I was contacted in advance to let me know the car was ready and also received a call on the day of delivery advising that the driver would arrive within 30 minutes, so I was kept well informed thr... ãã£ãšèŠã
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If there was an option to select zero star rating i would have done that. They were the most non professionals people you can come across. I ordered new car from them and it was ready for delivery at... ãã£ãšèŠã
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I had never leased a company car before so contacted the customer service number and spoke to Thomas. I told him about my non negotiables and he was able to find brands of cars and also provide some t... ãã£ãšèŠã
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Site a bit slow, switching from different pages and also could do with a function to highlight what info you are missing to move on to next step. However good variety and very clear photos and info on... ãã£ãšèŠã
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The UK's leading independent leasing, fleet management and vehicle outsourcing business. Are you a driver? Please direct queries to our customer service team.
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Number One, Great Exhibition Way, Kirkstall Forge, LS5 3BF, Leeds, è±åœ
- 0344 848 6462
- hello@zenith.co.uk
- www.zenith.co.uk
4.1
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My dealings with zenith from start toâŠ
My dealings with zenith from start to fimish was fantastic.
2026幎7æ14æ¥
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Zenith Vehicle Contracts ããã®åç
Hi Neil, thanks for the 5 stars and for taking the time to share your feedback. I am delighted to hear that your experience was fantastic from start to finish. We are committed to providing the highest level of service throughout the customer journey, so it is great to know that we met your expectations. Michelle@Zenith
Salary sacrifice car woes
Salary sacrifice car. Have had major issues with the car, it has had to go back to the dealer multiple times with issues, including where it just stopped in the middle of the road with a drivetrain fault. It is now back in the garage with another fault. I have lost faith in the car. Another issue is the car was hit by a third party when parked and unattended. I provided zenith with the full details of the third party. Now they are taking my excess from me claiming their insurers are saying they have no third party to claim against. Absolutely shocking service. I cannot wait for this lease to be over so I can walk away from them. Avoid at all costs.
2026幎7æ14æ¥
èªçºçãªã¬ãã¥ãŒ
Zenith Vehicle Contracts ããã®åç
Hi Peter, I am sorry to hear this. If you would like us to look into this further for you, please contact us at complaints@zenith.co.uk Michelle@Zenith
Mal is SO helpful
2026幎7æ14æ¥
Zenith Vehicle Contracts ããã®åç
Hi Grace, thanks for the 5 stars! We're delighted to hear that Mal was so helpful. We know how important it is to receive support from someone who is knowledgeable and approachable, and it's wonderful to know that Mal made such a positive impression. We'll be sure to share your kind comments with them. Michelle@Zenith
A really clear and straightforwardâŠ
A really clear and straightforward process.
The site was easy to use and all options were clear.
2026幎7æ13æ¥
Zenith Vehicle Contracts ããã®åç
Hi Oliver, thanks for the 5 stars! We're delighted to hear that you found the process clear and straightforward, and that the website was easy to navigate. It's great to know that the available options were presented in a clear and understandable way. Michelle@Zenith
Zenith Vehicle Contracts ããã®åç
Hi Sathiya, thanks for your feedback and the 5 stars! We appreciate your comments and will continue working to provide a positive experience. Michelle@Zenith
Great Omni-Channel Experience
Sales support from Lewis underpinned the nuanced aspects of vehicle choice and cherished plate assignment, helping to make the overall customer journey slick within varying channels of choice!
2026幎7æ3æ¥
Zenith Vehicle Contracts ããã®åç
Hi Craig, thanks for your feedback.
I'm pleased to hear that Lewis was able to support you throughout the vehicle selection process and with the assignment of your cherished plate. It's great to know his assistance helped make your experience smooth and straightforward.
I will ensure your comments are passed on to Lewis. Michelle@Zenith
Easy to book and clear description ofâŠ
Easy to book and clear description of the car, the benefits associated with it. Process is quite quick.
2026幎7æ2æ¥
Zenith Vehicle Contracts ããã®åç
Hi Debarati, thanks for the 5 stars! We appreciate you taking the time to share your experience and are delighted that the process met your expectations. Michelle@Zenith
Poor service from start to delivery
Poor service for start to delivery. Ordered a used car. Delivery of car was particularly poor. Car was not prepared at all. Zenith did provide compensation which was not at a level I was happy with. Speaking to colleagues they experience similar issues.
2026幎6æ16æ¥
Zenith Vehicle Contracts ããã®åç
Hi Zeeshan, Thank you for your feedback. We're sorry to hear that your experience, particularly the vehicle preparation and delivery, did not meet your expectations. We appreciate you taking the time to share your comments, as feedback like this helps us identify areas where we can improve our service. Michelle@Zenith
Fantastic support from the teamâŠ
Fantastic support from the team regarding delivery timelines thank you.
The website was also great to use and easy to understand!
2026幎6æ29æ¥
Zenith Vehicle Contracts ããã®åç
Hi Sophie, thank you for taking the time to share your feedback.
We're delighted to hear that the team provided fantastic support and kept you well informed regarding delivery timelines. It's also great to know that you found our website easy to use and understand, as we continually strive to make the customer experience as simple and straightforward as possible.
We really appreciate your kind comments and will ensure your feedback is shared with the team. Michelle@Zenith
Such an easy website to navigateâŠ
Such an easy website to navigate across. Nothing was to complicated.
