I was contacted in advance to let me know the car was ready and also received a call on the day of delivery advising that the driver would arrive within 30 minutes, so I was kept well informed thr... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
If there was an option to select zero star rating i would have done that. They were the most non professionals people you can come across. I ordered new car from them and it was ready for delivery at... もっと見る
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I had never leased a company car before so contacted the customer service number and spoke to Thomas. I told him about my non negotiables and he was able to find brands of cars and also provide some t... もっと見る
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Site a bit slow, switching from different pages and also could do with a function to highlight what info you are missing to move on to next step. However good variety and very clear photos and info on... もっと見る
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企業情報
さまざまな外部ソースから提供された情報
The UK's leading independent leasing, fleet management and vehicle outsourcing business. Are you a driver? Please direct queries to our customer service team.
連絡先
Number One, Great Exhibition Way, Kirkstall Forge, LS5 3BF, Leeds, 英国
- 0344 848 6462
- hello@zenith.co.uk
- www.zenith.co.uk
4.1
ほぼ満足
1626件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Extremely poor service
Extremely poor service. I selected a car through their website, only to be informed 1 week later that they are not able to source the car and their website was displaying the wrong information for over a month.
2026年7月23日
Zenith Vehicle Contracts からの回答
I'm sorry that this was the case George, please reach out to complaints@zenith.co.uk and we can support you with a revised order. Ian@Zenith
Great help and advice from Lewis on…
Great help and advice from Lewis on Salary sacrifice,
Thank you.
2026年7月29日
Zenith Vehicle Contracts からの回答
Thanks for the 5 stars! We'll be sure to relay your feedback to Lewis! Ian@Zenith
5 months after receiving my brand new…
5 months after receiving my brand new car, it broke down and was off the road for over 4 months. Zenith still took all the monthly payments despite my request for them to cease (they said I would be in breach of contract if I cancelled the direct debit). No replacement car was supplied for the first 6 weeks then various courtesy cars (not like for like). No updates were given until I chased them every 2 weeks.
2025年10月9日
自発的なレビュー
Zenith Vehicle Contracts からの回答
Hi Mick,
Thank you for taking the time to share your experience. We are very sorry to read about the difficulties you've faced following delivery of your new vehicle.
We appreciate how frustrating and disruptive it must have been for your car to be off the road for such an extended period, particularly when this occurred 5 months after receiving it.
Providing clear updates and support during periods of vehicle downtime is extremely important, and we're sorry to hear that you felt you had to repeatedly chase for information. This is not the experience we aim to deliver.
We would like the opportunity to review the circumstances of your case in more detail and understand what happened. Please contact us at complaints@zenith.co.uk with your vehicle registration and a member of our team will investigate your concerns.
Thank you for bringing this to our attention, and we hope to have the opportunity to discuss this with you further.
Jonny@Zenith
very excited my car is now ordered…
very excited my car is now ordered through yourselves!!
2026年7月26日
Zenith Vehicle Contracts からの回答
Hi Kate, thank you for the 5 stars! We're glad to hear about your order, thank you for ordering with Zenith! Sam@Zenith
Helpful sales contact with your…
Helpful sales contact with your colleague Malachi made the process of ordering a car nice and easy.
2026年7月27日
Zenith Vehicle Contracts からの回答
Good Morning, thank you for your review and the 5 stars! We appreciate your feedback of our colleague's service! Sam@Zenith
Straight forward process with all…
Straight forward process with all information provided and clear. Always kept up to date during the process.
2026年7月17日
Zenith Vehicle Contracts からの回答
Hi there,
Thank you for your 5-star review. We're delighted to hear you found the process straightforward, with clear information provided throughout, and that you felt well informed every step of the way.
We really appreciate your feedback.
Jonny@Zenith
The deal I got was very competitive
The deal I got was very competitive, and customer service has been great, but for a web only company the user experience was woeful.
