Zapaka レビュー 370

I received my dress in 2.5 weeks and it was perfect. It was accurate to size stated, good quality and very well made. Most of the reviews are based around customer service but I think if you read the terms and conditions, sizing advice and order well in advance (i ordered at the end of November) as you should anyway for big events like prom or a wedding you should be fine. It is a very good prom dress site for the price and considering they are based in china. If you avoid user error you will be fine. The dresses are made after you order them so the standard delivery time can take a month.

Worst customer experience. Sincerely regret not checking reviews before buying. Item is shipped from China and returns are needlessly complicated to discourage returns. Offered me £4 to keep a poor quality £60 dress. Returns must be sent to the USA. Very misleading company, states it is ZAPAKA UK when it has NO UK presence. Items are okay looking but incredibly poor quality and fit.
Customer service replies with very standard answers and does not acknowledge concerns.

It took 3 weeks to receive the dress, which did not fit because the measurements were off. I tried to return the dress a week later & they said I had missed the return date by 1 day!!!!!

Do not purchase from this company! Horrible return policy, horrible customer service

NEVER EVER BE TEMPTED TO USE THIS COMPANY.. I ordered and paid extra for express delivery. The parcel arrived 3 days later than it should have and was too late for my trip. I was then UNABLE to return it even tho the parcel hadn’t even been opened. I THINK ALL UK COULD SHOULD BOYCOTT THESE CHINESE COMPANIES

Minus 100000 if I could!
Following my complaint that I had to pay £55 to return a dress that was terrible quality. Didn't match the picture, didn't match the measurements and was impossible to wear even if I liked it as the sequins cut into your flesh! 4 times I asked how to raise a formal complaint. I have now been told that if I started a law suit then they will not refund me for the dress! Even though I followed their instructions and already paid to return it.
Stay away from this company. I am so pleased I have all the emails to back my complaint. They are a last untouched themselves and statutory rights do not apply
ALSO they cunningly avoid tax that you have to pay. They ship the dress from China. Then you have to return to America making you liable for the tax. So a £155 dress costs £55 to return then £70 tax

Just be aware their terrible reviews are there for a reason I just wish I had seen then before I ordered.

I would not recommend buying from this company.
Expect a long wait for your parcel to arrive.
Not true to size at all.
They make it very difficult to return.

ZAPAKADE61868 / Bestellung vom 29.10.2025
Lieferankündigung 11.11.2025 / 16.11.2025 immer noch keine Lieferung - Nachfrage per Email ohne Antwort.
Ich warne ausdrücklich vor diesem Shop. Meine Bestellung ist bis heute nicht angekommen, obwohl die angegebene Lieferzeit schon lange überschritten wurde. Eine verlässliche Kommunikation oder irgendeine Form von Kundenservice gibt es nicht. Besonders schockierend finde ich die Rückgaberegeln. Sie wirken für mich wie ein System, das Rücksendungen praktisch unmöglich machen soll. Eine Rückgabefrist von nur 7 Tagen, mehrere Kategorien von Artikeln, die komplett von der Rückgabe ausgeschlossen sind, und keine Erstattung der ursprünglichen Versandkosten – all das entspricht in meinen Augen weder einem fairen Kundenumgang noch den Standards, die man bei seriösen Online-Händlern erwartet.
Die Regeln sind auch stark abweichend von den EU Verbraucherschutzrichtlinien!!!
Zusätzlich scheint die Rücksendung ins Ausland zu laufen, was hohe Kosten und großen Aufwand bedeutet. Für mich entsteht dadurch der klare Eindruck, dass Rückgaben bewusst erschwert werden und man als Kunde faktisch ohne Rechte dasteht.
Die gesamte Abwicklung wirkt auf mich unprofessionell und nicht vertrauenswürdig. Aufgrund der extrem verspäteten Lieferung, der undurchsichtigen Prozesse und der in meinen Augen stark verbraucherunfreundlichen Richtlinien kann ich nur dringend davon abraten, hier zu bestellen.
Auffällig ist außerdem, dass der Shop auf seiner eigenen Seite fast ausschließlich 5-Sterne-Bewertungen zeigt, während die unabhängigen Bewertungen im Internet ein deutlich durchwachseneres und teilweise sehr negatives Bild vermitteln – was für mich den Gesamteindruck zusätzlich verschlechtert.

