Mr Peter Gallagher

I made an online order over two weeks ago and received an email to say that they could not fulfill all the order and a partial order had been dispatched to store.
Granted I was only charged for the part order.
That was the one and only message I received from Boots and needless to say there has been no delivery to store.
I called in twice to store.
First time on the delivery date and told to wait for a message that it had arrived. Never came
14 days later I went back in to same branch .
The store assistant couldn’t find my order number on line which was concerning. Told me a delivery was due that day and if it arrived I would get sent a message.
I heard absolutely nothing !

I turned to online customer service and what a joke that has turned out to be. As it was over 7 days since it was due I expected some help.
Having used the AI assistant without any success ( what a useless tool) I finally found two different numbers to contact.
One number did not recognise my order number and was no use whatsoever and the other number got me through to a real person. Great i thought!
No surprise when I was told by the operator that they could not hear me and immediately disconnected me.
Not to be put out by this I changed my location and tried the process again - got through to a different person who again gave me the same excuse of not being able to hear me and duly cut me off again.
I am appalled by this low level of customer service and I will never use Boots on line service ever again. This is not the way to help customers and the company should be embarrassed by the state they are in.
Now I’ve got to try and get my money back which I am sure will not be easy either !


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I am very impressed with Bolsover Cruise Club. I did not to wait very long to be connected to a customer advisor when I rang.
My advisor Leigh was really helpful and provided useful information regarding our choice of cabin.
The whole booking process was very straightforward and all the required documentation was sent to me by email as promised.
I am very happy with the service provided so far.

I was one of the very first customers of DiscreteHeat almost twenty years ago now. When we extended our house in 2006 I was looking for an alternative to radiators or an underfloor heating system when I happened across this company and the product they had just brought to market, it seemed perfect for my needs. After much consideration I took a leap of faith and invested in it for my conservatory which is a run of around 30 meters in length in what is quite a cold room in winter due to the large glassed areas.
I had the system installed by my plumber who had never seen a system like it but following the fitting instructions provided he had it up and running very quickly and we were all very happy with the results.

The system provided enough heat to make the temperature comfortable in all but the very coldest winter months when we occasionally use a wall mounted electric heater to boost the temperature. The reason for this is that over time the system has become less efficient towards the end of the run due to air getting in, as it does in radiators, but unfortunately there was no way to bleed the air out without draining the system down. Another minor aesthetic issue was the rather unsightly clip on plastic strip that fitted to the bottom of the skirting which allowed for trimming to fit uneven floors or the fitting of cables behind it. A good idea but not particularly pleasing on the eye.

What you have to remember is that my system was one of the very first examples of a completely new domestic heating system and very few things are perfect first time around. I think it is fair to say that this product has been round the block more than one time by way of improvement.

Fast forward twenty years and it is quite clear that whilst the principle remains unchanged all the components of the system have undergone a great deal of development and improvement.The plastic strip is gone and the skirting face is now clean and all one piece, all the internal pipework connectors are now brass, brackets for fixing the skirting to the wall have been improved and clips to prevent any internal movement of pipework are now fitted. A simple bleed vent has been fitted to the return valve which will address the problem of air getting into the system and reducing efficiency. The fitting instructions and guides that are provided are so much better as they are now in detailed template form with exact measurements of exactly where and how things need fitting. You can go on YouTube and watch a guide for every stage of the process which is brilliant. The actual profile of the skirting has also been greatly improved.

So what brought me back to reviewing this product some twenty years on. Well, unfortunately, I had a leak from it which went unnoticed for over 24 hours which caused a fair bit of damage to my flooring. We very quickly identified that the leak was coming from the point where the plastic push connector has come slightly loose from where it enters the actual skirting, probably caused by years of very slight pressure as the system opens and closes. This cannot happen now due to the addition of the aforementioned clips that now hold the pipework firmly in place. Fortunately we were able to quickly isolate the leak by the close off valve on the thermostat.

Now I needed to know how to fix the problem. I no longer had any of the fitting instructions or any spare parts and so I decided to contact their Customer Service for some advice. Had I been told that ‘Sorry, your warranty expired years ago and we can’t really help you’ I couldn’t really have complained. What I got was the exact opposite, Mitch was incredibly helpful, he asked for photos and a video to help identify exactly how they could help me. Having provided them and as a starting point he immediately told me he would be sending me a batch of new connectors, a new return valve with a bleed function and clips for fixing the connectors in place. All of this was free of charge!
The parts arrived the next day and today I also received a phone call from Martin, who owns the company, asking what more he could do to help and to talk to me about my experience of the product over twenty years of use. as this kind of field testing cannot be replicated any other way.
I am happy to write this review because it only takes a few negative reviews from disgruntled customers, for whatever reason, to do enormous damage to small innovative companies like DiscreteHeat. I have found the product to be excellent and can justify thatby twenty years of real world use which can rarely be vouched for in any reviews. Fortunately there are also many positive reviews from other long standing customers which I can now add my support.

