Zezgo レビュー 5,043

This place is a complete scam. I booked through Expedia and they refused to give me a car when I got there. I talked to several other families having issues with them as well and had to get a car elsewhere.

If I could give zero stars, I would.

Waited 1.5 HOURS at Fort Lauderdale–Hollywood International Airport (FLL) for a shuttle while every other rental company ran like normal. Zezgo showed up once. That’s not a delay that’s incompetence.

Tried calling? No answer. Mailbox full. “Customer service” doesn’t exist.

Pickup was total chaos no staff, no organization, people cutting in line with zero control.

After nearly TWO HOURS, we finally got to their location. Check-in was painfully slow, and the employee clearly didn’t care. The entire room was full of frustrated customers.

Car was beat up, full of scuffs/dings, and only 3/4 tank of gas.

Then the breaking point:
Came back later that night and the car was INFESTED with German cockroaches. Completely unacceptable.

Tried calling again — nothing. Even Travelocity couldn’t reach them.

We ended up renting a completely different car from the airport just to avoid being stranded.

Avoid Zezgo at all costs. This company should not be operating like this.

I'd give it no stars or negative stars if I could. It's offsite and we waited about 40 minutes for the driver to show up who didn't speak any English and looked at his phone as we were driving, the whole time. Got to the rental counter and the dude is wearing a baseball jersey and informs me of some ridiculous insurance requirements and when I pulled up my policy, which is progressive and well known and reliable, of course my coverages weren't good enough. I tried to see if I could call my agent and add temporary coverage to satisfy their unrealistic coverage and they informed me that it had to be in place 10 days prior. The result, I had to pay $250 to purchase their insurance or get a ride back to the airport and find another car. It was blackmail, I had my family of 5 with me and that wasn't an option and they knew it. They were rude and smug about it on top of it, do not ever use this company to rent a car, you will regret it.

The car dealer demanded $285.34 for insurance for two weeks. When I asked why it was so expensive, he said the insurance covered everything. After returning the car, I discovered a scratch on the bottom of the bumper. It was caused by the drainage system in the Dominican Republic. On one street, it was so deep that it touched the lower part of the bumper. When I returned the car, he said that this was exactly what wasn't covered by the insurance and demanded an additional $150 (10,000 Dominican pesos) for the damage. I couldn't find this information anywhere in the contract or on the website. I had previously rented cars in the Dominican Republic, and my expenses for a similar car were $30 per day for the same vehicle. I also had a similar problem, and they only asked me for $20 for the same damage. This is a clear increase in the price of insurance that turned out to cover nothing and an inflated claim for the damage I caused.

Terrible service, make you pay for extra insurance even though we have full coverage. Creepy workers! As a tourist the location is unsafe and far from airport. Stay away from this rental company.

I had a very disappointing experience with ZezGo Car Rental. I chose them because the booking was tied to Expedia, which gave me a sense of trust—but that turned out to be misplaced.

At pickup, I was told I had to purchase additional insurance costing over $500 because my personal policy didn’t meet their $500,000 coverage requirement. This was despite confirming with my insurance company that I was fully covered. The situation felt misleading and left me with no real choice but to pay.

The vehicle itself was in poor condition, with visible scratches and dents, and no one walked me through the car or documented its condition. At drop-off, there was also no inspection to confirm the fuel level or check for issues, which is concerning as a customer.

I also noticed several other customers expressing similar frustrations during both pickup and return. Because the location is off-airport, you’re essentially stuck unless you want to pay additional transportation costs, which adds to the pressure.

Overall, the experience felt unprofessional and lacking transparency. I would not use ZezGo again, and I would be cautious booking through Expedia when it involves third-party rental companies like this.

This was for the Tampa location on Dr. Martin Luther King Blvd. it was in an office with multiple rental company. They aren’t even listed on your location list which adds to the suspicion of a scam.

Avoid this Car Rental company like the plague. It is shady. Just trying to find their shuttle from the Miami Airport to their off-site lot is an ordeal, the checkin process takes forever, and fees above and beyond what you signed up for are added. Then they send you out to their lot and the car you have keys for is nowhere close to where they told you it was parked. If you have issues once you leave the lot, do not expect anyone to answer the phone number they gave you and their voice mailbox is full. Any email you send them returns as undeliverable. I got signed up with Zezgo thru Expedia and they definitely need to do a better job of vetting their business partners. Don't do it! Book with a reliable rental agency

I will never rent from these thieves again. I paid for my rental through Expedia. Zezgo drove us miles away from the airport, in the middle of nowhere. Then told me it would be $497 more for “fees”. I contacted Expedia and they said there was nothing they could do. The Expedia customer service person said I was the 6th complaint just that day that he had about Zezgo. He said “never rent from them”.

If you booked with this company, so sorry. Off site from Tampa International with a run down van. Expedia booked this for us and wouldn't allow a change (package deal). When we arrived, sketch building to begin with. Then our State Farm Ins wasn't good enough; wanted us to buy theirs with 500K liability. Toll road coverage was $19.99 a day. We said no thanks and left with a couple guys who had just dropped their car off after succumbing to the up charges. We road the van back to the airport and in less than 5 minutes had keys to a midsize in our hands from Enterprise for less than the Ins upcharges. Gonna be trying to get our money back from Expedia.

