zflowers レビュー 

zflowers からの回答

2025年1月20日

Dear Anthony,
Thank you for your 5-star review and your continued support - now with the number of times you have ordered from us, a VIP! We're delighted to hear that your recipient loved the flowers. We appreciate your suggestion regarding delivery notifications for international orders and will educate the partner florist on ticking the box in the system that confirms they have been delivered. :)
Sincerely,
Peter Hegarty- Owner

zflowers からの回答

2025年1月20日

Dear Craig,
Thank you for sharing your feedback. I sincerely apologize that your order was delivered a day later than requested, particularly as a first-time customer with zFlowers.
Upon investigation with our partner florist—who has successfully fulfilled over 4,000 orders for us—they explained that an unforeseen issue, specifically a courier van breakdown, caused the delay. They assured us the order would arrive the following morning, and while these rare occurrences can happen, we understand how disappointing this must have been for you.
To make amends, I would like to offer free delivery on your next order. I will get the staff to send you a voucher code to use when placing your order.
Thank you for your understanding, and we hope to provide you with a better experience next time.

Warm regards,
Peter Hegarty
Owner, zFlowers

zflowers からの回答

2025年1月19日

Hi Amanda,

Thank you so much for your 5-star review! We're thrilled to hear that you were happy with your flowers and the delivery service. We always strive to provide the best possible experience for our customers, and your feedback means a lot to us.

Thanks again for choosing zflowers.com!

Peter Hegarty - Owner

zflowers からの回答

2025年1月19日

Hi Lucy,

Thank you so much for your kind review! We're thrilled to hear that your friend enjoyed the flowers and that they lasted well. We always strive to provide the best quality flowers and service, so it's great to know we hit the mark.

Thanks again for your feedback!
Peter

zflowers からの回答

2025年5月13日

Thank you for taking the time to share your feedback, and I’m truly sorry for the experience you've had.

You’re absolutely right to be frustrated—not only was the delivery unsuccessful, but the delay in processing your refund was unacceptable. While I can confirm that a full refund was issued on January 14th, we completely acknowledge that it took far too long to get to that point. That’s not the level of service we aim to provide.

We’re currently reviewing the breakdown in our process to understand exactly what went wrong and to ensure this doesn’t happen again. Your feedback is a wake-up call, and we appreciate you holding us accountable.

Again, I sincerely apologize for the inconvenience caused. If there’s anything else I can do to make things right, please don’t hesitate to reach out.

Ryan R
Country Manager
zFlowers

zflowers からの回答

2025年5月13日 に更新

Thank you for your feedback, and I sincerely apologize for the delay in delivering your flowers.

We understand how important timing is, especially for meaningful occasions, and we’re truly sorry we fell short by delivering three hours late despite your reminders. This is not the standard we strive for.

Please know that we’re actively reviewing what went wrong in this instance so we can prevent similar delays in the future. Your experience matters to us, and we genuinely appreciate you bringing it to our attention.

If there’s anything we can do to make up for the inconvenience, please don’t hesitate to reach out.

Ryan R
Country Manager
zFlowers

zflowers からの回答

2025年1月12日 に更新

Dear Ryan,

Thank you for your wonderful feedback! We’re thrilled to hear that the bouquet made such a special impression and that you were pleased with the service. It’s great to know everything went smoothly from start to finish.

We truly appreciate your recommendation and look forward to serving you again soon!

-Ace

zflowers からの回答

2025年1月10日

Thank you so much! We're thrilled to hear that you had a great experience. Your feedback means a lot to us!

-Ace

zflowers からの回答

2025年1月10日

Hi Sandy,

We truly apologize for the inconvenience caused by the delay in your order. Please know that we are actively investigating why it was not delivered as expected.

We kindly ask at least 24-48 hours to fully look into this and resolve the issue. We will keep you updated as soon as we have more information.

Regards,
Patricia

zflowers からの回答

2025年1月3日

We completely understand your frustration, especially with the delivery not going as planned. Given that you’ve placed multiple orders with us, we can see why this experience was disappointing. We’ve faced some challenges with orders over the holiday period, but that doesn’t excuse the lack of communication or the delays. We’ll look into what happened with your order and ensure better communication moving forward. Thank you for your patience, and we’re sorry for the inconvenience.

-Ace

zflowers からの回答

2025年1月1日

Hi John, sorry that the many responses made to your enquiry has been unsatisfactory. Holidays are always a challenge with suppliers and staff. As explained in our correspondence to you, that there was a mix up on the order and was delivered the morning of the next day (new year eve). I am sure the recipient was more than happy with your gift. I understand this is the 2nd time you have orders in the past 2 months. Thank you. I will ask the staff to send you a discount code for your next purchase. Regards Peter Hegarty - Owner ZFLOWERS.

zflowers からの回答

2024年12月12日

Hi Adam

We spoke early this morning and I thank you for being easy with me.
We arrive at a resolution which you had agreed upon and I have already action on it even bringing the owner about your complaint.
We are still looking forward for your continued support.

Thanks
Eubert

zflowers からの回答

2024年12月11日

"We’re truly sorry to hear about your experience and for the inconvenience caused. This is not the level of service we aim to provide. We’re investigating what went wrong to ensure this doesn’t happen again. Your feedback is incredibly important, and we appreciate your patience as we work to resolve this. Please feel free to reach out directly so we can make this right for you."
Thanks

zflowers からの回答

2024年12月11日

Hi Jan

We saw you email and we responded about investigating the matter so that we can arrive on a resolution.
Here is our phone number +61 8 6118 7630 and if you'd like also you can always use the chat in our website zflowers.com..
We were asking for a picture of what was sent to your friend in the hospotal so that we can raise the concern as well to our partners.

Thank you
Eubert

zflowers からの回答

2024年12月5日 に更新

We're so glad to hear everything worked out and that your sister loved the flowers! Thanks for sharing your experience—it's great to know they came through for you!

Best Regards,
Ace

zflowers からの回答

2024年12月5日

We're glad to hear the flowers brought joy to the patient! It's great that the ordering process was smooth and the delivery was on time

Best Regards,
Ace

zflowers からの回答

2024年12月4日

Thank you for your feedback, and we sincerely apologize for the initial confusion with your order. We're glad to hear our team was able to assist you, and we're thrilled that your mum received her flowers for her birthday!

Best regards,
Patricia

zflowers からの回答

2024年12月4日 に更新

Thank you for your feedback. We're thrilled to know that we met your expectations.

Regards,
Patricia

zflowers からの回答

2024年12月4日

Thank you for your kind words! We're so glad you loved the flowers delivered to your daughter.

Best regards,
Patricia

zflowers からの回答

2024年11月13日

We are NOT a scam. We have been in this business for 16 years. Served 1,000,000 customers