XbotGo レビュー 98

XbotGo からの回答

5時間前

Dear Neil,

Love this — this is exactly how we hope XbotGo gets used. Being able to rewatch games together and spot those small moments to improve is such a big part of the journey.

Really appreciate you sharing this, and wishing your kids lots of fun (and wins!) on the court and field

Warm regards,
XbotGo Service Team

XbotGo からの回答

6日前

Hi Martin,

Thanks for sharing this — we really appreciate it.

We know how frustrating it can be when a small part goes missing, especially when it’s not something that’s easily available on its own. I’m really glad the team was able to step in and find a solution for you.

We always try to look beyond standard processes when we can, so it means a lot to hear that this made a difference on your end.

If you ever run into anything else or just have questions, feel free to reach out anytime.

Warm regards,
XbotGo Service Team

XbotGo からの回答

2026年4月13日

Dear Cassandra,

Reading this honestly made our day.

We’re really glad our team could step in and support you, even in situations that aren’t always straightforward. That’s something we care a lot about — doing our best to show up for our customers, no matter what.

And the fact that you’ve already recommended us to 4 friends… that truly means a lot. There’s no better compliment than that.

We appreciate your trust, and we’ll be here whenever you need us.

Warm regards,
XbotGo Service Team

XbotGo からの回答

2026年4月2日

Dear Alejandro,

Thanks so much for sharing this!

We’re really glad Kai was able to help you out quickly and get the NT4 tripod issue sorted. We’ll make sure your feedback gets passed along to him — it’ll mean a lot.

Appreciate you taking the time to write this, and hope everything’s working perfectly for you now!

Warm regards,
XbotGo Service Team

XbotGo からの回答

2026年4月1日

Hi Dario,

Thank you for taking the time to share this — we really appreciate it.

We’re glad to hear our support team was able to handle everything with speed and professionalism, and that the process felt smooth and stress-free for you. Clear communication and making sure every concern is fully addressed is exactly what we aim for.

Thanks again for your recommendation — it means a lot to the team.

Warm regards,
XbotGo Service Team

XbotGo からの回答

2026年3月30日

Dear Julio,

Thank you so much for your kind words — it truly means a lot to us.

We’re really glad to hear you had a smooth experience and felt well supported throughout. Being responsive and finding solutions that work for our customers is something we care deeply about.

Appreciate you taking the time to share this, and we’ll keep doing our best to live up to it.

Warm regards,
XbotGo Service Team

XbotGo からの回答

2026年3月30日

Hi Patrick,

Really appreciate you sharing this!

Great to hear the Falcon is delivering on picture quality — that’s something we’ve put a lot of focus on. And we’re just as glad our customer service team made a good impression.

Thanks again for the support, and hope you keep enjoying using it out in the field!

Warm regards,
XbotGo Service Team

XbotGo からの回答

2026年3月25日

Hi Yuriy,

This really means a lot — thank you for sticking with us and upgrading to the Falcon!

It’s great to hear you’ve had a solid experience across both the Chameleon and Falcon, especially across different match formats. That kind of consistency is exactly what we aim for.

We’re also glad the improvements in recording quality stood out to you. And yes — keeping the experience simple and free from ongoing subscriptions is something we care strongly about, so it’s great to see that resonates.

Appreciate the recommendation, and thanks again for being part of the journey with us.

Warm regards,
XbotGo Service Team

XbotGo からの回答

2026年3月25日

Hi Garry,

Thank you for the kind words — we really appreciate you sharing this.

Glad to hear the team was able to step in and work through the issue with you. Going the extra mile to find a solution is exactly what we aim for.

If anything else comes up down the line, we’re always here to help.

Warm regards,
XbotGo Service Team

XbotGo からの回答

2026年3月23日

Dear Michelle,

We’re really sorry to hear about your experience — especially after you took the time to try different setups. That’s understandably frustrating, and not the experience we want you to have.

The XbotGo Falcon is built to handle full matches like 11v11 and 7v7, but tracking can be influenced by factors like camera position, height, and field conditions. That said, it shouldn’t feel this difficult to capture the action, and your feedback is something we take seriously.

Even though you’re past the 30-day return window, we’d still really appreciate the chance to look into this with you and see how we can make things right — whether that’s improving the setup or exploring other solutions.

Please keep an eye out for a message from Trustpilot, as our team will reach out to you directly to follow up. We’ll make sure someone stays with you through the process and works toward a proper resolution.

Warm regards,
XbotGo Service Team

XbotGo からの回答

2026年3月20日

Hi Cassandra,

Thank you so much for the kind words — it really means a lot to our team.