2026幎7æ6æ¥
Zenith Vehicle Contracts ããã®åç
Hi Hazel, we're delighted to hear that you found our website easy to navigate and straightforward to use. Making the process as simple and user-friendly as possible is important to us, so it's great to know we've achieved that for you. Michelle@Zenith
Lack of communication
My car order was rejected but I wasn't notified until I phoned to check two weeks later.
2026幎6æ19æ¥
Zenith Vehicle Contracts ããã®åç
Hi Allen, Thank you for your feedback. We're sorry to hear that you weren't informed when your vehicle order was rejected and that you only became aware of this after contacting us two weeks later. We understand how frustrating this must have been, and we appreciate you bringing it to our attention.
Your comments will be shared with the relevant team as we continually look for ways to improve our communication and customer experience. Thank you for taking the time to let us know about your experience. Michelle@Zenith
Pleasant experience
Good morning, just a quick reflection on my experience with Zenith.
I've been hopping on and off the website for some time, trying to make a decision. Layout and usability of the site made it really easy, gave me most of the information I required and in case of any questions, team on the other end was very responsive, supportive and knowleadgable.
Service was easy to use and pretty straightforward, communication is great and so far with my journey into the ordering process I cannot fault any single bit.
I have not yet received my vehicle, so perhaps it may be too early to say, and as it stands I would give it 10/10.
Thank you.
2026幎6æ28æ¥
Zenith Vehicle Contracts ããã®åç
Hi Stefan, thank you for your kind feedback. We're delighted to hear that you've found the website easy to use and that our team has been helpful, responsive and knowledgeable throughout the process.
We're pleased your experience has been so positive so far and look forward to ensuring the rest of your journey, including delivery, is just as smooth. Michelle@Zenith
Very simple process although stillâŠ
Very simple process although still waiting for delivery date
2026幎6æ26æ¥
Zenith Vehicle Contracts ããã®åç
Hi Barry, we're pleased to hear that you found the process simple. We understand that you've already been in touch regarding your vehicle delivery, and we appreciate your patience while this is being progressed. Michelle@Zenith
Smooth start to the process
Just wanted to give a shout out to Thomas Quinn, its been my first experience with Zenith and ordering a car and he couldn't of been more helpful. Prompt with responses and really informative making the start of the process smooth and easy. Thanks.
2026幎7æ1æ¥
èªçºçãªã¬ãã¥ãŒ
Zenith Vehicle Contracts ããã®åç
Hi Danielle, we really appreciate you taking the time to leave us a review and 5 stars too! It's really great to hear such positive colleague feedback & I'll ensure to pass this onto Thomas's manager. Thanks again & hope you enjoy your new vehicle once it's ready for delivery! James@Zenith
Always helpful and responsive
2026幎6æ23æ¥
Zenith Vehicle Contracts ããã®åç
Hi there, thanks for leaving a 5 star review, we appreciate your feedback! James@Zenith
Broadly ok
Broadly ok. Very difficult to log into the portal. Give hyperlinks to take you to the right area. Team very good.
2026幎6æ20æ¥
Zenith Vehicle Contracts ããã®åç
Hi there, I'm sorry to hear you encountered difficulty when attempting to log into the portal, however it's great to hear the team were on hand to assist. Please feel free to reach out should you experience any issues in future. James@Zenith
Easy and User-Friendly Website
Easy and User-Friendly Website. Any correspondence has been easy and quick.
2026幎6æ28æ¥
Zenith Vehicle Contracts ããã®åç
Hi Ryan, it's great to read your feedback on our website. Thanks for leaving us a 5 star review! James@Zenith
Always a very quick response to helpâŠ
Always a very quick response to help answer my question, happy with the overall experience and price of the car I have ordered.
2026幎6æ25æ¥
Zenith Vehicle Contracts ããã®åç
Hi there, thank you for the 5 star review! We appreciate your feedback and look forward to handing over your vehicle soon. Enjoy your new car! James@Zenith
Their customer service team are so onâŠ
Their customer service team are so on the ball, it's unreal
2026幎6æ17æ¥
Zenith Vehicle Contracts ããã®åç
Hi Andrew, thanks for the 5 stars and the great feedback! We are pleased to hear your positive comments about our customer service team and their attentiveness. Your feedback is greatly appreciated and will be shared with the team. Should you require any assistance in the future, please do not hesitate to contact us. Michelle@Zenith
Do yourself a favour and avoid.
Do yourself a favour and avoid.
We are locked in a battle of whether I have to get the car MOTd before returning it.
Their T&C's clearly don't require me to do so, but they have an internal policy that it wants 30 days on it.
It's impossible to have a conversation with anyone who can get beyond "it's policy" as though their internal policy is in any way binding on me.
Apart from the agro this is causing me now, I suspect it's symptomatic of their general way of working. I won't go near them again.
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update since vendor response
I contacted the email they requested, and just got more of the same.
This is weaponised incompetence. They are clearly just badgering me to do their job for them.
Shame I can't cut it below 1 * to be honest.
============
2026幎6æ24æ¥
èªçºçãªã¬ãã¥ãŒ
Zenith Vehicle Contracts ããã®åç
Hi James, thank you for your feedback.
Weâre sorry to hear about your experience and the frustration this situation has caused.
We appreciate your comments regarding the MOT requirement and understand your concerns around the terms and conditions versus our internal processes. Our intention is always to ensure clarity and consistency for all customers, and we regret that this has not been your experience on this occasion.
We would be happy to review your case in more detail and provide further clarification. Please contact us directly at complaints@zenith.co.uk so that we can investigate this for you. Michelle@Zenith
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