Zeiierman Trading レビュー 

Zeiierman Trading からの回答

2024年4月3日

Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience with Zeiierman Trading did not meet your expectations. Our goal is to provide a seamless and supportive trading environment, and it sounds like we fell short in your case. Let's address your concerns:

Tradingview Platform Navigation: We understand that the Tradingview platform can be complex, especially for new users. We’re currently working on creating more intuitive guides and tutorials that make navigation and utilization as straightforward as possible. Your feedback is invaluable in this process.

Customer Support and Coaching: It’s concerning to hear that you felt left without support. We offer coaching sessions and customer service assistance to help get users up to speed. We regret that this was not your experience and want to make it right. Please reach out to us directly so we can provide the personalized support you need.

Trial Period and Refund Policy: We acknowledge that a trial period or refund policy can offer peace of mind, especially for new users. While currently we do not have these options, we are actively considering ways to incorporate risk-free trials or satisfaction guarantees into our offerings.

We genuinely appreciate your input and see it as an opportunity to improve. We would love the chance to address your concerns directly and help enhance your trading experience. Please contact us at hello@zeiierman.com so we can offer the support you need to confidently navigate the Tradingview platform and make the most of our indicators and strategies.

Your satisfaction and success are paramount to us. We're committed to making Zeiierman Trading accessible and valuable for all our users and hope to have the opportunity to prove this to you.

Warm regards

Zeiierman Trading からの回答

2024年4月3日

Thank you for taking the time to share your feedback. We're truly sorry to hear about your dissatisfaction with our indicators and the challenges you've encountered with our customer service and policies. We aim to provide valuable tools and support to all our users, and we regret that your experience did not reflect this commitment.

Regarding the effectiveness of our indicators, we want to emphasize that they are designed to function effectively across any market and timeframe. However, their success greatly depends on users taking the time to understand how to utilize these tools properly. We understand that this can be a significant investment of time and effort, which is why we offer comprehensive documentation and direct support from our professional traders in our Discord community. These resources are created to assist you in navigating our tools and applying them to your trading strategy successfully.

We also acknowledge your concerns about our refund policy and the communication issues you've experienced. Please rest assured that we are looking into your case specifically to understand where the breakdown occurred and to ensure that it doesn't happen again. Our customer's satisfaction is paramount, and we're committed to improving our response times and the effectiveness of our support channels.

We would greatly appreciate another opportunity to assist you directly. If you're willing, please contact us again through hello@zeiierman.com, and we will ensure your concerns are addressed promptly. Moreover, we invite you to engage with our community on Discord once more. While your initial experience may not have met your expectations, we're confident in the value and support our community and professional traders can offer.

Your success with our tools is our success, and we're dedicated to providing the support and guidance needed to achieve this. Please allow us the chance to make this right and demonstrate the true value of our products and our commitment to our users.

Warm regards,