice for the miles if you have used this place please look at your bank account as you more then likely have been over charged as I said it is a set up and a scam. Half an hour on hold and forgotten about because staff are not trained to deal with the calls
2023年7月2日
自発的なレビュー
YUKÓ Toyota Car Club からの回答
Hi Karl,
Thank you for taking the time to share your feedback. We're sorry to hear that you were dissatisfied with your experience.
We take concerns regarding billing and customer service very seriously. Our charges are applied in accordance with the booking details and our Terms and Conditions. If an error has occurred, we are committed to correcting it as quickly as possible.
We're also sorry to hear about your experience contacting our Customer Support. Long wait times or poor communication are not the standard we aim to provide, and your comments have been noted.
We appreciate your feedback, as it helps us identify opportunities to improve our service 😊
Please be careful renting cars from…
Please be careful renting cars from this company. As previous reviewer mentioned, the car was not located where it was marked on the map. Calling the customer service is useless. They are unprofessional and doesnt care that the car is not located according to the map.
Please do also be aware that they can take any extra charge or penalty without informing you, even if its incorrect.
2023年4月12日
自発的なレビュー
YUKÓ Toyota Car Club からの回答
Hi Nikke,
Thank you for your feedback. We're sorry to hear that your experience did not meet your expectations.
We understand how frustrating it can be if a vehicle is not located where it is shown in the app, and we apologise for any inconvenience this may have caused. We are continually working to improve the accuracy of vehicle locations and the support we provide to our members.
Regarding additional charges, these are only applied in accordance with our Terms and Conditions. If you believe a charge has been applied incorrectly, we encourage you to contact our Customer Support support@yuko.toyota.ie - so we can investigate the matter thoroughly and work to resolve any issues as quickly as possible 😊
We appreciate you taking the time to share your experience, as feedback helps us improve our service
The worste app to rent car
The worste app to rent car. DO NOT RENT CAR FROM THIS APP, I booked a car and the car was not in place where the app said. I had to contact the support to get the right coordination of the car. After my trip, I left the car where the car was and not on the address where in the first place the app indicated me, because of this, and it was not my fault, I had to pay 100€ of fee because of the YUKO mistakes!!
DO YOURSELF A FAVOUR, RENT WITH GOCAR!
2023年4月8日
自発的なレビュー
YUKÓ Toyota Car Club からの回答
Hi Domenico,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations.
We understand how frustrating it must have been to have difficulty locating your vehicle, and we apologise for the inconvenience caused. If a parking fee was applied following your trip, we would like the opportunity to review the circumstances surrounding your booking and the location information provided.
Please contact our Customer Support team with your booking reference so we can investigate the matter thoroughly. We value your feedback, as it helps us identify areas where we can improve both our app and our service 😊
Long live YUKO
I live in the city and it's great I can pick up a new car taxed insured no fuel no parking fees, €9 Euro per hour great service I sold my Audi a6 cause it was just lying there YUKO IS GREAT.
2023年2月10日
自発的なレビュー
YUKÓ Toyota Car Club からの回答
Hi Patrick, Thank you so much for your fantastic review! We're delighted to hear that YUKO has been such a convenient and cost-effective alternative for you.
It's great to know that having access to a taxed, insured, and fuel-included car without the hassle of parking has made such a positive difference.
We really appreciate your support and look forward to continuing to provide you with a great service whenever you need us 😊
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。