Zezgo レビュー 

If zero stars were possible, I would give them.
Zezgo at Chania airport is unknown and not findable. Not reacting to phone calls also the broker Orbit does not react. After 2 hours of looking and asking around we hired a car somewhere else.
NOT RECOMMENDED!

SCAMMERS!!! The worst of the worst as far as ethical companies go. They will force you into purchasing their insurance onsite, even if you have personal insurance that meets all of the posted requirements in the pickup office. The staff is horrible, the cars are not maintained (the maintenance required light was on at the time of pickup), and the unexpected costs that you will be stuck with are exorbitant. These people are literal criminals. DO NOT BOOK WITH THEM! Like seriously, don't do it.

I didn't actually take the rental car that I rented because of all the underhanded insurance up charges they tried to add. I rented the car through economy bookings that was my first mistake. It took quite a long time to get picked up at airport then when we pulled up it's connected to a cockfighting ring and was not super clean. This was in Puerto Rico and I'm so disappointed that this is how my vacation started. The staff that I talked with were nice enough while telling me all the add ones that I had to have so I told them I wanted to cancel. They at least did it on their end while economy bookings did not. Very unprofessional company. I should have checked their ratings first but Ive had good luck in the past with different rental car places. Would not recommend

They are scammers I had to pay every singl money for I took for my vacation in top of that a little scratch on the car that nobody but them can see cost me 7,000 pesos that is 260 dollars they are the worse don’t go to zezgo in boulevard d turístico del este km 5 higuey se llaman MODERCA RENT A C

First off, they are so far from the airport it's not funny. By the time the shuttle pick you up and take you to their office, you could rent a car at the airport and drive to bush garden. !!!
They they want you to purchase THEIR insurance even though you have coverage under you own policy. Just a ripoff if you ask me.

La experiencia fue súper agradable, el automóvil estuvo buenisimo! Muy buen funcionamiento, no nos dio ningún problema y cumplió con las expectativas.

La atención al cliente que recibimos de Mercedes Alex y brayan fue excelente 🙌🏻 nos atendieron muy bien desde el primer día.

I give them 1 start just because is not an option to give them 0, I need to talk to the managers didn't connect me to them, they never return the phone calls, overcharged and didn't want to provide a proper receipt with itemized items.

**★☆☆☆☆**

I rented a vehicle from Zezgo Orlando (Rental Agreement MCOA01-73301) and was disappointed with my experience.

When I picked up the vehicle, I specifically informed the representative that I carried automobile insurance through USAA and provided my insurance information because I did not need or want additional coverage.

After returning home and reviewing my rental agreement, I discovered that a $99.95 Partial Damage Waiver had been added to my contract. I also noticed that my insurance information was never entered on the agreement, despite providing it at the counter.

I contacted customer service, explained the situation in detail, and requested a refund of the optional charge along with an explanation of why my insurance information had not been recorded. Unfortunately, the response I received appeared to be a generic form reply that simply stated the insurance was sold at the counter and that no refund would be issued after the vehicle was returned. None of the specific questions I raised were addressed.

My concern is not simply the cost of the waiver. It is that an optional product was added when I had already provided proof of my own insurance coverage, and my questions about how that occurred have gone unanswered.

I encourage anyone renting from this company to carefully review every line of the rental agreement before signing, even after a long day of travel. Verify that any optional products you decline are not included and that any insurance information you provide is accurately documented.

Based on my experience, I cannot recommend renting from Zezgo Orlando.

Une expérience à oublier à Rabat-Salé
​Je ne recommande absolument pas cet aéroport si vous avez le choix. Mon passage par Rabat-Salé a été une succession de frustrations qui témoignent d’un manque total de professionnalisme.
​Accueil et personnel : un désastre
Dès l'arrivée, le ton est donné : le personnel au sol est d'une négligence consternante.
​Organisation chaotique
C'est le flou artistique le plus total. Les procédures d'enregistrement et de contrôle de sécurité sont interminables et mal gérées. Aucune fluidité, aucune communication claire,
Au-delà de l'accueil, l'aéroport lui-même ne donne pas une image reluisante.
​
Si vous voyagez via Rabat-Salé, préparez-vous à perdre patience. Entre l'indifférence du personnel et l'inefficacité générale des services, c'est une expérience épuisante qui gâche le début ou la fin d'un séjour. Un sérieux travail de remise en question et de formation est indispensable pour élever le niveau de cet aéroport.

Horrible experience. Traveled so long! Then employee states my liability on my insurance is to low. I have a 100,000 plan. He wanted 500,00 plan so that’s 350$ more plus 200 security hold. I refused. He made us go outside and would not drive us back to airport. This is a scam!!!!!

Monsieur Dahraoui,

En tant que Directeur de l'aéroport de Rabat-Salé, prenez-vous réellement connaissance des avis laissés par les passagers, qui sont également vos clients ? Sans passagers, un aéroport ne peut pas exister. Il est donc essentiel de prendre en considération leurs remarques et d'agir en conséquence.

À la lecture des nombreux avis publiés sur Google, il apparaît que les mêmes problèmes reviennent régulièrement, sans que des mesures concrètes semblent avoir été prises. Mon message a pour objectif d'attirer votre attention sur de graves manquements concernant le comportement de certains membres du personnel de l'aéroport, dont j'ai moi-même été victime.

