Zonli レビュー 

Zonli からの回答

2026年9月9日

Dear Malory,

Thank you so much for sharing your experience.
We’re delighted to hear your neck and back pain has been relieved. The base layer delivers firm and even support, while the top layer features ample soft cushioning, striking just the right balance.

What we want to bring you is more than a mattress — it is a simpler, more relaxing way to rest at home. Comfort doesn’t have to be complicated. Knowing your whole family can now enjoy undisturbed sleep is the most precious feedback we could receive.

Please feel free to reach out to us anytime via email if you or your children need further assistance.

Thank you again for choosing ZONLI.

Best,
Zonli Home Team

Zonli からの回答

2026年9月9日

Hi Kimberly,

Thank you so much for taking the time to leave your honest review — we truly appreciate it.

The 6-inch mattress is ideal for anyone trying floor sleeping for the first time after using thick traditional mattresses. It contours nicely to your body curves while still keeping the steady, supportive feel that floor sleeping requires.

We’ve always believed comfortable rest at home doesn’t have to be complicated. We aim to deliver more than just a mattress — we want to bring a simpler, more relaxed way of living into your home. Knowing our product has added a little ease to your daily routine is the most valuable feedback we could receive.

We’ve already sent a follow-up email to your inbox. Feel free to share your daughter’s sleeping needs and her room space details with us, and we’ll put together a precise, tailored recommendation just for her.

Thanks again for your support. Don’t hesitate to reach out anytime if you need anything else.

Best,
Zonli Home Team

Zonli からの回答

2026年9月7日 に更新

Dear customer，

We're really sorry about this experience.
We take every customer's experience seriously, and a member of our team has already been assigned to your case and has reached out to you directly. Please keep an eye on your inbox — and do check your spam folder just in case.
If you'd prefer to reach us another way, you can email us at cs@zonlihome.com and we'll prioritise it.
We'd very much like to get this sorted for you as soon as possible.

Best,
Zonli Home Team

Zonli からの回答

2026年9月7日

Dear Sean,

Comfortable sleep says it all, and we’re thrilled to bring a little relaxation to your daily life. Hope it helps you unwind a little. Anything you need, just reach out.

Best,
Zonli Home Team

Zonli からの回答

2026年9月7日 に更新

Dear Linda,

Really glad the bed has been comfortable and easy to look after, and that you're finally sleeping well again. Sleeping closer to the ground and living a little more relaxed is what we set out to do — so this means a lot.
Thanks for giving us a chance. Anything you need, we're right here.

Best,
Zonli Home Team

Zonli からの回答

2026年9月7日

Dear Sergio,

Glad we could get the mattress and tracking sorted out for you quickly — that's how it should be. Our team reads every message properly, so it's good to know it helped.
Thanks again for choosing ZONLI. Anything you need, we're right here.

Best,
Zonli Home Team

Zonli からの回答

2026年9月7日 に更新

Dear Kyle，

Glad it's been comfortable and you're sleeping better. Comfortable sleep and a more relaxed way of living is exactly what we're after — so this really means a lot.
Appreciate the recommendation!

Best,
Zonli Home Team

Zonli からの回答

2026年9月4日

Dear RTT，

Thank you so much for the great review!

We're glad you found the whole process simple and smooth. Knowing we got it just right really means a lot to us.

And thank you for mentioning our email support. Our team genuinely does their best to reply properly to every message, so your kind words mean a great deal to them.

If you ever need anything down the road, just drop us an email. Thanks again for choosing ZONLI!

Best,
Zonli Home Team

Zonli からの回答

2026年9月3日

Hi Cid,

Thank you for being with us all these years — that kind of loyalty is something we never take for granted.

Comfort and quality are what we build everything around. And thank you for the shout-out to our customer service and shipping teams — we'll make sure they see this.

Your recommendation means a great deal to us. Here's to many more cozy nights ahead!

Best,
Zonli Home Team

Zonli からの回答

2026年9月3日

Hi Kata ,

What a great story to hear — thank you for sharing it. When you let us know the timing was tight, sending the in-stock mats right away was an easy call. Getting you settled into your new home on schedule mattered more than the order details.

We're thrilled the quality lived up to expectations too, and we hope your futon setup brings you many restful nights.

If anything comes up, just reach out — we're always here.

Best,
Zonli Home Team

Zonli からの回答

2026年9月2日

Hi Rosanett,

What a lovely review.Knowing you’re super happy with your purchase truly means a lot to us. We hope you continue to enjoy many cozy and restful nights on it!

If any questions come up down the road, just reach out!

Best,
Zonli Home Team

Zonli からの回答

2026年9月2日

Hi Georgiann,

What a lovely review. We’re especially glad to hear that the cover washes well. We designed it to be removable so it’s easier and more convenient to clean and care for.

Knowing it made the perfect birthday gift truly means a lot to us. We hope Tanya continues to enjoy many cozy and restful nights on it!

If any questions come up down the road, just reach out!

