Wyndham Hotels & Resorts レビュー 245

Do not stay at Wyndham hotels they all suck rude non smiling snappy people at check in the hotels have cheap rates but they stick you with a 100 deposit you'll never get refunded a hotel chain to avoid

You will be sorry if you buy a time share from this company. They lie so bad not a word they say is even remotely true. If you buy something from them and then try to use it you will find out that you will have to spend thousand of dollars more just to get what u wanted in the beginning .don't waste your money. If you want to get a time share then read up on Westgate. At least they don't lie

Usually an airport hotel requires you to take a shuttle to the airport itself.
However, the Wyndham El Paso Airport is quite literally RIGHT NEXT TO THE AIRPORT.
It's only about a 5 minute walk (probably less) to ticketing and check-in.
You could probably get from your hotel room to your gate in about 20 minutes.
The location gets four stars because the hours for the waterslide need to be extended.

Went through the booking process yesterday. During the booking they advertised a service which I checked out. They explicitly mentioned that the reservation details would be kept secure.
Once I returned and made final payments, our booking dates had been changed, resulting in us paying for a booking that can’t be used by us, and can’t be changed or cancelled.

Of course customer service is nowhere to be found to assist up to this moment.

This was our first (and now last) experience as new members, and leaves us very disgruntled

Update: After filing a BBB complaint, Wyndham’s partner team added 20,500 pts to make the refund a full 30,000 for the uninhabitable night. Thank you, Amy. Feedback stands: frontline agents should be able to escalate to Partner Adjustments so members don’t bounce between Wyndham and Vacasa.

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Booked a Vacasa rental through Wyndham Rewards at 30,000 points per night (2 nights = 60,000). The first night was uninhabitable (no running water/no toilet until ~9:00 a.m.). Vacasa’s local manager approved a full refund of night 1.
Instead of reinstating one nightly award (30,000 pts), my account received 9,500 pts after a rent-only cash ledger was sent over. I called Wyndham multiple times and was repeatedly transferred back to Vacasa; agents said they “can’t help,” and I wasn’t connected to anyone who can perform a partner/points adjustment.
What should happen: manually re-credit 30,000 pts (or add 20,500 to the 9,500 already posted) and provide a transaction ID. What would improve Wyndham: empower front-line staff to escalate to Partner Adjustments/Rewards Research and handle Vacasa award refunds as points reinstatements, not partial cash conversions.

Date of experience: 08/15/2025

I had the worst experience ever staying at one of their properties in Niagara Falls, Canada (Howard Johnson). I called them multiple times, but the company is unhelpful and does not listen to customer concerns. I will not recommend this place to anyone.

Foley Days Inn by Wyndham

I had a very disappointing experience at this property.
Upon arrival, the exterior of the hotel was poorly maintained - the lawn was overgrown, and the building looked neglected.
The lobby was extremely small and uninviting.
After checking in, I went to assess the room and was immediately overwhelmed by a strong, unpleasant odor. The room felt extremely stuffy and had clear signs of poor upkeep: dust bunnies in the tub area, dusty furniture, unclean carpet, and hair in the towels. Most concerning was evidence of bed bugs, which made it impossible to consider staying even a single night.
I immediately returned to the front desk to check out. While the staff offered me another room, l politely declined. I was told I would not be charged for the cancellation and that the refund for the additional night would be processed. However, I was still charged for that night.

When I followed up with management, I was given the runaround for over a week. The manager ultimately informed me l would not receive a refund, despite what I had been told previously. The entire process was handled unprofessionally, and the manager was rude and dismissive.
I chose this hotel because it was listed as the number one place to stay in Foley through Wyndham's booking platform.
That listing is incredibly misleading - this was by far the worst hotel experience I've had in the area. I strongly recommend others avoid this property. I have been with Wyndham for many years, and because Wyndham has its name on the hotel, I thought that I would receive help and compensation through Wyndham, but since Wyndham has no say so or authority with property that it has its name on, I will never book a hotel through Wyndham ever again! I have received NO CUSTOMER CARE!

