UPDATE:

I emailed BBC Midlands today a couple of weeks ago explaining my situation, that I had no cancellation insurance and that I wanted a refund, and that Hoseasons were refusing and that there were hundreds more customers in the same predicament as myself. I got a reply saying they may do a piece on travel issues, refunds cancellations etc. Then the following week they contacted me asking if I’d be happy to do an interview to which I agreed. The day that the interview aired I got an email ( before it was on tv ) saying a manager had tried to contact me regarding my bookings but they couldn’t reach me, so I sent them my number. The following morning I received a call from a manager saying I’d been given a full refund ( no admin fee taken ). I was really pleased but at the same time I felt awful for all the other people fighting to get a refund.
During previous phone calls I made to Hoeseasons ( of which there were many ), I was told NO REFUNDS and when I asked to speak to a manager I was told there weren’t any managers to speak to!! My advice is just keep going email/message everyone you can think of, use the Resolver website to help,
Just keep going. I really hope you all get your refunds because at the end of the day through no fault of your own you’re not able to go on your holidays 😢 Good luck everyone 🤞🤞 keep fighting


HOSEASONS THIEVES!!!!

YOU ARE A DISGUSTING COMPANY AND ARE NOTHING BUT THIEVES!!😡😡 I’ll NEVER BOOK WITH YOU AGAIN!! Refusing refunds and just telling people that you’re not offering refunds to customers and that’s it!!!! is totally DISGUSTING AND UNACCEPTABLE!! I need my money back at this very uncertain and difficult time!! No, I didn't take out cancellation insurance but these are exceptional circumstances ( COVID19 ), and as a company, you're not treating your customers properly. You're just keeping your customers money. I've direct messaged the owner of the property where I was supposed to be staying and he said he'd be happy to refund me but he can't because YOU STILL HAVE HIS/MY MONEY!!!! SHAME ON YOU!!!!!
People please share and beware!!