Absolutely shocking customer service. Everything is out-sourced, including their complaints system. I bought a laptop, explaining exactly what I needed it for. Got it home and it appears to have been a demo model even though I paid full price for it - only 7 months of the free 365 Office left and an out of date Win 10 operating system. System can't update because it says there's not enough disk space. I haven't even used the damn thing yet!!!! I've been trying for TWO DAYS to get through to someone who can help resolve these issues - no luck yet. The store doesn't answer their phone and 'customer service' take approx 30mins to answer. I WILL NEVER EVER buy anything from them again.