Your Pet Nutrition レビュー 

Your Pet Nutrition からの回答

4日前

Hi Rosu,

Thank you so much for your wonderful review! We’re delighted to hear your Westie is enjoying Canine Prime and thriving.

It’s incredibly kind of you to share some with your friend too. 💛

Your Pet Nutrition からの回答

2日前

Hello there!

Thank you so much for taking the time to share your feedback with us. We’re pleased to hear that most of your questions have been answered, your deliveries have been arriving on time, and that you’re happy with the product so far.

We also really appreciate your feedback regarding the subscription notifications. We understand how important it is to have sufficient notice before a payment is taken, and we’ll make sure to pass your suggestion on to our management team for review.

Thank you again for your honest feedback—it’s genuinely appreciated and helps us improve our service.

-AIleen, YPN

Your Pet Nutrition からの回答

2026年8月16日

Thank you so much for your lovely review! We’re thrilled to hear that your fussy eater is enjoying the vitamin powder and that you’re seeing such a positive difference. We really appreciate you sharing your experience and your support!

-Aileen, YPN

Your Pet Nutrition からの回答

2026年8月16日

Thank you so much for your kind review! We’re delighted to hear you were happy with our customer service. We hope your dog enjoys the product too, and we really appreciate your support! 🐾

-Aileen, YPN

Your Pet Nutrition からの回答

2026年8月9日 に更新

Thank you so much for your lovely review! We’re delighted to hear that our customer service team could help, and that your dog enjoys Canine Prime. We really appreciate your kind words and support! 🐾💚

-Aileen YPN

Your Pet Nutrition からの回答

2026年8月9日

Thank you so much for your wonderful review! We’re thrilled to hear that you’re seeing a real difference in your dog’s movement and that they’re enjoying their runs again. Thank you for choosing us! 🐾🧡

-Aileen, YPN

Your Pet Nutrition からの回答

2026年8月9日

Thank you for sharing your experience. 🧡 We’re sorry to hear you haven’t noticed much improvement yet, but we really appreciate you giving Canine Prime a try. Some dogs may take a little more time to see the benefits, so consistency is key. We hope Bentley continues to improve with time. 🐾

-Aileen, YPN

Your Pet Nutrition からの回答

2026年8月9日

Thank you so much for your wonderful review! 🧡 We’re delighted to hear that your dogs’ coats are looking beautiful and shiny, and that you’ve noticed an improvement in their gut health. We really appreciate your support and kind words!

-Aileen, YPN

Your Pet Nutrition からの回答

2026年7月31日

Thank you so much for your wonderful feedback. ❤️ It means the world to us to hear that Canine Prime and Flexi Protect have made such a positive difference for Charlie.

We're so happy you've had more precious years with your boy, and thank you for recommending us to others. Please give Charlie a big cuddle from all of us! 🐾

-Aileen, YPN

Your Pet Nutrition からの回答

2026年7月31日 に更新

Update – 31 July

Thank you, Sari, for giving us the opportunity to resolve this for you.

We've now processed the outstanding refund. As mentioned, it should be back in your account within 5–7 business days.

In the meantime, please let me know if there is anything else I can assist you with.


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Hi Sari,

Thank you for taking the time to leave your feedback. We're genuinely sorry that your experience left you feeling frustrated, as that is never the experience we want our customers to have.

After carefully reviewing your account, we'd like to clarify what happened.

When your first order was placed on June 25, the checkout included a monthly subscription for 1 tub of Canine Prime, which you selected during the purchase.

As a result, a renewal order was automatically created in July. The additional offers included with your original purchase was also selected by you during checkout.

We have the original order records and proof of purchase confirming these selections.

As soon as you contacted us regarding the renewal, we reviewed your account, cancelled both the subscription and the pending order, and processed your refund immediately.

We also responded to your enquiry and resolved the matter as quickly as possible.

We certainly understand that subscriptions can sometimes be selected unintentionally, and if that was the case here, we're sorry for the confusion. However, we do feel that your review does not fully reflect what actually occurred. The subscription was selected during your checkout, which is why the renewal order was generated.

Once you contacted us, we promptly cancelled the subscription, refunded both orders in full, and resolved the matter as quickly as possible.

Your Pet Nutrition からの回答

2026年7月26日

Thank you for your lovely review! We're so pleased to hear your dogs love Canine Prime.