The customer service I have received has been outstanding, and in all honesty, I had no divine right to either receive or expect that.

Arrived at the office to find a small but slow moving queue with only two staff at the rental desks.
Eventually I got my turn and despite having used Niza before and having a reservation I was told there was no record of my details so I had to provide them again which only took about 5 minutes. Having pre paid for my vehicle at this point I should have been given a car and been on my way. Unfortunately this is where everything ground to a halt and probably explains why the queue was so slow moving, the excess insurance hard sell began. Despite telling the man I had my own excess insurance he spent the next ten minutes repeatedly trying to sell me various excess insurance and making a deliberate attempt to scare me into taking it. He even went to the trouble of explaining the different costs and despite me declining each of them he started to write them down and tell me how much trouble it would cause me if anything happened. This included what amounted to threats that if anything went wrong there would be no one to call or help us without their insurance. I must have told him on at least five occasions that I had my own but he just carried on regardless telling me they wouldn’t pay out or there would be an excess cost to pay even on that policy (both are completely untrue) .What if you break down, what if you have a puncture, what if you damage a wheel, it went on and on and on to the point where I became really annoyed and was losing my patience. I can imagine some other people being really intimidated by this type of behaviour which really is the scourge of the car rental business.
I have no problem with being offered this product but once the customer has declined it then staff should accept this instead of trying to intimidate and threaten customers. Eventually I was given a car only to get to,it and find it was filthy having just been returned by another customer. When I went back in the guy realised he had given me the wrong car. Had he not spent so much time pushing excess insurance this wouldn’t have happened and other customers wouldn’t have to wait so long. I was eventually given a car which was new and perfectly fine despite only being half full of fuel. The returns process was much smoother.
What should have been a straight forward process took twice as long as it should have and has really put me off using Niza cars again. I would suggest customers use Wiber or Recordgo instead of Niza. The customer experience is so much better.

I have bought many items from Castore and the quality cannot be faulted, The delivery and returns policy is very good, in theory. The problem is that I returned some items on the 9th June via Castores delivery partner, Evri. On 20th June I had to contact their customer service dept as I had not received my refund and there had been no communication confirming that my return had in fact been received by them. Despite getting a prompt response via e mail there was still no confirmation that my return had been received only that the refund process can take 14 business days.
This is the second time I have experienced this issue with Castore.
Firstly, when a huge amount of business is conducted online then providing customers with confirmation of receipt of returns really should be standard procedure, as it is with most other companies. The customer should not be left not knowing and the onus should not be upon them to have to seek confirmation.
Secondly, the length of time it takes to process a refund really should be better than 14 business days or in this case longer and requiring yet another chaser e mail as I still have not received it despite being told it should have happened yesterday.

Sadly your customer service is not quite up to the same standard as your products.

Edit to the above.
I contacted Castore via e mail as mentioned above and within the hour the refund was processed. I have since had communication from Customer Services apologising for the delay and they also provided details of how they can hopefully reduce or prevent this from happening again by making changes to their working practices. Faith restored and five stars now awarded for both the products and Customer Service.

Appalling customer service
The sofa is very good so far.
Unfortunately i made the mistake of buying it from SCS because their customer service is absolutely appalling. We ordered it just before Xmas and were promised a price match if it was reduced in the Boxing Day sale which it subsequently was. On New Years Eve I spoke to the store manager at Bradford and he confirmed he would apply the price match as promised. I was present when he e mailed this to whichever department deals with such matters and was told I’d get a confirmation e mail that the price match had been applied. Nothing heard from them in four months. I have tried to contact them by phone which puts you on hold for hours, their live web chat is never working and the two subsequent e mails, the last being a week ago to customer service have been completely ignored despite confirmation that they had received them. Why do companies treat their customers like this, there is no excuse for not responding to my communications.
Today I received an e mail from SCS Customer services asking me to review my purchase, so I posted the above. Just received another e mail from them saying my review doesn’t meet their guidelines so it won’t be posted!. I wonder why ?

I dread to think what will happen if we have any issues with the sofa. Frankly I’d suggest you shop anywhere other than SCS at all costs because if any problems arise you will receive no help whatsoever from them.

Hard to provide an accurate review until you need the service. A very reasonable price for my Sons car insurance compared to most other providers. The proof of the pudding so to say will only become apparent if you have to make a claim and then see how it is dealt with.

The company provides a good range of products at competitive prices. The website is easy to navigate and delivery is reliably fast. I have bought a number of products from this company.