Pages keep crashing, it's not intuitive to find your previous quotes, filtering is lacking, photos of the car are tiny and when you update colours and options the picture doesn't update.
I could go on.
2026年7月23日
Zenith Vehicle Contracts からの回答
Hi Ian,
Thank you for your review. We're delighted to hear you found our deal competitive and that you've received great customer service.
We're sorry the website experience didn't match that standard. Your feedback about page crashes, navigation, filtering, and vehicle imagery is really valuable, and we've shared it with the relevant teams as we continue to improve the site.
Thank you again for your honest feedback.
Jonny@Zenith
Fantastic service
The gentleman I spoke to over the phone was just so helpful, informative and personable! Gave me alternative options to my initial choice due to delivery times. He seemed very knowledgeable and was able to answer all of my questions. A very pleasant experience indeed.
2026年7月23日
Zenith Vehicle Contracts からの回答
Thank you for the 5 stars! We're glad to know we provided you with great service! Ian@Zenith
Cant get a car our of them for love or money
I have been waiting almost a year for a car that was supposed to be delivered within 5 months. I have no information after chasing multiple times throughout the year. There has been no effort to resolve the situation or find an alternative solution. My attempts to escalate the problem have been met with apathy and a 'nothing we can do' attitude. I dont think I will be able to get a car out of this company for all my trying and have wasted so much time when I really needed the larger car for my expanded family causing great inconvenience.
2025年11月19日
Zenith Vehicle Contracts からの回答
I'm sorry to hear you feel this way regarding your ongoing order. Please can you reach out to complaints@zenith.co.uk and we can escalate to ensure you can get a resolution on your vehicle order. Ian@Zenith
If only the configurator matched the service...
Seamless but the configurator could be better.
The process of ordering and the price I will pay are both positives; it's really simple and competitive compared to other platforms. The customer service has been positive too, albeit that is based on the interaction I have received from the supplier as I've had no contact with Zenith less confirmatory emails.
My biggest issue is the Zenith website where you select and then configure the cars. It's very basic, hard to distinguish what you're ordering and I had to leave the site, find the manufacturers website and configure the car there to get a view of what I was ordering. If that process could be improved, it would unquestionably improve the consumer experience.
2026年7月13日
Zenith Vehicle Contracts からの回答
Hi there. Thank you for taking the time to leave us a review.
We're pleased to hear you found the ordering process seamless and our pricing competitive, and that you've had a positive experience with the supplier.
We appreciate your comments regarding the vehicle configurator and understand your frustration at needing to visit the manufacturer's website to get a clearer view of the vehicle you're ordering. We're always looking for ways to improve our website and customer journey, so feedback like this is invaluable.
Thank you again for your review and your helpful suggestions.
Jonny@Zenith
Fast service
2026年7月13日
Zenith Vehicle Contracts からの回答
Hi there and thank you for the 5 stars! I am so pleased to hear of the fast service you have received. Jonny@Zenith
Terrible website experience
The website is one of the worst I have ever had the misfortune to use on the WWW. It is very slow, it does not store previous information (such as additional drivers, you have to input them again for every single quote), it is laid out poorly, selecting options is time confusing - all in all a very un-user friendly website. Telephone support can be patchy. Often times, nobody answers at all and you end up hanging up. Other times, someone answers quickly and are able to assist.
2026年7月20日
Zenith Vehicle Contracts からの回答
Hi Ashok. I am sorry to hear about your experience.
I appreciate your feedback regarding the website and understand how frustrating it can be to repeatedly enter information, experience slow performance, and find the quote journey difficult to navigate. We're continually reviewing customer feedback to help improve the online experience, so I will feed this back into the team for future improvement.
I am also sorry to hear you've experienced inconsistent telephone support. While I'm pleased our team has been able to assist when you've reached us, I recognise the frustration caused when you're unable to get through or experience longer wait times. If you do find there are busy periods where you cannot get through to us, please do not hesitate to drop an email to your customer service team and ask if they could give you a call.