We also appreciate your feedback about our subscription and special offers. At the moment, promotional orders and subscriptions work separately, so placing a special offer order doesn't automatically skip your next subscription order.

We're sorry for the confusion, and we'll pass your suggestion on to our team as it's something that could improve the customer experience.

Thanks again for your feedback and for your continued support!

-Aileen, YPN

Your Pet Nutrition からの回答

2026年7月23日

Hi Dawn,

We're sorry to hear you feel this way.

To clarify, your subscription was not cancelled previously because we never received a cancellation request. During our investigation, we asked if you could provide any proof showing that you had requested to cancel the subscription, but we did not receive any evidence confirming this.

As a gesture of goodwill, we have now cancelled your subscription and refunded your July order in full, so everything has now been resolved and no future orders will be sent.

We genuinely wish you and your dogs all the best.

Your Pet Nutrition からの回答

2026年7月23日

Thank you for taking the time to share your feedback. We're sorry to hear that Canine Prime didn't deliver the results you were hoping for.

Every dog responds differently to supplements depending on factors such as age, diet, activity level, and individual health, so while many customers see positive results, we understand that it may not be the same for every pet.

We do appreciate your honest feedback, and we're glad to hear you were happy with our service and delivery. We'll be sure to share your comments with our team.

Thank you again for giving Canine Prime a try.

-Aileen, YPN

Your Pet Nutrition からの回答

2026年7月23日

Thank you so much for your lovely review! 😊

We're delighted to hear that you found the information on our website helpful, the ordering process straightforward, and that your Canine Prime arrived quickly.

It certainly sounds like your mischievous dog couldn't wait to get stuck into it! Thank you for sharing such a funny story, we're glad you managed to rescue the carpet in the end.

We really appreciate you taking the time to share your experience and hope your furry friend continues to enjoy Canine Prime (preferably from their bowl next time!

-Aileen, YPN

Your Pet Nutrition からの回答

2026年7月23日

Thank you so much for your fantastic review!

We're thrilled to hear that your furry friend is enjoying Canine Prime and that you've noticed improvements in his coat, energy levels, and even that he's no longer eating grass. It's wonderful to know the supplement has made such a positive difference.

We also really appreciate your kind words about our delivery service. Thank you for your 5-star review and for taking the time to share your experience. We wish you and your dog continued health and happiness!

-Aileen, YPN

Your Pet Nutrition からの回答

2026年7月23日

Thank you so much for your wonderful feedback!

We're delighted to hear that your 12-year-old Labrador is moving more comfortably and even chasing after the deer again. It's fantastic to know you've noticed such a positive difference.

Thank you for recommending Canine Prime to others. We truly appreciate your support and wish you and your Labrador many more happy and active adventures together!

-Aileen, YPN

Your Pet Nutrition からの回答

2026年7月23日

Thank you so much for sharing your experience! We're delighted to hear that Rosie is enjoying the benefits of Canine Prime.

It's wonderful to know that her coat is looking thicker and that she has more energy, especially at 14 years old. Every dog can take a little time to adjust, so we're glad you found a way that worked for Rosie.

We really appreciate your feedback and wish you and Rosie many more happy, healthy years together! 🐾

-Aileen, YPN

Your Pet Nutrition からの回答

2026年7月15日

Hi Vivianne,

Thank you for your email, and I'm very sorry for the frustration this has caused.

I've checked your account and can confirm that your subscription has now been cancelled, and you've also been removed from our mailing list, so you shouldn't receive any further marketing emails from us.

If you ever receive another marketing email, you can also click the "Unsubscribe Now" link at the bottom of the email, which will automatically remove you from future mailing lists as well.

We sincerely apologize for the inconvenience, and if there is anything else I can assist you with, please don't hesitate to let me know.

- Aileen, YPN

Your Pet Nutrition からの回答

2026年7月15日

Thank you so much for your positive feedback Lynda!

Your Pet Nutrition からの回答

2026年7月14日

Thank you so much for sharing your wonderful experience! 😊

We're delighted to hear that you've been using Canine Prime for nearly three years and have noticed such positive changes in your dogs' health. It's fantastic to know they're more active, have shiny coats, healthier digestion, and that your dog's mobility has improved so he can enjoy longer walks and runs again.

Thank you for your continued trust and support. It means so much to us to be part of your dogs' health journey. Please give them both a big cuddle from all of us!

-Aileen,YPN