Sheena has made me a Zone3 customer for life. Not only are their wetsuits amazing, but the customer service is also the best I ever experienced. Recently had an issue with receiving my wetsuit from... ãã£ãšèŠã
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Excellent service from start to finish. I was unfortunate enough to have a pair of goggles which split after a few months. Just sent them a photograph of the damage and a new pair have been sent out... ãã£ãšèŠã
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My first experience with ZONE3 was very good. Unfortunately I had to return my order, it didn't fit. Customer Services/Adam responded and helped me very fast. Thank you
My lovely friends had given me £350 gift card to buy towards a decent wetsuit. However these vouchers were in £50 x 7 for some system issues l couldn't use them all in one go and my Discount code wa... ãã£ãšèŠã
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We create world-class products that embody our dedication to the swimming & triathlon community. Products that enhance performance, comfort and self confidence and enable you to to achieve your best and reach your goals. We share the same passion for swimming outdoors, whether your goal is to improve your health and well-being, or race at the highest levels and achieve new goals. We are inspired by that feeling of achievement and our mission is to be part of your journey and experience this together.
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1 Tannery House, Tannery Lane, GU23 7EF, Send, è±åœ
- customerservice@zone3.com
- zone3.com
4.6
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Zone3 custumer service
I want to say thanks to the customer service for the assistance to resolve one problem, my compliment.
2025幎7æ2æ¥
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ZONE3 ããã®åç
Good afternoon,
Thank you for your message, and weâre sorry to hear about the issue youâve experienced with your Aspire wetsuit.
Please be assured that our customer service team has already reached out to you directly to discuss this matter further. We truly value your feedback and want to ensure you feel supported.
If you have any additional questions or concerns after speaking with the team, please donât hesitate to get back in touch.
Best wishes,
The ZONE3 Team
Bad experience with Zone3
I've ordered a Zone3 wetsuit. I truly believed I'd ordered it from Decathlon; however, when I went to return the item, I was made aware that I had to deal with Zone3. So, I have been challenging myself to return this item directly to Zone3 because the item is broken, and I have been through a lot to overcome this. Firstly, the customer service did not respond well, so I had to contact Decathlon to help me in this case. Secondly, I felt that corresponding with Zone3 was like playing ping-pong instead of helping me sort out this issue. Thirdly, they lied to customers, saying it's your fault because the item was not used properly, and they created excuses such as the wetsuit was used for cycling, horse riding, motorbike riding, or jumping, etc.
To be honest, I would not recommend this ZONE3 company! You should be strong enough to fight with them, and in the UK, you can submit a small claim through the government website.
2025幎7æ10æ¥
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ZONE3 ããã®åç
Good afternoon,
Thank you for taking the time to share your feedback.
We're sorry to hear that you're not entirely satisfied with the outcome of your recent return. Following a thorough review by our product and returns team, we found that the damage to the wetsuit appears consistent with improper use.
We understand this may be disappointing and appreciate your understanding. These findings were outlined in our previous email, in which we also offered to return the wetsuit to you. We're currently awaiting your response regarding how you'd like to proceed.
If you have any further questions or need additional assistance, please donât hesitate to contact our customer service teamâweâre here to help.
Best wishes,
The ZONE3 Team
Wetsuit Cord
I was looking for a new cord to replace the frayed one on my Zone 3 wetsuit. I couldn't find any on the website, so emailed Zone 3 customer service. I received a very prompt reply from Sam, who shared a link directly to the replacement cords on the Zone 3 website. I ordered one easily online and it was quickly dispatched. Very helpful and efficient service - Thank You !
2025幎7æ8æ¥
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ZONE3 ããã®åç
Hi,
Thank you for taking the time to leave such a positive review.
We're so pleased to hear that Sam was able to assist you promptly and make the process easy. Providing helpful, efficient service is something we really pride ourselves on, so itâs great to know that came through.
If you need anything else, please donât hesitate to get in touch.
Best wishes,
The ZONE3 Team
Great products and fabulous customerâŠ
Great products and fabulous customer service. Zone 3 even supported me when I ordered a Men's wetsuit instead of the Woman's !!
2025幎7æ4æ¥
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ZONE3 ããã®åç
Hi,
Thank you so much for your kind review. We're delighted to hear you're happy with both our products and the service you received.
At ZONE3, we take pride in providing attentive and reliable support, so it's great to know we were able to assist when you needed it.
