Took nearly 2 weeks to go online after…
Took nearly 2 weeks to go online after being told 48hrs
Problems with the website cancelling viewing
Problems with the App
No support from my agent
Ignored texts and emails
Go to a real agent and don’t bother with Purple Bricks they take your money and run.
Complaints procedure not worth a rub so I will make sure I tell everyone that will listen what a bad service you get from PB.
Purplebricks からの回答
Thank you for taking the time to write your review.
We are very sorry for how you’ve felt as we would never want any of our customers to feel this way. We understand that our Customer Experience Team have conducted a thorough internal investigation and were unable to conclude that we have failed in our obligation or let you down. I appreciate the findings weren’t as you’d hoped.
It is disappointing that we were unable to achieve your desired sale on this occasion, but we do wish you every success moving forward.
Kind regards,
Customer Support