I recently ordered two pans from this company (when I say recently I mean months ago which in respect of this company clearly falls within their definition of recently) and rather foolishly I took at face value the hundreds of five star reviews they claim to have.

The pans duly arrived via the courier and as he carefully put the package on the step outside we exchanged a look of incredulity at the heap of cardboard and metal, held together by tape, which lay in front of us. He apologetically stated that there was a note on them explaining that that was the condition they received them in. Unfortunately this review site doesn’t have the facility for me to post a photograph but the tape the “package” was wrapped in was commercial tape bearing the following:-
Allport Cargo Services
Interlink 130
Interlink business park,
Leicester.
My initial scepticism of this claim was proved to be unfounded when I realised that the larger of the two pans was simply to big for the box it arrived in so it had been forced in with the handle protruding through the corner of the now collapsed box and then wrapped in tape. I can only assume that the parcel was then used as a football during lunch break and kicked around the warehouse car park for an hour prior to posting.
Unsurprisingly the handle of the larger pan was flapping around like a balloon in the wind.
It was going back!
This is when your initial concerns about this company prove to be well founded. The return instructions was an A4 piece of paper that had clearly been photocopied as all the text was misaligned and the unmistakable shading of copying was present. There is no telephone number present on either the document or their website. They clearly do not want to talk to you.
You have to send an e mail requesting a returns authorisation, which is then ignored. You then send another informing them that the first one was ignored and you then receive a pro forma response that they are extremely busy and dealing with customers is taking considerably longer than usual. Presumably this must have been caused by all the happy and satisfied customers placing further orders because every review on their site is five stars!
Funny how you can’t post a review on there yourself🤔
There then followed three months of e-mail communication and unnecessary inconvenience whilst I waited for my refund. They simply delay everything in the hope you will go away.
On the plus side the three month saga did give me time to look at the glowing reviews on their site compared to those on here. Something somewhere is either not quite right or they must exist in a parallel universe because the two do not correlate.
779 reviews on their on their own web site of which 779 give them Five Stars !!!!
Trustpilot 81% of reviews give 1 star and I can only assume they give that because it’s the lowest you can give.
It seems this venture is owned by an Australian company Global retail brands who in April 2018 opened two stores in Oxford and Bracknell with immediate plans to open three more in Norwich, Sheffield and Bristol and then had future plans to open up to 75 retail stores around the UK employing around 1000 people according to their CEO.
Well you know what they say about the best laid plans of mice and men........
The store in Oxford closed without explanation and they actually have just the one store in Bracknell !!
This is the worst online shopping experience I have ever experienced. I can imagine many people simply giving up and putting it down to experience.
Just hope that what you order is as expected because otherwise you are in for a torrid time trying to sort it out.
You have been warned!