Lors de notre dernier passage à l'aéroport de Rabat-Salé, ma femme, mes enfants et moi-même avons été confrontés à un comportement totalement inacceptable de la part d'un agent d'une société sous-traitante.

Cette personne a fait preuve d'un grave manque de respect, de courtoisie et de professionnalisme envers ma famille. Une telle attitude est indigne du service que les passagers sont en droit d'attendre dans un aéroport international.

Je suis conscient que cet agent n'est pas directement employé par l'aéroport, mais il représente néanmoins votre établissement auprès des voyageurs. Son comportement nuit à l'image de l'aéroport de Rabat-Salé et laisse une très mauvaise impression aux passagers.

J'ai pris soin de relever le nom, le prénom ainsi que le numéro de matricule de cet agent. Je suis en mesure de vous communiquer ces informations afin de faciliter votre enquête et permettre que les mesures appropriées soient prises.

Je regrette également qu'aucune excuse ne nous ait été présentée sur place, malgré le caractère inacceptable de la situation.

Ce type de comportement est un véritable poison pour l'image du Maroc et, lorsqu'il perdure sans réaction de la direction, il devient un véritable cancer pour la qualité du service et la réputation de l'aéroport. Il décourage les voyageurs, ternit l'image de l'aéroport et porte atteinte à l'hospitalité pour laquelle le Maroc est pourtant reconnu. Les premiers et les derniers souvenirs qu'un visiteur garde d'un pays passent souvent par son aéroport. Il est donc indispensable que des mesures fermes soient prises afin que de tels incidents ne se reproduisent plus.

Je vous demande de bien vouloir prendre cette réclamation au sérieux, de procéder aux vérifications nécessaires et de m'informer des suites qui lui seront réservées.

Dans l'attente de votre retour, je vous prie d'agréer, Monsieur le Directeur, l'expression de mes salutations distinguées.

Uwaga na tę firmę. Wyprowadzili się z lotniska w Chani i nikogo nie poinformowali. Grupa oszustów i nieprofesjonalnie dzialajaca. NIE POLECAM. Jak najdalej od nich.

Ashamed of Expedia to be part of the evil company!!
They are liars, thieves, and disgusting human beings!
No work ethic, no morals, just plain THIEVES.
NEVER, EVER USE THE CAR RENTAL ZEZGO! They are a true nightmare. They actually look you in the face and tell you your refund will be processed in 48 hours. Really????? NOT!
I no longer feel comfortable using Expedia, so I'm done with them as well!

Booking process

If I could give zero stars, I would. DO NOT go here! Do not waste your money.

They didn’t even come out to inspect the car when we picked it up or when we returned it. We made sure to take videos and pictures of everything because we didn’t want to be blamed for the existing scratches, damage, and stains that were already in the vehicle.

The pickup process was unbelievable. They literally opened a lockbox, told us how to turn off the alarm, and said, “Go find the car.” When we returned the vehicle, I specifically asked the employee if he was going to inspect it, and he said, “It’s all good,” without even looking at it.

Imagine my surprise when I got home and found an additional $250 charge on my card. Customer service was no help at all. Everything had to be handled through email, and they never even sent me a receipt—I had to request one after I returned home.

They then claimed the $250 charge was a smoking fee, stating there was a heavy cigarette smell and ashes in the car. This accusation was absolutely false. Neither my husband nor I smoke, and we had our two children (ages 3 and 12) with us during the entire trip. Why on earth would we allow smoking in a car with our kids?

I was furious. I called customer service, and they offered no assistance. I had to send additional emails and ultimately contact my credit card company to dispute the charge.

I would never use this company again, and I strongly advise others to think twice before renting from them. Also, beware of hidden fees. I originally booked the rental for $80, but by the time I picked up the car, I had already paid $252, and then they attempted to charge me an additional $250 afterward.

Save yourself the stress and rent elsewhere.

I had to dispute charges for the early drop-off fee and fuel. I received the car with the fuel under half and was told that's ok. A missing cup holder cover and a dent in the car. I took pictures of everything. During pick-up, I showed a copy of my return flight info, 7:40 am, thinking I could return it before my flight, but the Zezgo Los Angeles Airport was not open, and as a result, I missed my flight. When I returned the car, the Zezgo employee took the rental car Keys at the (8:00 am opening time) and told me that I could board the shuttle. I did not receive a receipt showing what time I dropped it off.

Complete scam. The so called business looks like an old run down car lot. They're were hidden fees and the customer service was extremely shady. If booking through Expedia, please do not book this place. Be safe out there everyone.

I booked the reservation for 15 dollars per day. Then the agent said he needs to charge me 80 dollars per day for the accident insurance while I have my own car insurance and credit card for damage and loss protection. Just let this business f**SK off and out of business then.

They would not give me the car which I had paid for and had all the documentation for.
They would not refund me or help me in any way.
They should be behind bars.

Advantage Rent a Car via Zergo just charged me a $250 "smoking fee" when NONE of us in the car smoke, and there was no evidence of smoking when we got the car (my wife is sensitive to cigarette smoke, and we would have returned it). Despite my protestations, they will not refund. I think it's a scam for them to rip us all off. AVOID Advantage and other Zergo-managed car rentals in Orlando.