I recently purchased a Sony TV and Soundbar from CurrysPCWorld (another useless bunch) and paid an extra £249.99 for an "expert support service" from this bunch, well basically what a waste of money that was! The TV and the Soundbar will not voice sync so I have been communicating with these people who obviously do not give a toss, I still have the issue and no one has bothered to sort it! They are quick enough to take your money!

So you will now see the reply from TeamKnownothing, all of those things they suggest I have done, and I still have an unsolved issue, they are also now suggesting if I wish to cancel the support agreement I will lose all support with immediate effect, sounds like they would rather I do that than them help me! Please avoid these people!