Sheena has made me a Zone3 customer for life. Not only are their wetsuits amazing, but the customer service is also the best I ever experienced. Recently had an issue with receiving my wetsuit from... ãã£ãšèŠã
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Excellent service from start to finish. I was unfortunate enough to have a pair of goggles which split after a few months. Just sent them a photograph of the damage and a new pair have been sent out... ãã£ãšèŠã
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My first experience with ZONE3 was very good. Unfortunately I had to return my order, it didn't fit. Customer Services/Adam responded and helped me very fast. Thank you
My lovely friends had given me £350 gift card to buy towards a decent wetsuit. However these vouchers were in £50 x 7 for some system issues l couldn't use them all in one go and my Discount code wa... ãã£ãšèŠã
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We create world-class products that embody our dedication to the swimming & triathlon community. Products that enhance performance, comfort and self confidence and enable you to to achieve your best and reach your goals. We share the same passion for swimming outdoors, whether your goal is to improve your health and well-being, or race at the highest levels and achieve new goals. We are inspired by that feeling of achievement and our mission is to be part of your journey and experience this together.
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1 Tannery House, Tannery Lane, GU23 7EF, Send, è±åœ
- customerservice@zone3.com
- zone3.com
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Really helpful customer services
Really helpful customer services. Adam was able to help me with my query very quickly and Iâm very appreciative.
2025幎6æ5æ¥
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ZONE3 ããã®åç
Thank you for your kind feedback. We're delighted to hear that Adam was able to assist you quickly and effectively. Providing helpful and efficient customer service is very important to us, and it's great to know we met your expectations.
Best regards,
The ZONE3 Team
Best wetsuit in the market
Best wetsuit in the market. Just this!
2025幎6æ5æ¥
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ZONE3 ããã®åç
Thank you for your kind words. We're proud to provide high-quality wetsuits and truly appreciate your support. We look forward to continuing to meet your expectations.
â The ZONE3 Team
Adam was a great in helping is get theâŠ
Adam was a great in helping is get the correct sizes for rental open water wet suits.
2025幎6æ5æ¥
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ZONE3 ããã®åç
Hello,
Thanks so much for the lovely feedback! We're really glad to hear Adam was able to help you find the right sizes for your rental open water wetsuits. We know how important the right fit is for comfort and performance, and it's great to hear everything went smoothly.
Best regards,
The ZONE3 Team
Smooth return process
I spoke with Adam about a wetsuit return and he was super helpful and speedy with his responses! Love Zone3 products and will always be buying from here
2025幎6æ3æ¥
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ZONE3 ããã®åç
Hello,
Thank you so much for the kind words! We're thrilled to hear Adam was able to help you quickly and efficiently â weâll be sure to pass your feedback on to him. We're so glad you love your Zone3 gear, and we really appreciate your continued support.
Best regards,
The ZONE3 Team
Great Products and excellent service
I recently started triathlon / open water swimming and Zone3 have been my go to brand for all of my big purchases. Recently I had an issue with my Wetsuit which was resolved by Adam in great time and with the best possible outcome. I'll definitely be purchasing more from them in the future.
2025幎6æ4æ¥
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ZONE3 ããã®åç
Thank you so much for your kind words and for choosing ZONE3 as your go-to brand for your triathlon and open water swimming journey â it really means a lot to us!
Weâre so pleased to hear that Adam was able to resolve the issue with your wetsuit quickly and to your satisfaction. We'll be sure to pass your feedback on to him.
Wishing you all the best with your training and races ahead. We look forward to supporting you with your future purchases!
Best regards,
The ZONE3 Team
Wetsuit sizing advice
I contacted Adam about purchasing my first wetsuit, as I was sitting between sizes, he responded quickly to my request for help and recommended a SM size for me, and if it wasnât right Zone3 were happy to accept a return & help me to get the correct fit of wetsuit. The suit arrived very quickly after placing the order. The sizing is perfect, the fabric feels really great next the skin, the quality feels really good. I am excited about going for a swim with my wetsuit. I would highly recommend this company for their products and customer service.