Best,
Zonli Home Team

Zonli からの回答

2026年9月2日

Hi Jay,

What a lovely review. We also appreciate your honest feedback about the thickness. We've already passed it along to our content team — details like this make a real difference for customers deciding between options.

And if flexibility in folding and storing matters to you, the 2.5-inch is a great fit.

To protect the mat, we'd recommend pairing it with a waterproof mattress protector. It keeps dirt and spills out, helps extend the life of the mat, and also reduces wear from pet claws to a certain extent.

If any questions come up down the road, just reach out！

Best,
Zonli Home

Zonli からの回答

2026年9月1日

Hey Pedro,

Thanks so much for sharing your full experience — we really appreciate the honest, detailed feedback.
First off, we’re glad the problem was finally resolved smoothly. For us, the most important thing is that you got the help you needed. And don’t worry at all about the mix-up — that’s totally understandable!
For our team, great service doesn’t expire when the warranty runs out or a product gets discontinued. If you bought it from us, we stand behind it — full stop. Fast, genuine, problem-first support is a core promise we make to every customer, and it means so much to hear it shone through for you.
We’re also really glad the sofa-bed’s build quality has held up so well. Top-tier craftsmanship is something we never cut corners on, even for items no longer in production.
Thanks again for taking the time to leave this review. If you ever need anything else down the line, we’re just a message away.

Warm regards,
The ZONLI Team

Zonli からの回答

2026年9月1日 に更新

Hi Teneca,

Thank you for sharing your honest feedback with us.
We’re truly sorry to hear that your experience with our Queen size futon mattress did not meet your expectations.
We take your concerns seriously and have already arranged for our customer service team to reach out to you directly to better understand the situation and help find a solution. Please keep an eye on your email inbox (including your spam folder, just in case).
Your feedback is very important to us. It helps us identify areas for improvement and continue to deliver better products and experiences for all our customers.
Thank you again for giving us the opportunity to look into this matter, and we hope we can make things right for you.

Warm regards,
The ZONLI Team

Zonli からの回答

2026年9月1日 に更新

Hey Tatiana,

Thanks so much for this lovely review.
We designed this mattress to be portable and versatile, perfect for all the scenarios you mentioned. Quality is at our core, so it means a lot that’s what stands out most for you.
We really appreciate your suggestion about ties or velcro for easier transport — we’ll pass it along to our product team. Glad the included storage bag has been such a useful plus.
Thanks again. We’re here if you need anything.

Best,
The Zonli Team

Zonli からの回答

2026年9月1日 に更新

Hey Piero,

Thanks a lot for this great review — we truly appreciate you sharing your experience.
We’re glad to hear our team was helpful and that shipping was fast and smooth. A straightforward, no-hassle experience from order to delivery is exactly what we aim for, so it means a lot to know we delivered that for you.

We’re also happy you’re looking forward to trying the mattress. At Zonli, we design our tatami mattresses with a low-to-the-ground profile, focused on delivering calm, grounded comfort. It strikes a nice balance of support and coziness, and we think it’ll live up to how great it looks.

Enjoy your first rest on it later today, and don’t hesitate to reach out if you need anything down the line.

Warm regards,
The Zonli Team

Zonli からの回答

2026年9月1日 に更新

Dear Sienna,

Thank you so much for your wonderful feedback — we’re thrilled our tatami mattress works perfectly for your child.
Its low-to-ground design ensures safe climbing, while the proper thickness delivers sound sleep — this balance is exactly our design intent. Rooted in Japanese tatami philosophy, we aim to bring everyone closer to the ground for greater security and relaxation.
We’re honored to be a reliable, kid-friendly sleep solution for your family, and hope it keeps accompanying you and your loved ones.

Warm regards,
The Zonli Team

Zonli からの回答

2026年8月31日

Dear Ainsley,

Thank you for your lovely review! We're so glad to hear that sizing down worked perfectly for your small apartment – it's great to know the mat fits just right. It's also wonderful that delivery was fast and the package was light enough for you to carry up the stairs without trouble. We designed our packaging with convenience in mind, so hearing that it made a difference for you truly means a lot to us. We're delighted that you're happy with your purchase, and we hope you enjoy many cozy moments on your new mat. If you ever need anything, we're always here to help.

Warm regards,
The Zonli Team

Zonli からの回答

2026年8月31日

Dear Alexandra,

Thank you so much for your wonderful review – it means the world to us that you're loving it! We're thrilled to hear that your order arrived quickly and that your back is already feeling better – that's exactly what we designed our floor mattress for.

We know how important a good night's rest is for overall health and wellbeing, so hearing that our mattress is making a positive difference for you is truly the best reward we could ask for. We carefully chose the foam density and materials to provide just the right balance of support and comfort, and it's great to know that it's working well for you.

We truly appreciate your support and hope you continue to enjoy many restful, pain‑free nights ahead. If you ever have any questions or want to share more of your experience, we're always here to listen.

Warmest regards,
The Zonli Team