Zezgo レビュー 

I was charged almost $300 for their insurance even though I already have my own coverage and had paid extra through the booking site for insurance. Then they added another $80 for tolls. After returning the car, they claimed I damaged the vehicle and charged me $750 with no proof, refusing to show the previous time‑stamped photos.This place is a scam. It’s not even located at the airport, which no one mentions during booking. The car itself was disgusting stains everywhere and a terrible smell.Pay the extra money and go with a reputable company. This was the worst rental experience I’ve ever had.

Do not deal with them at all. When I arrived at the office(sofia airport, in Bulgarien), instead of getting the car I had reserved, they started demanding a higher price using flimsy excuses. The car I had booked wasn't even there; instead, there was another vehicle that wasn't fit to drive. I was forced to go to a different agency to rent a car.

I can only strongly advise against renting a car from CarJet / zezgo in Sofia. By far, it was the worst car rental experience I have ever had anywhere in the world.
The disaster started already at pickup: As agreed, I was supposed to pay a deposit of €1,000 with my Mastercard. This was clearly stated in the contract. On site, my card allegedly “did not work” – a very strange claim, because I immediately checked via my phone and laptop whether the card was blocked or if I had reached a limit. Neither was the case. I then called my bank in Germany. They confirmed that there had been no attempt whatsoever to charge €1,000 to my Mastercard. In other words, the payment was not even tried.
I was not allowed to pay the deposit with my Maestro card, since this was explicitly excluded in the contract. Particularly absurd: That same morning I had used my Mastercard for shopping without any problem, and after the car rental ordeal I could also pay with it without difficulties – which I had to do quickly, as the fuel tank of the car was empty.
In order to get the rented car at all, I was “offered” an alternative: I had to take out a fully comprehensive insurance for an additional €570, which I suddenly was allowed to pay with my Maestro card. Without this extra insurance, I would not have received the car. In practice, I had no choice: either I pay €570 extra, or my reservation is worthless.
On top of that, the originally booked Toyota Aygo was simply crossed out in the rental contract and replaced by a handwritten entry of “Skoda Fabia” – with no explanation. Then I was handed the car: completely dirty inside and out, covered in dents and apparently already involved in at least one accident. I would expect such a condition on a scrapyard rather than at a supposedly serious car rental company. Naturally, I did not want to accept the car in this state. The casual response: I was welcome to wait five hours until some returned vehicle might become available – they had nothing else. In order not to waste even more time, I had no choice but to accept this “car”.
When I opened the trunk, I encountered the next low point: there was an industrial vacuum cleaner lying inside, the trunk was filthy, with lots of small stones, as if they had been vacuuming the street with it. When I finally drove off, I immediately noticed that there were loud noises from the front left every time the road was uneven – the shock absorber seemed completely defective. As already mentioned, the tank was empty, so I had to go straight to a petrol station. Doing a round trip through Bulgaria with such a vehicle was simply unbearable.
The final highlight came from the police: I was pulled over because, according to the surveillance cameras on national roads and motorways, numerous photos had been taken of my car – apparently it did not have a valid technical inspection (TÜV). After I managed to connect the police with the car rental company, the issue was somehow resolved within an hour, but the mere fact that I was driving around in a car that was not properly certified tells you everything you need to know about this company.
For me, one thing is clear: this was definitely the last time I rented a car from CarJet / zezgo. I strongly advise everyone to stay away from renting any vehicle in Sofia through CarJet / zezgo.

0 strellas ⭐️¡CUIDADO! Es una estafa total.
Cargos falsos de gasolina y peajes.
Reseña:
No utilicen esta compañía, es una estafa absoluta. Al igual que a muchos otros, me robaron $301 en el mostrador usando tácticas engañosas. Primero, rechazaron mi propio dispositivo EZPass para obligarme a pagar el sistema de peajes de ellos. Segundo, me cobraron por adelantado un supuesto "servicio de gasolina barata", pero antes de entregar el carro me exigieron devolver el tanque completamente lleno. Es decir, ime cobraron el tanque de gasolina y aun así tuve que pagarlo yo en la gasolinera!
Tienen un esquema abusivo de cobros duplicados y tarifas ocultas. Eviten pasar un mal rato y perder su dinero, reserven con compañias reconocidas.