1st room given door would not close top hinge hinge was loose. They gave a new room they never came in and cleaned the room and replaced the dirty towels. Pool area did not have towels to dry off. They put more on my card then what I agreed to pay. Then when I called staff was rude. I paid 269.00 for 2 days and this hotel was in the worst condition then any I have stayed at. The breakfast that we had to pay for was the worst that I have ever had. The hotel in Columbus had the worst staff of any place that I have stayed. To them it's how much money you can make and give bad service to the customer. I recommend that you not stay at this hotel chain

I have been a rewards member since Wyndham acquired the property on 400 Arch St in Philadelphia from Holiday Inn. I have been very loyal to this property and workers since 2007. I was recently a guest there in Oct 2024. Unfortunately I have recently had problems booking a room there.
I am on ssd and my husband is on ss. We are on a limited budget which only allows travel 1-2 times a year. I use rewards points and reduced rates.i am only able to come down in July/Aug and Oct.
My husband was hospitalized for 9 days in April. He's a cardiac patient. He's been dealing with drs appointments and trying to become more mobile again.
After checking rates I decided to come down 9/2-8 from CT. I booked train travel and a tour. I have memberships to several museums. I booked a room at Wyndham on 400 Arch Street, where I like the location, workers and convenience. I recieved a text with the confirmation number. 80399EE180569. I contacted the hotel manager for some special requests as there were some problems last year. He told me he didn't see a reservation in their system. The representative said there wasn't anything in their system when I called 7/22 at 7pm est. When I asked about text I was told it was a "glitch in the system ". I called rewards again around 8:30pm. Nobody could explain the text and lack of an email confirmation.
I went in and rebooked the room and screen shot the Confirmation on the page. I had a meeting to attend until 8:30pm. I sent the screen shot to the hotel manager. I called rewards looking for an explanation and the email. He verified my email. He insisted he sent it. We did not receive it. I called rewards again around 8:30pm. Nobody could explain the text and lack of an email confirmation.
I explained situation and that vm at hotel says to
Consult email confirmation we haven't received. Representative said he sent it 4xs. He was more concerned about this than what happened. He put me on hold 3xs. I told him I was concerned I'd have no reservations in Sept. He insisted "that won't happen!"
I didn't have access to original number.
He said that i had to ask manager. Unfortunately he wouldn't be in until 7/23. I hung up after 37 minutes!
I checked status several times. No email!
I now have spend $205 on train fare. I also spent money on a walking tour. I am very upset . He said he sent it a "couple of times" via different networks! I called the hotel directly. Guest services asked if I would mind being placed on a "brief" hold. I was on hold with no reply for 20 minutes! I have never had a problem booking online before! Emails via the site are not usually replied to.
I find this very frustrating and upsetting. I am scrambling to find a hotel with similar pricing. If not I will have cancel whole trip! I don't feel I should have to do this! So far i have had no luck.2 hotels are either out of way or rooms not available. Plus I have a hard time comprehending why this happened. I don't appreciate being treated like this and the lack of customer service! I am stuck now. I asked for his supervisor however he tried to say he sent the email . I am angry frustrated and concerned. I'd appreciate if these agents were actually a help and this was looked into!
The problem is not the property itself. Although I did not appreciate being on a "brief hold" with guest services that lasted 20 minutes without a reply. The problem is the website, rewards and the representatives! I don't comprehend how or why my original reservation was not in system! I was told by rewards representative it was due to "a glitch in the system"! This concerns me as if I hadn't contacted the property itself I would have never known! I received no email for that reservation! I went backin and rebooked the reservation and received no text or email! There seems to be a miscommunication between the website and hotel ! Why is the website set up to accept reservations if t hey just go into the abyss? Representatives at rewards are unable and not knowledgeable enough to handle simple tasks like finding a reservation and emailing it to the rewards member! They put you on hold multiple times, become argumentative and can't solve basic problems! He asked me like I'm a moron if I was positive I booked THAT hotel ! Then said it wouldn't happen that I'd arrive and have no reservation! He can't guarantee that! can't walk around the city at 8pm looking for a room or pay $200/nite! I had to cancel my entire trip! I have spent quite a bit of money and been very loyal to that property and Wyndham! I feel very upset and disappointed in the way rewards failed to handle this situation!
After filing a "concern" I was advised to contact the property directly despite saying it was not the property. Rewards claims it isnt a mistake with website !I called rewards last week and asked for a supervisor. I was told there was no rec I had called 7/22! So done with them

We have been at the Wyndham gardens Ankeny in Iowa fur three days and the room has never been cleaned. We have needed to ask for towels and service which never was completed. We left this morning at 7:39 and returned at 1;40 with no room cleaning again. We asked the desk clerk and he developed a bad attitude and did not seem to want to be bothered. Needless to say this negatively affects my choice of hotels as we travel at least monthly. I realize this is a firmer Ramada and a franchise but operations run like this poorly affect your whole chain.

