zflowers レビュー 

zflowers からの回答

2024年5月16日 に更新

Hi Mark,
Thank you for reaching out! As a loyal customer of zFLowers since 2018, we truly appreciate your feedback. In the recent years prices in Hong Kong increased significantly. To show our gratitude, I'd like to offer you a 40% discount on your next order. I’ll email you the promo code shortly.

Best regards,
Eubert
zFlowers Customer Service

zflowers からの回答

2024年5月8日

Hi good day Aaron, I really appreciate your feedback. We already discuss about the inconvenience that you've experience and come up with a better practice for the future. We sincerely apologize about not trying to give you the right experience and satisfactory level of service. If you can give more suggestion about our services and we are open to hear about your response, you can reach us out at www.zflowers.com through customer service. Thank you!

zflowers からの回答

2024年4月28日

Apologies for the inconvenience caused by the late delivery of your flowers and the lack of response to your emails. We understand how important it is to ensure timely and responsive service, especially for such meaningful occasions. Your feedback is invaluable to us, and we're committed to addressing these issues promptly to prevent similar occurrences in the future. If there's anything we can do to rectify the situation or regain your trust, please don't hesitate to reach out. We appreciate your understanding and thank you for bringing this to our attention.

zflowers からの回答

2024年4月18日

"As a new customer service agent, I understand that my learning curve may have contributed to the delay and confusion during your call. I genuinely appreciate your patience and understanding as I familiarize myself with our systems and procedures. Please be assured that I am fully committed to improving and providing better assistance to our valued customers in the future.

Your feedback serves as a crucial reminder of the importance of ongoing training and support for our customer service representatives. We are dedicated to ensuring that our team members are equipped with the knowledge and resources needed to handle inquiries and orders promptly and efficiently.

Once again, I apologize for any inconvenience caused, and I thank you for bringing this matter to our attention. Your satisfaction is our top priority, and we are committed to making the necessary improvements to deliver the exceptional service you deserve."

-Lucy

zflowers からの回答

2024年4月16日 に更新

I genuinely apologize for the inconvenience you've experienced due to the delayed delivery of your flowers. I understand how important timely delivery is, especially for special occasions, and I regret that we did not meet your expectations on this occasion.

Please rest assured that we are actively working to find a reliable local florist in your area who can fulfill your order promptly the next time you place an order with us.

I apologize for the delay and any disappointment caused by not delivering the flowers on the expected date. We will do our utmost to prevent such occurrences in the future.

Thank you for your understanding and patience as we work to resolve this matter. We appreciate your business and value you as our customer. Rest assured, we are taking steps to ensure that this won't happen again.

zflowers からの回答

2024年4月9日 に更新

Dear Paul,Thank you for taking the time to share your feedback with us. We truly appreciate your continued support and loyalty as a valued customer who has ordered from us multiple times.While we are pleased to hear that you have chosen our services for your floral needs on three occasions, we also acknowledge your feedback regarding the recent 4-star review. Your input is incredibly valuable to us as we strive to continuously improve and provide the best possible experience for our customers.
We are glad to have had the opportunity to serve you, and we take your feedback seriously. Rest assured, we will use your comments to further enhance our services and ensure that future orders meet or exceed your expectations.Once again, thank you for your support and for choosing us for your floral needs. We look forward to serving you again in the future and continuing to exceed your expectations.

zflowers からの回答

2024年4月19日

"We genuinely apologize for the inconvenience you've experienced due to the delayed delivery of your flowers. We understand how important timely delivery is, especially for special occasions, and we regret that we did not meet your expectations on this occasion.

Please rest assured that we are actively working to find a reliable local florist in your area who can fulfill your order promptly the next time you place an order with us.

We apologize for the delay and any disappointment caused by not delivering the flowers on the expected date. We will do our utmost to prevent such occurrences in the future.

Thank you for your understanding and patience as we work to resolve this matter. We appreciate your business and value you as our customer. Rest assured, we are taking steps to ensure that this won't happen again."

zflowers からの回答

2024年4月16日

I'm glad to hear that you found the flowers beautiful, but I'm sorry to learn that they arrived earlier than you had requested. Timing is crucial, especially for special occasions. I apologize for any inconvenience this early delivery may have caused and assure you that this issue won't happen again.