Best wishes,
The ZONE3 Team
Excellent knowledge and expertise fromâŠ
Excellent knowledge and expertise from Adam at Zone3. Super helpful and informative. Would definitely recommend
2025幎7æ9æ¥
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ZONE3 ããã®åç
Hi,
Thank you for taking the time to leave a review. We're really pleased to hear that Adam was able to help â we'll be sure to pass along your kind words.
If there's anything else we can assist with, please don't hesitate to get in touch.
Best wishes,
The ZONE3 Team
Sam was great and very helpful
Sam was great and very helpful. I will definitely apply Zone again.
2025幎7æ7æ¥
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ZONE3 ããã®åç
Good afternoon,
Thank you for your kind words â we're so pleased to hear that Sam was able to help you!
Best wishes,
The ZONE3 Team
Great customer service
Great customer service
Kelsie dealt with my issue.
I had a parcel go missing and she managed to liaise with the delivery company and rectify the issue in time for my Triathalon (under a week)
2025幎7æ3æ¥
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ZONE3 ããã®åç
Hi Max,
Thank you for taking the time to leave us a review.
We're thrilled to hear that Kelsie was able to assist you and resolve everything promptly â we'll be sure to pass on your kind words to her.
We hope the triathlon went brilliantly! If there's anything else we can help with, don't hesitate to reach out.
Best wishes,
The ZONE3 Team
Neoprenanzug mit Produktionsfehler - kein Kundenservice
Ich habe einen Neoprenanzug fÃŒr ÃŒber 600⬠gekauft. Bei diesem lösen sich nach zwei mal tragen die Klebepunkte am Ãrmel und an dem einen Ãrmel ist dadurch der Ãrmel eingerissen. Trotz vorsichtigster Verwendung.
Der Kundenservice sagt dies wÀren normale Gebrauchsspuren, obwohl eindeutig ein Produktionsfehler vorliegt.
Auf meine zweite E-Mail soll ich die Versandkosten nach UK bezahlen, dann wÃŒrde man den Fall prÃŒfen.
Kundenservice verstehe ich anders!
2025幎7æ3æ¥
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ZONE3 ããã®åç
Thank you for taking the time to share your feedback, and we're really sorry to hear about your experience.
We're currently struggling to locate the interaction you had with our customer service team based on the information provided. Weâd really like to look into this further.
Could you please kindly reach back out to us at hello@zone3.com with any relevant details (such as your ZONE3 order number or previous correspondence), so we can investigate and assist you more effectively.
Best regards,
The ZONE3 Team
Quality products and professionalâŠ
Quality products and professional customer support.
2025幎6æ30æ¥
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ZONE3 ããã®åç
Thank you very much for your kind words - we all really appreciate it!
Do let us know if there is anything else we can assist with.
Best wishes,
The ZONE3 Team
ZONE3 ããã®åç
Thank you very much for taking the time to leave a review - we really appreciate it!
Please let us know if there is anything else we can help with.
Best wishes,
The ZONE3 Team
Customer service with Sam was excellentâŠ
Customer service with Sam was excellent and was able to clarify all questions regarding orders, gift card, points and so on.
2025幎6æ26æ¥
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ZONE3 ããã®åç
Thank you very much for your kind words! We shall pass these on to Sam.
If there is anything else the team can assist you with, please do let us know.
Best wishes,
The ZONE3 Team
Fantastic service and help!
Sam dealt with my issue with no faults and no hesitations to do everything possible to help resolve the situation (including liaising with another company that I originally bought my Zone3 item from) and the service was very good. I was kept regularly updated on the status of the issue and have absolutely no faults with how it was dealt with. Thank you.
2025幎6æ25æ¥
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ZONE3 ããã®åç
Good afternoon, Esther,
Thank you so much for taking the time to leave such a positive review.
At ZONE3, we pride ourselves on delivering excellent customer service, so we're thrilled to hear that Sam was able to assist you. Weâll be sure to share your kind words with himâitâll mean a lot.
If thereâs anything else you need, please donât hesitate to reach out. Weâre always happy to help.
Best wishes,
The ZONE3 Team
Which size?
I had made the decision, after much research and deliberation, to buy a replacement wetsuit from Zone3 but my only "local" triathlete store had sold out in what I thought might be my size so I didn't bother visiting. What I did do was to contact Zone3 customer services and Adam in particular couldn't have been more helpful in trying to make sure I ended up with a wetsuit that was perfect. If the service from him is an indication of the service from Zone3 in particular then I would have absolutely no hesitation in recommending them.