July 2025
Damage deposit completely unreturned for alleged smoke damage, with claims that the room was no longer rentable. This is completely ridiculous as my partner nor I smoke, it was solely based on the staff at this location finding a cup of butts which were picked up in the parking lot by my partner and I which is a practice we have undertaken for over a decade simply to try to not have the surrounding grounds look disgusting. This is something I have been doing at hotels for the last 15 years without ever having an issue. So in essence I was charged $570 for a 16 hour stay. I have never stayed anywhere besides Wyndham and pre-Wyndham locations, but I can assure you it will be my last stay at one, and anyone and everyone I talk to about this company will be hearing about it.

Denne anmeldelse gælder kun Wyndham Garden Potsdam.

Ingen besvarelse af mail afsendt dagen før ankomst.

Gammelt bygningskompleks - hvor værelset lugtede meget ved ankomst.
Få og gamle strømudtag, hvor anvendelse af rund stik skal være med jordforbindelse.
Arbejdsbordet mangler bordlampe.
Der mangler et køleskab.
Værelsets aircon er praktisk talt ikke virkende - det blev påtalt på førstkommende formiddag, men der skete intet.
Dør mangler en ekstra indvendig sikkerheds-anordning.

De andre gæster er fortrinsvis gamle mennesker.

Udendørsarealerne mangler vedligeholdelse og fejning.
Buske og anden beplantning mangler at blive vedligeholdt.

På hjemmesiden står beskrevet, at der er p-pladser tilgængelig.
Det var ikke tilfældet ved ankomst, men heldigvis var der en ledig plads.
P-pladsen er meget lille og mangler striber.

This hotel was the worst hotel i have ever stayed at. the lobby gives a false sense of cleanliness and professionalism. Not a single photo on their site looks anything like the room we were given. The entire third floor smelled of cigarettes and weed. The room had burn marks throughout on the floors, walls, sheets, toilet seat, counter tops, knightstands and shutters. Shutters broken and stuck open. No curtains. All sheetrock mounting points in bathroom have been torn out and installed right next to damaged holes in walls. Mirror in bathroom broken. bed had trash in gap between head of mattress and wall. Stains in sheets and fabric chair in room Employees cleaning rooms had children with them. children that could be doing children type things and exploring your belongings. when I went outside to look up at my floor, I could see the rooms across the hall from me had windows wide open and were being smoked out of. Third story windows at a hotel with no permanent safety lock or working smoke detectors.. Fantastic. The peep hole in our door was punched out and we were left with a gaping hold in the door.

Overcharged, fraud, poor quality, poor communication.
Courtland Grand Hotel, Atlanta, GA

WINGATE HOTEL IN STEUBENVILLE OHIO: the lady friend and I arrived on Sunday 7/13/2025 and stayed for two nights and checked out 7/15/2025 at a cost of $404.70. The room was dirty, hardly any water pressure, no cups in the bathroom and the furniture had ink marks on some of it was chipped.
They had NO MAID SERVICE so the lady friend and I had to make our beds and I had to go down to the desk for fresh towels. Both mornings people that was staying there pilled garbage bags near the elevator. One morning I counted 10 garbage bags and 4 empty boxes.
We ate in the breakfast area 2 mornings in a row and found out today 7/16/2025 that the Health department and Fire Marshall closed the kitchen and several rooms down due to mold and several structural violations. Also, numerous complaints about bed bugs and a rude staff.
Wingate sent us the receipt for the room yesterday and we sent an email back to them telling about how deplorable the room was and our terrible experiences but have NEVER heard back from them yet and probably never will.
There is an article about the Wingate Hotel in the local town's newspaper today.

This review applies specifically to one of the Wyndham hotels, the Days Inn in Vancouver, Canada. I had booked two nights in June, 2025, but cancelled. They charged me for one night anyway. I hadn't stayed in a Days Inn in many years, but I had stayed at other Wyndham hotels. So now not only will I never stay at another Days Inn, I'm also done with Wyndham. If one of their hotels treats customers so terribly, how do I know that all Wyndham hotels won't do the same? This was a classic case of the big guy taking advantage of the little guy because they could.