We’re glad to hear you’re enjoying the product and had a good experience with our customer service. That’s exactly what we strive for every day.

If you ever have any questions or need support down the line, don’t hesitate to reach out — we’re always here to help.

Warm regards,
XbotGo Service Team

XbotGo からの回答

2026年3月23日

Dear Mike,

Thanks so much for your kind words!

We’re really glad Carlo was able to step in quickly and get things sorted for you — we’ll be sure to pass this along to him. Situations like that shouldn’t happen, but it’s great to hear the team made it right.

Appreciate you taking the time to share your experience, and if you ever need anything else, we’ve got your back.

Warm regards,
XbotGo Service Team

XbotGo からの回答

2026年3月20日

Hi There,

We’re really sorry to hear about your experience — this is definitely not the standard we aim for.

Affiliate commission issues are something we take seriously, and in most cases they’re related to tracking gaps or missing details rather than intentional delays. That said, we understand how frustrating this must feel from your side.

Could you please keep an eye out for an email from Trustpilot? Our team will reach out to you directly to get more details so we can prioritize your case.

We’ll make sure someone follows through with you and works toward a proper resolution.

Warm regards,
XbotGo Service Team

XbotGo からの回答

2026年3月23日

Hi Thomas,

Really appreciate you taking the time to share this.

Glad to hear the issue with your remote was resolved and that the team was able to support you when you needed it. That’s exactly what we’re here for.

If anything else comes up along the way, feel free to reach out — we’ll be ready to help.

Warm regards,
XbotGo Service Team

XbotGo からの回答

2026年3月23日

Dear Titus,

Thank you for sharing your excitement with us!

We’re really happy to hear the Falcon caught your eye and that you’re looking forward to making the most of its features, especially the 4K recording and highlight capture. That’s exactly what we built it for.

Also glad our team could step in and clear things up around your order — and that the remote will help make your experience even better.

Can’t wait for you to get out there and start capturing those moments. If you ever want to share your footage or have any questions along the way, we’d love to hear from you!

Warm regards,
XbotGo Service Team

XbotGo からの回答

2026年3月23日

Dear Serhiy,

Thank you for such a thoughtful review — it really means a lot to us.

We’re glad the device has been working well for your hockey filming, and even more importantly, that our team was able to support you properly when the issue came up. Making sure things are handled fairly and efficiently is something we care deeply about.

Appreciate you recognizing the effort behind the scenes, and for your recommendation. If you ever need anything down the road, we’ll be here.

Warm regards,
XbotGo Service Team

XbotGo からの回答

2026年3月23日

Dear Thomas,

Thanks a lot for your continued support — it really means a lot to us.

It’s great to hear both devices have been working well for you, and that when something came up with an accessory, the team was able to respond quickly and help sort it out. That kind of experience is exactly what we aim to deliver.

Appreciate the recommendation, and we hope you keep enjoying using XbotGo!

Warm regards,
XbotGo Service Team

XbotGo からの回答

2026年3月23日

Hi There,

Thank you for sharing this — it’s especially meaningful coming from a club environment.

We’re really glad to hear the Falcon has been performing well for your matches, even under tougher conditions like night games and direct sunlight. That kind of feedback is exactly what we hope for when teams put it to the test in real match scenarios.

It’s also great to know the in-app editing has been useful for you. We’ve always believed teams should be able to review and work with their footage without added barriers, so it’s nice to hear that’s making a difference.

Appreciate the trust, and we wish C.D. Els Ibarsos a great season ahead!

Warm regards,
XbotGo Service Team

XbotGo からの回答

2026年2月27日

Dear Travis,

Thank you so much for sharing your experience. We’re really sorry that happened — that must have been a tough moment.

We’re glad our support team could help get you back up and filming again. Accidents happen, and we’re always here to make sure you can keep capturing those important game-day memories.

Thanks again for your kind words and for being part of the XbotGo community.

Warm regards,
XbotGo Service Team

XbotGo からの回答

2026年2月27日

Dear Travis,

Thank you for taking the time to share this — it truly means a lot to us. Being able to help families stay connected, especially when grandparents are miles away, is exactly why we built XbotGo.

We’re also really happy to hear the team was able to guide you through the connection issue with your new phone. Technology should feel empowering, not overwhelming, and our goal is always to make it as simple and stress-free as possible.

Thanks again for your trust and for letting XbotGo be part of your son’s soccer journey.

Warm regards,
XbotGo Service Team