Sham don’t buy
I ordered coat online, which was on sale for £75 and I was charged £105. I only saw when I received the email from superdry. Even when I was on pay now page this amount never showed, it was all the way £75. I tried to contact superdry through email and phone and failed. For 40min no one answer the phone and it was not resolved. I was informed Via email I can return the parcel if I don’t like it! I don’t like conman, Superdry! It was not clearly advertised! I have got a screenshot of the offer with the price £75 and never £104 showed up even on the “pay now“ page! I received your email with a different price only after I paid. Never again as your customer service don’t exist!
Superdry からの回答
Hi Anna
We apologise for the issue you experienced with your recent order.
We aim to advertise each of our promotions in a very clear and concise manner so that our customers can be confident in their purchases. We regret that on this occasion you found the parameters of the offer were not clearly enough defined.
If you ever require more information on any promotion please call customer service and one of the team will be happy to provide a clear explanation.
We thank you for taking time to review us and appreciate your feedback.
Kind Regards,
Superdry Care.