ZAPAKADE61868 / Order placed on October 29, 2025
Delivery notification November 11, 2025 / November 16, 2025 Still no delivery – inquiry via email without response.
I strongly advise against using this shop. My order has still not arrived, even though the specified delivery time has long passed. There is no reliable communication or any form of customer service. I find the return policy particularly shocking. To me, it seems like a system designed to make returns practically impossible. A return period of only 7 days, several categories of items that are completely excluded from return, and no refund of the original shipping costs – in my opinion, none of this is fair to customers or meets the standards expected of reputable online retailers.
The rules also deviate significantly from EU consumer protection guidelines!!!
In addition, returns seem to be sent abroad, which means high costs and a lot of effort. This gives me the clear impression that returns are deliberately made difficult and that, as a customer, you are effectively left without any rights.
The entire process strikes me as unprofessional and untrustworthy. Due to the extremely delayed delivery, the opaque processes, and the guidelines, which I consider to be very consumer-unfriendly, I can only strongly advise against ordering from here.
It is also striking that the shop shows almost exclusively 5-star reviews on its own website, while independent reviews on the internet paint a much more mixed and sometimes very negative picture – which further worsens my overall impression.

Zapak review I recently had an extremely disappointing experience with Zapaka UK and feel compelled to share my ordeal.
I placed an order for dresses and headpieces, gloves from Zapaka for a great Gatsby party and paid an additional fee for expedited delivery, expecting to receive my items quickly as I needed them for the important party. Despite this, the delivery was delayed by two and half weeks, which caused me a great deal of inconvenience.
During this period, I emailed the customer service team, emphasising the urgency and the reason for needing the dresses promptly.
Unfortunately, my emails were neither ignored or inadequately addressed, and the dresses arrived three weeks late.
Given that the items were no longer needed, I returned the items promptly to the return UK address which was provided on the parcel and provided evidence of the postage return via a receipt. Despite this Zapaka refused to issue a refund. Their refusal to acknowledge the return and process a refund despite having received the items and proof of return, is unacceptable. Overall my experience with Zapaka has been extremely frustrating and disappointing.
The delayed delivery, lack of effective communication, and refusal to process a refund of £167.60 + £22.00 for delivery, despite clear evidence are all serious issues that need to be addressed. I would advise potential customers to be wary of this company and their practices.
Rating 1/5 O rating. Never got my refund back since March2024.
ZAPAKA UK

Do not order from here!
Took ages to arrive from China, despite representation as a UK company. The dress was not was not worth the £130 , badly fitting and far too long so would require extensive alterations to be wearable.
I contacted them to arrange a return within the 7 days as per their policy however was subjected to a ridiculous back and forth exchange over 5 days asking for evidence, photos etc and offering £11 or vouchers etc as others have described, very far from the process within their policy.
They have stated that they will deduct "a cost for shipping" and instructions to return to an address in Texas include claiming the item is only worth £15, I explained that the value of the dress, and what I actually paid, minus £9 shipping was £125 and asked for confirmation that they will refund that amount back to the original payment method. After instructing me it will be assessed, and must be received by them within 7 days of the supplying of the return address....They then went quiet....
I am yet to find a review that confirms someone got their money back!
I am not convinced I will ever see a refund so absolutely not returning it at further cost and now stuck with it!
SHOULD Have checked the reviews 🤦🏼‍♀️

I obviously did not check the reviews for this company or else I wouldn’t have been stupid enough to buy from them. For one they are not based in the uk they do not encourage returns making it cheaper to keep the item and the products they are selling are sold on SHEIN at a fraction of the price with no problem what so ever with returns please do not get caught out do not purchase from this site I wouldn’t have given any stars at all but you had to put one to be able to review