Online it says they are pet friendly..but when i spoke to the guy at the front desk i was informed that only meant dog friendly....not cats..shame on you for being prejudiced against cats or any other animal that arent dogs

I don't review generally but this was such a terrible experience that it would be disservice not to write a review. The place is downright horrible. The room (presumably a 'suite') was filthy with no functioning toilet, and old used toothbrushes, condoms, and hairbrushes littered the crevices behind the beds. We asked for another room, and we were given the only other 'suite' available. This was worst than the first one because when I walked in to check this out, the window was completely ajar to mask the unmistakable stench of urine that permeated the air. We choose the first less stinky 'suite' with no functioning toilets to this other one. I went down to bring my luggage from the car to the room and in those 5 minutes or so, the luggage cart disintegrated (even before I could load anything on it), there was a couple outside completely not in their senses and a room in our corridor open with a guy sniffing something. I was just thankful that my kids did not see this. The place is completely run down with zero resemblance to any place remotely suitable for decent habitability. Even zero stars would be rating it higher than it deserves! Our escape from the place felt nothing short of spiritual emancipation.

I am going to attempt and be as professional as possible when it comes to Club Wyndham. Long story short, I had thousands of wyndham rewards points that I did not know about. When I called them to find out how to fix the issue, it was handled. I was then referred to another individual who told me about a cruise that was a onetime special offer for me and my family. After staying on the phone with the woman for over an hour, I was convinced to purchase the cruise package ($700 price). The woman told me that not only myself/wife would be on the cruise, but that my kids would be able to attend as well. I was also told by this individual that I could cancel at any time, which turned out to be incorrect.
My father passed away about a month ago, and due to money issues with setting up his funeral and more, I called Wyndham and told them that I would unfortunately need to cancel my reservation. The person I got on the end of the line told me "The e-voucher you purchased is finalized and no refund will be given, regardless of your situation. Have a great day". This was said to me AFTER I had explained to her that my dad had died and that I was in a dire situation. Clearly, the employee could care less and left me with "have a great day". I also would go on to find out that my two children DO NOT qualify for the cruise e-voucher. I am out $700.00, and I guess I can only blame myself for trusting someone on the other end of the phone. I will NEVER use Wyndham again nor will I recommend this hotel chain to anyone I come into contact with. Thank you for allowing me to leave this review on your company, and hopefully you can start training your employees on handing out the correct information to customers, along with a little bit of compassion and care. Have a GREAT day!

If it could be a ZERO Star it would be! What started out as what we thought was an act of kindness, quickly turned into a feeling of being bamboozled. The front desk staff at check-in were kind, accommodating and allowed us to check in early. They accommodated our accessibility needs due to traveling with our complex daughters in wheelchair’s due to outpatient procedures at a Portland Childrens hospital, but the property was unsafe, run down and surrounded by drug use. We left at 5:00 pm after literally being there for 4 hours because transients were roaming the hallways (not patron’s of the establishment). There were people doing drugs outside our window. We felt very unsafe! Furthermore, there was a huge water leak in the window of the ADA room that we notified them about immediately and no one came. As we were leaving the young woman at the front desk was completely uncaring/rude, as I imagine they get paid for rooms that people don’t end up staying in quite frequently due to the unsavory, unsafe and unsanitary conditions. Don’t let the website pics mislead you. To top all things off, as we went to leave someone was parked in the no parking lines next to our wheelchair van and we had to pull out to load our child blocking traffic. That was the final straw! We had to drive home to central Oregon.
This is the response I received upon request of a refund. “Thank you for your feedback. We’re truly sorry to hear that your experience did not meet your expectations, especially given the circumstances surrounding your travel.
Please know that we did our very best to accommodate your family, including offering an early check-in and ensuring your accessibility needs were met upon arrival. Once a guest has checked in and used the room, especially for several hours, we are unfortunately unable to resell that room for the night, and as such, we are not in a position to issue a refund.
While we do understand your concerns, it’s important to note that we do not have control over activity in the surrounding area. We take safety and cleanliness seriously, and we’re continuously working with local resources and on-site staff to maintain a secure and welcoming environment.
We do regret that your visit fell short of expectations and will continue to use your feedback to improve where we can. However, at this time, we will not be issuing a refund Thank you”
I have since contacted their corporate office and filed a formal complaint. This property is unsafe and people need to be aware. They are responsible for what happens on their property.