zeelabpharmacy.com レビュー 

Extremely disappointing experience, Refund still not received after more than a month

I am extremely disappointed with my experience with ZeeLab Pharmacy regarding my order ZEE2608081824555.

I placed an order and later became eligible for a refund. I contacted their customer support regarding the refund, and after communication with their team, I was assured that the refund would be processed.

On September 1, 2026, I received a written confirmation from their support team stating that the refund had been initiated and would be credited to my account within 5–7 working days.

I waited patiently for the promised timeline to pass.
However, the refund was not received.

I contacted them again and followed up multiple times. Instead of receiving the money, I continued to wait for the refund. I also requested the refund transaction ID / UTR / bank reference number so that I could verify whether the refund had actually been processed.

Unfortunately, I was not provided with a valid UTR or transaction reference proving that the refund had actually been sent.

Now, more than a month has passed since their original refund confirmation, and I am still waiting for my money.

What is particularly frustrating is that the company told me in writing that the refund had already been initiated and would arrive within 5–7 working days. If the refund was genuinely processed, there should be a transaction/reference number that can be provided to the customer.
My concern is simple:
Where is my refund?
I have been patient, contacted customer support repeatedly, and given the company more than enough time to resolve the issue. At this point, I simply want my money returned and proper proof of the refund transaction.
I am posting this review so that other customers are aware of my experience and so that ZeeLab Pharmacy can hopefully take responsibility and resolve the matter.

Order ID: ZEE2608081824555
Refund status: Not received
Time elapsed: More than one month
Promised timeline: 5–7 working days

I hope the company will finally process the refund and provide the UTR/transaction reference instead of another generic response.

Very disappointing experience with the refund process. ⭐ 1/5

I didn't receive most of the medicines total loss and have worse customer service

Authentic.

Delivery without any fuss.