2025幎6æ3æ¥
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ZONE3 ããã®åç
Hello,
Thank you so much for taking the time to share such a positive review â it truly means a lot to us.
Weâre delighted to hear that Adam was able to assist you so promptly, and weâll be sure to pass your kind words along to him.
If thereâs anything else we can help with, please donât hesitate to get in touch.
Best wishes,
The ZONE3 Team
Good prompt response to rectify aâŠ
Good prompt response to rectify a mistake I made with my order
2025幎6æ2æ¥
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ZONE3 ããã®åç
Hello,
Thank you for your feedback! We're glad we could assist quickly and help resolve the issue with your order. If you need anything else, please donât hesitate to reach out.
Best regards,
The ZONE3 Team
Zone3 came highly recommended by aâŠ
Zone3 came highly recommended by a friend and I must admit Iâve not been disappointed.
Well designed equipment with excellent support. My fist Venture into open water swimming and looking forward to the adventure!
2025幎5æ31æ¥
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ZONE3 ããã®åç
Hello,
Thank you so much for your kind words! We're thrilled to hear that your friend recommended us and that your first experience with ZONE3 has been a positive one. Itâs fantastic to know our gear and support have helped you feel confident as you start your open water swimming journey.
Wishing you all the best in your new adventure â If you ever need anything, weâre always here to help.
Best regards,
The ZONE3 Team
Really great service
Really great service. I needed to a return an item (bought 2 sizes as wasn't sure of fit) and it was super easy to do the return. Product looks really great - can't wait to wear it!
2025幎5æ28æ¥
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ZONE3 ããã®åç
Hello,
Thank you so much for the great review! We're thrilled to hear you had a positive experience with us.
If there's ever anything else you need, we're always here to help.
Best regards,
The ZONE3 Team
Great Products, Great Service
I have been a customer of Zone3 for several years, and the quality of their products has always been top class. Today, I spoke to Adam after requesting some support on some issues I am having with models and sizes - we had a great consultation and it was much appreciated.
2025幎5æ30æ¥
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ZONE3 ããã®åç
Good afternoon, Shane,
Thank you for taking the time to share such a positive reviewâit truly means a lot to us.
We're delighted to hear that Adam was able to assist you so promptly. We'll be sure to pass along your kind words to him.
If there's anything else we can help with, please don't hesitate to get in touch.
Best wishes,
The ZONE3 Team
A company highly dedicated to sports.
A company highly dedicated to sports.
Great products and pro-customer approach. Huge thanks to the amazing customer support team.
2025幎5æ28æ¥
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ZONE3 ããã®åç
Hi,
Thank you so much for the great review! We're really pleased to hear you had a positive experience with our customer service team â your kind words truly mean a lot, and we'll make sure to share them with the team.
If there's anything else you need, we're always here to help.
Best regards,
The ZONE3 Team
Return
Very smooth and speedy advice from Sam on returns and selection of correct product. Revised order all set up for me
2025幎5æ28æ¥
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ZONE3 ããã®åç
Hi Caroline,
Thank you for your kind words.
Weâre pleased to hear that Sam was able to assist you so promptlyâitâs always great to know our team is making a positive impact.
If thereâs anything else you need, please donât hesitate to get in touch. Weâre always here to help.
Best regards,
ZONE3
Sent an email for advice and AdamâŠ
Sent an email for advice and Adam answered straight away with recommendations thank you.
2025幎5æ29æ¥
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ZONE3 ããã®åç
Good afternoon,
Thank you for taking the time to share your feedback.
Weâre delighted to hear that Adam was able to assist you so promptlyâyour kind words will certainly be passed along to him, and weâre sure heâll be thrilled to hear them.
If thereâs anything else we can help with, please donât hesitate to reach out.