Jonny@Zenith
Disappointing experience from start to…
The whole experience from start to finish has been disappointing. As our corporate supplier I had to use Zenith. The first car I ordered was out of stock but they didn't tell me until very late. The second was not delivered when expected and then no longer available in the colour I'd ordered. The car eventually turned up with almost no paperwork and no warning triangle or hi viz jackets. Support during the contract has been fine but they have been unable to correctly repair a damaged wing mirror. In the end a European part was fitted, which doesn't have the right viewing range. Now, at the end of the contract they have failed to collect the car on the agreed date (twice) and are not responding to my emails. Given the choice I would not use this company.
2026年7月3日
自発的なレビュー
Zenith Vehicle Contracts からの回答
Hi Andrew, I'm sorry to hear about the issues you've experienced throughout your contract. I appreciate how frustrating this must have been. While I'm pleased that support during the contract met your expectations, I recognise that this does not outweigh the wider issues you encountered. Please accept our sincere apologies for the inconvenience caused. Your feedback has been noted and will be shared with the relevant teams as part of our ongoing review of service standards. If you still require assistance with the vehicle collection, please contact us at complaints@zenith.co.uk and we will look into this for you. Michelle@Zenith
Easy process to order vehicle
Easy process to order vehicle, clear concise instruction / easy steps to follow
2026年7月15日
Zenith Vehicle Contracts からの回答
Hi Russell, Thank you for your review and the 5 stars! We appreciate your feedback on our processes! Sam@Zenith
Zenith Vehicle Contracts からの回答
Hi Chris, Thank you for the 5 star review! We are glad to hear of your feedback on our colleagues and services! Sam@Zenith
Zenith Vehicle Contracts からの回答
Hi Charles, thank you for your review! We are glad to hear of your feedback on our selection! Sam@Zenith
Zenith Vehicle Contracts からの回答
Hi Paula, thank you for your feedback and the 5 stars! We're pleased to hear that you found the site easy to access and straightforward to use. We appreciate you taking the time to share your experience with us. Michelle@Zenith
Didn't get a call back.
Didn't get a call back.
Incorrectly quoted my mileage now you want me to pay more.
Send email with personal data to an incorrect email address.
2026年7月14日
Zenith Vehicle Contracts からの回答
Hi Steven, I am sorry to hear about the issues you have experienced, particularly in relation to not receiving a call back, concerns regarding your mileage being quoted incorrectly, and your personal data being sent to an incorrect email address.
I appreciate how frustrating these issues must have been.
We would be happy to investigate your concerns further. If you would like us to review the matter, please contact us at complaints@zenith.co.uk with your details and any relevant information, and a member of the team will be pleased to assist. Michelle@Zenith
My dealings with zenith from start to…
My dealings with zenith from start to fimish was fantastic.
2026年7月14日
自発的なレビュー
Zenith Vehicle Contracts からの回答
Hi Neil, thanks for the 5 stars and for taking the time to share your feedback. I am delighted to hear that your experience was fantastic from start to finish. We are committed to providing the highest level of service throughout the customer journey, so it is great to know that we met your expectations. Michelle@Zenith
Salary sacrifice car woes
Salary sacrifice car. Have had major issues with the car, it has had to go back to the dealer multiple times with issues, including where it just stopped in the middle of the road with a drivetrain fault. It is now back in the garage with another fault. I have lost faith in the car. Another issue is the car was hit by a third party when parked and unattended. I provided zenith with the full details of the third party. Now they are taking my excess from me claiming their insurers are saying they have no third party to claim against. Absolutely shocking service. I cannot wait for this lease to be over so I can walk away from them. Avoid at all costs.
2026年7月14日
自発的なレビュー
Zenith Vehicle Contracts からの回答
Hi Peter, I am sorry to hear this. If you would like us to look into this further for you, please contact us at complaints@zenith.co.uk Michelle@Zenith
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