I have just taken out another policy to cover a short rental whilst we are away in Spain.
You never really know how reliable or what level of service you will receive from an insurance company until you unfortunately need them. I had this experience about a year ago whilst in Spain when we discovered a large, unexplained crack in our windscreen. This had happened overnight whilst parked in a private driveway and no obvious sign of a cause. Regardless the rental company charged us over £600 for the damage. On our return to the UK I notified Questor and provided all the documentation we had from the rental company. Within a few days we were fully reimbursed with the minimum of inconvenience.
That’s why they are my go to company and this was not the first time I had excellent service from them. Policies and plans we had in place during Covid were readily amended so we received the full benefit of our cover.

Buying process was easy, tickets arrived electronically and communication was good. The reason I only give three stars is the extortionate admin charges applied to the transaction of £18 per ticket on top of the inflated ticket prices.

Excellent service from Wing Lee and BOXT.

During a recent holiday to Spain we had the windscreen cracked on our hire car which cost us around £600. On returning home we claimed on our Car Excess Policy which we have through Questor and Orchard deal with the claims.
Submitted online all the paperwork supplied by the hire company and the claim was settled within the week.
Excellent service and I would highly recommend travellers obtain an independent policy rather than pay the extortionate rates charged by the hire car companies.

I found Leasing Options whilst looking for deals on a Seat Ibiza for my son. The deal was very good and I couldn’t find it cheaper anywhere else. I made an initial enquiry and received a prompt e mail response from Rachel and subsequently spoke to her on the phone. Rachel was very helpful and answered all my questions in an honest and open manner and was not at all pushy. When she missed my calls she got back to me very quickly and I ended up placing an order.
So far I can’t fault the quality of service but as I said to Rachel the proof of the pudding....... I’ll be looking for regular updates on the progress of the order as the car is only being built this week. I’m confident from our conversations there will be no problems and if there is I’m sure Rachel will deal with them in a timely and satisfactory manner. So far so good.

Fantastic service and with free delivery and returns what more can you ask for. Well done Webtogs.

Excellent service, item delivered boxed and well wrapped with receipt inside an envelope.
Product as described.

I recently ordered two pans from this company (when I say recently I mean months ago which in respect of this company clearly falls within their definition of recently) and rather foolishly I took at face value the hundreds of five star reviews they claim to have.

The pans duly arrived via the courier and as he carefully put the package on the step outside we exchanged a look of incredulity at the heap of cardboard and metal, held together by tape, which lay in front of us. He apologetically stated that there was a note on them explaining that that was the condition they received them in. Unfortunately this review site doesn’t have the facility for me to post a photograph but the tape the “package” was wrapped in was commercial tape bearing the following:-
Allport Cargo Services
Interlink 130
Interlink business park,
Leicester.
My initial scepticism of this claim was proved to be unfounded when I realised that the larger of the two pans was simply to big for the box it arrived in so it had been forced in with the handle protruding through the corner of the now collapsed box and then wrapped in tape. I can only assume that the parcel was then used as a football during lunch break and kicked around the warehouse car park for an hour prior to posting.
Unsurprisingly the handle of the larger pan was flapping around like a balloon in the wind.
It was going back!
This is when your initial concerns about this company prove to be well founded. The return instructions was an A4 piece of paper that had clearly been photocopied as all the text was misaligned and the unmistakable shading of copying was present. There is no telephone number present on either the document or their website. They clearly do not want to talk to you.
You have to send an e mail requesting a returns authorisation, which is then ignored. You then send another informing them that the first one was ignored and you then receive a pro forma response that they are extremely busy and dealing with customers is taking considerably longer than usual. Presumably this must have been caused by all the happy and satisfied customers placing further orders because every review on their site is five stars!
Funny how you can’t post a review on there yourself🤔
There then followed three months of e-mail communication and unnecessary inconvenience whilst I waited for my refund. They simply delay everything in the hope you will go away.
On the plus side the three month saga did give me time to look at the glowing reviews on their site compared to those on here. Something somewhere is either not quite right or they must exist in a parallel universe because the two do not correlate.
779 reviews on their on their own web site of which 779 give them Five Stars !!!!
Trustpilot 81% of reviews give 1 star and I can only assume they give that because it’s the lowest you can give.
It seems this venture is owned by an Australian company Global retail brands who in April 2018 opened two stores in Oxford and Bracknell with immediate plans to open three more in Norwich, Sheffield and Bristol and then had future plans to open up to 75 retail stores around the UK employing around 1000 people according to their CEO.
Well you know what they say about the best laid plans of mice and men........
The store in Oxford closed without explanation and they actually have just the one store in Bracknell !!
This is the worst online shopping experience I have ever experienced. I can imagine many people simply giving up and putting it down to experience.
Just hope that what you order is as expected because otherwise you are in for a torrid time trying to sort it out.
You have been warned!

Have always found the quality of clothing to be top notch and the finishing detail is excellent. Great delivery and returns service although it’s a shame returns are not free considering the premium prices of clothing.

Found them to be the cheapest for the tyres I was looking for and they were delivered promptly with good communication re despatch and delivery dates.