I was contacted in advance to let me know the car was ready and also received a call on the day of delivery advising that the driver would arrive within 30 minutes, so I was kept well informed thr... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
If there was an option to select zero star rating i would have done that. They were the most non professionals people you can come across. I ordered new car from them and it was ready for delivery at... もっと見る
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I had never leased a company car before so contacted the customer service number and spoke to Thomas. I told him about my non negotiables and he was able to find brands of cars and also provide some t... もっと見る
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Site a bit slow, switching from different pages and also could do with a function to highlight what info you are missing to move on to next step. However good variety and very clear photos and info on... もっと見る
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企業情報
さまざまな外部ソースから提供された情報
The UK's leading independent leasing, fleet management and vehicle outsourcing business. Are you a driver? Please direct queries to our customer service team.
連絡先
Number One, Great Exhibition Way, Kirkstall Forge, LS5 3BF, Leeds, 英国
- 0344 848 6462
- hello@zenith.co.uk
- www.zenith.co.uk
4.1
ほぼ満足
1626件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Really easy to use and understand
2026年9月11日
Zenith Vehicle Contracts からの回答
Thank you for the 5 stars! We're glad to know you found it easy to use and understand. Ian@Zenith
easy to use website
easy to use website, could do with better range of used cars as delivery time of new cars, 6 months for my first choice put me off new.
2026年9月11日
Zenith Vehicle Contracts からの回答
Thank you for the feedback! I'll provide the feedback to our used car team to let them know. Ian@Zenith
Better UI or a way to extract all the information correctly would make this uber
Ordering itself is fine but the score reflects the experience on the web portal (for info its a green car scheme from company).
The not so good:
* There is an indicative price on the initial page with the car and you would expect this to be the lowest trim / max length. However it can be vastly out and once in and configuring you can obtain a far lower quote from the main page. Sure this leads to missed opportunities.
* The 'offer' shows but it provides absolute no details and in some cases this could be free charger or credit or just a cheaper than normal rate. But there no way of knowing without emailing out. (In fairness and emails have responded and provided information really quickly).
Once order placed, seems ok and just the above that could make it a slightly better experience. Having an all in 1 price for everything is a great plus.
How could it be improved
The sorting of the car process and filtering. Add each trim to low, mid, standard, ultra type of thing or key aspects (heated seats).
Then provides a more accurate list of the cars with the correct pricing for initial pick.
2026年9月3日
Zenith Vehicle Contracts からの回答
Thank you for the feedback! We will certainly advise the relevant team so they are aware of the matters you have raised regarding the web portal. Ian@Zenith
Never would I deal with this…
Never would I deal with this organisation again. Their order status website displays incorrect information, It took nearly 3 months to receive a car ordered in June that was supposedly in stock! As it transpires the vehicle was manufactured in November 2025! Their telephone support are not to be trusted! I am beyond livid! Check other reviews before you use this company. I will definitely urge others who work for my organisation not to use Zenith!
2026年6月9日
自発的なレビュー
Zenith Vehicle Contracts からの回答
Thank you for sharing your feedback. We're sorry to hear about your experience and understand your frustration regarding the delays and communication you received.
We appreciate that the information provided during the order process did not meet your expectations, and we recognise the impact this has had on your confidence in our service. We take comments such as yours seriously and continuously review our processes to improve both communication and the customer experience.
We'd welcome the opportunity to discuss your concerns further and review what happened. Please contact our Customer Services team with your details so we can investigate this for you.
Ian@Zenith
Zenith Vehicle Contracts からの回答
Thank you for the 5 stars! We're happy to know that you found the process hassle free! Ian@Zenith
Very helpful and always supportive to…
Very helpful and always supportive to every question
2026年9月1日
Zenith Vehicle Contracts からの回答
Thank you for the 5 stars! We're glad to know our team were helpful and supportive. Ian@Zenith
Very Happy
Site a bit slow, switching from different pages and also could do with a function to highlight what info you are missing to move on to next step. However good variety and very clear photos and info on cars
2026年9月8日
Zenith Vehicle Contracts からの回答
Hi Matthew, thank you for taking the time to share your feedback.
I'm pleased to hear that you found the vehicle information and photos clear, and that you were happy with the range of vehicles available. I also appreciate your comments regarding the site's speed and the suggestion to highlight any missing information needed to progress to the next step. Feedback like this helps us identify opportunities to improve the user experience. Michelle@Zenith
Zenith Vehicle Contracts からの回答
Hi there. Thank you for your 5-star review.
I'm delighted to hear that you experienced excellent customer service and found the process extremely smooth from start to finish. Providing a straightforward and hassle-free experience is something we strive for, so it's great to know we've met your expectations.
Jonny@Zenith
Worst lease company ever..
Worst lease company ever...
Several issues during the 3 year
- a car repair taking over 3 months with little help from Zenith, used a substandard repair company that gave car back with steering issues.
-No feedback from complaints, just paid lip service to my 100 calls.
At end of contract they charged me to collect and then an extra £73 to drive the car 170miles instead of 80miles.
Other work colleagues have suffered similar issues.