Your feedback is valuable, and I'll make sure to pass it along to the team. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to let us know. We appreciate your business and hope to serve you better in the future.

zflowers からの回答

2024年3月17日

Thank you El Mar for you review. I have reviewed the notes on your order and see that both Customer Service and the Owner of the company responded to you asking for suggestions on what you consider a fair compensation for the substitution made to your order. You are yet to responded. Please do so at your convenience in order we resolve this matter.

zflowers からの回答

2024年3月18日 に更新

We deeply regret the inconvenience caused by the delayed delivery of your flowers from Australia to New Zealand and apologize for falling short of your expectations on your first order. Your feedback is invaluable, and we appreciate the opportunity to improve and deliver better service to all our valued customers.
ADD1: As per the Florist the wrong postcode was on the order and this delayed the delivery.

zflowers からの回答

2024年3月27日

Dear Rainee, your feedback is valued, and we understand your disappointment. The total charge of $112.82 includes a discounted price of $62.87, with the additional $49.95 covering the delivery cost due to the recipient's challenging address. We deeply regret that your experience did not meet the high standards we strive for, and we are grateful to you for bringing this to our attention.

zflowers からの回答

2024年3月8日

Hi Paul, thank you for your feedback. Yes I can see you are a values multiple time customer. Our local partner florist has done most of your orders, so I am sure we can arrange a redelivery. I will send you and email asking for your instructions.

zflowers からの回答

2024年3月18日 に更新

Thank you Simon, we are thrilled to receive your 5-star review and to know about the wonderful tradition you've established with us over the past decade, sending gifts to your mother for her birthday. Your continued support and loyalty mean the world to us, and we are truly honoured to have been a part of your family's special moments for so long. We look forward to continuing to serve you and your family for many more years to come.

zflowers からの回答

2024年3月18日

Hi Ian,
We are delighted that your daughter-in-law was pleased with the flowers and the arrangement of the bouquet! Thank you so much for taking the time to share your 5-star experience with us over the past 9 years.
We are happy that you've chosen us to send birthday gifts to your loved one in Hong Kong on five occasions. We are honoured to have been entrusted with such moments in your life. It's customers like you who make our work rewarding, and we are grateful for your continued support.

zflowers からの回答

2024年3月18日

Hi Kris,
Thank you for sharing your feedback with us. We greatly appreciate your continued support and are glad to hear that you have been happy with your experiences with us in the past, particularly noting the normal extended freshness of the flowers and the speedy delivery service from one side of the world to the other.
We apologize for falling short of your expectations with the recent order in terms of the longevity of the flowers.
Thank you again for your valuable feedback and for choosing us as your trusted sender of your message of love over the past 3 years on multiple occasions. We look forward to serving you in the future.

zflowers からの回答

2025年5月13日

I'm truly sorry to hear about your experience, and I want to personally apologize for the multiple issues you faced—missed delivery date, incorrect flowers, no message card, and the lack of follow-up from our team. That’s a disappointing experience, and I completely understand your frustration.

This is far from the level of service we aim to provide. I’ve escalated your case internally to ensure it’s reviewed properly, and we’re taking steps to understand how this happened—from the fulfillment error to the lack of communication—so we can prevent it moving forward.

I know it doesn’t undo the inconvenience, but we truly do value your feedback and the opportunity to make things right. Please reach out to us directly at ryan@zflowers.com if you're still awaiting resolution—we’ll make sure it’s addressed.

Ryan R
Country Manager
zFlowers

zflowers からの回答

2024年3月7日

Dear Blake, we are investigating what the issue was with the partner Florist who were paid for the delivery and the system shows that it was. As you have submitted a dispute to your bank we will communicate our response to them.
Thank you.

zflowers からの回答

2024年2月15日

Dear Kevin ,

Thank you for reaching out to us with your issues. We will raise this to our manager, And we will get back to you.

We're very sorry about what was happening, We greatly appreciate your feedback, this way we can take the steps to better our services. Many thanks.

All the best.

zflowers からの回答

2024年2月15日

Dear Reynold,

Thank you for your feedback.
We will check with our florist regarding the non delivery of your order. Please allow us to get the update from our local florist regarding your order.

Thank you for your anticipated patience and kind understanding.

All the best.

zflowers からの回答

2024年2月15日

Hi Ross,

Thank you for your feedback.The photos in our website are just a presentation purposes Hence, we are trying to do our best to arrange and deliver it in a good quality. However, we are happy to assist you in your concern, please send us a photo of the flowers that were received and email us to customer.service@zflowers.com.

Thank you