YesWelder レビュー 634

Raymond did a great job in understanding what I needed. I needed a replacement manual and he supplied it very quickly.

Unfortunately my DP200 had a problem this last Saturday evening, I sent an email to YesWelder support and had a response back in a few minutes. Sunday Raymond with YesWelder support got back to me and had me send him some pics and a short video clip. Later that day he had me try a few things, and was really trying to get me back up and running, he was very helpful and apologized for any inconvenience this was causing. The next day he had me try one more thing, unfortunately that didn’t work, he let me know that a replacement welder would be sent out asap and to hang onto my welder. I was blown away with how much these guys stand behind their products and are always there to help me if I need it. Thank you Raymond and the YesWelder team. I will keep telling people what a great ownership experience this has been. I’m looking forward to many years of YesWelder products being in my shop!

Good products backed by excellent customer support. I own several YesWelder products, had one warrenty issue and was immediatly resolved. Highly recommend.

FIrst off I want to apologize. I jumped the gun and wrote a review out of anger. I want to say I bought the yeswelder 135 pro and a yeswelder welding helmet along with some welding rods. Love the welder. It does everything I need it for plus some. Yes I did have an issue with the helmet the adjuster is break and it won't adjust. Yeswelder is sending me a new helmet. Yeswelder is standing behind there product. If you need any welding equipment I do actually recommend yeswelder. The products they sale are top notch. I will be making future purchases through them
Thank you Yeswelder for understanding and making things right. Also I want to Thank Raymond in customer support. He is on top of situations and getting things done. I hope he is getting the pay he deserves because he is very dedicated to his job. Thank you Raymond

Raymond was super responsive to my request and responded quickly and professionally!

We ran into an issue with our new welder, I reached out to support and had the pleasure of working with Ana. She was very responsive, kind and supportive. She made the process of assisting us with our issue so simple.

I have had interactions with three individuals at Yes Welder today and over the last few days: Raymond in shipping, and Sherwin and Ana in technical support. In each case the support was professional, friendly, positive, and very helpful. I almost NEVER write reviews, but the support was so good that I felt I should give this feedback. I purchased a DP200 because I had borrowed one from a friend and liked it. So, for me, this is a good company with good products and with good people with good attitudes. I will do business with them again.

First this welder was a huge upgrade over my old welder. Also I had an issue with my order, and customer service was amazing. I talked many times with Ana, and she kept in communication as the product was sent out. Great communication and amazing product.

Steven

More than pleased with Yeswelders customer support team!

I reached out, looking for some replacement screws for my foot pedal cord. Ana was quick to respond and was very helpful. She asked me to send her a picture and in less than 24 hours Raymond notified me I had a package in route. I was shocked to find a whole new foot pedal sitting at my door!
You guys rock!

I purchased 2 Yeswelders and Plasma cutter. I had problems with one of them and Raymond with YesWelder took care of the issue immediately.

Purchase from these people!!!

Bought a yes welder about 3 years ago. The cooling fan never worked sent them an email to see if I could buy the parts I needed. Long story short Ana emailed me back and they sent me a new welder! She was great to deal with went above and beyond to help me.
Richard M

I had a great experience with customer support. Raymond was there every step of the way to help me out with my problems and in the end they send me a new part and everything was resolved.

Raymond took excellent care and answered all my questions, he responded in a timely manner with my tracking numbers and I will be calling him again soon with another order.

Raymond Was fast at responding and helping with my problem and questions.
Thanks for helping resolve my issues!

Ann was very helpful and very prompt in answering my questions and helping me get all the things that I ordered. I didn't receive my welding helmet at first and she made things easy for me to go through the process and I am so glad she was there for me. 👍 Ann thanks for your support 🙏

Had an issue with my welding helmet and Raymond was a great help. Replacement is on its way and I'll be all set to get welding again. Thanks Raymond!

I had a problem with my MP200, and it ended up being replaced under warranty. The customer service rep that helped me was named Raymond. He was very helpful in getting the issue resolved and made the warranty process very easy.

I've been a fan of Yeswelder since I started using their products. This time around USPS dropped the ball really bad and YW made it right. Ana was great and kept me informed throughout the whole refund/replacement process. UPS dropped the part off an hour ago which is great.

Raymond reached out thanking me for my second purchase, I showed him what I'm up to with my first purchase. Ive got
daughters 6 and 12 years old learning the trade through this equipment. Its been perfect for them. He offered to answer questions and he definitely provided answers practically immediately. Dudes a perfect team member for your company.

I had a miscommunication of was gonna come in the bundle I ordered or thought I ordered. Ana in customer service stepped right in and helped me solve my issue. Super happy with everything so far. I ordered the 5 in 1. I recommend these folks they seem to really care.