( 0 ) ⭐️
WARNING! Absolute scam. Fake gas and toll charges.
Review:
Do not use this company, it is an absolute scam. Just like thousands of others, I was scammed out of $301 at the counter through deceptive practices. First, they refused to accept my own EZPass transponder just to force their expensive toll system onto me.
Second, they charged me upfront for a
"prepaid cheap gas option," but before returning the vehicle, they still demanded that I fill up the tank myself.
They literally charged me for fuel and forced me to pay for it again at the gas station! They operate on duplicate charges and hidden fees. Save your money and your peace of mind-book with a reputable rental company instead.

After arriving to a dirty run down she'd looking place, I could overhear an argument with another customer over extra charges. When it came to me, they tried to do the same by nearly doubling my cost. After now arguing myself with the manger or owner, I was then told in a smarmy way, to leave as he no longer is going to give me the car I had paid for. Out of desperation (as we had a small (family with us) I agreed to pay the extra charges as I was at breaking point, however at this n point he then wanted an additional £1000 (cash only) to get the car and wouldn't budge. We then had to leave to go all the way back to the airport and upon passing the cars in his yard, they looked all beat up and worn out. Please don't have the start to your holiday that we did by using this horrendous company.

scam. hidden fees. rude staff. got 2 insurances and they still wanted more on top of the rental cost, 2 insurances and wanted a 1500$ security deposit. RUN

Worst experience ever. They charge you and don’t tell you. Charged me $200 even though my insurance covers it and I told them no. Lied and had me initial things that were not actually what they were telling me. Would not give me a receipt. Then charged me after we returned the car for $71, it was full of gas so no clue why they charged me. Do not book through them or Expedia.

As everyone else is saying - avoid this company. Our rental car was dirty, broke down on the highway, and they charged a “compulsory” extra $300 for insurance on top of the weekly rental price despite me showing them my own car insurance cover. To top it all off, after I called them 2 days after taking the car to tell them there was an engine fault (which they said was a manufacturer fault) and then the car actually breaking down the day before returning it, not a single apology was given. The shuttle driver was the only positive experience.

1. The first car they gave me had many faults including completely loosing breaks on the road.
2. Second car also had electrical issues including gas meter, which they used against me claiming that the tank was not full at return and they wanted to overcharge me. They forced the way to the gas station just to notice the tank was indeed full.

Very rude people, and very poor customer service on top of very poor car conditions. Never going there again

WORST EXPERIENCE EVER! DO NOT RENT A CAR HERE!
1. We received a dirty, damaged and unsafe car that was not in proper working condition. We called the rental company after the engine warning light came on because we were concerned that we should not continue driving. We were told that everything was fine and that we should not worry. However, just a few kilometres later, the car started stalling while we were driving on the road. Despite this, we were instructed to drive the car back to the rental office, which put us in a dangerous situation on the road.
2. We received an unjustified speeding “fine” for allegedly exceeding the speed limit, supposedly measured using the GPS built into the car. We do not believe this charge was justified and were not provided with sufficient evidence to support it.
3. Last but most importantly, we had serious problems getting our deposit back. The money was initially returned to us, but the following day it was charged again. This resulted in numerous phone calls, a lot of stress and wasted time. The customer service was unpleasant and unhelpful, and our requests to have the deposit returned were repeatedly ignored...

I don't write reviews. I'm writing this one because what Zezgo did in Orlando crossed the line from bad service into something I believe was deliberate.

It took over an hour to get picked up. The booking confirmation gives you a phone number; call it and you get an automated message telling you to go to a specific pickup location. We went there and stood in the heat with our kids for 25 minutes. Nobody came. I called back and waited to reach an operator — the voicemail box was full. On the third call I found a way around the automated system and finally reached a real person, who told me, "Oh, you just need to call us to come get you, we'll be there in 15 minutes." That information appears nowhere in the confirmation, nowhere in the recording, and nowhere at the pickup point. So we stood outside in Florida heat with children for an hour because Zezgo can't be bothered to put one accurate sentence in their own booking email.

At the counter, the upsell barrage started. I declined coverage after coverage. At the very end they added something they called a "partial damage waiver." When I told the agent I did not want it, he told me that by law, in the state of Florida, I was required to accept that coverage. That is not true. I said I didn't agree with it. He wouldn't release the car. I signed it because I had two kids, no transportation, and no other option — which is exactly the position that tactic is designed to create.

Then I got the receipt at the end of the trip. Zezgo's own paperwork lists that charge in the optional column. Their own document contradicts what their agent told me to my face to get me to sign.