Long and short of it is they are ok unless you have a car issue, but will extract money from you at every opportunity.
2026年9月4日
自発的なレビュー
Zenith Vehicle Contracts からの回答
Hi Ian,
Thank you for taking the time to share your feedback. I'm very sorry to read about your experience and appreciate the frustration this has caused over the course of your agreement.
I understand your concerns regarding the length of time taken to repair your vehicle, the issues you experienced following the repair, and your dissatisfaction with the support and communication you received while trying to resolve matters. We recognise how disruptive being without your vehicle can be, particularly when repairs are prolonged, and I'm sorry that our service did not meet your expectations during this period.
I'm also sorry to hear that you were unhappy with the charges applied at the end of your contract. While collection and excess mileage charges are applied in line with the terms of the agreement, I can see that my colleague, Aaron, is currently reviewing the end-of-contract charges you have queried and will be in contact with you directly regarding his findings.
We value all customer feedback, and your comments will be shared with the relevant teams as part of our ongoing efforts to improve both our communication and overall customer experience.
Jonny@Zenith
I liked how easy the booking/ordering…
I liked how easy the booking/ordering process was. However, I was unsure about the delivery timeframe, as no delivery information was provided.
2026年8月27日
Zenith Vehicle Contracts からの回答
Hi Nur,
Thank you for taking the time to share your feedback.
I'm pleased to hear that you found the booking and ordering process straightforward. However, I'm sorry that you were left feeling unsure about the delivery timeframe.
We do provide an estimated lead time during the ordering journey, but I appreciate that this may not always provide the level of clarity users are looking for, particularly if there are changes or limited updates during the order process. We understand how important it is to have visibility of when your vehicle is expected to arrive, and your comments will be shared with the relevant teams as we continue to review and improve our communications.
Jonny@Zenith
Easy to order
Easy to order. Prices weren't too bad so ordered a car for when my current lease ends.
2026年9月3日
Zenith Vehicle Contracts からの回答
Hi Craig, thanks for the 5 stars! We're delighted to hear the ordering process was easy and that you found our prices competitive. We appreciate your order and look forward to getting you into your new car when your current lease comes to an end. Michelle@Zenith
Zenith Vehicle Contracts からの回答
Hi Kevin, thanks for the 5 stars and your kind feedback. We're delighted to hear you were pleased with the prompt service! Michelle@Zenith
The order was cancelled in error without communication
The order was cancelled in error, I wasnt advised of this, called Zenith because no one had contacted me where i was advised to wait for the dealer to call on the Tue, no one called, I called back, to then be told the order had been cancelled. this now means i need to renew the order get it approved and start again resulting in 4 weeks lost time. really poor on all fronts.
2026年8月21日
Zenith Vehicle Contracts からの回答
Hi Benjamin, thank you for your feedback. We're sorry for the frustration caused by the cancellation and the lack of communication. I can see our Customer Service team is currently supporting you with your queries, and we appreciate your patience while this is being resolved. Michelle@Zenith
Zenith Vehicle Contracts からの回答
Hi Andrew, thanks for the 5 stars! We're pleased to hear that you found our communication excellent and our response times quick. We look forward to assisting you again. Michelle@Zenith
Zenith Vehicle Contracts からの回答
Thanks for the 5 stars! It's good to know you found the service easy to use! Ian@Zenith
Simple / methodical process and the…
Simple / methodical process and the back up help and advice from the Zenith Team was Brilliant.
2026年8月20日
Zenith Vehicle Contracts からの回答
Thanks for the 5 stars! We're glad our team could help! Ian@Zenith
Brlliant service,very simple process…
Brilliant service,very simple process happy customer.
2026年8月19日
Zenith Vehicle Contracts からの回答
Thank you for the 5 stars! Ian@Zenith
Poor service when lease car developed a fault
Our lease car developed a fault which we reported at the beginning of July. Zenith were unable to give us a service appointment until nearly a month after the end of the lease period - over 3 months after we reported the problem. When we complained, they found an earlier appointment before the end of the lease, but it was at a garage 50 miles away, on a weekday, so one of us would need to take at least a day off work and incur travel expenses to deliver and collect the car. When we complained about this, Zenith's proposed solution was for us to continue paying for the car beyond the end of the lease, until such time as the supplier is able to fix the car. So we are expected to pay out of our own pocket for Zenith's negligence. Zenith may well be following the terms of their contract to the letter but as a customer experience, this stinks and we will not be using them again.
2026年8月26日
自発的なレビュー
Zenith Vehicle Contracts からの回答
Thank you for your feedback. We're sorry to hear that your experience fell short of expectations.
We understand your frustration regarding the delays in securing an appointment and the inconvenience caused by the alternative options available. While repair appointment availability is managed through manufacturer-approved networks, we appreciate the impact this had on you, particularly as your lease was nearing its end.
We're disappointed that this has affected your perception of Zenith and will take your comments on board as we continually review our customer experience.
Ian@Zenith
excellent thank you
2026年8月19日
Zenith Vehicle Contracts からの回答
Good Afternoon, thank for your review and the 5 stars! Sam@Zenith
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