They wanted to charge an extremely high rate for insurance and wouldnt allow to use my own insurance. They also have hidden fees, rude staff. A group of 10 people who shuttled from Tampa Airport turned around after hearing and experiencing the same results. We returned to the airport and sought out trusted rental car options

Scammers alert ‼️ Horrific experience ! ! Causing pain suffering and ptsd !!! This is not a business it’s a robbery . Booked a packages deal with Expedia . made up lies and unethical penalties for an additional 426 dollars because of gas, tolls and insurance that was not required … there was no transparency. The down deposit was not for down deposit. It’s money that you will never see again. They will make ups any lies and charge you for it and high jack your deposit Beware !!!

AVOID ZEZGO! We were unfortunate to book a car rental in Tampa, Florida with Zezgo as part of a package via Expedia. This Zezgo is inconveniently located 6+ miles from the airport…so be prepared to take a cab to the Zezgo Tampa office!

Even though we provided a copy of the comprehensive collision coverage from our auto insurance company, the Zezgo representative said they REQUIRE $350 for additional insurance! The rep was very unprofessional. For every rental, ZEZGO demands that each customer pay this fee which insures their rental vehicle for $500,000 in liability.

Since it was a Saturday/holiday weekend and the other area rental car businesses had already closed, we had no options.

After we returned the rental car, a Zezgo shuttle took us back to the airport. The driver was impatient and rude, slamming the van doors behind us.

This business is completely unethical and shady. They partner with Expedia to scam tourists. Also, their rental car inventory appears to be EXTREMELY limited. Beware.

Terriific bad experience.
First to pick up the car i had to travel fae from the airport. Was not on the rental center área, was more outside.
2nd the place was a mess and the service was really bad.
3er at the moment of pick up they obligated me to pay usd 400 as an insurance . Without this, they were not able to give me car.
4th the car was in bad condition. A lot of paintings details and very dirty inside.
THE WORST COMPANY IN THE WORLD.

Reserved a car from Zezgo thru a package deal on Expedia. They usually show the logo of the carrier next to the price and type of the car. This time Expedia was only showing the price and type of car. I didnt see who the carrier was. I booked the package and later saw the carrier was Zezgo, a company I never heard of. At the airport we found out the carrier was offsite so we took the shuttle bus to the carrier. At the carrier we were quickly told our insurance was not acceptable and we would have to buy insurance for an extra $140. Other people in line were being told to pay $200-300 and some were told their insurance was good but there would be a $1000 hold on their credit card. I called Expedia and asked to be booked with another rental carrier but they refused and instead offered me $70 for my troubles (which I never got). Zezgo was banking on me giving in being I was stranded out of town, away from the airport with my wife, son and luggage.. I did not take the bait, I tipped the shuttle driver to take me back to the airport and booked with Enterprise, who had a car available. This company is predatory and should not be patronized. Expedia should sever ties with them as it is not in their best interests to screw their own customers like that

Scammers! Unreliable, Horrible customer service, hidden charges and fees designed to scam people. They take advantage of bookings through Expedia that selects default drop off timings and even though you pay for the entire day, they will sneak in additional charges to charge you twice for same day the car gets dropped off. Beware of their hidden charges!!!

Zezgo car rental in Ft Lauderdale Florida is a scam company. I would give them negative stars if I could. Don’t let the 1 star fool you. I highly recommend avoiding them and just going with a reputable company like enterprise or hertz. For starters, I booked a vehicle on expedia which zezgo advertised vehicle rentals at a low cost. My total rental was roughly 100 dollars and paid in full at the time I booked. When I arrived in Florida the girl at the desk said they do not honor anything from expedia. So they falsely advertise on Expedia just to get you in their store. Then I ended up paying almost 300 dollars for the rental and a 1000 dollar deposit. When I returned the car they accused me of scratching the car and that I would not be getting my 1000 dollar deposit back. I absolutely did not scratch their car and they have no proof that I did. This is a dishonest company with terrible customer service. Scam, fraud, do not use this company!

Absolute scam! We thought we got a great deal with the flight/car bundle. Only $40 more. Well of course it is. First, it’s not at the airport, so you wait forever for a shuttle bus. Then, they need your insurance declaration page. Would have been nice to know ahead of time. Then you need $500k liability coverage which nobody has. So they try to make you pay $500 for their coverage. We said no thanks and left. Total scam! Tampa location.

I recently rented a vehicle from this company and had a very disappointing experience. Although I prepaid using a rewards card and expected some additional fees, I was blindsided by an extremely high insurance charge that had not been made clear during booking. I was told this information was “in the disclosure,” but the cost was far beyond anything I’ve encountered with other rental companies, where my personal or credit card insurance has always been accepted without issue.
The insurance fee alone was nearly the cost of another full rental. After a long day of travel with my children, I felt pressured to proceed rather than attempt to find another company.
Several other concerns stood out:
- The shuttle to their offsite location was in poor condition.
- Customer service was unfriendly and unhelpful.
- Phone numbers and website links led nowhere, making the company difficult to contact.
- The facility itself felt run-down and unprofessional.
- The vehicle had low tire pressure on all four tires, and the fuel tank was not full despite being told to return it full.
While the car itself functioned fine, the overall experience felt misleading and poorly managed. I would not rent from this company again.

I only wish I had come across the many other negative reviews beforehand. My rental was at their Tampa Bay, Florida location which isn't even on the list here.

Do not trust this company. Conveniently, when you call their number, no one is available, and when instructed to leave a message, the voicemail is full. Definitely the intention is NOT to NOT TAKE ANY CALLERS.