I ordered a dress on 03 September 2025, paying extra for expedited delivery to ensure it arrived in time for an event on 18 September. Not only did the item not arrive on time, but I was told it was still being manufactured — something that was never disclosed at the time of purchase.
When I requested a cancellation and refund, the company refused, citing restrictive refund policies that penalise customers based on arbitrary time windows. They “strongly recommended” I continue with the order and seek a refund only after receiving the item.
The dress finally arrived on 26 September, long after the event. I didn’t even open the parcel and immediately requested return instructions. What followed was a deliberately obstructive process: repeated demands for photos, SKU numbers, and justifications, followed by offers of partial refunds (£10), coupons (£15), or exchanges at 70% value — all designed to discourage returns.
Eventually, I returned the item to a US address at my own cost (£33.20), and despite providing tracking details, the company claimed they couldn’t interpret Royal Mail’s system. I have yet to receive any refund.
This company does not comply with UK consumer protection laws, and their practices are misleading and unfair. I strongly advise UK customers to steer clear. It’s a complete scam, and I’ve reported them to Trading Standards.

The size was one down. Couldn't fit in the dress. I am very 😞. I would advise people not to buy. For that expensive price, the dress is not even elegant amd not worth it. I would have to give it away

My order took over 3 weeks to arrive. It did not fit in any event. When requesting a refund I was told that it had to be sent to an address in the USA. Of course it would be subject to tariffs and that it had to arrive within 7 days. Pointed out UK law provides for a full refund if returned within 24 days. Now no response. Think they have very questionably business practice. Buy from them at your risk and be prepared to lose your money.

I ordered several dresses from Zapaka assuming I could return any I didn't like. But the returns process is a scam. They charge you for the return and then an extra 15% charge on each item! I requested to start the return process but customer service have since gone silent on me , so I'm stuck with 4 dresses I'll never wear

The worst shopping experience I’ve had so far. I paid extra for fast delivery, yet it was still shipped from China and arrived after the date I needed the dress. The quality of the dress was the same as on Shein, only 70% more expensive. I do not recommend this website.

READ THE REVIEWS BEFORE PURCHASING FROM THIS COMPANY. LEARN FROM OUR MISTAKES!
I would give no stars if possible for my worst ever shopping experience. The dress looked perfect online and I waited eagerly for its arrival. It was ot be my mother of the bride dress. When it arrived it looked diffferent from the picture on the website (misspelling intentional to stress how different). I'm not sure who the dress is supposed to fit but it's definitely not a human being.The bodice was too high, the colour was wrong and it was too long. It was also definitely not a size 12. When I asked about returns I had the same experience listed here many times. How I wish I'd read the reviews before being swept along by an artificial picture. I am now in the process of trying to return the dress with all their stipulations about photos, tracking, putting a note in the parcel. They make it as difficult as possible to send an item back - deliberatley obviously to put people off doing it. I doubt I'll get anything like my money back. They are fraudsters. Give them a wide berth!

Wanted to return an item which sadly didn’t match the one online but it’s a loosing battle. So far (weeks now) I still don’t have instructions on how to return it and where to.

Dress arrived late - fitted poorly . When I tried to return they have a policy of only giving you 7 days to request a refund. Refused to offer an exchange or refund. Terrible service. DO NOT BUT FROM THIS COMPANY

Purchased prom dress from them. Dress was nothing like the one on the pics on their webiste, terrible quality with threads hanging out and not fitting as it should at all. Pretending to be UK website but then saying you have to return to China or USA and pay for shipping, shipping back and customs, while it doesnt say on their website. They do all to push you to keep it. They offer 10% refund a d for you to be keep bad item instead, then 20%, then coupon for shopping with them again - but who in the right mind would buy from them again?! Avoid!

I paid my son's suit and was told that the parcel was send back to the sender. We never asked them to cancel the order .I asked them why they said the address was wrong . Later on they gave me royal mail number. I paid £110 they gave a refund of £40. This is fraud. We asked them to reship but they told us they can't reship. I don't recommend these people as they give you stupid excuses. I was so disappointed.