ZoneAlarm レビュー 126

I feel totally ripped off , paying out £119 for the initial product , allowing them to access my computer, then after a couple of months , they rang to say the updates would not install and said they need another £129 to allow them to do this , yesterday they rang again to say they could not install the updates, I put my foot down, I have told them I am not happy to stick their product where the sun doesn’t shine , I have never in all the years had any issue using mcafee , so I have paid almost £250, for what ? As soon as I got off the phone he or someone took the shortcut from my desktop , but I had already got mcafee back and that picked up a threat from guess who ? Yes zonealarm and it quarantined and removed it phew , STAY AWAY KEEP YA MONEY ,AND KEEP THEM OUT OF YOUR COMPUTER !

Worst company I have ever dealt with in every way. They call you ask you for money and completely messed up my computer. Stay well clear

I bought ZA Extreme Security - installed on Win7 and Win 10 machines. Working well - then they offered this NexGen program as an upgrade. I installed it on my Win 7 machine - installation went OK. So installed on my Win 10 machine. After 60 minutes - this program was wreaking havoc - deleting legacy files on my networked file server, and no provision to customize scanning locations. I could not uninstall it. I could not delete it. And even worse - it screwed up the Win 7 restore function - so none of my saved restoration slots would work. I am NOT a newbie - I build computers, and have tried restore from safe mode, as well as trying to elevate reinstall as a system user. This thing is worse than any virus it could possibly have protected me from. Fool I was for not cloning my system drive before installing this crapware.

I have had dealings with this company for the past 2 years.at first everything was fine.then every year they would contact me to sell me something new,that they said I needed.last time about 4 months ago they tried to sell me something,that they said,was a program that I needed as it was not already on my computer.I checked and found out the program was already loaded on my computer.I told them not to contact me again,as they were lying to sell products.Today,Monday 16th May 2022 ,I got a call from someone at zone firewall,I told the guy not to bother and not to contact me again.The guy just said "F### off".What a company.I will always advise against using this company.For a staff member to say that shows what sort of company this is.A nasty company that are not fit enough to trade.They should be investigated by trading standards.KEEP AWAY FROM THIS COMPANY AT ALL TIMES.

I bought a lifetime Office Software pack from this company (Paid £179) , ever since on opening I get a message advising that this software may not be genuine !!! This company also installed software which allows your PC to run illegal software packages !!
Now trying to get my money back .... but without success. DO NOT USE THIS COMPANY>

The Tech staffneed to learn manners and not talk over the customers , Ask if it o to use christans Name of customers -- They need to Know they are not only talking to Male customers but Females as well . they also need to learn Mr , Mrs and Ms are all different and not to confuse Mrs and Ms or even Madam . If they product does not work on a windows say 8 , 9or 10 and that windows 11 is needed then they need to say so . When sending emails do not put in that you have tried 2 or 3 times before the only one sent lying is not good for a company either -- . If there is going to be extra charges explains this before a customers takes your product . Send email of contract as well . but most of all when talking to a Female customer be rude to the point of trying to make them feel inferior . It does not work with every female it rude and puts their backs up .

I have had no problem with the program itself however their Customer Service is really appalling and virtually non existent.
In December last, I received a renewal notice from them. Due to the approach of Christmas, I renewed straight away but later looked at my account and saw that I, in fact had two applications running with one nearly two years to run. I sent an enquiry form to them (ticket No. 05018918). Having received no response, on the 18th January, I sent a request for a reply to my original enquiry. I also checked my account and the only details were of the new account, all the other previous entries had been deleted. Needless to say, I will not be renewing with them again.

I bought McAfee security from Amazon and it didn't work. They put me through to zone alarm without my knowledge. I didn't even realise. I thought it was a McAfee tech. They wanted to sell me zone alarm for 79.99. I almost decided to pay till the man got rude and calling me incompetent. Don't deal with them.

After buying and installing the "Extreme Security" version it immediately overwhelmed my computer resources.

It significantly caused slow buffering/ playing of online movies. Even when I was not online it caused problems watching movies. Even ordinary surfing of the web was noticeably slower.

Somehow it messed up my computer and internet configurations.

The "Threat Emulator" feature which is supposed to scan downloads, PDF's and such, never worked for me and would result in an connection error.

The "Web Secure" feature phishing protection only works with the chrome browser, not other browsers. Seems biased.

Update, I was given a refund

I deleted zonealarm from my computer with the zonealarm uninstaller and it left files that cannot be deleted despite the promise that it would delete all ZA files.