I disputed the charge with my credit card company. Zezgo's response was that I signed the agreement. That's it. They forced a signature with a false statement about state law, and then pointed at the signature as their defense. They are not disputing what happened — they're relying on it.

To be clear about what I'm asking for: a refund of the "partial damage waiver" charge I was told was legally mandatory and which their own receipt identifies as optional.

This is the worst customer service I have ever experienced, both at the counter and in how they've treated a customer who came to them with a legitimate complaint. Do not rent from Zezgo. Not at any price.

This company is a Scam. You pay for a rental then get there and are told you are "required" to pay $16 dollars a day for sunpass whether you intend to use it or not. This is just on of the many extras the require. The longest toll road in Orlando will cost you about $4 dollars if you travel the full way. You could do that 4 times a day before getting to 16 dollars. On top of that they are very rude and because you are trapped there they have you with few or no options. Run from this company do not use unless you are prepared to pay three to four times the paid price.

We rented a car through a travel ahency. . I never heard of zezgo but it’s Costa Rica. The car was old and worn. It broke down. Our second car smelled and was also old. The back brake started squealing immediately. I believe, renting through a better known agency is best for anyone renting a car in Costa Rica.

We rented with this company . Before arrival paid $200 and when we arrived they tried to make us pay an additional $250 for insurance. Then the worker said pay $1000 for the insurance and it would be given back once the car is given back. The worker tried to be misleading and tried to get us to pay the extra $250 and we would not get that money back at all. THIS PLACE IS A SCAM! Once we returned home, we were charged $335 for a smoking fee, a week after we returned the car. We did not smoke within the car. We attempted to call the company multiple days and there was no answer. When we finally got in touch with them the worker said they have a video of us smoking within the car. We asked for the video, she then said they have a picture of dust. When asked for the picture none was provided.

Horrible forcing 500,000 usd policy for Nissan kicks...its a Nissan ridiculous paying 360 extra for 7 days insurance i have full coverage for 2026 only paying 303. Never again there will be out of business very soon we, as a people must boycott this nonsense. Disgusting

First of all, this car rental place is NOT at the airport which we were surprised to find out. When we got there by shuttle, we were told they needed to see our insurance declaration page. Was informed we didn't have enough coverage and had to pay an extra $200 fee. The guy talked so fast we barely understood him. I still don't know exactly what all we were charged for! But we were stuck because we needed the car. The car was decent- a stripped down Honda Accord. They don't open until 8am. We had to catch an early flight home so we ended up getting an Uber back to the airport. Would not recommend!

Le 22 juillet mon beau fils m'appelle car pas de navette , personne de la société n'est présent pour le prendre en charge à l'aéroport de Thessalonique, il téléphone encore et encore, on dit qu'on vient le chercher mais rien, plus de deux heures d'attente personnes, mon épouse qui est grec à téléphoné on dit qu'on vient mais toujours personne. Pour finir je vais chercher mon beau fils à l'aéroport car je suis en Grèce à Néa Moudania. Compagnie à éviter, ne fait rien pour les clients, prix compétitifs je veux bien croire car ils sont inexistants. Je vous conseille de prendre des locations de voitures connues et fiables.

Ne loué jamais chez eux
Prix bas
Pas de comptoir une webcam en visio
Si ça ne marche pas un gars que vous avez l air de faire chi... Vous prends en charge .
Véhicule en mauvaise états, grince .
La surprise du chef
Après avoir pris une assurance supplémentaire
Ils me prélève 67€ sans m expliquer à quoi cela correspond,comme ça pour le plaisir sûrement.
Service inexistant personnel blazé,
Comme le dirait Gand alf
Fuyez pauvre fous.

My experience with Zezgo was far below expectations. The rental process was confusing, communication was poor, and customer support was difficult to reach when assistance was needed. Instead of enjoying my trip, I spent valuable time dealing with issues that should have been handled by the rental company. A customer should feel confident and supported throughout the rental experience, but unfortunately that was not the case. I hope the company improves its customer service, transparency, and overall rental process to prevent future customers from facing similar frustrations.

My tires were all low on air. The Zezgo shuttle never came to get us while other rental companies were coming back for a second and third time. They originally tried to give me a car with a broken side/rear view mirror control. Awful. They have all sorts of fees that make no sense that they added on before I could leave with the car too. Dangerous. Shady.