Best regards,
The ZONE3 Team
Very good customer service
Very good customer service. Ordered a wetsuit and needed to send it back. Easy to do with no quibbles.
2025幎5æ27æ¥
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ZONE3 ããã®åç
Hello, Katie
We appreciate your kind review!
It's great to hear our return process was straightforward and our customer service met your expectations.
We're always here to assist with anything you need.
Best wishes,
The ZONE3 Team
Zone3 customer service is A+++
Zone3 products are great - they're my go-to for everything open water swimming and more. I did have an issue with a product, however, and got in touch with customer service. My email was responded to incredibly quickly by Adam, and thanks to him (and his manager!) my item is going to be replaced ASAP. Such great customer service should be an example to other retailers.
2025幎5æ22æ¥
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ZONE3 ããã®åç
Hi Emma,
Thank you for taking the time to share your experience â weâre so glad to hear that youâre enjoying our products and that Adam was able to support you so efficiently.
We take pride in delivering excellent customer service, and itâs great to know that weâve lived up to your expectations.
Thanks again for your continued support!
Warm regards,
The ZONE3 Team
Goggles out of stock
The colour of goggles I ordered were out of stock, quickly contacted by Adam who offered a replacement colour and price matched. Excellent customer service on top of great quality products. Thanks
2025幎5æ22æ¥
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ZONE3 ããã®åç
Good evening,
Thank you so much for taking the time to leave such a positive review.
We're really pleased to hear that Adam was able to resolve the issue for you, and we hope you're happy with your replacement.
If there's anything else we can help with, please donât hesitate to get in touch.
Best wishes,
The ZONE3 Team
Excellent customer service
Excellent customer service! The item I ordered was out of stock but an alternative was immediately offered. Very pleased!
2025幎5æ21æ¥
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ZONE3 ããã®åç
Hello,
Thank you for your kind review! Weâre so pleased to hear that our team was able to offer a swift alternative and that youâre happy with the outcome.
If you need anything else, weâre always here to help.
Best wishes,
The ZONE3 Team
Issue quickly resolved hassle free
Had an issue with an order quickly resolved by Adam who upgraded my order at no extra cost and was even sent the order with next day delivery. Great products and excellent customer service.
2025幎5æ21æ¥
èªçºçãªã¬ãã¥ãŒ
ZONE3 ããã®åç
Hello,
Thank you for taking the time to leave your review.
Weâre sorry to hear there were issues with your order, but weâre very pleased that Adam was able to resolve things promptly for you. Weâll be sure to pass along your kind wordsâheâll be delighted to hear them.
We hope you enjoy your order, and if you experience any further issues or need assistance, please donât hesitate to get in touch. Weâre always here to help.
Best wishes,
The ZONE3 Team
Fantastic customer service
Fantastic customer service. I was having difficulties with placing an order as it wouldn't allow shipment to Ireland for the on sale wetsuit I wanted. I contacted customer service who got in contact with their IT and changed their site settings. Very happy customer & a bargain wetsuit.
2025幎5æ21æ¥
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ZONE3 ããã®åç
Dear Joseph,
Thank you for taking the time to leave such a positive review.
We are pleased to hear that our customer service team was able to resolve your matter promptly and to your satisfaction.
We hope you enjoy your wetsuit, and please do not hesitate to contact us should you require any further assistance.
Kind regards,
The ZONE3 Team
Really excellent customer service
Really excellent customer service, I had accidentally ordered the wrong thing, contacted them, they updated the order and adjusted the payment really efficiently. Definitely an online retailer I trust.
2025幎5æ20æ¥
èªçºçãªã¬ãã¥ãŒ
ZONE3 ããã®åç
Good afternoon,
Thanks so much for your great feedback! Weâre glad we could sort out your order quickly and make things right. We really appreciate your trust and look forward to having you shop with us again.
Best wishes,
ZONE3
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