2025幎6æ24æ¥
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ZONE3 ããã®åç
Hi Wayne,
Thank you for taking the time to leave a review.
Weâre thrilled to hear you had a positive experience with our customer service team. Your kind words will certainly be passed on to Adamâheâll be delighted to hear them!
We hope youâre happy with your wetsuit, but if you need any further assistance, please donât hesitate to get in touch.
Best wishes,
The ZONE3 Team
Great service from this BritishâŠ
Great service from this British company. I bought a Tri suit from them and am very pleased. My order was late in the day and they expidited the delivery to next day as I had a race on the weekend. Massive relief for me, and i feel they went out of their way to help.
Highly recommend them!
2025幎6æ20æ¥
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ZONE3 ããã®åç
Hi Jonathan,
Thank you for taking the time to leave such a positive review. We're really pleased we could assist you, and we hope your race went well!
If there's anything else we can help with in the future, please donât hesitate to get in touch â weâre always happy to help.
Best regards,
The ZONE3 Team
It's been an absolute pleasure dealingâŠ
It's been an absolute pleasure dealing with Sam, went the extra mile and provided First Class Customer Service - Thanks very much ! - I will be purchasing from Zone3 again as a consequence!
2025幎6æ18æ¥
èªçºçãªã¬ãã¥ãŒ
ZONE3 ããã®åç
Hi Stuart,
Thank you so much for your kind words - we will pass these on to Sam!
Please do let us know if there is anything else we can assist with.
Best wishes,
ZONE3 Team
I was unsure of the product I requiredâŠ
I was unsure of the product I required and had it down to two Adam helped me choose and provided extra information to assist with the right choice great company and great customer focus brilliant product
2025幎6æ9æ¥
èªçºçãªã¬ãã¥ãŒ
ZONE3 ããã®åç
Hello,
Thank you for your review.
We're delighted to hear about the positive experience you've had â we'll be sure to pass your kind words on to Adam as well.
Please donât hesitate to reach out if thereâs anything else you need.
Warm regards,
The ZONE3 Team
Great Customer Service
Great Customer Service!
Adam was incredibly helpful, friendly and efficient in dealing with my query; really recommend. (plus, the kit is fabulous)
2025幎6æ9æ¥
èªçºçãªã¬ãã¥ãŒ
ZONE3 ããã®åç
Hi Natasha,
Thank you so much for taking the time to leave a review.
We're thrilled to hear you had a positive experience with our customer service team â we'll be sure to pass your kind words along to Adam!
If you need any further assistance, we're always here to help.
Best wishes,
The ZONE3 Team
I messageorder them regarding my order andâŠ
I message them regarding my order and within 1 hour told order was on the way
2025幎6æ9æ¥
èªçºçãªã¬ãã¥ãŒ
ZONE3 ããã®åç
Good evening,
Thank you so much for taking the time to leave such a positive review â it truly means a lot to us.
If there's anything else we can help with, please don't hesitate to reach out.
Kind regards,
The ZONE3 Team
Tri bag issue
Thank you to Sam who responded to an issue with my Tri Bag. She was very understanding and accommodating to ensure the issue was resolved quickly and to my satisfaction.
2025幎6æ5æ¥
èªçºçãªã¬ãã¥ãŒ
ZONE3 ããã®åç
Thank you for your kind words. We're glad to hear that Sam was able to assist you with your Tri Bag issue in a helpful and understanding way. Ensuring quick and satisfactory resolutions is something we take pride in, and your feedback means a lot to us.
Best regards,
The ZONE3 Team
Excellent customer service
Thank you to Adam who provided options to resolve an issue with a wetsuit. Simply send the pictures, solution within minutes. Speedy exchange, honouring competition discount code that was used in purchase but had expired by the time of exchange.
2025幎6æ5æ¥
èªçºçãªã¬ãã¥ãŒ
ZONE3 ããã®åç
Thank you for your thoughtful feedback. We're so pleased to hear that Adam was able to assist you promptly and provide a smooth resolution. It's great to know the exchange process was efficient and that we could honour your original competition discount. We truly appreciate your support and look forward to helping you again in the future.
Best regards,
The ZONE3 Team
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