After being a loyal customer for over a decade and recommending Zone Alarm to many others it's hard to believe how utterly rubbish the "NextGen" that I recently loaded onto my system running Windows 11 is. Stay well away from this product, all it does now is take away your control and cause major system issues with apps and drivers.

Absolute con artists. Stay away from this company. They constantly try to get money from you and after paying for a service that they simply don't deliver. Problems seem to be made up and for someone who isn't a technical expert they bamboozle you with words and acronyms you simply can't understand. The technicians are rude and it seems there only job is to sell you more products. Poor company and I hope they go bust.

If this was a Zero star I would have put that on.
I took out firewall security with Norton security for 5 years and paid £149.95 in 2019. Everything went right when it went on first. Then last year in 2020 they said they would update by norton for me and firewall and would be about an hour. They were all day. Then every couple of weeks I kept getting phone calls that they needed to update as wasn't registering their end. Again on all day and didnt work properly. This year got norton update on then kept getting phone calls as firewall didnt register their end still. In the end I got fed up of them keep coming on my computer and not working properly. Then they wanted further money.
I gave up. I sent email requesting refund as I still had 3 years left. They refused. said their policy only refunds after 45 days. Well in the 45 days everything supposedly worked. I believe they lied to me then.
I believe they are total scam artists, I don't trust them and anybody who asks me about them I will tell them that they are RUBBISH.
DO NOT USE THEM.
Get a proper company to cover you.
I have now got to find someone genuine and pay out more money to get my computer properly covered.
Thanks alot Zone Alarms.
You should not be trading.

After purchasing a mcafee security card from currys i put it on my laptop which wouldnt work, the mcafee tech person then passed me on to Zone Alarm which i didnt consent too and they wanted to charge me £139.00 for a 3 yr firewall contract.. when i questioned who they were and how did i get from mcafee to them i was told i was a stupid women who knew nothing !! And if i didnt want to pay then dont and put the phone down on me .. be very careful

SETUP A SUBSCRIPTION WITHOUT ME KNOWING !!!

ZoneAlarm Free Firewall is crap, popups, slowed computer, problem program. Make sure you turn ZoneAlarm off by going to interface under Tools uncheck "Start on Windows Startup" first, reboot do nothing. I use only Revo Uninstaller and uninstall. You can make sure w\Revo to remove everything from your computer because you can scan for leftovers. Use Windows Firewall.

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Mon avis est que ça ne sent pas bon, et que c'est mauvais signe pour la qualité qui doit passer au dessus des genres. Pour le coup ils se tirent deux balles dans le pied et sont fiers d'eux. ça promet...

I've been using ZoneAlarm on five machines for more than 10 years in spite of it becoming progressively more annoying and hard to feel confident about. I am very close to uninstalling it. It pops up just often enough with a detection to keep me from uninstalling it this very minute, but after spending 15 minutes trying to coax it into even offering to let me do an on-demand scan I am very close to pulling the plug on it. It used to be easy to use and understand but now it is just mystifying and frustrating.

Zone alarm used to be great 10 years ago.
I installed it recently because I was tired of Comodo interfering with other programs and me having to disable it regularly to play some games...
When i installed ZoneAlarm i was satisfied initially. It does fulfill it's function. However, it somehow manages to make my PC suffer more than a UltraHD FPS. I was having issues with lag everytime I open Firefox because it seems to analyse every bite that comes through, in other words it's extremely unefficient. The breaking point was 5min ago when I got a Blue Screen Of Death because of it. NEVER AGAIN

I have used Zone Alarm for many years and WAS a happy customer (except for the auto-renew charge weeks and weeks before it was due - I really hated that even though I turned it off every year it seemed to keep getting switched on again!).

In the last year or so I noticed a huge number of folders being created all over my hard drive (and NOT in unobtrusive places) most of them with names along the lines of "Check-PointSecurity!Folder!Do Not!Delete" etc. I can barely find my own folders in my file manager for the proliferation of such things. I have complained to support a few times and asked when this would change because it is unacceptable. Answer - basically - tough luck - don't delete them. No other solution offered, no plans to change this activity. So I either accept this spamming of my hard drive or vote with my electronic feet. Guess what I choose?

Also I notice here on Trustpilot that they aren't even bothering to address the numerous poor reviews they've received in the last 12 months. For shame.

I will be uninstalling today - but unfortunately it seems there are several issues with that process too!