Wylies Outdoor World レビュー 

Wylies Outdoor World からの回答

2025年1月10日

Thank you!

Wylies Outdoor World からの回答

2024年12月14日

Thank you for taking the time to leave us a review, Nayim. It always brightens my day when a customer appreciates the little things. It's not often that it happens, but it does prove that it's worth the effort.

All the best,
Drew

Wylies Outdoor World からの回答

2024年12月11日

Thanks for taking the time to leave us a review, Chris. I appreciate it!

All the best,
Drew,
Owner of Wylies Outdoor World

Wylies Outdoor World からの回答

2024年12月10日

Thanks for taking the time to leave us a review, Jack.

It was a pleasure serving you.

All the best,
Drew
Owner of Wylie's Outdoor World

Wylies Outdoor World からの回答

2024年12月10日

Thanks for taking the time to leave us a review, Erich

It was a pleasure serving you.

All the best,
Drew
Owner of Wylie's Outdoor World

Wylies Outdoor World からの回答

2024年12月10日

Thanks for taking the time to leave us a review, Mike.

It was a pleasure serving you.

All the best,
Drew
Owner of Wylie's Outdoor World

Wylies Outdoor World からの回答

2024年11月5日 に更新

this review is quite "liberal" and misleading with the facts.

Chris ordered an item and then returned it for an exchange. this was done quickly and efficiently with constant communication throughout.

Chris then returned that item for an exchange again, this was handled in the same manner as his initial return.

Some time had passed because Chris chose to ignore the invoice for his second return shipping which didn't help identify the issues that would follow.

We have 3 returns on our system for Chris. Despite the product pages having detailed and accurate information regarding sizes.

Chris changed his mind on the 3rd item.

Chris was a little impatient regarding refunds, I did refund him for his final return within the window stated in our returns policy.

Because Chris had me, and our system "jumping through so many hoops" because he didn't take his wife's measurements. My system refused the refund because it thought he had already been refunded, twice.

I received no alert from my system or PayPal because so many swaps and changes had happened. This left me quite a complex issue to resolve.

Chris emailed me over the weekend very early Sunday morning while we were always closed. I responded to Chris at 1:30 am on a Sunday morning.

Chris opened a case and then immediately escalated it. His refund was due to be processed the following working day (Monday) when we opened. Because I had spent the majority of my own time that weekend troubleshooting what had caused the issue. His issue was not resolved with PayPal's assistance as he suggested.

It was me, working during my time off to resolve it for him.

No one ignored his emails or messages. Facebook posts are scheduled 1 month in advance. I do this personally, to allow me time to respond to customers and my daily duties of running Wylie's Outdoor World. I work alone. Being the sole point of contact for all our customers is very time-consuming. I do social media posts in bulk and schedule them throughout the following 30 days to free my time to support customers daily.

This unpleasant situation for both the customer and us (the retailer) could have easily been avoided if the customer had taken the time to read the product info, accurate sizing information, and measured his wife prior to placing multiple orders. Multiple returns wouldn't have been necessary. Also, the failed refund issue that manifested itself because of so many swaps and changes would never have occurred.

I process returns, and exchanges on a daily basis.
In 10 years I had not encountered this issue. As the owner of the company, I have a responsibility to ensure I eliminate the possibility of the same issue reoccurring.

We were left with 3 excess jackets, valued at over £100 each. A lot of wasted time tracking what has caused the issue. With a Paypal case, and a negative review for our efforts.

Thanks for your initial business Chris, I am inclined to agree that in the future you should use another retailer.

I am always happy to accept reviews, good or bad... as long as they are honest and accurate. Things don't always go to plan, that is the nature of every business. What should be measured is the manner any company resolves problems when they do occur, whether they are responsible or not.

If you do leave a review, maintain your integrity. Be honest and forthcoming with the facts. Do not "cherry-pick" parts out of context that serve to absolve you of any responsibility while painting a poor picture of a retailer with the intention of damaging their livelihood. That kind of nonsense I won't tolerate.

If you had ordered with a little more care, I assure you your experience would have been a pleasant one.